The original owner/ creator/ MD of Keema is a friend of mine from back in the very early 70s.
He has nothing to do with the company these days so there's no point in my talking to him about it.
There are a couple of others around which my family members have had dealings with who also wouldn't rate highly in customer satisfaction.
Plus the one, mentioned on here previously which wanted to charge a young lady to flush her power steering fluid.
Having said all that, I suspect there are very few car dealers of any brand which would get high ratings.
Maybe because of poor service and maybe because few people bother with posting goods reports.