EPS fails intermittently

Doggie 1 · **June 03, 2015, 10:43:50**

Most members would know how happy I am with both my last (FD) i30 and my current (GD) i30.
However, I am still intermittently having very real issues with my electric power steering.
When it is good, it is very, very good.
When it is bad, it is dangerous.
I have sent a written request to Hyundai Australia asking how I can get it fixed, given that my last dealership attempt was a complete and utter waste of time.
I will keep you all updated on the response from HA.

Dazzler · **Reply #1: June 03, 2015, 11:10:46**

Doggie 1 · **Reply #2: June 09, 2015, 09:15:10**

All good so far.
It's booked into John Hughes at the end of the month.
They want the car for a week and are giving me a loan car (unfortunately all their loaners are petrol, so it will cost me plenty with a 200 km daily commute

).
Here is the latest reply from HA.

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Dazzler · **Reply #3: June 09, 2015, 09:18:47**

Quote from: Doggie 1 on June 09, 2015, 09:15:10

They want the car for a week and are giving me a loan car (unfortunately all their loaners are petrol, so it will cost me plenty with a 200 km daily commute ).

Claim the extra off your boss.. Oh hang on..

Doggie 1 · **Reply #4: June 09, 2015, 09:25:27**

Quote from: Dazzler on June 09, 2015, 09:18:47

Quote from: Doggie 1 on June 09, 2015, 09:15:10

They want the car for a week and are giving me a loan car (unfortunately all their loaners are petrol, so it will cost me plenty with a 200 km daily commute ).

Claim the extra off your boss.. Oh hang on..

I just asked her and she said no.
I really hope this gets the EPS fixed once and for all because the car is brilliant otherwise.
It's fast approaching the kms that I sold my FD at - 136,681.

Dazzler · **Reply #5: June 09, 2015, 12:12:32**

ibrokeit · **Reply #6: June 09, 2015, 14:18:59**

I wonder if that is for testing for a few days.

Or if the process will be a bit like how mine was: They checked/confirmed the problem had returned, attempted to remedy it; Before beginning the warranty process - which due to cost required HMCA HQ approval (or something) before they can order the part(s) and have then shipped (Sydney warehouse), after which they fit the new part(s).

In any event fingers crossed it gets fixed

Doggie 1 · **Reply #7: June 30, 2015, 10:00:59**

I dropped my i30 off at JH this morning.
The service guy I spoke to didn't seem to know anything about it or about my previous correspondence with H/A.

I explained the problem again, saying it's at 100/110 km/h when it happens.
He said they wouldn't be driving the car at 110 km/h.
I suggested the freeway (100 km/h limit) and he re-affirmed, they won't be driving my car at 110 km/h.
South of Safety Bay Road on the freeway is 110 km/h limit......??????

The main purpose of things this morning was to get me to sign to agree that I will pay $154 if the problem is not found or if it is found but not covered under NCW.

Also, to get me to sign that my loan car is $30 for the first week then $30 per day after that.
The form I signed said $30 per day so I queried that but he assured me (?

) that it will be $30 for the first week and then $30 per day thereafter if they still have it.
I have his name.

I am not holding my breath, but if the will is not there to address the problem this time, I will not buy another Hyundai, as happy as I am with the cars otherwise.
I pointed out that Hyundai is fully aware of the EPS problem and it is not as though I am a serial complainer. I love the car otherwise and have not claimed anything else under warranty.
Time will reveal all and I will keep you all posted.
My loan car is a 6000 km VW Golf BlueDrive petrol 7 speed auto.
Nice enough, but lacks the initial diesel grunt.
A lot quieter than my i30 though and the AM radio reception was still perfect in Pinjarra! Hello, Hyundai, are you listening?
If the EPS problem is not rectified I will live with it for now but not sure what I will replace the car with.
It won't be VW as the service centre in WA (JH) is the same as for Hyundai.
Honda no longer sell their diesel Civic.
I might have to adapt an older car to my needs.

Surferdude · **Reply #8: June 30, 2015, 10:16:04**

^
Exactly my plan, Dave.
The last line.

Doggie 1 · **Reply #9: June 30, 2015, 10:20:01**

Quote from: Surferdude on June 30, 2015, 10:16:04

^
Exactly my plan, Dave.
The last line.

What do you have in mind, Trev?

Dazzler · **Reply #10: June 30, 2015, 10:41:27**

Quote from: Doggie 1 on June 30, 2015, 10:00:59

The service guy I spoke to didn't seem to know anything about it or about my previous correspondence with H/A. NOT HAPPY JAN
I explained the problem again, saying it's at 100/110 km/h when it happens.
He said they wouldn't be driving the car at 110 km/h. NOT HAPPY JAN
I suggested the freeway (100 km/h limit) and he re-affirmed, they won't be driving my car at 110 km/h. NOT HAPPY JAN
South of Safety Bay Road on the freeway is 110 km/h limit......??????
The main purpose of things this morning was to get me to sign to agree that I will pay $154 if the problem is not found or if it is found but not covered under NCW. NOT HAPPY JAN
Also, to get me to sign that my loan car is $30 for the first week then $30 per day after that. NOT HAPPY JAN
The form I signed said $30 per day so I queried that but he assured me (? ) that it will be $30 for the first week and then $30 per day thereafter if they still have it. NOT HAPPY JAN (I would have made him change and initial it! )
I have his name.

See all those NOT HAPPY JAN's and it's not even my car!

The Gonz · **Reply #11: June 30, 2015, 10:56:29**

Quote from: Doggie 1 on June 30, 2015, 10:20:01

Quote from: Surferdude on June 30, 2015, 10:16:04
^
Exactly my plan, Dave.
The last line.

What do you have in mind, Trev?

Maybe something like this!

V
V
V

Phil №❶ · **Reply #12: June 30, 2015, 11:38:20**

Quote from: Doggie 1 on June 30, 2015, 10:00:59

I might have to adapt an older car to my needs.

What about a well looked after, late model Jag

Doggie 1 · **Reply #13: June 30, 2015, 11:40:09**

Quote from: Phil №❶ on June 30, 2015, 11:38:20

Quote from: Doggie 1 on June 30, 2015, 10:00:59

I might have to adapt an older car to my needs.

What about a well looked after, late model Jag

Great idea, Phil.

But it probably wouldn't "blend" so well on the job.
Something like an EF/EL Falcon/Fairmont might though, if it was purpose built.

Surferdude · **Reply #14: June 30, 2015, 13:15:13**

Quote from: Doggie 1 on June 30, 2015, 10:20:01

Quote from: Surferdude on June 30, 2015, 10:16:04
^
Exactly my plan, Dave.
The last line.

What do you have in mind, Trev?

Probably an earlier model Corolla. Which I can "adjust" to suit my needs or wants.

Doggie 1 · **Reply #15: June 30, 2015, 14:10:21**

Quote from: Surferdude on June 30, 2015, 13:15:13

Quote from: Doggie 1 on June 30, 2015, 10:20:01
Quote from: Surferdude on June 30, 2015, 10:16:04
^
Exactly my plan, Dave.
The last line.

What do you have in mind, Trev?
Probably an earlier model Corolla. Which I can "adjust" to suit my needs or wants.

They're starting to get a bit expensive now, if you can even find a good one.

Surferdude · **Reply #16: June 30, 2015, 21:36:10**

Quote from: Doggie 1 on June 30, 2015, 14:10:21

Quote from: Surferdude on June 30, 2015, 13:15:13
Quote from: Doggie 1 on June 30, 2015, 10:20:01
Quote from: Surferdude on June 30, 2015, 10:16:04
^
Exactly my plan, Dave.
The last line.

What do you have in mind, Trev?
Probably an earlier model Corolla. Which I can "adjust" to suit my needs or wants.

They're starting to get a bit expensive now, if you can even find a good one.

Not what I've seen. Plenty of good ones at reasonable prices under 10 years old.
Anyway, nearly all old Corollas are good ones.

Doggie 1 · **Reply #17: July 01, 2015, 08:30:53**

I received an update call from the JH service centre this afternoon.
They drove the car yesterday and no error codes showed.
They are giving it to one of their technicians tonight to drive home to Kwinana and will report back to me tomorrow.
I pointed out that driving to Kwinana on the Kwinana Freeway in peak hour, he'll be lucky to get anywhere near the 100 km/h speed limit, let alone 110 km/h which is what needs to happen.
He said they won't be testing the car at 110 km/h.
I think I know where this is going.
My wallet will be $184 lighter with no result and I will not be happy.
At some point they need to accept what a customer is saying about an intermittent fault such as this.
H/A are fully aware of the EPS problem and I am not making it up.
If they hand the vehicle back as it is and charge me for the privilege, I will be letting them know that the problem is well documented on this forum and should a crash occur at some point in the future due to the reported EPS problem, they will have a legal problem to deal with.
When the EPS problem happens, the steering "locks on" and takes you into another lane and you have to physically and deliberately pull it back again, at which time it will lock on the other way. It is dangerous.
But I fear the usual, "We were unable to replicate the problem" response coming here.
I'll keep you posted.

Dazzler · **Reply #18: July 01, 2015, 08:34:39**

So frustrating.. You deserve a knighthood!

Doggie 1 · **Reply #19: July 01, 2015, 08:40:25**

A night cap.
That's a good idea.

Phil №❶ · **Reply #20: July 01, 2015, 11:25:22**

I would have thought that they would be obligated to simulate the exact conditions that describe your fault. Failing to do this is not examining the vehicle properly, they should not be entitled to charge you. Isn't the car unfit for it's purpose, as 110 is a legal limit in Oz

Doggie 1 · **Reply #21: July 01, 2015, 11:27:04**

Quote from: Phil №❶ on July 01, 2015, 11:25:22

I would have thought that they would be obligated to simulate the exact conditions that describe your fault. Failing to do this is not examining the vehicle properly, they should not be entitled to charge you. Isn't the car unfit for it's purpose, as 110 is a legal limit in Oz

I can't disagree with that, Phil.

The Gonz · **Reply #22: July 01, 2015, 14:03:03**

Stick to your guns, Dave. You might just have to use one to kidnap a techo and force him onto the 110kph stretch.

Asterix · **Reply #23: July 01, 2015, 18:13:55**

Hmm, not good.

Maybe you need to have the dashcam pointed at the drivers seat/steering wheel so it can be recorded if/when happening again..?

crayman · **Reply #24: July 01, 2015, 20:43:43**

Wonder if they could just put it on stands, run not up to 110 or whatever and test the steering??
I've done this when looking for driveline vibrations one the years, nobody died.

eye30 · **Reply #25: July 01, 2015, 20:46:15**

Or use a rolling road

crayman · **Reply #26: July 02, 2015, 00:15:26**

Rolling road won't work, have to be able to turn steering wheel at speed.

Doggie 1 · **Reply #27: July 02, 2015, 09:00:03**

I just received a call from them.
They were unable to find any fault in the (peak hour) run from Perth to Kwinana and back again. Surprise, surprise.
I suggested they give their technician who lives in Kwinana an hour or so extra to allow him to drive to Mandurah and back (in the 110 km/h zone). I won't hold my breath.
They are now going to look at the car until Monday, which seems odd. Where did Friday go?

I asked where my car would be over the weekend and he said it will be in a locked compound.
I know I'm sceptical, but why no work on Friday? Maybe they've damaged it and need the weekend to get it fixed.

cruiserfied · **Reply #28: July 02, 2015, 09:54:07**

You need to take a trip. Maybe to Coffs Harbour. There's a lovely 110km/h highway only 5min north of the dealer there.
(If you don't loose steering and crash on the way)

The Gonz · **Reply #29: July 02, 2015, 10:16:35**

During my drives to Wagga years ago I recall 110 near the Ettamogah Pub. If it's still there, get'em to shout you lunch.