The good and bad dealers of Hyundai

meehalych · **July 13, 2012, 12:38:38**

Let's tell the world about Hyundai dealers and warn it about a worse one or direct to a good one:

Doggie 1 · **Reply #1: July 13, 2012, 12:46:03**

May need to be cautious there because if one person has a bad experience at a dealership, someone else might have a good one.
One swallow doesn't make a summer.

Dazzler · **Reply #2: July 13, 2012, 12:50:04**

Good point Dave

Phil №❶ · **Reply #3: July 13, 2012, 12:54:57**

If a dealer does good, let's put it here, with their Country, location & name.
If they do bad, then likewise.

should be easy to conclude who is good / bad

eye30 · **Reply #4: July 13, 2012, 13:07:55**

Quote from: db08 on July 13, 2012, 12:46:03

May need to be cautious there because if one person has a bad experience at a dealership, someone else might have a good one.

I would be say NO as anything which is written here, especially if it is indicating poor service etc and the dealer feels that they have been misrepresented, may be subject to legal action - i.e Libel

meehalych · **Reply #5: July 13, 2012, 13:16:02**

Quote from: 847563 on July 13, 2012, 12:54:57

If a dealer does good, let's put it here, with their Country, location & name.
If they do bad, then likewise.

should be easy to conclude who is good / bad

yes.
There are similar threads dedicated to this subject in Russian forums, so one can conclude what dealer is trustworthy
I wish I had read a similar topic about that Opel's RRT, then I wouldn't have lost 10000 rub

Shambles · **Reply #6: July 13, 2012, 13:16:51**

Actually, I looked into this a while back. Providing only factual events are logged to back up an opinion, there can't be retribution via libel law.

meehalych · **Reply #7: July 13, 2012, 13:19:19**

Russia:
Saint-Petersburg:
Dacar in Krjijanovsky street - a warranty department is awful. I'll never, ever come to them again.

Phil №❶ · **Reply #8: July 13, 2012, 13:20:28**

Quote from: Shambles™ on July 13, 2012, 13:16:51

Actually, I looked into this a while back. Providing only factual events are logged to back up an opinion, there can't be retribution via libel law.

You can't be prosecuted for telling the truth. In this democratic forum, a dealer has equal right to state their case if they feel misrepresented. Too bad none have accepted the challenge, Benfield's where are you

Dazzler · **Reply #9: July 13, 2012, 13:21:36**

Quote from: meehalych on July 13, 2012, 13:19:19

Russia:
Saint-Petersburg:
Dacar in Krjijanovsky street - a warranty department is awful. I'll never, ever come to them again.

Thanks mate.. I'll try to avoid using them for my next car

meehalych · **Reply #10: July 13, 2012, 13:28:12**

Quote from: Dazzler on July 13, 2012, 13:21:36

Thanks mate.. I'll try to avoid using them for my next car

that was mostly created for you, mates; inspired by a topic of our new member, who had shared his good experience with a local dealer over steering wheel's leather problem (you keep on trying to reveal what dealer he had been to)

feldom · **Reply #11: July 13, 2012, 14:22:55**

Difficult one this !
I took mine into a local dealer for its 2 year service. They reported, quote "Requires front tracking check very slight pull to left on road test" Cost £41.70. I did the hands off test on a straight road. Car went absolutely straight. Did same test to the left of the camber. Car moved to left. Did same to the right. Car moved to right.
This type of road test can obviously be very subjective. One can only rely on the experience of the person performing it.
Pure coincidence that the discounted price given to me for the service was about £40 less than Hyundai standard price.

Phil №❶ · **Reply #12: July 13, 2012, 14:24:29**

Quote from: feldom on July 13, 2012, 14:22:55

Pure coincidence that the discounted price given to me for the service was about £40 less than Hyundai standard price.

eye30 · **Reply #13: July 13, 2012, 15:18:54**

Quote from: feldom on July 13, 2012, 14:22:55

They reported, quote "Requires front tracking check very slight pull to left on road test" Cost £41.70. I did the hands off test on a straight road. Car went absolutely straight.

I wonder whether one tyre was under/over inflated then altered prior to you picking the car up?

Surferdude · **Reply #14: July 13, 2012, 22:43:00**

Quote from: eye30 on July 13, 2012, 15:18:54

Quote from: feldom on July 13, 2012, 14:22:55
They reported, quote "Requires front tracking check very slight pull to left on road test" Cost £41.70. I did the hands off test on a straight road. Car went absolutely straight.

I wonder whether one tyre was under/over inflated then altered prior to you picking the car up?

The real problem here is the road the dealer uses for road tests. They should be using a stretch they are familiar with and is level. If they aren't, the result will be skewed.
Or they could just be trying to recoup that 40 quid.

Dazzler · **Reply #15: July 13, 2012, 22:58:54**

It can be difficult too if one department is helpful and another isn't.

For example, Motors Devonort service department were generally quite helpful and cooperative when I too Trish's CW in the other day to have it checked due to some tappet noise. The only negative was that they said they couldn't view the MP4 Video clip I gave them of the noise.. (need to try harder!) They later sent me a text message asking me to reply Yes or No to "did I receive good service" I replied Yes...

Whereas, the last few times I have visited Devonport's Sales area they have been quite off hand (and virtually given me the cold shoulder) I guess they see me as a tyre kicker .. The previous guys who have all gone to the local Ford/Suzuki dealer were much more welcoming and friendly.. I am not impressed

as over the years I have bought 6 brand new cars from them and 5 from Von Bibra Motors (which they bought out) .... Looks very much like our next Hyundai will be from Burnie

Phil №❶ · **Reply #16: July 13, 2012, 23:47:16**

Dazz, just tell it like it is.

feldom · **Reply #17: July 14, 2012, 12:01:10**

I think that all car francise dealers are as bad as one another. If Hyundai did a quick trawl through this forum it would give them a general idea of how bad (or good?) they are doing with regard to customer satisfaction.
Perhaps main dealers are making enough money not to worry about bl**dy customers?

Phil №❶ · **Reply #18: July 14, 2012, 12:05:55**

What better place to find out how your cars and company are truly performing. AFAIK there are no commercial arrangements in place

so this is the truth right here

Dazzler · **Reply #19: July 14, 2012, 12:06:51**

Quote from: feldom on July 14, 2012, 12:01:10

I think that all car francise dealers are as bad as one another. If Hyundai did a quick trawl through this forum it would give them a general idea of how bad (or good?) they are doing with regard to customer satisfaction.
Perhaps main dealers are making enough money not to worry about bl**dy customers?

I doubt it.. Things are tough out there...

Surferdude · **Reply #20: July 14, 2012, 22:48:55**

I have to say that my dealings with Sunco Motors at Currimundi have all been professionally handled. But even more importantly, the people I have dealt with have been pleasant and personable.
The guy who sold me my car, Will Mckechnie, is still there 2½ years later and I went back to him yesterday with my daughter to buy an Accent.
Once again, the process was painless and professional.
Well done Suncoast Motors.

2i30s · **Reply #21: July 15, 2012, 01:14:38**

Quote from: meehalych on July 13, 2012, 13:19:19

Russia:
Saint-Petersburg:
Dacar in Krjijanovsky street - a warranty department is awful. I'll never, ever come to them again.

carefull Misha,you may have them come too you.

Dazzler · **Reply #22: July 15, 2012, 01:59:47**

Quote from: surferdude on July 14, 2012, 22:48:55

The guy who sold me my car, Will Mckechnie, is still there 2½ years later and I went back to him yesterday with my daughter to buy an Accent.

Can you tell us all about it, in another thread please Trev (if you haven't already?) I've still got some threads to read ...

Surferdude · **Reply #23: July 15, 2012, 05:04:14**

Quote from: Dazzler on July 15, 2012, 01:59:47

Quote from: surferdude on July 14, 2012, 22:48:55
The guy who sold me my car, Will Mckechnie, is still there 2½ years later and I went back to him yesterday with my daughter to buy an Accent.

Can you tell us all about it, in another thread please Trev (if you haven't already?) I've still got some threads to read ...

OK Dazz, didn't think there was any more to tell but maybe you're right. I can put something together. Will do it after tomorrow.

Dazzler · **Reply #24: July 15, 2012, 06:30:37**

Thanks, we are always interested in family Hyundai purchases (any family car purchase for that matter) e.g. colour, model, engine, first impressions, happy , not so happy .. you get the idea

rustynutz · **Reply #25: July 15, 2012, 06:53:44**

Don't encourage him Daz, that's just another post I'm gonna have to read....and I'm struggling to keep up as it is....

Dazzler · **Reply #26: July 15, 2012, 06:55:40**

Quote from: rustynutz on July 15, 2012, 06:53:44

Don't encourage him Daz, that's just another post I'm gonna have to read....and I'm struggling to keep up as it is....

Yeah, me too... I haven't had time to take a dump for 3 days

Surferdude · **Reply #27: July 15, 2012, 06:56:03**

Quote from: rustynutz on July 15, 2012, 06:53:44

Don't encourage him Daz, I'm struggling to keep it up as it is....

rustynutz · **Reply #28: July 15, 2012, 07:00:51**

Fortunately I don't have that issue...yet!

ryane · **Reply #29: July 16, 2012, 08:17:50**

So today I took my car to Hyundai service centre at Penrith first thing in the morning. Straight away the gentleman who serves me was polite and explained everything that would happen.

He then asked me did I need a lift back home and I told him no thanks I will grab a taxi to the station to get to work. To my surprised he said wait a minute. He returned with a set of keys to a brand new Ix35. With only 250km and was told I could use it for the day and if I didn't make it back by 5pm when they closed to just call and let them know.

I returned this afternoon to find my car had been fitted with a replacement steering rack under warranty.

Fantastic service right from the start. An to be offered a hire car at no cost and with out booking it was icing on the cake.