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@Liisa Very frustrating to say the least. Feel free to refer to this thread on the site. Obviously if you email them you can attach a link. They really need to sort this for those affected and the reputation of the new PD.
Hi Gents,Just so you know we have had our fuel pump replaced with no change.I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.
Quote from: lukeee on March 27, 2018, 11:47:39Hi Gents,Just so you know we have had our fuel pump replaced with no change.I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time.Out of interest, where are you "pushing"? The dealer or Hyundai HQ?Questions to ask in writing:Do Hyundai senior executives understand that they are jeopardising the company's reputation by burying their heads in the sand?The number of reports we have had in a short period indicates that this a prevalent fault; how many complaints have they had to date? In Australia and Globally?Does Hyundai have the technical skill to resolve this problem?Why are customer's vehicles remaining unrepaired with, given current advice, little expectation of the fault being resolved?Does it concern Hyundai executives and managers that this fault can leave their clients stranded and in possible danger?
Quote from: lukeee on March 27, 2018, 11:47:39Hi Gents,Just so you know we have had our fuel pump replaced with no change.I have a feeling it's something to do with the DCT models, I haven't found a manual that does it yet.Still pushing Hyundai... Convenient that the case managers go off sick... all. the. time. Reports of same issue with the N which is manual only so not DCT only
Dear Hyundai,I refer to our recent correspondence regarding a starting problem on my i30 that dates back to February.Unfortunately to date despite my efforts in bringing the vehicle into the dealership on the following dates you have not yet rectified the cause.As the vehicle does not start as a vehicle is expected to do and you are unable to remedy same, I am of the opinion that the vehicle is not fit for purpose and propose to return the vehicle for a refund. I draw your attention to the recent ACCC prosecution against Ford denying consumer rights for transmission issues in their vehicles and your recent agreement with the ACCC regarding better respecting consumer rights. As a final sign of good faith on my part I propose to allow you uninterupted access to the vehicle for a reasonable period of time to remedy the fault (I would expect your senior engineers would take the opportunity to attempt to remedy the vehicle) This offer is subject to me being offered a loan vehicle with an insurance excess and conditions that equal my current insurance policy.Should after this time the issue continue I will have no option to exercise my rights to a refund.Would get their attention I would expect
Has anyone got resolution to their problem? @lukeee has been posting for me in this forum and I thought I would join in to see if any outcomes have happened?I have been dealing with Hyundai Australia for a good 8-9 weeks on this issue. I have had flight box recordings taken of my car to try and catch the data to show the fault which hasn't happened. I have had the fuel pump changed and every earth wire and pressure checked. Hyundai Australia believe the car isn't faulty and have rejected my demand for a replacement or a refund. My next step is to go go tribunal and fight for a replacement or a refund but I don't think I will go down that step. Only option now is to unfortunately sell what is a great car aside from this issue.
I also note that the taco is at 250-500 RPM before the engine cranks.
Is this the same tool?If so, the average Joe will be completely out of his / her depth. Not to mention the apprentice at the dealership.