i30 Owners Club

GOT PROBLEMS OR ISSUES? => GENERAL => Topic started by: sparki30 on November 02, 2009, 12:31:54

Title: Broken key
Post by: sparki30 on November 02, 2009, 12:31:54

My wife opened the key on the remote this morning and the part that goes in the lock flew off ! Looks like the metal chrome swivel has broken, hope it's covered by warrenty, about to phone dealer now. Only managed to get one remote so having to use spare key but use the remote to open/lock the car.

Title: Re: Broken key
Post by: Lorian on November 02, 2009, 13:02:11

In my opinion defintely a warranty fault.

The keys falling apart were the subject of a TSB, and that was warranty repair.

Title: Re: Broken key
Post by: bumpkin on November 02, 2009, 13:50:53

Quote from: sparki30 on November 02, 2009, 12:31:54

sorry put on twice unable to delete so would some kind moderator do it for me.

Consider it done :D

Title: Re: Broken key
Post by: sparki30 on November 02, 2009, 14:33:58

The plastic case is ok, just the key stem has broken off the swivel.

(http://i556.photobucket.com/albums/ss2/sparki30/i30002.jpg)

Title: Re: Broken key
Post by: Shambles on November 02, 2009, 15:46:03

Women eh :rolleyes:

Title: Re: Broken key
Post by: hipposniper on November 02, 2009, 16:29:51

Quote from: Shambles on November 02, 2009, 15:46:03

Women eh :rolleyes:

Cant leave nothing alone without breaking it, my experience anyway

Title: Re: Broken key
Post by: sparki30 on November 03, 2009, 15:03:24

Took it to the dealer today, complete new remote needed, their not sure Hyundai will honour it under warranty  :mad: But will wait and see.

Title: Re: Broken key
Post by: Lorian on November 03, 2009, 16:30:28

There is plenty of consumer legislation to fall back on if they give you a hard time.

Title: Re: Broken key
Post by: snowcherry on November 05, 2009, 12:09:53

Quote from: Shambles on November 02, 2009, 15:46:03

Women eh :rolleyes:

at least she kept the broken part.
having been in the same situation, and telling ....er... the male owner of the car at the time, male person decided to throw the broken part away into the yard in the night; who then had to find it next day to get it matched for a new cut....
men eh  :rolleyes:

Title: Re: Broken key
Post by: sparki30 on November 05, 2009, 14:52:51

Dealer rang today, new fob has arrived. The 'key' part is attached to the new fob so no cutting a new one. Having fitted/programed tomorrow.

Title: Re: Broken key
Post by: Shambles on November 05, 2009, 17:21:36

Have they said that it would be a warranty repair?

Title: Re: Broken key
Post by: sparki30 on November 05, 2009, 21:30:48

I'm not sure how the Hyundai warranty system works. Today I said to the guy on the phone 'will I have to pay anthing' and he said 'I hope not' ?? they will send my old one to Hyundai, once I have my new one how will they make me pay for it !

Will see tomorrow.

Title: Re: Broken key
Post by: Shambles on November 05, 2009, 21:40:38

Good luck mate. I can see Hy arguing about this "claim" to be honest

Title: Re: Broken key
Post by: Lorian on November 06, 2009, 07:49:44

I'd guess the old parts will go in the bin, and that's the last you'll hear of it.

Title: Re: Broken key
Post by: sparki30 on November 10, 2009, 18:54:54

Well it all got replaced and programed by the dealer, and the cost....... Nothing !
 
Result.

I will let you know if I get a letter fom Hyundai rejecting the warranty claim.

Title: Re: Broken key
Post by: 2i30s on June 29, 2010, 03:42:18

obviously no letter of rejection.  :mrgreen: