[Shambles]

.. if they are apologetic and helpful rather than indifferent and off hand, it can greatly soften the customer disappointment.

That's quite possibly the best consolation I've ever seen written in our forum

[Phil №❶]

Dazz IS a salesman. Not sure if I'd like to visit his store. I'd probably leave with twice what I went in for. 

[Dazzler]

Dazz IS a salesman. Not sure if I'd like to visit his store. I'd probably leave with twice what I went in for. 

I do have customers who are scared of me  (they think I will sell them something they don't need or want!)

But I am no where near as aggressive with my sales as I was a few years ago ...

[Phil №❶]

 

[paul]

Although I love the car itself, the service leaves a lot to be desired.
It took almost 3 months to get the bars.
And, they had had the replacement  bars for a week before I went to get them fitted,
the fact they were mat black should have been picked up on.
I felt like saying, I will take them spray them and fit them myself, it will be quicker !
now I have to wait for another phone call and go all the way back to the dealer.
they also wanted me to leave the car 1/2 a day for a 10 min job,
it is a 10 min job too.

[paul]

   Wooppee, new bars fitted yesterday, did ask if they had changed the materials used in manufacture
but they didn't know.
But they did say they had loads of them to do, on i40's also.

[rustynutz]

 

Now I guess we wait.....

[TimH]

I bought a new i30 diesel tourer on Friday. Just found his forum  so went outside to have a look at my roof rails. Yup, they are lifting just above the door pillar.

The question is, if the plasic rails are just cosmetic covers over the roof rack mounts in the roof is this a serious problem? Its railing in Sydney at the moment and I dont want roof leaks.

[Dazzler]

The question is, if the plasic rails are just cosmetic covers over the roof rack mounts in the roof is this a serious problem? Its railing in Sydney at the moment and I dont want roof leaks.

  Don't worry it is only cosmetic (not structural) Don't believe anyone has had a leak caused by this issue..

[tohis]

I'm afraid my roof rails episode is not over. Today I washed and waxed my car and found out that one of those bolt cover plates was quite loosely in its place. I could lift it out just by pushing it down on one end. There is four "claws" under it which holds it in, and two of them were broken, probably when they replaced those rails. Now it's only a matter of time when it falls off, and then the joy starts all again. Even if I volunteer to pay for a new cover plate, it must be painted to the same wrong color which they did earlier! 

[Dazzler]

That is a nuisance! I'd insist they fix it properly at their cost OR maybe easier to just silicone it in place. 

[tohis]

I just took the cover plate off again to inscept it, and now there's only one claw left. Definitely it will not hold in place anymore. It looks like they have tried to fix one claw by melting the plastic, but without long lasting success, so there shouldn't be two words about who will pay. Not a big job to order new plate and paint it, if they have any desire to keep customers happy...

[paul]

Guess what, ?
just had my SECOND  set of roof rails fitted,  the replacements went exactly the same way as the first set !

[Phil №❶]

 

They need to get on top of this problem. 

[Dazzler]

They need to get on top of this problem. 

But that might dent the roof! 

Hope Trish's don't warp! 

[tohis]

My replacements are also warped now, albeit only a little. 

It's clearly a design fault. An extra bolt at the place where it tends to lift up would fix the problem, but it can't be added afterwards because there's no threaded hole for it in the roof.

[paul]

My replacements are also warped now, albeit only a little. 

It's clearly a design fault. An extra bolt at the place where it tends to lift up would fix the problem, but it can't be added afterwards because there's no threaded hole for it in the roof.

As you say it IS a design fault, keep making them replace the rails until they re-design them,
also, as you say, another fixing may cure it , but they aint drilling a hole in my roof 

[PiL]

Still an ongoing issue I think. I had a look at mine after seeing this thread. There is a slight gap in mine. ..

[paul]

My third set are beginning to go the same way, surely if enough people complain they will make a permanent fix ?