Post by: JUDY on March 03, 2015, 06:26:40
My dilemma is as follows; My 2010 i30, still in warranty, started to make an odd sound the other night and it turns out that it has a broken spark plug and "insulation ceramic around electrode at combustion chamber end is missing. cyclinder head requires removal for further investigation."
The car has done 38,346 kms. Hyundai say that because I didn't get the spark plugs changed at 45,000 kms or 3 years then it will cost me $2,245.00 possibly more. An independant mechanic said that a spark plug falling apart at 38,000 kms is ridiculous and that I should fight Hyundai on this and that forget the 3 years 45,000 kms should be the deciding factor and my car has only done 38,346.
All opinions welcome.
Thanks for listening/reading
Post by: eye30 on March 03, 2015, 06:31:53
Sorry to hear of your troubles.
It would help if you can confirm whether the car has been serviced in accordance with the service schedule and at the required intervals, time or miles.
Also, what was the service schedule requirements for your 3 year service and was it done at a hy garage?
Post by: JUDY on March 03, 2015, 06:36:08
Post by: Phil №❶ on March 03, 2015, 06:38:14
IF YOU'RE LUCKY !
The inside of the combustion chamber is a very turbulent place and it would not be uncommon for the ceramic to be immediately evacuated through your exhaust system.
IF YOU'RE UNLUCKY !
The ceramic parts may become wedged between the piston and the sidewall of the motor scoring the bore . This will quickly show, as oil will be burned and blue smoke will be continuously visible from the exhaust.
Is it still making a noise or not.
Post by: JUDY on March 03, 2015, 06:44:28
Post by: eye30 on March 03, 2015, 06:50:42
My last service was last year and I had it done around the corner from where I work. First time that I didn't have it serviced at Hyundai. And I haven't had the spark plugs changed. They say that they should have been changed at 45,000 or 3 years. Well my car has done 38,364 kms but is 4 1/2 years old.So i take it plugs are not detailed on the invoice.
However, what details are shown such as - carry out 3 year service in accordance with manufacturers service schedule.
If so then may be you have a claim against the garage as they have not done what they said they had, i.e. changed plugs in accordance with schedule.
Ps
Have you actually seen a copy of the hy schedule and does it actually detail plug change?
Post by: JUDY on March 03, 2015, 07:00:56
Post by: Dazzler on March 03, 2015, 08:44:12
In these situations they forget about building a long term relationship...
I will be interested in what our resident Hyundai Technician (Cruiserfied) has to say.
IMHO an investigation should be a lot cheaper than that! :fingers: for a cost effective solution... :sweating:
Post by: JUDY on March 03, 2015, 09:52:30
Post by: Phil №❶ on March 03, 2015, 09:56:00
Post by: Lorian on March 03, 2015, 10:05:20
You really need someone to have a quick look in the plug hole with a borescope. I have one but it would be a bit far for me to come look :scared:
> just the spark plug top thingy had popped up.
What exactly do you mean, please describe in some more detail? (photo would be good)
Post by: JUDY on March 03, 2015, 10:08:03
Post by: Lorian on March 03, 2015, 10:09:49
But the plugs were in the car when I bought it and it has only done 38,364 kms. Makes me wonder about other things. I very reputable mechanic thinks that I should take this further because a spark plug breaking after only 38,364 kms must be a poor quality product to begin with?
So what make are they? the plugs?
Post by: JUDY on March 03, 2015, 10:10:08
Post by: JUDY on March 03, 2015, 10:10:58
Post by: Lorian on March 03, 2015, 10:14:43
I don't know what make the plugs are. They are Hyundai factory fitted
My question is because a) if you find the make it would help confirm if they had been replaced at the last service or not, and b) it would allow you to independently check what mileage/age the plug manufacturer normally offers on the plug.
Ultimately you are in a difficult position due to not following the servicing schedule.
If it was me my next actions would be
1) Talk directly to Hyundai Customer Care (not the dealer) and be very polite, and act very disappointed, and see if they will help
2) if point 1 fails, take the car to a reputable independent to fix as their rates and parts costs are probably a lot lower than the dealer.
Post by: lingua franca on March 03, 2015, 10:16:13
solution is reached.
Out of interest I have just looked at the manual for my 2014 1.8 Petrol Auto.
Spark plugs are not mentioned, or even inspected until they are Replaced at
160,000km
The discrepancy in the difference between 45,000km and 160,000 is extraordinary.
However under the heading of Severe Driving Conditions A,B,H,I,L. they should be "Replace more Frequently Depending on The Condition" (my Caps).
The descriptions of the A,B,H,I,L conditions follow which I won't expand on here, sufficient to say that they probably catch about 60% or more of our members. I think a responsible Car Manufacturer would recommend in their Service Schedules that the spark plugs be inspected at intervals, say 30,000km and not imply by omission that spark plugs be replaced at 160,000 km as some might erroneously believe. What do others think?
Post by: Lorian on March 03, 2015, 10:18:11
Post by: rustynutz on March 03, 2015, 10:27:51
Out of interest I have just looked at the manual for my 2014 1.8 Petrol Auto.
Spark plugs are not mentioned, or even inspected until they are Replaced at
160,000km
The discrepancy in the difference between 45,000km and 160,000 is extraordinary.
Your GD runs iridium spark plugs...Judy's car would have just your plain old run of the mill type...
Post by: pidim on March 03, 2015, 10:28:30
But the plugs were in the car when I bought it and it has only done 38,364 kms. Makes me wonder about other things. I very reputable mechanic thinks that I should take this further because a spark plug breaking after only 38,364 kms must be a poor quality product to begin with?
Hi Judy, I'm very sorry for the run around you seem to be getting from the dealer. I'm fairly sure that pre-2012 the service schedule was that plugs on the 2L motor that was in the i30 and i45 were to be changed at the 3 year mark. This was my post on here not that long ago.
:link: Spark Plug change schedule (https://www.i30ownersclub.com/forum/index.php?topic=33874.0)
Post by: Lorian on March 03, 2015, 10:36:12
Hi Lorian. When the mechanic who took the car in for me took the top cover off the lead thing was sitting up higher than the rest.
that can only really occur four ways. Either:
1. the nipple on the end needed screwing back up. minor issue,
2. the plug has unscrewed itself. minor issue.
3. the plug has stripped the threads in the head (fiddly but easy enough to fix)
4. Coupled with the rest of your description of the insulation missing from the electrode, some bizzare plug failure the likes of which I've never seen without a belt breaking, and a piston hitting the plug. Would very much like to see a picture of it.
I'd want to be sure that this cant just be easily fixed by a new plug, before committing to the head removal.
Post by: eye30 on March 03, 2015, 10:37:44
But the plugs were in the car when I bought it and it has only done 38,364 kms.
Did you buy new or used?
Post by: eye30 on March 03, 2015, 10:40:48
The service interval on a 2014 is not at all relevant to the discussion. It's a completely different car.
Can anyone confirm the service requirements for this car, especially the plugs i.e. 2010
Post by: JUDY on March 03, 2015, 10:44:25
Post by: Wingerdave on March 03, 2015, 11:18:33
Hi Lorian. When the mechanic who took the car in for me took the top cover off the lead thing was sitting up higher than the rest.
that can only really occur four ways. Either:
1. the nipple on the end needed screwing back up. minor issue,
2. the plug has unscrewed itself. minor issue.
3. the plug has stripped the threads in the head (fiddly but easy enough to fix)
4. Coupled with the rest of your description of the insulation missing from the electrode, some bizzare plug failure the likes of which I've never seen without a belt breaking, and a piston hitting the plug. Would very much like to see a picture of it.
I'd want to be sure that this cant just be easily fixed by a new plug, before committing to the head removal.
Why haven't they just had a look with an endoscope........ Wouldn't cost much, half an hour at most. Just rotate the engine manually and they could see if there was any scoring or bits of spark plug in the cylinder.
No need to remove the head to inspect it.
And if it is just the ceramic part that cracked and came off then whats the problem they're inventing? broken plug out, new plug in and drive.......
Just thinking out loud...
Post by: Aye30 on March 03, 2015, 11:23:14
Factory Schedule $365.00
•Carry out complete global diagnostic system (GDS) check
•Check operation of instrument warning lights, gauges & illumination
•Check vehicle for outstanding recalls or service campaigns
•Inspect SRS air bag & pre-tensioners
•Inspect air cleaner element
•Inspect air con operation & components
•Inspect battery terminals & condition
•Inspect brake fluid/clutch fluid
•Inspect brake hoses & lines
•Inspect condition & pressure of tyres & spare
•Inspect cooling system level, hoses
•Inspect drive shafts & boots
•Inspect evaporator pollen filter
•Inspect exhaust system damage & security
•Inspect front & rear pads, calipers & rotors
•Inspect fuel lines & connections
•Inspect manual transaxle oil
•Inspect operation of lights/wipers, controls & accessories
•Inspect park brake adjustment
•Inspect power steering pump fluid & hoses
•Inspect rear brake drums & linings
•Inspect seat belt webbing & operation
•Inspect steering rack & all linkage components, boots
•Inspect suspension for damage & torque all mounting points
•Lube door, boot, bonnet hinges & latches
•Perform fuel system treatment
•Perform ignition lead resistance check
•Replace engine coolant
•Replace engine oil & filter
•Replace spark plugs
2010 fd 2.0l according to icare lifetime capped price servicing.
Post by: Phil №❶ on March 03, 2015, 11:26:19
Post by: rustynutz on March 03, 2015, 11:28:49
:link: Spark Plug Types - Product Information - NGK Spark Plugs Australia (http://www.ngk.com.au/spark-plugs/product-information/spark-plug-types)
Post by: eye30 on March 03, 2015, 11:48:42
36 Months/45,000 ServiceSo if this applies to this model then plugs should have been replaced.
Factory Schedule $365.00
•Carry out complete global diagnostic system (GDS) check
•Check operation of instrument warning lights, gauges & illumination
•Check vehicle for outstanding recalls or service campaigns
•Inspect SRS air bag & pre-tensioners
•Inspect air cleaner element
•Inspect air con operation & components
•Inspect battery terminals & condition
•Inspect brake fluid/clutch fluid
•Inspect brake hoses & lines
•Inspect condition & pressure of tyres & spare
•Inspect cooling system level, hoses
•Inspect drive shafts & boots
•Inspect evaporator pollen filter
•Inspect exhaust system damage & security
•Inspect front & rear pads, calipers & rotors
•Inspect fuel lines & connections
•Inspect manual transaxle oil
•Inspect operation of lights/wipers, controls & accessories
•Inspect park brake adjustment
•Inspect power steering pump fluid & hoses
•Inspect rear brake drums & linings
•Inspect seat belt webbing & operation
•Inspect steering rack & all linkage components, boots
•Inspect suspension for damage & torque all mounting points
•Lube door, boot, bonnet hinges & latches
•Perform fuel system treatment
•Perform ignition lead resistance check
•Replace engine coolant
•Replace engine oil & filter
•Replace spark plugs
2010 fd 2.0l according to icare lifetime capped price servicing.
Now the question is........ what is detailed on the invoice from the garage and did they stamp the service book to state they had carried out service in accordance with hy schedule.
You need to have full facts before liability decided.
Ps
If new plugs had been put in do they carry warranty?
Post by: Phil №❶ on March 03, 2015, 11:51:49
Post by: JUDY on March 03, 2015, 12:07:51
Post by: Phil №❶ on March 03, 2015, 12:09:32
Post by: Surferdude on March 03, 2015, 12:31:44
Post by: Wingerdave on March 03, 2015, 12:38:29
Post by: Lorian on March 03, 2015, 12:42:17
Does anyone think it strange that Hyundai didn't take the plug out and replace it and then test it because the car was clearly running on 3 cylinders?
Yes, I already said that too :scared:
"I'd want to be sure that this cant just be easily fixed by a new plug, before committing to the head removal."
Post by: rustynutz on March 03, 2015, 12:48:57
Post by: Lorian on March 03, 2015, 12:50:32
Remember, this car is still under warranty so to just slap another spark plug in without making sure there is no other damage would leave them wide open to claims of incompetence.... :undecided:
I think they are saying its no longer under warranty (at least for related engine faults) due to failure to honor service requirements?
Post by: rustynutz on March 03, 2015, 12:52:16
Post by: Lorian on March 03, 2015, 12:57:08
I get that but if they just put another plug in and fired it up causing more damage then surely they would be then liable?
sure, doesn't stop the owner doing it though, as long as they understand and accept the risks. I wouldn't expect the dealer to want to do it. Personally I'd borescope, If I don't see ceramic or bits of ring on the crown I'd assume the bits have blown out the exhaust port and stick a new plug in, but then I am bitterly opposed to buying a relatively inexpensive car and then paying through the nose for dealer services.
Post by: Wingerdave on March 03, 2015, 13:00:29
Remember, this car is still under warranty so to just slap another spark plug in without making sure there is no other damage would leave them wide open to claims of incompetence.... :undecided:
Yeah, but as i said earlier they could check for internal damage with an endoscope (borescope) first before talking about a head removal (the mechanics or the engines ?)
Post by: rustynutz on March 03, 2015, 13:03:04
Post by: Johnno on March 03, 2015, 13:41:51
I've never heard of a plug failure like that. I'd be changing all the plugs for a more reputable brand. :eek:
I've seen it happen, bent valve and electrode embedded in the piston, and it was a champion spark plug
Post by: Johnno on March 03, 2015, 14:04:29
But I personally would try to look inside the chamber first and if it looks ok, no doubt there will be marks on the piston crown, but don't forget if the centre of the sparkplug as gone down the bore a couple of things can happen.
its embedded in the piston and even crack the piston
it could of embedded in the cylinder head
or tried to blow out on the exhaust stroke and bend a valve, bearing in mind the valve opening isn't all that great and even if it sparkplug broke into fragments there's a good chance damage can still be caused with the valve seat being damaged
If all looks ok I would try a new plug, but also I would do a compression test first as the revolutions are a fraction of the speed of a running engine
Post by: crayman on March 03, 2015, 21:07:31
Depending on that outcome, I think it's your decision whether to pursue the matter (lots of hassles) or to live with it.
Ceramic is something else and I can understand the thinking behind pulling the head and so on.
From my experience it doesn't end there, piston may have land damage and that bore scored, not usually just a hone but a re-bore required.
I wouldn't allow a shop to start stripping it down unless I had confidence in that shop's work ethics.
Post by: JUDY on March 03, 2015, 21:35:28
Post by: Phil №❶ on March 03, 2015, 22:03:05
I have seen photos of cracked insulators inside spark plugs in workshop manuals, so I assume a failure due to excessive heat is possible, but never actually seen it.
Post by: JUDY on March 03, 2015, 22:14:45
Post by: Phil №❶ on March 03, 2015, 22:26:31
If the dealer are telling porky's, the offending plug will mysteriously be unavailable to you. :exclaim:
Post by: JUDY on March 03, 2015, 23:11:43
Post by: Dazzler on March 04, 2015, 02:28:59
Have just spoken with customer care and she is calling dealer to get further information. So will keep everyone posted.
Thanks, We have had some great feedback and responses so far .. no wonder we are so proud of our little forum! :happydance:
Post by: JUDY on March 04, 2015, 02:58:52
So guess I will be getting in my car very soon and arranging to have my car picked up and taken to a reputable mechanic.........cause I have no intention of paying hyundai $2245 approx with an open ended quote that it could cost even more.
Rant over and thanks for listening. May still go to VCAT though
Post by: Johnno on March 04, 2015, 03:54:22
Even if you had only 1000 km's on the clock you should of taken it for its 3rd year service and this is what HY will throw at you.
I've been there myself with one of my other cars, different manufacturer , wrote a letter and sent photo's spoke on the phone with the head of warranty at HQ and he wouldn't budge.
I truly feel for you and I hope that nothing major has failed.
Post by: JUDY on March 04, 2015, 07:56:08
Thoughts....anyone?
Post by: beerman on March 04, 2015, 08:24:47
Given the other 3 are operating normally that might be hard to do.
Give the ACCC a call, you may find the good people at Hyundai make a 'goodwill gesture' and cover the repair.
If that fails, I would be off to see the mob who did the service. Scheduled service means just that, if the spark plugs need replacing, replace they must (unless you specifically told them not to).
Post by: Dazzler on March 04, 2015, 08:38:39
May be a bitter pill to swallow but maybe not quite yet? See pictures following of broken spark plug and also page out of my owner's manual
Thoughts....anyone?
Hi Judy,
If you want to post decent size pictures, host them via Imgur or similar (As per tutorial in welcome section) otherwise attachments are limited to very small files. :cool:
Post by: JUDY on March 04, 2015, 09:07:05
Post by: Phil №❶ on March 04, 2015, 09:15:10
Post by: Doggie 1 on March 04, 2015, 09:24:46
Watching this with interest.
And Hyundai needs to be aware that we are all watching this with interest. ;)
Post by: JUDY on March 04, 2015, 09:37:16
Spark Plugs - replace every 40,000 kms
Post by: JUDY on March 04, 2015, 10:02:45
Post by: JUDY on March 04, 2015, 10:05:25
Hope these worked. Thanks so much
Post by: JUDY on March 04, 2015, 10:10:53
(http://i.imgur.com/pF9axAW.jpg)
(http://i.imgur.com/G66wMvp.jpg)
That's not my finger by the way. LOL
Post by: CraigB on March 04, 2015, 10:11:56
Post by: JUDY on March 04, 2015, 10:14:57
Post by: rustynutz on March 04, 2015, 10:37:22
If that is the plug they've removed then there would be no reason to be wanting to rip the head off the engine.... :undecided:
Post by: CraigB on March 04, 2015, 10:41:32
Post by: JUDY on March 04, 2015, 10:45:42
Post by: rustynutz on March 04, 2015, 10:53:11
Post by: Phil №❶ on March 04, 2015, 10:57:03
FYI how they're made
:link: How It's Made - Spark Plugs - YouTube (https://www.youtube.com/watch?v=IQ3Q7nRsg_A)
Post by: Shambles on March 04, 2015, 10:57:57
Post by: JUDY on March 04, 2015, 11:01:32
Is there meant to be an insulator at the electrode end of the spark plug?
Post by: JUDY on March 04, 2015, 11:06:43
Can you confirm that the centre metal electrode is still in the plug, or not.
FYI how they're made
:link: How It's Made - Spark Plugs - YouTube (https://www.youtube.com/watch?v=IQ3Q7nRsg_A)
Centre metal is there...just the ceramic is gone. Oh and off course it's broken in 2......God knows how that happened???
Post by: CraigB on March 04, 2015, 11:12:37
Post by: Lorian on March 04, 2015, 11:52:57
Does the plug look hollow now?
Can we see photos looking at the plug from both the top and the bottom please.
Oh and it does look pretty old anyway :'(
Post by: JUDY on March 04, 2015, 12:37:55
As others have said The centre electrode and the insulator looks missing in that photo.38,363 kms old......not old really. Plug is not hollow. Will try to upload another photo
Does the plug look hollow now?
Can we see photos looking at the plug from both the top and the bottom please.
Oh and it does look pretty old anyway :'(
:link: Imgur (http://imgur.com/0Qk9tEi)
(http://imgur.com/0Qk9tEi.png)
Post by: Wingerdave on March 04, 2015, 12:46:31
As others have said The centre electrode and the insulator looks missing in that photo.38,363 kms old......not old really. Plug is not hollow. Will try to upload another photo
Does the plug look hollow now?
Can we see photos looking at the plug from both the top and the bottom please.
Oh and it does look pretty old anyway :'(
:link: Imgur (http://imgur.com/G66wMvp)][img]http://i
I always change my plugs at about 20,000 miles (+/- 30,000 km) just to be on the safe side and get a good burn.
If the plug isn't hollow then only a bit of the lower insulation has fallen off and that could have been happening gradually over a period of days or weeks. Also, because the car was driven with the broken plug if the electrode was still in there you would have noticed.
Put new plugs in and drive it like you stole it for a few miles. Oh, and check the oil. If your mechanic skimped on the plugs maybe he cut a corner there too.
Post by: JUDY on March 04, 2015, 12:50:32
You're talking miles and I'm talking kms. 38,000 kms is about 23,000 milesAs others have said The centre electrode and the insulator looks missing in that photo.38,363 kms old......not old really. Plug is not hollow. Will try to upload another photo
Does the plug look hollow now?
Can we see photos looking at the plug from both the top and the bottom please.
Oh and it does look pretty old anyway :'(
:link: Imgur (http://imgur.com/G66wMvp)][img]http://i
I always change my plugs at about 20,000 miles (+/- 30,000 km) just to be on the safe side and get a good burn.
If the plug isn't hollow then only a bit of the lower insulation has fallen off and that could have been happening gradually over a period of days or weeks.
Put new plugs in and drive it like you stole it for a few miles. Oh, and check the oil. If your mechanic skimped on the plugs maybe he cut a corner there too.
Post by: Wingerdave on March 04, 2015, 12:59:07
It can get quite confusing.
In England everybody talks about Miles/Gallon but you buy petrol by the liter at the service station (is what i've noticed the last few years)
So, sorry about the confusion (but i'll still change my plugs every 30,000km). :D
Post by: Johnno on March 04, 2015, 13:02:06
Post by: Johnno on March 04, 2015, 13:04:24
Post by: JUDY on March 04, 2015, 13:07:43
The centre electrode is there but we could do with a photo looking inside the plug to see how much of the insulator is missingMost of the insulator is gone. I looked inside with a flashlight and you can still see a bit. Not hollow and pin is moving up and down
Post by: JUDY on March 04, 2015, 13:09:48
I would chance my arm and fit a new plug and see what happensOwner's manual Clearly says 40,000 kms. Hyundai should be doing that. I chance my arm and it's bad then they'll probably just try to fob me off again
Post by: Johnno on March 04, 2015, 13:12:54
Post by: Wingerdave on March 04, 2015, 13:14:45
looks intact, jut need to look how much of the insulator is missing, fingers crossed it's just the tip
Yeah, i'd noticed that too. New plugs and gun it.
Post by: Johnno on March 04, 2015, 13:27:57
What we dont know if HY have done this already and found that the compression is down, leading to a holed piston or a bent valve and if this being so would require the head to be removed for further investigation.
Or maybe they just looked at the plug and said we will require the head to be removed, easy money for them as they already stated voided warranty
Post by: Aye30 on March 04, 2015, 13:29:55
Post by: Wingerdave on March 04, 2015, 13:42:39
If someone brought a car into me like that, the first thing I would do is a compression test, and if the compression psi is in line with all the other cylinders I'll fit a new plug and fire it up to see if there's any abnormal sounds.
What we dont know if HY have done this already and found that the compression is down, leading to a holed piston or a bent valve and if this being so would require the head to be removed for further investigation.
Or maybe they just looked at the plug and said we will require the head to be removed, easy money for them as they already stated voided warranty
The plug is out, the firing end looks okay, minus a bit of insulator. In fact thats all thats missing. The car was driven with the old plug in situ so any damage that could have occured, has (bent valve, holed piston although god knows how that would have happened). Nobody seems to want to try a borescope or magnetic tipped probe first. They just want to whip the head off. I mean, if you can afford it, why not. Whether it's absolutely nescessary at this point is debatable.
You can always take all the plugs out, raise the front end, put her in gear and turn the wheels (thus turning the engine over). Any scrapes, ticks or difficulty turning (1/4 engine speed) would point to something serious. Other than that......
new plugs and start her up.
Post by: Johnno on March 04, 2015, 13:49:15
I would chance my arm and fit a new plug and see what happensOwner's manual Clearly says 40,000 kms. Hyundai should be doing that. I chance my arm and it's bad then they'll probably just try to fob me off again
I know what your saying, about 40000kms but what Hy are throwing at you is that you had the service at 4 1/2 yrs and the shedule states 3yrs or 40,000kms whichever is the soonest . Manufactures are not daft when it comes to getting out of a problem,
Try some motoring organisation to see what they can do for you and fight your case as they will have more weight that you as a consumer.
Its clearly a spark plug failure and for it to happen at that mileage is virtually unheard of
Post by: JUDY on March 04, 2015, 21:12:28
Post by: JUDY on March 04, 2015, 21:17:11
Is that the original factory plug and if so, what is the code number on it. I see a stamped five in the first photo. If that is the last number of the model type that is a 1.3mm gap where the Hyundai i30 plug should end in a four, denoting a 1mm gap (according to champion website)Just looked at the plug and it ends in 4
Post by: Wingerdave on March 04, 2015, 21:42:54
Post by: Phil №❶ on March 04, 2015, 21:48:39
I would, 1 Replace all spark plugs at home. It's not hard to do, or get a friend with the correct spanner to do it for you. Keep the old plugs. Start the car and idle to check for any abnormal noise, if none, drive it to a diagnostic garage. Do not mention the plugs but ask only for a boroscope inspection of the cylinder with the bad plug & a compression test. If they ask why, just tell them Hubby wants the info. Don't mention anything about faults or the price will go up.
If the tests come back as normal, then I would do an oil and filter change and just drive the car.
This will be the cheapest solution to you problems IMO.
Post by: JUDY on March 05, 2015, 02:39:32
Either way, given the treatment so far, Hy would NOT be touching my car. Forget warranty unless you are a person that enjoys a good dogfight, if so try the ACCC and take their advice.
I would, 1 Replace all spark plugs at home. It's not hard to do, or get a friend with the correct spanner to do it for you. Keep the old plugs. Start the car and idle to check for any abnormal noise, if none, drive it to a diagnostic garage. Do not mention the plugs but ask only for a boroscope inspection of the cylinder with the bad plug & a compression test. If they ask why, just tell them Hubby wants the info. Don't mention anything about faults or the price will go up.
If the tests come back as normal, then I would do an oil and filter change and just drive the car.
This will be the cheapest solution to you problems IMO.
I agree with just about everything that everyone has put forward. However, I feel I have been treated shockingly. The Service Manager never made any attempt to speak with us and when we picked the car up nobody would make eye contact with us. Consumer Affairs Victoria said that depending on hyundai's response we could put in a complaint and that this would fall under the Trade Practices act (regardless of warranty) under repairs of faulty products. Hyundai Icare have said they will send me their response by the end of the week so let's see if they are as inflexible, dismissive and blunt as they were in our last 3 phone calls. As for the Hyundai Dealer Service Department - so want to name them but will save it for later - I don't think their mechanics have any idea about cars and servicing? IMO they just saw an opportunity to gouge me and profit from what they deem my misfortune. Plug has been shown to 2 mechanics this morning and straight away they said "Well no wonder it's a Champion plug and they're cheap crap" so there you have it......Will never buy a new Hyundai again......and joke of it is that only the week before we were talking about trading it in on a newer larger car from them. LOL
Post by: Phil №❶ on March 05, 2015, 04:38:11
You have multiple Hyundai's and all have been good cars, so I wouldn't write the brand off just yet.
However, you have every right to be highly critical of their after sales service and when you're ready, do tell us the distributor you've been unfortunate enough to deal with.
This has happened to other member's and selecting another distributor has usually fixed their problems.
Post by: JUDY on March 05, 2015, 05:24:45
Whoa, hold on a bit. I'm surprised that the brand of plug is Champion in the first place. Did you buy the car new or 2nd hand. Checking on the Workshop manual, the plug type should be ZFR5F-11 for the 1.6 G motor in 2010. Googling the plug code gives me NGK brand plugs, (a good brand, I believe and fitted to the KIA CEED), so unless Champion have an equivalent, they may not be the original plugs and your criticism of Hyundai, may be misguided. Perhaps a member with a 2010 petrol car, would also check theirs and confirm as well.
You have multiple Hyundai's and all have been good cars, so I wouldn't write the brand off just yet.
However, you have every right to be highly critical of their after sales service and when you're ready, do tell us the distributor you've been unfortunate enough to deal with.
This has happened to other member's and selecting another distributor has usually fixed their problems.
Car is ISX2.0m and brought the car brand new. Last service the plugs were not changed and Hyundai said that they haven't changed them.....so in the car for the whole 38,363 kms
Post by: Surferdude on March 05, 2015, 05:26:51
I agree with Phil. I can't see how Champion plugs would be fitted at the factory. I would suggest they have been changed at a service sometime but not shown up on the invoice.Whoa, hold on a bit. I'm surprised that the brand of plug is Champion in the first place. Did you buy the car new or 2nd hand. Checking on the Workshop manual, the plug type should be ZFR5F-11 for the 1.6 G motor in 2010. Googling the plug code gives me NGK brand plugs, (a good brand, I believe and fitted to the KIA CEED), so unless Champion have an equivalent, they may not be the original plugs and your criticism of Hyundai, may be misguided. Perhaps a member with a 2010 petrol car, would also check theirs and confirm as well.
You have multiple Hyundai's and all have been good cars, so I wouldn't write the brand off just yet.
However, you have every right to be highly critical of their after sales service and when you're ready, do tell us the distributor you've been unfortunate enough to deal with.
This has happened to other member's and selecting another distributor has usually fixed their problems.
Car is ISX2.0m and brought the car brand new. Last service the plugs were not changed and Hyundai said that they haven't changed them.....so in the car for the whole 38,363 kms
However, the dealer's treatment of you is reprehensible.
Post by: rustynutz on March 05, 2015, 07:06:43
(http://i4.photobucket.com/albums/y150/rustynutz69/Hyundai%20Champion%20Spark%20Plugs_zpsfthfok5i.jpg~original)
Post by: Phil №❶ on March 05, 2015, 07:10:32
Post by: JUDY on March 05, 2015, 07:41:05
(http://imgur.com/ljpk6j7.png)
(http://imgur.com/Ec1b4yj.png)
Well so this bizarre saga continues. My husband buys spark plug. Comes home to put spark plug in only to find spark plug has been replaced. Engine covers are off motor. We just drove round the block....seems ok. Car is going in to mechanics tomorrow to have all spark plugs replaced and have a scope and tune up done.
Stranger still......while LILYDALE HYUNDAI, YES THAT's right I said LILYDALE HYUNDAI AND I'll say it again if someone missed it LILYDALE HYUNDAI, were saying they couldn't fix my car for me they vacuumed it and gave it a quick wash. BIZARRO WORLD HERE!!!!
I paid for a tow truck to pick car up and seems drivable??? Maybe will find out more tomorrow who knows? Will be sure to get plugs that are taken out for future amusement for everyone
Post by: Dazzler on March 05, 2015, 08:04:52
Post by: Wingerdave on March 05, 2015, 08:07:05
As i said before, my dutch manual has no maintenance schedules whatsoever, nothing, nada, nix, niente. Thats the newest version.
The i30 manual on the internet has an extensive maintenance schedule but according to that one the plugs should be changed every 60,000 km or 48 months for nickel plugs and 160,000 km or 120 months for iridium plugs
Both pertain to the GD engine.
It would seem that there are discrepencies in the manner in which customers are being informed as to what maintenance they can do themselves (These are USER manuals).
There is also no mention of make or type of spark plug other than using the correct heat range.
It would be nice to just have one version.
Post by: JUDY on March 05, 2015, 08:34:04
Post by: Wingerdave on March 05, 2015, 08:44:03
We all feel for you, you have been treated with no respect and i can only presume they saw you coming a mile away and thought ka-ching.
I seriously doubt anyone would agree to an open-ended bill on an almost 5 year old car. Maybe they had a potential buyer and thought they could get the car off you cheap. Who knows (believe me, it happens).
Matter still remains that they (LILYDALE was it ?) should have been more forthcoming with alternative courses of action.
Post by: Dazzler on March 05, 2015, 08:47:39
Judy, Judy, Judy..... (that was my Cary Grant),
We all feel for you, you have been treated with no respect and i can only presume they saw you coming a mile away and thought ka-ching.
I seriously doubt anyone would agree to an open-ended bill on an almost 5 year old car. Maybe they had a potential buyer and thought they could get the car off you cheap. Who knows (believe me, it happens).
Matter still remains that they (LILYDALE was it ?) should have been more forthcoming with alternative courses of action.
In my opinion, you should shaft them back, big time........... but that's just my take on things.
He took the words right out of my mouth... :goodjob:
Post by: Wingerdave on March 05, 2015, 09:12:25
(https://dl.dropboxusercontent.com/u/11503274/Lilydale.jpg)
Also Chrysler, Jeep and Dodge.
Post by: JUDY on March 05, 2015, 09:50:11
Good Cary Grant BTW
I still can put in a claim with VCAT and also this may be covered under Fair Trading Victoria and Consumer Affairs. There is also the matter of their $136.00 bill they charged for looking at the car.....which didn't mention that they had put a spark plug in and then left my car with the engine covers off and also left me thinking that the car had the spark plug removed and not another one put in it so that I arranged a tow truck.
IMO they were thinking they're caught me hook, line and sinker.......and come in spinner.
Will be sending a very very long winded complaint to the dealer principal of LILYDALE HYUNDAI.
Post by: Lorian on March 05, 2015, 11:32:27
If it's not NGK do consider replacing it, and don't forget to do the other 3 VERY soon. Do make sure you get the temperature digit right.
Post by: Johnno on March 05, 2015, 15:00:57
Yes it was LILYDALE HYUNDAI.
Good Cary Grant BTW
I still can put in a claim with VCAT and also this may be covered under Fair Trading Victoria and Consumer Affairs. There is also the matter of their $136.00 bill they charged for looking at the car.....which didn't mention that they had put a spark plug in and then left my car with the engine covers off and also left me thinking that the car had the spark plug removed and not another one put in it so that I arranged a tow truck.
IMO they were thinking they're caught me hook, line and sinker.......and come in spinner.
Will be sending a very very long winded complaint to the dealer principal of LILYDALE HYUNDAI.
I would also send the same letter to the CEO of Hyundai and state you want reimbursing of all costs you've incurred
Seems strange that they fitted a spark plug and the engine seems ok, if there was any damage it would sound like a bag nails and running on 3 cylinders. Looks like they are trying to rip you off.
Post by: Dazzler on March 05, 2015, 20:45:35
Will be sending a very very long winded complaint to the dealer principal of LILYDALE HYUNDAI.
Good idea and feel free to send him a link to this thread! :whistler:
Post by: JUDY on March 06, 2015, 07:00:50
If I had any advice for anyone who wanted to buy a Hyundai it would be ......do it they're great cars but don't get your services done with them and don't expect them to treat you any respect if you have any concerns.
Post by: Dazzler on March 06, 2015, 07:04:16
WELL WELL WELL turns out LILYDALE HYUNDAI. Sorry you missed that? LILYDALE HYUNDAI have no idea about mechanical workings of my car???? Either that or they saw an opportunity to profit from my little misfortune? Whether it's the former or the latter it's pretty damning for their reputation. Just picked up my car this afternoon from a PROPER mechanic and MY OH MY it's not broken......see attached crappy spark plugs including the TORCH plug they just shoved in. Also attached an invoice for service.......which just happens to be lower than what I paid LILYDALE HYUNDAI to do ABSOBLOODYLUTELY BUGGAR ALL.Ha ha love it :brilliant:
If I had any advice for anyone who wanted to buy a Hyundai it would be ......do it they're great cars but don't get your services done with them and don't expect them to treat you any respect if you have any concerns.
Post by: Phil №❶ on March 06, 2015, 07:12:47
My advice to Lilydale, total compensation of all expenses incurred, including towing fees, an apology to your customer, a new Service Manager, with correct service staff training.
Looking at the number of views & replies, your reputation has suffered considerably. I wish I lived in Victoria so that I could avoid anything to do with this company.
Shame on Lilydale Hyundai :disapp: :fum:
Post by: Phil №❶ on March 06, 2015, 07:17:28
Post by: JUDY on March 06, 2015, 07:28:11
Post by: Wingerdave on March 06, 2015, 07:54:45
Post by: CraigB on March 06, 2015, 07:56:42
Personally I've only ever used Brisk plugs :link: Brisk Spark Plugs Australia (http://www.brisksparkplugs.com.au/products/index.shtml) in most of my cars for the last decade or more because of their racing heritage but they don't have a version to suit the GD i30's.
Post by: Shambles on March 06, 2015, 08:02:22
:link: Broken Spark Plug - not changed during service - VOIDED WARRANTY? (https://www.i30ownersclub.com/forum/index.php?topic=34060.120)
Post by: Shambles on March 06, 2015, 08:05:44
Post by: Shambles on March 06, 2015, 08:15:14
Topic will remain locked for the time being.
Thanks, everyone, for your comments, pictures and experiences. It's time now to give Lilydale a chance to explain from their perspective.
Post by: Shambles on April 25, 2015, 23:25:17
Quote from: Lilydale on 10/03/2015
Afternoon Steve and thanks for the opportunity to respond.
Vehicle was presented to us on a tow truck with a misfire and knocking.
RACV reports are usually taken pretty lightly these days within the industry because vehicles are becoming harder and harder to roadside diagnose than they used to be and it’s usually best to start your own diagnosis so you don’t miss things on the way.
So starting afresh the Tech went straight into vehicle with GDS (diagnostic tool) to confirm misfire DTC’s and which cylinder. No.4
Tech removed the lead and plug to find the ceramic insulator for the electrode on the combustion chamber side to be missing.
Removed other spark plugs and carried out leak down test on cylinder 4 and felt air escaping from cylinder 3.
Bore scope proved inconclusive.
I, myself called HMCA warranty dept and my AASM for clarification, that as the plugs had not been replaced at the scheduled time of 36 months, that this would now be a retail repair which is, I believe, the main point of contention. Remembering that the warranty is with HMCA and not Lilydale Hyundai. Put purely if the manufacturer is not willing to pay for a repair because it falls outside what is warranty then I’m certainly not going to do the work for free and I’m also not going to risk mine or Lilydale Hyundai’s reputation with one of our manufacturers by circumventing the truth.
The owner asked for a rough quote, which in my experience, customers will hold you to, so time was taken to try and estimate a quote based on experience and not all the facts we would have with the head removed.
We had never seen the vehicle before and exercised our right as a repairer, as per VACC, we charged 1hr of labour even though we had spent 2hrs on it.
If the owner had gone ahead with the repair that cost could have been absorbed in the repair.
I have attached a photo copy of the service records and the invoice presented to the owner with their details blacked out for privacy purposes.
Once again thank-you for the opportunity to give you an insight to the limitations faced by Lilydale Hyundai to have the owners vehicle repaired under warranty when the manufacturers’ policy states that for the manufacturers’ warranty to remain intact the vehicle must be serviced in accordance with the manufacturers’ schedule.
If you require further information on this case please don’t hesitate to contact me direct via return email.
Sincerely
********** (name supplied)
Fixed Operations Manager
Lilydale Hyundai.
Post by: eye30 on April 26, 2015, 00:23:42
I'd taking this up with the servicing garage!
Post by: Just Rick on April 26, 2015, 06:26:02
As he also stated this is the first time in what five years they have ever seen the car(which leads to more questions)I have been going back through this thread to refresh my memory and spotted the photo's posted of the engine in question and the three photo's to my way of thinking looked very similar to photo's taken in a wrecking yard,the first one was especially good as it clearly shows the bonnet has been removed(or photo shopped out)I have a car of a similar vintage and the engine bay is similar looking condition as the day it came off the show room floor.
I would have to say I support Lilydale Hyundai here, as in the current markets,Dealership have now very little margins,especially in the regards to selling brand new cars,nearly ALL dealerships,no matter who they are rely on Manufacturers to absorb and pay repairs costs when it comes to warranty work, though we all feel they are being unfair,arrogant or just not caring,this is reality and as he stated,does he do the work for nothing(not a good economic discission for a business)Can't believe I just supported Hy servicng an warranty dept then.
Sorry to sound critical of the original poster,but all throughout this thread there just seems to be minor(key) facts that have been left out which help clarify this situation,I am extremely happy Judy has the car running again,very disappionted that Lilydale could not give Judy ALL possible options to repairs and went straight to the very worse case scenario.
Lesson learnt by all here I think
Post by: Shambles on April 26, 2015, 07:51:31
As He states,plugs should have been changed at 36 months and as all warranty books state,36 months or 45,000 klms,WHICHEVER comes first ...
That's half the issue here. The book doesn't give a time schedule just a distance (40,000 km), which hadn't been reached:
(http://imgur.com/G66wMvp.jpg)
Post by: Phil №❶ on April 26, 2015, 09:27:50
The customer contact by the dealership needs to be improved.
Can't fault the dealership's economics, as explained.
The customer, allowing for the irritation and unexpected failure of their vehicle, needs to be more sympathetic to a dealer, who has never seen the vehicle before. The customer needed to correctly maintain the vehicle.
Post by: Lorian on April 26, 2015, 10:08:48
Post by: Shambles on April 26, 2015, 10:16:01
Post by: Hornet on April 26, 2015, 10:44:05
That's my point too.I also agree
Post by: Phil №❶ on April 26, 2015, 10:53:38
So @ 36 months they will treat your car as having traveled 45k kms. Based on that logic, plugs should have been replaced.
It's hard to stay in warranty if you don't drive very often. :fum: :fum:
Post by: Lorian on April 26, 2015, 13:26:04
It's assumed by Hy that you will do the distances stated in the service schedule at the appropriate time.
So @ 36 months they will treat your car as having traveled 45k kms. Based on that logic, plugs should have been replaced.
It's hard to stay in warranty if you don't drive very often. :fum: :fum:
Presumably you are assuming they assume that, or have they actually stated that's the reason?
Post by: Phil №❶ on April 26, 2015, 14:06:33
Post by: Johnno on April 28, 2015, 00:16:01
But like they stated if Hy wont authorise the warranty there's nothing Lilydale can do.
Also the problem was on No.4 cyl but found No.3 down on compression at that point they have gone as far as possible without the customer acquiring a large diagnostic bill. ie head removal and most likely quoted the worse case scenario which i think is right thing to do
If what Rick as said it's 36 months and in Lilydales statement there's no mention of distance travelled the Aus service schedule must be different to the UK's if that's the case it looks like a open and shut case sorry to say
Post by: AlanHo on April 28, 2015, 05:42:22
This is my KIA with the 1.6 petrol engine.
(http://img.photobucket.com/albums/v308/AlanHo1937/i30%20Forum/KIA%20Maintenance_zpsleaimdly.jpg) (http://smg.photobucket.com/user/AlanHo1937/media/i30%20Forum/KIA%20Maintenance_zpsleaimdly.jpg.html)
Post by: Shambles on April 28, 2015, 08:06:03
Is the Aus service book the same as Shambles ?
That was Judy's photo of her own service booklet.
:link: Broken Spark Plug - not changed during service - VOIDED WARRANTY? (https://www.i30ownersclub.com/forum/index.php?topic=34060.msg353236#msg353236)
Post by: Johnno on April 28, 2015, 11:04:59
Also reading the statement the only fault found when doing a leak test is on No.3 cylinder and not on any of the others?
question is, was/is there a fault before the spark plug problem, There's no way No.4 can cause No.3 to leak when the spark plug fell apart because No.4 would have to be leaking also.
Post by: Johnno on April 28, 2015, 11:20:46
It's assumed by Hy that you will do the distances stated in the service schedule at the appropriate time.
So @ 36 months they will treat your car as having traveled 45k kms. Based on that logic, plugs should have been replaced.
It's hard to stay in warranty if you don't drive very often. :fum: :fum:
It will make no difference if you do low or high mileage,
The only time it will make a difference is when you have a warranty that covers mileage and years. So if your warranty is say for 3 years and 100k and you did 100k in 2 years then your warranty would of expired when hitting the 100k, if your a low mileage user you have no problems just get it serviced on time intervals
Post by: Phil №❶ on April 28, 2015, 11:25:47
It will make no difference if you do low or high mileage,
The only time it will make a difference is when you have a warranty that covers mileage and years. So if your warranty is say for 3 years and 100k and you did 100k in 2 years then your warranty would of expired when hitting the 100k, if your a low mileage user you have no problems just get it serviced on time intervals
I disagree,
Why would I be interested in servicing at time intervals, when (for some items), such as spark plugs, the car hasn't done even half of the required work.
As an example, Trish's original CW was manufactured in 2010, sold in Sept 2014 with < 27k on the dial. Surely you wouldn't be suggesting that the spark plugs should have been replaced already. :exclaim:
Post by: Lorian on April 28, 2015, 11:38:11
If this was my car I would be:
1) taking the issue up with Hyundai Customer Services.
2) If still refused I would ask to follow their complaints procedure.
3) If still refused I would take legal recourse.
My opinion is that the dealer should be making this argument to Hyundai in a forthright manner.
Post by: Johnno on April 28, 2015, 11:40:18
It will make no difference if you do low or high mileage,
The only time it will make a difference is when you have a warranty that covers mileage and years. So if your warranty is say for 3 years and 100k and you did 100k in 2 years then your warranty would of expired when hitting the 100k, if your a low mileage user you have no problems just get it serviced on time intervals
I disagree,
Why would I be interested in servicing at time intervals, when (for some items), such as spark plugs, the car hasn't done even half of the required work.
Phil your not, its what ever comes first.
Example....... look at Alans Kia booklet spark plug renewal = 24 months or 40k.....He's coming up to his 24 month service but he as only covered 20k, the spark plugs will have to be changed regardless of the mileage covered as it states "which ever comes first" 24months or 40K
same applies to warranty on some manufactures, some give mileage and years, heres a example below read a couple of paragraph down. Lifetime warranty or 100000 miles which ever comes first
:link: 100,000 mile Lifetime Warranty | Terms & conditions - Vauxhall Motors UK (http://www.vauxhall.co.uk/owners_services/warranty_assistance/warranty/lifetime_warranty_terms.html)
Post by: Johnno on April 28, 2015, 11:42:25
If we interpret the words in Judy's book as written, going on the facts I see no reasonable reason the claim could be turned down.
If this was my car I would be:
1) taking the issue up with Hyundai Customer Services.
2) If still refused I would ask to follow their complaints procedure.
3) If still refused I would take legal recourse.
My opinion is that the dealer should be making this argument to Hyundai in a forthright manner.
:whsaid:
Post by: Dazzler on April 28, 2015, 11:47:08
It will make no difference if you do low or high mileage,
The only time it will make a difference is when you have a warranty that covers mileage and years. So if your warranty is say for 3 years and 100k and you did 100k in 2 years then your warranty would of expired when hitting the 100k, if your a low mileage user you have no problems just get it serviced on time intervals
I disagree,
Why would I be interested in servicing at time intervals, when (for some items), such as spark plugs, the car hasn't done even half of the required work.
Phil your not, its what ever comes first.
Example....... look at Alans Kia booklet spark plug renewal = 24 months or 40k.....He's coming up to his 24 month service but he as only covered 20k, the spark plugs will have to be changed regardless of the mileage covered as it states "which ever comes first" 24months or 40K
But Phil begrudges that, as he has to pay for their replacement when they still have plenty of life/use left... :undecided:
Post by: Johnno on April 28, 2015, 11:57:20
Post by: Phil №❶ on April 28, 2015, 12:00:27
Johnno is correct, which is why I say it's hard to stay in warranty, when low distances are traveled.
Post by: Just Rick on April 28, 2015, 15:59:31
also made a few phone calls today and the manuals I was given with our two are the ones issued from 2009 till 2012 for Australian Hyundai's,
Post by: AlanHo on April 28, 2015, 16:04:58
It will make no difference if you do low or high mileage,
The only time it will make a difference is when you have a warranty that covers mileage and years. So if your warranty is say for 3 years and 100k and you did 100k in 2 years then your warranty would of expired when hitting the 100k, if your a low mileage user you have no problems just get it serviced on time intervals
I disagree,
Why would I be interested in servicing at time intervals, when (for some items), such as spark plugs, the car hasn't done even half of the required work.
Phil your not, its what ever comes first.
Example....... look at Alans Kia booklet spark plug renewal = 24 months or 40k.....He's coming up to his 24 month service but he as only covered 20k, the spark plugs will have to be changed regardless of the mileage covered as it states "which ever comes first" 24months or 40K
same applies to warranty on some manufactures, some give mileage and years, heres a example below read a couple of paragraph down. Lifetime warranty or 100000 miles which ever comes first
:link: 100,000 mile Lifetime Warranty | Terms & conditions - Vauxhall Motors UK (http://www.vauxhall.co.uk/owners_services/warranty_assistance/warranty/lifetime_warranty_terms.html)
I can confirm that my spark plugs were changed at the second service - 24 months and 15796 miles.
Post by: eye30 on April 28, 2015, 17:05:03
Once warranty has expired then change as you feel comfortable withIt will make no difference if you do low or high mileage,
The only time it will make a difference is when you have a warranty that covers mileage and years. So if your warranty is say for 3 years and 100k and you did 100k in 2 years then your warranty would of expired when hitting the 100k, if your a low mileage user you have no problems just get it serviced on time intervals
I disagree,
Why would I be interested in servicing at time intervals, when (for some items), such as spark plugs, the car hasn't done even half of the required work.
Phil your not, its what ever comes first.
Example....... look at Alans Kia booklet spark plug renewal = 24 months or 40k.....He's coming up to his 24 month service but he as only covered 20k, the spark plugs will have to be changed regardless of the mileage covered as it states "which ever comes first" 24months or 40K
But Phil begrudges that, as he has to pay for their replacement when they still have plenty of life/use left... :undecided:
Post by: eye30 on April 28, 2015, 17:06:39
Only got 10,500 miles in clock but will have schedule service per hy otherwise warranty will be void
Post by: rustynutz on April 29, 2015, 02:40:23
I have gotten out both service books from Bruce and Cyril(as I kept his)haven't got time tonight but both have in the service passport to change the spark plugs 45k or 36 mths which ever comes first.
also made a few phone calls today and the manuals I was given with our two are the ones issued from 2009 till 2012 for Australian Hyundai's,
Just confirming what Rick said....
(http://i4.photobucket.com/albums/y150/rustynutz69/Service%20Schedule_zps3a3urbq4.jpg~original)
Post by: Wingerdave on May 05, 2015, 19:32:09
It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.
If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.
Just my take on it.
Post by: CraigB on May 05, 2015, 19:57:09
Somebody is telling fibs..... But, Judy's maintenance book does clearly state 40,000 km, without a time frame.But there is a time frame if you look at the schedule she posted, 45000km's or 36 months/3 years...which ever occurs first, her car may have only done 38000km's but had also reached 4 and a half years being last serviced by a third party service centre who failed to replace the plugs so imo the third party service centre are the ones who are liable in this, nothing to do with Hyundai as far as I can see.
It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.
If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.
Just my take on it.
Post by: Asterix on May 05, 2015, 20:10:00
Somebody is telling fibs..... But, Judy's maintenance book does clearly state 40,000 km, without a time frame.
It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.
If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.
Just my take on it.
I think if you look closely somewhere in the book you'll propably find something like "due to changes without notice"
Post by: Shambles on May 05, 2015, 20:14:23
Quote from: CraigB
But there is a time frame if you look at the schedule she posted, 45000km's or 36 months/3 years...which ever occurs first
I can't see where it says 36 months.
Post by: Wingerdave on May 05, 2015, 20:50:59
Somebody is telling fibs..... But, Judy's maintenance book does clearly state 40,000 km, without a time frame.
It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.
If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.
Just my take on it.
I think if you look closely somewhere in the book you'll propably find something like "due to changes without notice"
And how would the average Joe (or in this case, Judy) recieve notice of these "changes" without notice? Quite a Catch 22 isn't it.....
Post by: CraigB on May 06, 2015, 10:26:05
Sorry! I got the lines mixed up on the schedule and was reading the air filter replacement interval :head_butt:Quote from: CraigBBut there is a time frame if you look at the schedule she posted, 45000km's or 36 months/3 years...which ever occurs first
I can't see where it says 36 months.
After checking my own maintenance schedule my book say's 60,000kms or 48 months.
Post by: Asterix on May 06, 2015, 19:07:07
Somebody is telling fibs..... But, Judy's maintenance book does clearly state 40,000 km, without a time frame.
It is not up to the consumer to interprate what Hyundai mean, or to contact them asking if maybe they've changed the conditions recently.
If it says 40,000km and the car has done less, then Hyundai should cover it, not refer to conditions that aren't mentioned in the only written information readily available for the consumer.
Just my take on it.
I think if you look closely somewhere in the book you'll propably find something like "due to changes without notice"
And how would the average Joe (or in this case, Judy) recieve notice of these "changes" without notice? Quite a Catch 22 isn't it.....
She wont, unless she takes her car to be serviced at a Hy dealer or an indy that makes sure to use updated service schedule and not just look in the service book. It's not just Hy doing that....
Post by: JUDY on May 14, 2015, 07:41:45
When my car was fixed the mechanic (reputable) did a compression test and no problem with no3 or any others. Just a broken spark plug. Didn't take my preferred mechanic a long time to figure that out....well not as long as it did for Lilydale Hyundai to produce their report. it's a mystery to me why my car hasn't completely curled up it's toes given that it hasn't had anything other than a service with new plugs and a compression test done???
Post by: Dazzler on May 14, 2015, 11:00:47
Hi All.
When my car was fixed the mechanic (reputable) did a compression test and no problem with no3 or any others. Just a broken spark plug. Didn't take my preferred mechanic a long time to figure that out....well not as long as it did for Lilydale Hyundai to produce their report. it's a mystery to me why my car hasn't completely curled up it's toes given that it hasn't had anything other than a service with new plugs and a compression test done???
Great news Judy! So the fix only cost you a service with new plugs + the towing and exploration costs at Lilydale? :undecided:
Post by: JUDY on May 14, 2015, 11:49:57
If wrong on any of the above I stand corrected?
Post by: JUDY on May 14, 2015, 11:53:15
Post by: Johnno on May 14, 2015, 12:08:36
Post by: Asterix on May 14, 2015, 13:13:04
Post by: Wingerdave on May 14, 2015, 19:30:00
Post by: tohis on May 14, 2015, 19:53:20
Inspecting the cylinders by an endoscope revealed lots of damage inside one of cylinders. With modern engines that means the whole block is ruined, because you can't bore the cylinders and rebuild with oversize pistons like in the good old days. He then found a replacement engine for it from a scrap yard.
Post by: crayman on May 14, 2015, 21:45:15
Nothing more, so an inconclusive test.
The whole idea of leak down testing is to isolate a problem whether it be head gasket, leaking inlet or exhaust valves or blow-by.
To me their test was a waste of time as it proved nothing.
If your car had done the head basket, you would certainly know by now.
Leaky valves, can't comment as the test didn't give results, same for rings etc.
As for the whole sorry sage, I'd try to move on and forget it.
Car is out of warranty now and you seem to have found a reliable workshop for future servicing, so happy motoring.
(on NGK plugs)
Post by: Dazzler on May 14, 2015, 22:06:47
Post by: How I Roll on March 12, 2016, 10:54:42
Post by: Dazzler on March 12, 2016, 21:24:55
Post by: ibrokeit on March 13, 2016, 12:10:24
I've seen this on 2 veloster turbos, poor fuel quality causing detonation and premature fatigue of the earth on theend of the plug. 1 was luckey the other one punched a hole in the exhaust valve, surprisinglytheturbo was okay.
Sounds like your in the industry. Independent service center/garage?
Post by: How I Roll on March 13, 2016, 12:11:44
Post by: eye30 on March 13, 2016, 12:15:48
Probationary Hyundai master tech.
Do you know or aware of Tim?
Post by: How I Roll on March 13, 2016, 12:18:07
Post by: Shambles on March 13, 2016, 12:21:55
Quote from: How I Roll
No, sorry. If a name or acronym?It's an acronym.
The International Mastertech :whistler:
Post by: eye30 on March 13, 2016, 12:22:36
No, sorry. If a name or acronym?
AKA cruiserfied on here
Here is write up on him:
:link: My writeup on GoAuto news (https://www.i30ownersclub.com/forum/index.php?topic=37635.msg382247#msg382247)
Post by: How I Roll on March 13, 2016, 12:23:47
Post by: ibrokeit on March 13, 2016, 12:25:26
Probationary Hyundai master tech.
Nice.
Post by: How I Roll on March 13, 2016, 12:26:29
Post by: cruiserfied on March 13, 2016, 12:46:45
Ahh, i have seen alot of his posts. I pop in here occasionally.
And now you've seen one more :crazy1: :crazy2: :lol:
Post by: How I Roll on March 13, 2016, 12:48:07
