i30 Owners Club

GOT PROBLEMS OR ISSUES? => DIESEL => Topic started by: paul on December 15, 2013, 10:23:01

Title: new i30 tourer/estate
Post by: paul on December 15, 2013, 10:23:01
Pleased with my 3 year old 1.6 diesel i30, I decided to treat myself, a new estate/tourer
looks the dogs danglie's with the LED running lights, and is shit off a shovel compared to the old one, why ????
however with only 1000 miles on the clock,
1st the lady who askes what your command is, has stopped talking ?
2nd the radio changes channel to whatever IT likes?
3rd now the display plays up, showing 2/3 of the radio channel 1/3 of the clock?
4th and now ive noticed big gaps have appeared under the roof rails ?
other than that, she is lovelly lol
back to the dealers tomorrow.
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on December 15, 2013, 10:29:22
Good to have warranty protection.  :(
Title: Re: new i30 tourer/estate
Post by: Dazzler on December 15, 2013, 10:39:12
 :idea: Rip the roof rails off and belt the radio with them ... :whistler: :lol:
Title: Re: new i30 tourer/estate
Post by: Asterix on December 15, 2013, 20:20:11
Hmm, that's not what you would expect from a new car... :disapp: :disapp:
Title: Re: new i30 tourer/estate
Post by: paul on December 15, 2013, 22:05:13
:idea: Rip the roof rails off and belt the radio with them ... :whistler: :lol:

Thanks for the constructive comment, Dazz,  I hadn't thought of that :rofl:
not what I had expected from a new car.
Nor the comment from the main dealer,
"quote"     "don't complain mate,I wish I could stop my missus talking"

Title: Re: new i30 tourer/estate
Post by: AlanHo on December 15, 2013, 23:00:44
Sorry to read of your poor start with what you will regard as a superb car once the problems are sorted.

Mine has been fine with no warranty work required. I have a minor niggle with the front parking system you can read about in another thread here - but I have come to accept they are working as intended.

Can you post a photo of the roof rail problem - I can't see any gaps on mine and I am wondering just where I should be looking.
Title: Re: new i30 tourer/estate
Post by: paul on December 18, 2013, 23:08:02
tried to put picture but it says file too big ?
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on December 18, 2013, 23:14:57
Have a read of this

bumpkins simple guide to Photobucket - No frills, does the job! (https://www.i30ownersclub.com/forum/index.php?topic=3803.0)

Title: Re: new i30 tourer/estate
Post by: paul on December 18, 2013, 23:39:07
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_1206_zps193a729d.jpg)
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_1205_zpsae2cc400.jpg)
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_1204_zps9ffd5bb7.jpg)
Title: Re: new i30 tourer/estate
Post by: Dazzler on December 19, 2013, 00:37:30
 :confused: :undecided:
Title: Re: new i30 tourer/estate
Post by: Eureka on December 19, 2013, 01:29:39
Something looks odd there.
Title: Re: new i30 tourer/estate
Post by: rustynutz on December 19, 2013, 02:42:22
The dealer needs a size 12 boot up the clacker, that's a warranty job for sure....  :eek:
Title: Re: new i30 tourer/estate
Post by: AlanHo on December 19, 2013, 09:43:51
The roof bars on my Tourer do not exactly follow the car roof line towards the front of the car. I too was a little surprised when I first noticed it – but it is obviously a design feature because the plastic trim is moulded to the same profile.

When I took my car to the dealers to have a direction indicator beeper fitted (I am deaf and cannot hear the turn indicators clicking) I had a look at other tourers on their lot – and they were all the same.

(http://img.photobucket.com/albums/v308/AlanHo1937/i30%20Forum/P1040155_zps2ded5a0a.jpg) (http://smg.photobucket.com/user/AlanHo1937/media/i30%20Forum/P1040155_zps2ded5a0a.jpg.html)

(http://img.photobucket.com/albums/v308/AlanHo1937/i30%20Forum/P1040157_zps913dfc9b.jpg) (http://smg.photobucket.com/user/AlanHo1937/media/i30%20Forum/P1040157_zps913dfc9b.jpg.html)
Title: Re: new i30 tourer/estate
Post by: eye30 on December 19, 2013, 11:51:11
obviously a design feature


See you have picked up dealer speak....

Title: Re: new i30 tourer/estate
Post by: paul on December 23, 2013, 22:31:29
Design feature "rowlocks" they don't bloody fit, they have a black rubber seal to stop the water going under the rails,
now the water will run under the rail and on to the fixings, I just hope they don't  leak in to the roof lining and rust prematurely.
IF they ere designed like it, WHY is the gap under mine twice the size of yours  :faint:
handy as I can tie stuff to the roof by passing the rope under the bars. :lol:
Title: Re: new i30 tourer/estate
Post by: Eureka on December 24, 2013, 04:47:42
I might have a look at some Aussie Gds and see if they suffer from the same affliction.  It doesn't look good.
Title: Re: new i30 tourer/estate
Post by: Dazzler on December 24, 2013, 05:14:10
I might have a look at some Aussie Gds and see if they suffer from the same affliction.  It doesn't look good.

Wouldn't surprise me if the Aussie GD tourers are the same, they do come from the same euro factory after all!
Title: Re: new i30 tourer/estate
Post by: tohis on December 24, 2013, 09:31:19
I had to go looking mine, and there really are gaps in both sides!  :eek:  :undecided: What a nice Christmas present...

Looks like it's time to do my first warranty claim. My dealer was chosen as the best Hyundai dealer of Finland in 2013, however I guess that goes only for the sales department. I'm yet to see if their service department does their job as good, especially in case of warranty claim when the customer is not to be charged.
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on December 25, 2013, 13:29:54
Good luck.
My experience in Oz is sales =  :goodjob2:, service =  :fum:
Title: Re: new i30 tourer/estate
Post by: paul on December 27, 2013, 10:00:31
Well that's 3 members with the same problem as me, looks like it is a common problem with the tourer,
lets hope Hyundai sort it out, and not with a tin of evostick lol
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on December 27, 2013, 15:29:54
The value of a forum.
Title: Re: new i30 tourer/estate
Post by: tohis on December 31, 2013, 14:05:10
My car was booked in today for looking those roof bars, and they ended up ordering new ones for me. The mechanic told me those bars are attached by six bolts, but there is wider gap between the bolts where it's warped out (duh!). I understood there's some sort of eccentric bolt at the front end, which is meant to tighten the bar from sticking out, but the mechanic was unable to tighten it any more to fix the problem. There were two new GD wagons at the dealer's showroom, and the roof bars in them were OK.

Now I can just guess how long it will take before getting new bars, and whether the problem will then stay away or not. First they must have the warranty claim approved by the importer company, before ordering the bars from who-knows-how-far-away. That may take up to several weeks before I hear from them again.
Title: Re: new i30 tourer/estate
Post by: asathorny on December 31, 2013, 15:18:20
Lets hope you start the new year all fixed up and happy  :goodjob: :goodjob: :goodjob:
Title: Re: new i30 tourer/estate
Post by: jarissimo on January 01, 2014, 17:39:12
Same here. I have had it 6months now and those wasnt like that when i bought it.

I will call to the dealer tomorrow, those need to get fixed.
Title: Re: new i30 tourer/estate
Post by: Asterix on January 01, 2014, 18:56:24
Hi jarissimo

 :wttc:
Title: Re: new i30 tourer/estate
Post by: Dazzler on January 01, 2014, 20:28:33
Well that's 3 members with the same problem as me, looks like it is a common problem with the tourer,
lets hope Hyundai sort it out, and not with a tin of evostick lol

Yeah, I wouldn't be having a bar of it ..  :whistler:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on January 01, 2014, 20:52:14
3 members with the same problem, in 2 cold countries. Could the bars be too long.
Title: Re: new i30 tourer/estate
Post by: paul on January 02, 2014, 23:30:24
3 members with the same problem, in 2 cold countries. Could the bars be too long.

And there was me thinking things expanded in the heat
and shrunk in the cold ? :rolleyes:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on January 02, 2014, 23:38:41
The metal in the car has a greater coefficient of expansion / contraction than the bars, due to different alloy components.  :tomato:
Title: Re: new i30 tourer/estate
Post by: paul on January 02, 2014, 23:45:06
The metal in the car has a greater coefficient of expansion / contraction than the bars, due to different alloy components.  :tomato:

so with the heater on in the car and the bars outside in the cold = the bars should be smaller  :scared:
Title: Re: new i30 tourer/estate
Post by: paul on January 02, 2014, 23:47:58
The metal in the car has a greater coefficient of expansion / contraction than the bars, due to different alloy components.  :tomato:

EXACILY so with the heater on in the car and the bars outside in the cold = the bars should be smaller  :scared:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on January 03, 2014, 00:54:22
No, the outside panels are still cold, while the inner structure is warm. Somewhere hidden to us, the frame of the car buckles and distorts whilst the temperature differential exists.  :razz:
Title: Re: new i30 tourer/estate
Post by: rustynutz on January 03, 2014, 01:55:41
Perhaps quit while you're behind, Phil... :lol:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on January 03, 2014, 05:02:37
 :Yeah:
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on January 05, 2014, 00:58:14
And there was me thinking things expanded in the heat
and shrunk in the cold ? :rolleyes:

That's been my experience.  :neutral:
Title: Re: new i30 tourer/estate
Post by: paul on January 18, 2014, 10:16:06
No, the outside panels are still cold, while the inner structure is warm. Somewhere hidden to us, the frame of the car buckles and distorts whilst the temperature differential exists.  :razz:

Personally I think its a design fault  :D

Been to the dealer, he has notified Hyundai. He didn't want to fit replacements yet, as he has had a few like this,
he suggests waiting for the re designed replacements.
Meanwhile they have got worse, will post new pics tonight.
Title: Re: new i30 tourer/estate
Post by: Dazzler on January 18, 2014, 11:26:09
Yeah, I'm starting to think Hyundai have gone off the rails!  :lol: :head_butt:
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on January 18, 2014, 11:30:51
I've been racking my brains.
Title: Re: new i30 tourer/estate
Post by: paul on January 18, 2014, 23:30:25
I've been racking my brains.

can you find them  ?? :rofl:
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on January 18, 2014, 23:57:18
I've been racking my brains.

can you find them  ?? :rofl:

No, I'd probably need a brain of Britain to help me. Do you know of one?  :rofl:
Title: Re: new i30 tourer/estate
Post by: eye30 on January 19, 2014, 00:14:31
Brian of aberdeen might be your best bet
Title: Re: new i30 tourer/estate
Post by: Eureka on January 19, 2014, 08:23:40
Today I went to two Hyundai dealers to look at cars.  Being a Sunday, I didn't need to worry about being approached by the sales people. 

I saw four GD i30 CW's.  The roof bars appear to be plastic.  On each of the four cars the left roof bar had a noticeable kick (or kink) upwards, about 3/4 towards the front of the car.  The kick/kink seemed to start at one of  the small plastic covers.  There was no gap between the black (rubber?) strip and the roof, unlike Paul's pics.     
Title: Re: new i30 tourer/estate
Post by: Dazzler on January 19, 2014, 08:41:55
Thanks for that eureka, so the roof bars, I mean the plot thickens  :undecided:
Title: Re: new i30 tourer/estate
Post by: bumpkin on January 19, 2014, 08:57:32
This has also been a common problem on the i40, I am aware of quite a few having the roof  rails replaced, whilst other dealers replaced the fixings.

Mine had a similar look at one point, I re-engaged the rails with the fixings properly and they are fine now :undecided:
Title: Re: new i30 tourer/estate
Post by: AlanHo on January 31, 2014, 09:35:16
I have joined the roof bar club.

The roof bars on my GD i30 Tourer have been on the move since the cold weather set in. Over the past 6 weeks they have both lifted near the front, to the point you can now slide a finger underneath them. The one on the left has also twisted slightly so the finger can only be entered from the roof side - the outer side of the bar has lifted less.

I took it to the dealers yesterday to register a warranty claim. The service manager took one look and said they had seen a few i40 Tourers with this problem but my i30 was the first. He said it would be a waste of time them trying to re-set the bars and would order replacements.
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on January 31, 2014, 11:03:01
I wonder what's actually wrong with them :question:
Title: Re: new i30 tourer/estate
Post by: paul on January 31, 2014, 12:02:36
Getting worse, am going to chase dealer again today as I have heard nothing.

(http://i1363.photobucket.com/albums/r716/paulwps/IMG_0002_zps001492c4.jpg) (http://s1363.photobucket.com/user/paulwps/media/IMG_0002_zps001492c4.jpg.html)
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_0001_zps61c29e3a.jpg) (http://s1363.photobucket.com/user/paulwps/media/IMG_0001_zps61c29e3a.jpg.html)
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_0003_zps6f731744.jpg) (http://s1363.photobucket.com/user/paulwps/media/IMG_0003_zps6f731744.jpg.html)
Title: Re: new i30 tourer/estate
Post by: AlanHo on January 31, 2014, 12:10:34
You saved me the trouble of photographing mine again. They are nearly as bad as yours.

My dealer did not hesitate - he took one look and said he would order replacements immediately.
Title: Re: new i30 tourer/estate
Post by: Dazzler on January 31, 2014, 15:34:33
Was going to get a Tourer, but don't think I'll have a bar of one now!  :whistler: :snigger:
Title: Re: new i30 tourer/estate
Post by: paul on January 31, 2014, 22:17:05
Daz, your jokes, (sorry attempt at a joke) are pretty lame :snigger:

Alan, I have sent the revised pictures to my dealer, still awaiting a reply.
I just don't want them replaced with ones that will do the same a couple of weeks after.
dilemma eh !
Title: Re: new i30 tourer/estate
Post by: Eureka on January 31, 2014, 22:31:22
Paul - that is ugly.  Hopefully the replacements will not do that.
Title: Re: new i30 tourer/estate
Post by: Dazzler on January 31, 2014, 22:36:57
Paul - that is ugly.  Hopefully the replacements will not do that.
Not as ugly as his wife and M.I.L. apparently  :whistler:

Daz, your jokes, (sorry attempt at a joke) are pretty lame :snigger:

:harhar:
 :kissmyass:
Title: Re: new i30 tourer/estate
Post by: paul on January 31, 2014, 22:50:41
Got an email back, 
Quote
"Hi Paul

The rails are on back order , they obviously are changing a few I will let you know as soon as they are in stock

Regards Mark " [unquote]

doesn't say much really.
Title: Re: new i30 tourer/estate
Post by: Lakes on February 01, 2014, 00:30:58
ever tried putting a load on them or using a hair drier?
we have yet to confirm if aussie has same problem with poor fit.
Title: Re: new i30 tourer/estate
Post by: Eureka on February 01, 2014, 02:23:10
"Today I went to two Hyundai dealers to look at cars.  Being a Sunday, I didn't need to worry about being approached by the sales people. 

I saw four GD i30 CW's.  The roof bars appear to be plastic.  On each of the four cars the left roof bar had a noticeable kick (or kink) upwards, about 3/4 towards the front of the car.  The kick/kink seemed to start at one of  the small plastic covers.  There was no gap between the black (rubber?) strip and the roof, unlike Paul's pics. "

(A previous post by me.  From what I saw and if the roof bars are the same parts as the UK roof bars, I'd say we have the same problem here.)     
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 01, 2014, 05:10:03
"Today I went to two Hyundai dealers to look at cars.  Being a Sunday, I didn't need to worry about being approached by the sales people. 

I saw four GD i30 CW's.  The roof bars appear to be plastic.  On each of the four cars the left roof bar had a noticeable kick (or kink) upwards, about 3/4 towards the front of the car.  The kick/kink seemed to start at one of  the small plastic covers.  There was no gap between the black (rubber?) strip and the roof, unlike Paul's pics. "

(A previous post by me.  From what I saw and if the roof bars are the same parts as the UK roof bars, I'd say we have the same problem here.)     

 :sweating: Gee you had me going there for a minute.. I thought I'd lost a day (one you miss out on is one you'll never get!)
Title: Re: new i30 tourer/estate
Post by: paul on February 01, 2014, 08:46:16
Was going to get a Tourer, but don't think I'll have a bar of one now!  :whistler: :snigger:
were you in the BAR when you wrote this Daz  :lol:

I still would get one mate, its the dogs danglies, spacious, comfortable, and shit off a shovel compared to my old i30.
being a brand new model there are bound to be teething problems.
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 01, 2014, 11:02:19
Was going to get a Tourer, but don't think I'll have a bar of one now!  :whistler: :snigger:
were you in the BAR when you wrote this Daz  :lol:

I still would get one mate, its the dogs danglies, spacious, comfortable, and shit off a shovel compared to my old i30.
being a brand new model there are bound to be teething problems.

I would love to replace the Wife's CW  with a new Diesel Tourer when hers gets to 4 years old (next January) if they still don't have a DPF over here but not confident she would let me! :Pout:
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on February 01, 2014, 11:09:13
Just get some new pants Dazz.  :lol:
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 01, 2014, 11:10:55
Just get some new pants Dazz.  :lol:

She wears the pants because they won't fit me!  :P
Title: Re: new i30 tourer/estate
Post by: Doggie 1 on February 01, 2014, 11:12:29
 :lol:
Title: Re: new i30 tourer/estate
Post by: paul on February 01, 2014, 15:43:42
Quote
I would love to replace the Wife's CW  with a new Diesel Tourer when hers gets to 4 years old (next January) if they still don't have a DPF over here but not confident she would let me! :Pout:

Lucky you, no DPF,
You and the Yanks (with their gas guzzlers) go on polluting, while this tiny island has DPF's what a joke,
what the hell difference are we going to make. :lol:
Just another reason to make us spend our money. :blubber:
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 01, 2014, 21:22:10
Ugly women and DPF .. you must have been very bad in your previous life!  :rofl:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on February 01, 2014, 21:31:36
Quote
I would love to replace the Wife's CW  with a new Diesel Tourer when hers gets to 4 years old (next January) if they still don't have a DPF over here but not confident she would let me! :Pout:

Lucky you, no DPF,
You and the Yanks (with their gas guzzlers) go on polluting, while this tiny island has DPF's what a joke,
what the hell difference are we going to make. :lol:
Just another reason to make us spend our money. :blubber:

You know you want to live in Australia.  :D

Our pollution is insignificant, compared to UK. Our population would nearly fit just in London alone.  :Shocked:
Title: Re: new i30 tourer/estate
Post by: paul on February 02, 2014, 09:47:39
Quote
You know you want to live in Australia.  :D

Your having a Giraffe, you have creepy crawleys, spiders snakes & sharks that bite,  :Shocked:
sod off, I'm stayin ere :happydance:

We had a team building day in work and we had to do the "Bush Tucker Challenge"

 I was fine with all the grubs and the kangeroo's knob, but I drew the line when the sick bastards wanted me to drink a can of Fosters.
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on February 02, 2014, 10:30:49
Fosters, don't blame ya.  :sicky: :lol:
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 02, 2014, 10:44:56
I was fine with all the grubs and the kangeroo's knob, but I drew the line when the sick bastards wanted me to drink a can of Fosters.

I'll pay that line!  :goodjob2: :goodjob: :rofl:
Title: Re: new i30 tourer/estate
Post by: rustynutz on February 02, 2014, 10:57:59
Fosters...brewed in Manchester me thinks....  :whistler:
Title: Re: new i30 tourer/estate
Post by: tohis on February 13, 2014, 09:26:57
I was booked in today for replacing the roof bars, but it didn't go as planned (surprise!). New roof bars came unpainted so they painted them, but those attaching hole covers weren't included, and they told me the color code for the bars wasn't available either. As you may guess now, the color in new bars and old hole covers didn't match.  :disapp:

Result: problem not solved.
Bonus: now I have to drive around umphteen days without those hole covers while waiting them to get painted!  :fum:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on February 13, 2014, 10:06:06
Sounds like you were the first car for repair, they won't make that mistake in future warranty jobs.
Title: Re: new i30 tourer/estate
Post by: paul on February 13, 2014, 16:21:32
I was booked in today for replacing the roof bars, but it didn't go as planned (surprise!). New roof bars came unpainted so they painted them, but those attaching hole covers weren't included, and they told me the color code for the bars wasn't available either. As you may guess now, the color in new bars and old hole covers didn't match.  :disapp:

Result: problem not solved.
Bonus: now I have to drive around umphteen days without those hole covers while waiting them to get painted!  :fum:

Still waiting for mine to arrive, heard nothing yet, I bet I have the same problem.
I put the post on here on Dec 15th,  told the garage on 16th Dec. not good service eh !
are they identical to the old bars, or have they been modified not to expand so much ?
Title: Re: new i30 tourer/estate
Post by: Mike SX on February 13, 2014, 17:39:59
I was booked in today for replacing the roof bars, but it didn't go as planned (surprise!). New roof bars came unpainted so they painted them, but those attaching hole covers weren't included, and they told me the color code for the bars wasn't available either. As you may guess now, the color in new bars and old hole covers didn't match.  :disapp:

Result: problem not solved.
Bonus: now I have to drive around umphteen days without those hole covers while waiting them to get painted!  :fum:

Still waiting for mine to arrive, heard nothing yet, I bet I have the same problem.
I put the post on here on Dec 15th,  told the garage on 16th Dec. not good service eh !
are they identical to the old bars, or have they been modified not to expand so much ?

Only a couple of years to go then :Pout:
Title: Re: new i30 tourer/estate
Post by: johnels79 on February 22, 2014, 21:11:38
Hi All

Stumbled across this forum whilst searching for other owners with problems with their i30's. Overall whilst Im very happy with my purchase, there have been a few issues I have encountered along the way. My main battle is with the communication with the dealer, they were never off the phone when making the sale, but after sales service is terrible. Ill start by commenting on this post as I also have the problem with the roof rails lifting. Car was purchased in May 2013 and noticed the warping/lifting in October. Called the dealer and they agreed to look at it along with the windscreen seal misaligned, damaged seat cover clips, and a gearbox/clutch issue. Took the car in and after waiting almost 3 hours for them to inspect/photograph for sending off to Hyundai i was assured that these "cosmetic" issues would be covered.
To shorten a very long and drawn out story its February and after complaining to Hyundai CS and the car had 2 visits back to the dealer the problem has not been rectified. The last visit was 3 days and in that time nothing was done and I was told the wrong part was delivered. The car was booked in again last week, but knowing the dealers tactics now, I called ahead to make sure the part (Roof Rails) was in? I was informed not to bring the car in as they would have to go to the paint shop first. This could take a few days. I am amazed how they thought they were going to fit them in the first place if they needed painting.

Anyway its good to note that there are a few others with similar problems. There also seems to be this issue with the i40's as i previously found a forum with many owners reporting roof rails and various other common problems. I ideally I would like to see this get fixed but its going to be a battle I'm sure.

Ill post my pics on here too along with some other smaller issues i would like to discuss.

Cheers
John
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 22, 2014, 21:28:05
 :wttc: John.

Sad to hear of all these issues as the FD series was so reliable and generally trouble free.

UK dealer service seems pretty bad in general (worse than OZ which is only average sometimes as well)  :undecided:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on February 22, 2014, 21:28:37
Hi John, sorry you're not overjoyed with your car. Dealer after sales service is largely up to the dealer principle to determine. If it were my car, I would be looking to use another dealer for servicing, but your location most likely precludes that option. Their performance on the rail issue would not give me much confidence that they can accurately perform routine servicing, which for what they charge, you are most certainly entitled too.

I would be arranging to speak to the service manager to let him know about your dissatisfaction and that you expect a significant improvement in the future.
Title: Re: new i30 tourer/estate
Post by: Asterix on February 22, 2014, 23:09:21
Hi John

 :wttc:

Sorry to hear about all those troubles. Hope the dealer service gets better...
Title: Re: new i30 tourer/estate
Post by: AlanHo on February 22, 2014, 23:16:02
It's a shame that a poor dealer has spoiled your appreciation of a great car. The roof rails are a cosmetic problem that has afflicted the i40 and i30 tourers. I'm sure that Hyundai have strived to find a lasting solution but time will tell. It will be interesting to see reports from the effected owners who have had the rails replaced.

I don't think you will face a battle getting Hyundai to recognise the problem and attend to it under warranty - the problem is likely to be an extended delivery of parts if they are having to make any technical changes with their supplier.  It would appear that most of your problems are with the service from the dealer - do you have an alternative in your area?
Title: Re: new i30 tourer/estate
Post by: tohis on February 23, 2014, 22:23:21
I'm again booked in next Wednesday, and hopefully my case of bad roof rails will be over then. They tried to call me Tuesday but I couldn't answer it at work, our boss do not like personal calls at working time, and it's dirty and noisy place anyway so I leave my phone to the dressing room. Well, that's where the fun begins. I tried to call them back after work, but they didn't have time to answer, however I got automated message that my call has been registered and they will call back as soon as possible. No call back that day (surprise!). The next day I tried to call again to the same number, and it was answered by another person who didn't have any clue about my case. God how I hate call redirecting; I would rather be not answered than to be redirected to random person who can't help. At Thursday I finally got the right person to the phone, and he said the roof rails has been painted and are ready to be installed, so I'm booked in now.
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on February 24, 2014, 07:00:56
Let's hope all will be fixed for you. :Good_luck:
Title: Re: new i30 tourer/estate
Post by: tohis on February 26, 2014, 09:41:54
They just can't do it properly. New rails itself seems to be okay, but are painted to wrong color. Instead of original metallic silver, especially under sunlight it's more like a matte beige without any lacquer coating, which looks like it will absorb any greasy fingerprints. :disapp:

(http://www.telemail.fi/vsaar/web/i011a.jpg)
Title: Re: new i30 tourer/estate
Post by: Dazzler on February 26, 2014, 10:19:26
 :eek: :Pout:
Title: Re: new i30 tourer/estate
Post by: Asterix on February 26, 2014, 18:26:37
 :disapp:  :disapp:  :disapp:
Title: Re: new i30 tourer/estate
Post by: paul on March 04, 2014, 22:04:04
They just can't do it properly. New rails itself seems to be okay, but are painted to wrong color. Instead of original metallic silver, especially under sunlight it's more like a matte beige without any lacquer coating, which looks like it will absorb any greasy fingerprints. :disapp:

(http://www.telemail.fi/vsaar/web/i011a.jpg)

At last, mine are being fitted tomorrow, they had better be metallic silver like the originals or I am going to
be kin mad.  :argh:
I did suggest they may need painting but the service manager said they didn't . for his sake they had better be silver. :Good_luck:
Title: Re: new i30 tourer/estate
Post by: Dazzler on March 05, 2014, 00:17:31
 :whistler:
Title: Re: new i30 tourer/estate
Post by: paul on March 06, 2014, 19:16:56
They just can't do it properly. New rails itself seems to be okay, but are painted to wrong color. Instead of original metallic silver, especially under sunlight it's more like a matte beige without any lacquer coating, which looks like it will absorb any greasy fingerprints. :disapp:

(http://www.telemail.fi/vsaar/web/i011a.jpg)

At last, mine are being fitted tomorrow, they had better be metallic silver like the originals or I am going to
be kin mad.  :argh:


I did suggest they may need painting but the service manager said they didn't . for his sake they had better be silver. :Good_luck:


AAAAARRRRRRGGGGGHHHH  Guess what, they are kin "BLACK", now they need painting, mat black too,
the mechanic says it is undercoat, (1st time ive seen black undercoat)
so he took off one of the snap in covers for the roof rack (for a colour match) and told me to re-book it in for next week!
bloody useless.
Title: Re: new i30 tourer/estate
Post by: Asterix on March 06, 2014, 19:44:26
 :blubber:
Title: Re: new i30 tourer/estate
Post by: Dazzler on March 06, 2014, 20:16:01
AAAAARRRRRRGGGGGHHHH  Guess what, they are kin "BLACK", now they need painting, mat black too,
the mechanic says it is undercoat, (1st time ive seen black undercoat)
so he took off one of the snap in covers for the roof rack (for a colour match) and told me to re-book it in for next week!
bloody useless.

 :agreed: :fum: :fum: Nothing worse than repeat visits to get something sorted!
Title: Re: new i30 tourer/estate
Post by: John B on March 07, 2014, 13:03:16
I know this is of no help to you guys but why can't these service centres get it right . I had a Terracan when I was in Adelaide and used the service centre south of Adelaide. I had cracked roof rails , they promptly ordered new ones , used a cover piece to match the colour, painted the rails and fitted them in no time. I also had several other jobs done and they also changed a muffler when the baffles let go and rattled ( I was surprised because I did not think exhaust was covered by warranty.) This was about three years ago so may be a bit different now. Having that sort of service made having that vehicle a real pleasure. If only they realised how much good service counts towards the pleasure of owning a vehicle. As an ex  service manager I insisted that every customer be treated as if they were the only customer and also communication was a priority, listen to your customers and get it right the first time ,it is not hard and satisfied customers made my life a lot easier. It  is no excuse that they have to do your warranty work and feel like they are doing you a favour. If parts are hard to get , be honest with the customer and as I said before communicate. Sorry to rave on but I get mad when I hear of bad service. I just hope when I get my new car and use the service centre near me they do the right thing.
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on March 07, 2014, 20:11:27
Good to hear John B, additionally, getting any servicing or warranty issues wrong simply destroys efficiency for the service department too.

Consider the present rail issue,

- The car & owner have entered the site multiple times already, without any work performed, increased risk of damage and extra traffic in a busy area.

- The owner is frustrated with the service dept personnel.

- The service manager has to re arrange painting for the second time, so all the 1st time effort by everyone involved was a complete waste of time.

- The service manager looses credit with the customer & his staff.

- The dept is busier than it should be because of this error. Now, multiply that by any other errors and you can be in the brown stuff really quickly, with unhappy customers, staff and your boss too.  :(

etc, etc.
Title: Re: new i30 tourer/estate
Post by: Dazzler on March 07, 2014, 20:15:23
Well said John!  (edit: and Phil!)

The only thing I can add is if things go belly up due to no fault of the dealer then the way they handle the problem makes a lot of difference too.. if they are apologetic and helpful rather than indifferent and off hand, it can greatly soften the customer disappointment.

Some places have no idea!
Title: Re: new i30 tourer/estate
Post by: Shambles on March 07, 2014, 20:28:15
Quote from: Dazzler
.. if they are apologetic and helpful rather than indifferent and off hand, it can greatly soften the customer disappointment.

That's quite possibly the best consolation I've ever seen written in our forum :goodjob:
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on March 07, 2014, 20:30:59
Dazz IS a salesman. Not sure if I'd like to visit his store. I'd probably leave with twice what I went in for.  :rofl:
Title: Re: new i30 tourer/estate
Post by: Dazzler on March 07, 2014, 20:42:29
Dazz IS a salesman. Not sure if I'd like to visit his store. I'd probably leave with twice what I went in for.  :rofl:

I do have customers who are scared of me  :snigger: (they think I will sell them something they don't need or want!)

But I am no where near as aggressive with my sales as I was a few years ago ...
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on March 07, 2014, 20:52:58
 :rofl: :goodjob2:
Title: Re: new i30 tourer/estate
Post by: paul on March 08, 2014, 09:35:18
Although I love the car itself, the service leaves a lot to be desired.
It took almost 3 months to get the bars.
And, they had had the replacement  bars for a week before I went to get them fitted,
the fact they were mat black should have been picked up on.
I felt like saying, I will take them spray them and fit them myself, it will be quicker !
now I have to wait for another phone call and go all the way back to the dealer.
they also wanted me to leave the car 1/2 a day for a 10 min job,
it is a 10 min job too. :mad:

Title: Re: new i30 tourer/estate
Post by: paul on March 16, 2014, 06:56:01
 :happydance:  Wooppee, new bars fitted yesterday, did ask if they had changed the materials used in manufacture
but they didn't know.
But they did say they had loads of them to do, on i40's also.
Title: Re: new i30 tourer/estate
Post by: rustynutz on March 16, 2014, 07:46:38
 :goodjob:

Now I guess we wait.....
Title: Re: new i30 tourer/estate
Post by: TimH on March 24, 2014, 08:43:47
I bought a new i30 diesel tourer on Friday. Just found his forum  so went outside to have a look at my roof rails. Yup, they are lifting just above the door pillar.

The question is, if the plasic rails are just cosmetic covers over the roof rack mounts in the roof is this a serious problem? Its railing in Sydney at the moment and I dont want roof leaks.
Title: Re: new i30 tourer/estate
Post by: Dazzler on March 24, 2014, 09:17:23
The question is, if the plasic rails are just cosmetic covers over the roof rack mounts in the roof is this a serious problem? Its railing in Sydney at the moment and I dont want roof leaks.

 :welcome: Don't worry it is only cosmetic (not structural) Don't believe anyone has had a leak caused by this issue..
Title: Re: new i30 tourer/estate
Post by: tohis on March 29, 2014, 16:13:32
I'm afraid my roof rails episode is not over. Today I washed and waxed my car and found out that one of those bolt cover plates was quite loosely in its place. I could lift it out just by pushing it down on one end. There is four "claws" under it which holds it in, and two of them were broken, probably when they replaced those rails. Now it's only a matter of time when it falls off, and then the joy starts all again. Even if I volunteer to pay for a new cover plate, it must be painted to the same wrong color which they did earlier!  :wacko:
Title: Re: new i30 tourer/estate
Post by: Dazzler on March 29, 2014, 21:32:52
That is a nuisance! I'd insist they fix it properly at their cost OR maybe easier to just silicone it in place.  :undecided:
Title: Re: new i30 tourer/estate
Post by: tohis on March 30, 2014, 11:49:32
I just took the cover plate off again to inscept it, and now there's only one claw left. Definitely it will not hold in place anymore. It looks like they have tried to fix one claw by melting the plastic, but without long lasting success, so there shouldn't be two words about who will pay. Not a big job to order new plate and paint it, if they have any desire to keep customers happy...

(http://www.telemail.fi/vsaar/web/i011b.jpg)
Title: Re: new i30 tourer/estate
Post by: paul on November 15, 2014, 08:16:24
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_1206_zps193a729d.jpg)
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_1205_zpsae2cc400.jpg)
(http://i1363.photobucket.com/albums/r716/paulwps/IMG_1204_zps9ffd5bb7.jpg)

Guess what, ?
just had my SECOND  set of roof rails fitted,  the replacements went exactly the same way as the first set !
Title: Re: new i30 tourer/estate
Post by: Phil №❶ on November 15, 2014, 08:40:08
 :disapp:

They need to get on top of this problem.  :undecided:
Title: Re: new i30 tourer/estate
Post by: Dazzler on November 15, 2014, 10:08:40
:disapp:

They need to get on top of this problem.  :undecided:

But that might dent the roof!  :whistler:

Hope Trish's don't warp!  :sweating:
Title: Re: new i30 tourer/estate
Post by: tohis on November 15, 2014, 15:56:37
My replacements are also warped now, albeit only a little.  :undecided:

It's clearly a design fault. An extra bolt at the place where it tends to lift up would fix the problem, but it can't be added afterwards because there's no threaded hole for it in the roof.
Title: Re: new i30 tourer/estate
Post by: paul on November 16, 2014, 08:36:28
My replacements are also warped now, albeit only a little.  :undecided:

It's clearly a design fault. An extra bolt at the place where it tends to lift up would fix the problem, but it can't be added afterwards because there's no threaded hole for it in the roof.

As you say it IS a design fault, keep making them replace the rails until they re-design them,
also, as you say, another fixing may cure it , but they aint drilling a hole in my roof  :scared:
Title: Re: new i30 tourer/estate
Post by: PiL on November 20, 2014, 13:42:49
Still an ongoing issue I think. I had a look at mine after seeing this thread. There is a slight gap in mine. .. :wacko:
Title: Re: new i30 tourer/estate
Post by: paul on November 21, 2014, 00:18:02
My third set are beginning to go the same way, surely if enough people complain they will make a permanent fix ?
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