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A fairly trouble free history for the i30 so far over more than 10 years has obviously made US complacent
More to the point Dazz, these posters who never reply, say thanks or just report that we were wrong, are a source of frustration to me.The above is clearly an illustration of useful data thoughtlessly wasted.
Hi all,Had my 2017 i30 SR Turbo serviced last week (Friday 4th Jan) and I mentioned that the car had the same starting issues as reported in this post. Unfortunately I didn’t think to research this prior to having the car serviced. I wish I did though.We have had this car since May 2nd 2018 and purchased brand new. Only got just over 7000 on the clock, so certainly not over worked.Anyway, explained the issue we were having with the car using the a description of “gasping when starting” and “extended starting”. I actually spoke to the lead technician at the dealership (as well as the check in staff) and explained the situation. To me it felt like a fuel / air starvation situation, but I’m no mechanic.He didn’t seem to know of any previous reports like this, but after reading this thread I’m not sure that’s correct either. Again, I wish I had these posts / videos on hand. They said they would check the faults and of course, no faults or codes were found. They also said they couldn’t replicate the problem. This is all sounding very familiar.When I picked the car up, they said they installed an ECU update and I should monitor it and if it occurred again, they may need to keep the car overnight etc. Unfortunately just today, the issue occurred again.Just for fun I checked the worksheet and there doesn’t seem to be any mention of an ECU update being added, so maybe it wasn’t? So on the face of it, doesn’t look like the update worked, if it was indeed installed.I will be going back to the dealership tomorrow with this thread in hand to see what they have to say about it. I will post updates.CHEERS
@harpy04 Not sure how remote your location is, but I would have thought that all dealerships would know about this issue by now. ......Hyundai HQ and Tech assist being as proactive as usual?
Not remote at all. As Dazzler mentioned it is a suburb of Perth.Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service but no faults or codes etc were found, so it was dismissed.There was supposed to be an ECU update done, but no record on the job sheet.I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”I am now waiting to speak with the service manager.More updates to come.
Hi Harpy and Dazz. A very similar thing happened to me. My car began the warm start issue after its 20 000km service. It was sent back to Hyundai and I got a very similar story along the lines of 'this fault could not be replicated'. Roll on to the 30 000km service and they advised that they had a software update for the warm starting issue. A few days later my wife went to start the car............nothing but dash lights and no response. The car has been towed back to Hyundai and there it remains, 4 days later and apparently no fix.
Hi all,I've been on the worldwide and the Australian Facebook page for a while but just registered here. I bought my PD2 SR in September 2018 and having the same warm start issue.My dealer in Adelaide have given the same response and have done nothing to date other than installing the ECU update that changed nothing. I've been given a flight recorder which doesn't work (have been back to fix that but stopped working again). I've mentioned fuel injectors and they are good at ignoring the comment. Tired of driving back there! Anyways.. Just following this space like everyone else. Ben
I have only just seen this post but I can confirm I also have this issue. I purchased my SR Nov 2018. I noticed the fault approximately three months in to ownership. When I first took it back to the dealer I was given the "could not replicate" line and my battery was replaced and ecu reset. This did not fix the problem and I returned the car again after 9 months at my 20k service, and all I got was the "could not replicate".I then noticed some posts on Hyundai Australia FB page from disgruntled owners. I contacted Hyundai through FB and received this response, November 2018"Hi xxxx,Thanks for your message, our technical team are still working on a permanent solution for this concern.In the meantime there is a temporary fix, by tapping the accelerator the fault will be cleared and the vehicle will go back to normal.We will continue to follow up with technical and will have a permanent solution very soon.Kind regardsLani"I asked how long the issue had been known and was Told approximately one month and their tech department and head office in Korea and they were reviewing.My car goes in for 30k service in a month and I will be raising the issue again.
Yes Nov 17, my bad.Pressing the accelerator does fix the issue but it shouldn't be an issue in the first place. I have taken to three different dealers from Brisbane to Sunshine Coast in my 15 months of ownership and none have been able to diagnose, replicate or fix.Is it limited to SR premiums?
temporary fix, by tapping the accelerator the fault will be cleared
all I got was the "could not replicate".
Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger system
Quote from: butters7388 on February 27, 2019, 10:44:47Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger systemCan confirm she's a person! have spoken with her over the phone.
Quote from: lukeee on February 28, 2019, 09:16:13Quote from: butters7388 on February 27, 2019, 10:44:47Lani probably doesn't exist. They just give a single name to 30 people who have access to the messenger systemCan confirm she's a person! have spoken with her over the phone.Mysterious women turn me on How was it?
My wife's car went in for this issue after I was told about the ECU update. It has NOT fixed her car so it needs to go back again. The real problem is in a lack of dealer initiative to diagnose and rely purely on dealer assist. When I was a mechanic working at a Hyundai dealer we would spend time finding faults and fixing them. I personally spent days trying to fix and coming up with a solution to rectify an extreme flat spot in what was Hyundai's worst ever model the XG Grandeur. There was never really any thanks but a great deal of satisfaction in fixing problems before the factory engineering team.