i30 Rear Window shattered

DenisPC9 · **April 26, 2014, 01:21:36**

Morning all

The other morning I noticed what I thought was morning dew on the rear window of my i30. On closer inspection I saw that the window was shattered. There were no impact marks and the vehicle is parked in a sheltered area.

I did notice that all four corners of the window were equally degraded as well sections along the top and bottom of the window had signs of advanced "falling off of pieces".

I have booked the vehicle in to a Hyundai Dealer to check to see if its a Warranty fix as the vehicle was purchased in Dec09 so is still under Warranty.

The vehicle hasn't been out in extremes f temp or weather, so the only obvious cause, to my mind, is/was a flaw in the actual glass itself.

Has anyone experienced this and what was the outcome? I wont be overly happy if it is a known issue that should be covered by Warranty and I am asked to pay for it.

Attached are pix of the LH side

Phil №❶ · **Reply #1: April 26, 2014, 01:36:40**

Never seen of heard of that complaint. It appears the glass is delaminating, so is definitely a faulty product. Go to your dealer ASAP & claim warranty.

Dazzler · **Reply #2: April 26, 2014, 01:38:24**

Gee that is odd! They will probably try and say must have been caused by contact.

When you say sheltered do you mean in a garage or mostly enclosed carport?

Is there any way a stone could have been thrown up by a passing vehicle some distance away or say something falling from a tree in strong wind giving it a glancing blow? I am not doubting you, just trying to make sense of it

DenisPC9 · **Reply #3: April 26, 2014, 02:11:45**

Sheltered, parked up close to the house with a row of Pine trees some 10+ metres away on the other side.

Nope, no stones thrown against it, as far as I know as there are no impact marks. No branches fallen onto it as they have been trimmed on the other side of the fence. Furthermore I would have known and seen large branch like bits and pieces on the ground near the vehicle. None have ever fallen over my side of the "fence".

John B · **Reply #4: April 26, 2014, 03:02:20**

Hi Denis, This is probably a stupid thing to ask but windscreens not covered by your insurance by any chance.

Dazzler · **Reply #5: April 26, 2014, 03:06:26**

Quote from: John B on April 26, 2014, 03:02:20

Hi Denis, This is probably a stupid thing to ask but windscreens not covered by your insurance by any chance.

Good point! Some insurance covers all windows (excess free) I'm with RACT and think mine does..

Doggie 1 · **Reply #6: April 26, 2014, 03:16:56**

Yes, if you have windscreen cover it usually covers all glass without loss of NCB.

rustynutz · **Reply #7: April 26, 2014, 03:36:51**

I had an issue with a quarter panel window....
While it wasn't shattered it had developed a strange rainbow effect in the glass.
My Hyundai dealer originally blamed the window tint but I was able to prove that wasn't the case.
It was eventually replaced but I had to have the window re-tinted at my expense....

The point I'm trying to make, I guess, is that faulty window glass isn't unheard of.....

Good luck with dealing with Hyundai....

DenisPC9 · **Reply #8: April 26, 2014, 05:37:29**

Quote from: John B on April 26, 2014, 03:02:20

Hi Denis, This is probably a stupid thing to ask but windscreens not covered by your insurance by any chance.

Thanks, I will check that but go for Warranty first.

I have been doing quite a few things recently and car related activities weren't any of them, that's why it was low on my list of stuff to be done.

DenisPC9 · **Reply #9: April 26, 2014, 05:52:53**

Quote from: rustynutz on April 26, 2014, 03:36:51

I had an issue with a quarter panel window....
While it wasn't shattered it had developed a strange rainbow effect in the glass.
My Hyundai dealer originally blamed the window tint but I was able to prove that wasn't the case.
It was eventually replaced but I had to have the window re-tinted at my expense....

The point I'm trying to make, I guess, is that faulty window glass isn't unheard of.....

Good luck with dealing with Hyundai....

I think the tint layer is the only thing holding it in place. It will be interesting taking it up to Warwick, the nearest Dealer to appraise. I hope I don't leave a trail of Window shards behind me on the NE Highway. Buuut, just in case I have taken photos of it and will upload that to my FTP site. So if I get to Warwick and there's little or no evidence of the condition of what lays in a thin trail up the highway, I will request they hop on their whatevers and I will download them.

As for the Tinting, it was done by the Hyundai Dealer, so in my books, its their problem ;-)

DenisPC9 · **Reply #10: April 26, 2014, 06:02:14**

Quote from: Doggie 1 on April 26, 2014, 03:16:56

Yes, if you have windscreen cover it usually covers all glass without loss of NCB.

I have just checked, you are right the NCB isn't affected. However the Excess still applies, that's why I am having a go at a Warranty fix first.

beerman · **Reply #11: April 26, 2014, 06:15:41**

Is there a windscreen shop nearby, might be worth getting them to have a look and give their opinion before you start your trek.

Forewarned is forearmed....

I had a bathroom window shatter while I was out one day....looked over the fence and old mate had mowed his lawn.

Eureka · **Reply #12: April 26, 2014, 06:26:25**

We had a bathroom window shatter once, but I don't think it was hit by anything. My partner's Astina hatch had the rear windscreen broken by a fallen branch.

It will be interesting to see how Hyundai responds.

Just Rick · **Reply #13: April 26, 2014, 09:35:36**

Quote from: Dazzler on April 26, 2014, 03:06:26

Quote from: John B on April 26, 2014, 03:02:20
Hi Denis, This is probably a stupid thing to ask but windscreens not covered by your insurance by any chance.

Good point! Some insurance covers all windows (excess free) I'm with RACT and think mine does..

Like you Dazz,I'm with QBE,we have unlimited glass cover,all Glass,No excess,many of you know Bruce has had three windscreens in three years almost now to be four,had a chip fixed 9 10 months ago and it is starting to crack again.

John B · **Reply #14: April 26, 2014, 10:26:33**

Same with Suncorp insurance Rick.

TheReaper · **Reply #15: April 26, 2014, 11:20:11**

I'm shattered that this would happen

Doggie 1 · **Reply #16: April 26, 2014, 11:26:24**

Really?

It cracked me up.

eye30 · **Reply #17: April 26, 2014, 12:30:57**

Quote from: DenisPC9 on April 26, 2014, 05:52:53

I think the tint layer is the only thing holding it in place. It will be interesting taking it up to Warwick, the nearest Dealer to appraise. I hope I don't leave a trail of Window shards behind me on the NE Highway.

Best to tape over the glass to stop it shattering completely

OZPACMAN · **Reply #18: April 27, 2014, 11:23:16**

About 2 years ago I had the rear window on our i30 shatter for an unknown reason. I had parked outside a shop and came out about 20 minutes later to find the window broken. I couldn't find any obvious impact point. This was mid summer in far North Queensland but I don't believe that it was a heat related issue, otherwise every second vehicle up here would be popping glass.

I just coughed up for a glass replacement but always wondered if it was a defect that might have caused it.

Russ.

Surferdude · **Reply #19: April 27, 2014, 11:34:19**

I can assure you guys that a stone hitting a car window, other than the windscreen will not leave any visible impact marks.
And they can travel remarkable distances when pinched out from under the tyre of a passing car.
It looks like an impact fracture to me. Well to clarify that, it looks like what I have seen in the past from impacts, Could be something as small as a marble.

Anyway, all the best with it.
Two good suggestions above.
Ask a local windscreen repairer for his opinion and use a heap of masking tape before heading up to Warwick.

DenisPC9 · **Reply #20: April 28, 2014, 03:09:06**

I saw the Warwick mob and they thought that it wouldn't be covered under Warranty. But they are going to submit a "......" whatever it is so Hyundai can make up their minds whether it is a Warranty job or not.

In the meantime, I will be seeing a local fellow who does windscreens etc.

So I (think I) am keeping all bases covered.

rustynutz · **Reply #21: April 28, 2014, 03:53:28**

Good luck!

From my experience, when they say they are gonna submit "whatever" to Hyundai, what they really mean is, they don't think it's something you can claim but, just to keep you happy, they send it off to Hyundai so they can knock it back and look like the baddies...

Doggie 1 · **Reply #22: April 28, 2014, 05:54:09**

Phil №❶ · **Reply #23: April 28, 2014, 11:28:30**

Checked the wreckers, probably your best bet in the long run.

DenisPC9 · **Reply #24: April 28, 2014, 23:41:35**

Quote from: rustynutz on April 28, 2014, 03:53:28

Good luck!

From my experience, when they say they are gonna submit "whatever" to Hyundai, what they really mean is, they don't think it's something you can claim but, just to keep you happy, they send it off to Hyundai so they can knock it back and look like the baddies...

Yep, that was my impression also. I'm not getting too hung up on it though. I will just plod along annoying various bodies.

Asterix · **Reply #25: May 03, 2014, 17:13:50**

Any news..?

I remember that VW had an issue with the rear Windows shattering like that, but that was because they had placed the heattreads too close to the hole where the rear wiper axle went through the window.
As a result the rear window would shatter suddenly, but only if you were using the heater for the rear window.

Not the solution for yours though, as your car was stationary.