i30 Owners Club
GOT PROBLEMS OR ISSUES? => GENERAL => Topic started by: jat on March 31, 2014, 08:28:29
-
Hi Guys,
This is my first post on this forum, I have two i30 elite models (One is GD Nov 2012, other is GD14 Sep 2013) one for myself and other for my wife. My problem (described below) is with steering on the GD which is manufactured in NOV 2012. The GD14 is fine and its steering is comfortable. My wife also notice this when we drive each other's cars.
PROBLEM: I had a issues with my steering that included a very dead feel specially on high speed at the freeway and a reluctance to actually turn, bordering on the dangerous and obviously a fault with the electric steering. On freeway when adjusting to the lane if I want to move the steering wheel just a little it feels like it is stuck, and after correcting the direction in the lane it does not straight itself, so the whole journey I have to correct it, for example first little to right, then left and then again right and left which is very annoying.
Took the car to the dealership they checked it and told me it had no fault.
Reading this forum An ECU reset fixed the problem but it comes back after a day or so, I have done ECU reset two times and it was fixed and came back again.
Again complained to the dealer and car is booked for inspection on 8th of April, Any advice how should I take this matter with the dealer.
Any thoughts?
-
Hi jat and welcome.
If they try to fob you off this time. Stand you ground. Refer them to this forum by all means. Threaten to escalate the matter to Hyundai Australia and Korea even.. :twisted:
-
Hope everything gets resolved and you get it fixed and :wttc:
Hi Guys,
This is my first post on this forum, I have two i30 elite models (One is GD Nov 2012, other is GD14 Sep 2013) one for myself and other for my wife. My problem (described below) is with steering on the GD which is manufactured in NOV 2012. The GD14 is fine and its steering is comfortable. My wife also notice this when we drive each other's cars.
PROBLEM: I had a issues with my steering that included a very dead feel specially on high speed at the freeway and a reluctance to actually turn, bordering on the dangerous and obviously a fault with the electric steering. On freeway when adjusting to the lane if I want to move the steering wheel just a little it feels like it is stuck, and after correcting the direction in the lane it does not straight itself, so the whole journey I have to correct it, for example first little to right, then left and then again right and left which is very annoying.
Took the car to the dealership they checked it and told me it had no fault.
Reading this forum An ECU reset fixed the problem but it comes back after a day or so, I have done ECU reset two times and it was fixed and came back again.
Again complained to the dealer and car is booked for inspection on 8th of April, Any advice how should I take this matter with the dealer.
Any thoughts?
-
Dazz, isn't this the problem Dave had/has?
-
Thanks Guys, definitely I will mention this forum to the dealer.
-
Dazz, isn't this the problem Dave had/has?
Yes, but an ECU reset seemed to have fixed it up to now (seems to be reoccurring for jat!)
-
I have also noticed that when I turn the steering wheel, it return back but does not returns to the centre, this may explain that why on freeway I have to manually correct from one way to other continuously.
-
I have also noticed that when I turn the steering wheel, it return back but does not returns to the centre, this may explain that why on freeway I have to manually correct from one way to other continuously.
One of our moderators Doggie 1 is currently moving house. (hence not his usual active self)
He has a GD Active and had a similar issue. we suggested an ecu reset by disconnecting the battery for a about 30 minutes and as far as I know that has fixed it. I had a drive last November and it felt fine.
Yours appears to be recurring. He didn't find the dealer very helpful! :disapp:
-
Hope mine doesn't get that problem....... sounds aggravating?
-
This is exactly the same issue mine had and I agree - it has to be an electric steering issue.
Mine has been good for a long time but is threatening to return now.
The dealership were their usual unhelpful selves - i.e. leave the car for a day followed by, "We weren't able to replicate the fault."
I wish you luck.
-
Today evening car came back from the dealer, very disappointed, was told that their senior technician as well as other technician checked and test driven the car and there is no problem with the steering.
In the morning when I went to drop the car, the guy who was supposed to go with me for test drive (This guy checked it last time and asked me to go with him next time) was not in workshop so told about the fault to a new guy. (it could be as little as lubrication required to the mechanical part of the wheel: Just a wild guess).
In the evening I was waiting the call from dealer regarding the status (Was busy with my work at office so lost track of time came to my mind that my car is with dealer at 5:30 PM) but no body called me, called the dealer I was told that I can pick the car (Should have called me as their official closing time is 5:00 PM)
Went to dealer and told by service manager that I can book again so someone can go with me to test drive so booked again for 16th of April (Fingers crossed).
Not very happy with Hyundai, totally confused as they are not ready to accept, It is definitely a fault as my other i30 (not to mention that both are year 2013 and one is i30 GD Elite and other is i30 Elite GD14)does not steer like this one. I do not want to drive like this, If I sell this car mentioning this fault I will not get decent price.
Does any body know if any lubrication can be done to the mechanical part of the steering wheel?
-
No, it's not a lubrication problem, so don't try that solution.
The steering mechanism is just a shaft on a bearing and there is very little chance that anything inside there is causing a problem. The steering mechanism is electrically assisted and has sensors that detect the torque of the driver turning the wheel, the rate of turn and the angle of the wheel. The feedback that you feel is a result of the sensors. This is why the 3 modes of steering are offered in the GD model. Setting a different mode changes the rate that the electric assist moves the steering and the feedback effort to the driver. With this type of fault, a battery disconnect has been known to eliminate the problem by effectively resetting all the sensors. However, if you've already done that and the problem is still there, then there must be a fault deep inside somewhere. It is a very complex system.
You need to successfully demonstrate the problem to the service manager and get them to acknowledge the fault, then they must investigate and resolve the problem.
-
Thanks Phil for your response, As you said I have to demonstrate to them, I think this will be very difficult task, as this is a feedback feeling from steering wheel and normally mechanics are tough guys and if they have to apply little force I think they do not feel it.
While I am searching the net I found the following link
i30 Steering "vagueness" (https://www.i30ownersclub.com/forum/index.php?topic=26130.0)
This is exact problem I had, Steering wheel feels like dead while in the centre, which requires little extra force to turn it slightly for example to align with the lane/
here are the comments from others users regarding this fault
"I feel when driving straight ahead there's a sort of dead point/a little slack in the center position" --- Asterix
"As stated previously, I had definite issues with my steering that included a very dead feel just off centre and a reluctance to actually turn, bordering on the dangerous and obviously a fault with the electric steering". --- Doggie 1
-
Suggest you test drive one of their demo cars over a defined route, then your car to see if there's any difference. If so, then your car needs correcting. Have the service manager go with you.
-
Suggest you test drive one of their demo cars over a defined route, then your car to see if there's any difference. If so, then your car needs correcting. Have the service manager go with you.
But he has already done that with his other car! :undecided:
-
The service manager needs to see & feel the difference between the vehicles, or they will simply say, can't detect a fault. If the wheel doesn't centre properly, then the car must veer left or right. With the service guy driving & owner as passenger, pretty hard to ignore the fact that something is amiss.
-
Fairy nuff.. :goodjob:
-
Thanks guys for your responses
The service manager needs to see & feel the difference between the vehicles, or they will simply say, can't detect a fault. If the wheel doesn't centre properly, then the car must veer left or right. With the service guy driving & owner as passenger, pretty hard to ignore the fact that something is amiss.
I am ready to do that, as mentioned before car does not pull to any side, it is the dead steering feel when steering wheel is in the centre, the car does not veer left or right itself, it is when you have to align to the lane, then apply little force to wheel (feels like steering wheel is stuck) it does not move smoothly, applying little more force it moves like one seconds arm on the clock then becomes smooth.
I assume lots of people may not feel it because if you are using both hands on the steering wheel this feedback is hard to feel, I came from manually driving and have a habit of one hand on the steering wheel and one hand on the gear shaft.
-
My problem is exactly the same as described in the following thread
i30 Steering "vagueness" (https://www.i30ownersclub.com/forum/index.php?topic=26130.msg285310)
Is it possible to move this discussion to the above thread so that people do not have the impression that my vehicle pulls to the left as the heading of this thread.
-
Hi Guys,
On freeway when adjusting to the lane if I want to move the steering wheel just a little it feels like it is stuck, and after correcting the direction in the lane it does not straight itself, so the whole journey I have to correct it, for example first little to right, then left and then again right and left which is very annoying.
I took the information about not returning to centre, from your initial post. :Dunno:
-
Yes that's accurate, it does not centre itself so most of the times it need to be corrected and this correction is near the centre and if you have your both hands on the steering wheel you would not feel/notice it.
I have owned 8 brand new cars (Suzuki, Holden, Mitsubishi, Toyota, Honda, Hyundai) through out my life and it seems to be a fault in i30 GD (I assume most people thinks that it is my feeling only).
Hyundai may have fixed this in the i30GD 14 that's why I am not experienced it on the my other car, Lots of people may be assuming that this is how i30 GD steering wheel works as they may not have the opportunity to drive two different models i30GD and i30 GD 14 on weekly or daily basis.
-
how much play in the steering wheel are we talking about?
-
here are the comments from others users regarding this fault
"I feel when driving straight ahead there's a sort of dead point/a little slack in the center position" --- Asterix
Hi Jat
Please note that my car is the earlier FD model.
I've never had problems with the wheel not returning to centre. The slack in centre position I've gotten used to, but it still annoys me now and then.
-
At last dealer admitted the problem, and told me they will talk to Hyundai Australia and order new steering column: Fingers crossed!
-
At last dealer admitted the problem, and told me they will talk to Hyundai Australia and order new steering column: Fingers crossed!
Let me know how you go with that because if it's a known fault, I'd like mine replaced. :)
It is definitely an issue.
-
Out of curiosity, for all those with GD's that have this steering issue, what mode do you normally leave the steering wheel in? I never take mine out of sport mode, because I like the heavier feel.
So far I've not noticed any steering vagueness, or if it is there, it hasn't been sufficient enough to be annoying.
-
Out of curiosity, for all those with GD's that have this steering issue, what mode do you normally leave the steering wheel in? I never take mine out of sport mode, because I like the heavier feel.
So far I've not noticed any steering vagueness, or if it is there, it hasn't been sufficient enough to be annoying.
I leave mine on Comfort, but it does it on all settings.
Mine is coming back yet again.
I might have to do without my car for another day. :rolleyes:
-
I'm glad I don't have the issue.
I use Sport on the motorways and Comfort at all other times.
-
I'm glad I don't have the issue.
I use Sport on the motorways and Comfort at all other times.
I'm wondering if it's just on the early builds? :undecided:
-
I'm surprised jat reported that his needs a new steering column. If anything I'd have thought it was more software- or sensor- related.
I wonder if the steering control passes through the BCM, as a member over at the HOCGB reported having a BCM replaced recently (and could explain why a battery disconnect temporarily cures it).
-
I'm surprised jat reported that his needs a new steering column. If anything I'd have thought it was more software- or sensor- related.
Me too.
I might try my (new) local Hyundai dealership as I didn't get much joy in Perth.
It is definitely an electric steering issue.
-
From memory, the actual steering unit is quite complex and not generally serviceable, so maybe they just ditch it and replace, to eliminate the problem.
-
Without looking any closer, I think Phil's right. Electric or not, it's probably the easiest 'frontline' remedy with the problem column sent back to Hy for proper examination. :victory:
-
First time post here. I have read this thread with interest as the problem described is exactly what I have! I have an 130 SR which hubby bought as a surprise for me earlier this year. From the very first time I drove it I felt the steering wasn't quite right. At the 1000 km check I mentioned it but felt that as I was a woman I was being fobbed off when the Technician insisted it was just the camber of the road. I spoke to hubby (professional driver of 30+ years and is well up on his mechanics) who thought maybe it was camper as well. Anyway, hubby has now been driving the car solidly for the last week and is extremely concerned as the issue has got worse and could be a dangerous issue. My car is booked in on Thursday with the Service Center at the dealership we bought from. I have bookmarked this site on my tablet to show them, will be insisting the technician comes for a drive with me and then drives it himself. Following that and if necessary I will insist on taking another off the lot out to compare with. Hubby is out of town on that day but will call him if I have problems with the service center. Having worked for another area of the Hyundai empire (Construction Equipment) I know the Koreans are proud to stand by their warranty. I am really surprised that this issue is not being recognised by the dealerships and there is not a lot on the internet about it. Thank goodness I found this club! Will keep you all posted.
-
Generally, 30 minutes of battery disconnect to force an ECU is worth a try. As you already have matters under way, perhaps let the dealer have a go first.
-
:wttc:
The battery disconnect worked for me, but only temporarily, so the issue needs to be fixed properly.
I have the same problem with my i30 but need to find the time to be without it so they can fix it.
I have already been fobbed off once, after having been without my car for a day.
The electric steering fault is well known to Hyundai and not only on the i30. Other Hyundai variants also have similar problems.
Let us know how you go.
-
Good luck Fonja and :welcum: to the club
-
Good luck Fonja and :welcum: to the club
:whsaid:
-
The battery disconnect worked for me, but only temporarily, so the issue needs to be fixed properly.
This is a really, really good point to remember.
When dealing with ECU resets or any other software based remedy, it's necessary to understand that software doesn't degrade. Those ones and zeroes never fade or swap places.
Some physical fault has acted as a stimulus to the software to cause it to lose its way. If it isn't obvious, then it may be intermittent, leaving the software error as the only clue to something being wrong.
If you've had to reset your ECU several times, look for a problem elsewhere. :goodjob:
-
:goodjob:
-
Hi Guys,
Good news: Hyundai replaced the steering column and the problem is solved but it took many calls to the Hyundai customer support and visits to dealership and few months!!!!!!!!!!!!!!!
-
Hi Guys,
Good news: Hyundai replaced the steering column and the problem is solved but it took many calls to the Hyundai customer support and visits to dealership and few months!!!!!!!!!!!!!!!
:goodjob: + :fum:
-
Well 3 months later and back to the dealership today as the problem has returned. The dealership were great when I took it up there. They came for a drive with so I could demonstrate when and where the problem was occurring then the mechanic took over. He treated me well to I might add, not as some silly woman who knows nothing. While driving he he too experienced the same problem - yay! As I said, am bock to them today as the problem has not just returned but with a vengeance :disapp:. Will keep you posted.
-
Hopefully you will get a good result. It is good that the mechanic experienced the same thing, that gives them something to go with.
-
Jat - I would love to know who the Dealership is as I am having real issues with mine now and they don't believe its been reported by anyone! It's a pity more of us didn't know about the steering problems before buying the car but whats even worse is that today my dealership won't acknowledge there is a problem. Two visits now. First visit the mechanic went for a test drive and agreed there was an issue. Back to the workshop and he could not find anywhere that Hyundai has an answer for it let along acknowledges it. I had him talk to hubby on the phone so we knew I wasn't being. fleece He did replace the fleci coupling (whatever that is!). Was fine for a while but back today as it returned and is worse than before. Hubby not available unfortunately. I wasn't aware the mechanic I had last time has left and had asked he work on it and was told fine. Picked the car up and I was told that I "need to get used to the steering because its different to other cars"! Really? How long does it take to get used to it - I've had it 9 months now and strangely enough my hubby noticed before I even said anything about and he drives all sorts of vehicle. The mechanic who worked on it and the service manager both refused to come and talk to me! We both feel that the steering is more than just a bit of an issue as it occurs at any speed and on motorways feels like I could lose control of the vehicle.
-
@Fonja,
I would try another dealer with a good reputation in your area, even if it involves a bit of travel. You could phone the service department and speak to the manager and gauge his reaction to your plight, then make an arrangement if you feel satisfied with his response. I would also be contacting Hy Head Office and if no joy there, then a complaint to the ACCC would be in order. That usually gets a response.
The dealer you're using now is either incompetent, inefficient, or just unwilling and stupid IMO. You seem to be getting the runaround and they hope you will simply go away.
-
:whsaid:
I would strongly recommend calling head office and complaining about that service manager :disapp:
-
After discussions with my Husband I will be sending a letter to the Dealer Principal regarding the entire issue and will also be getting an independent body to check the problem out. We will take if further after that and will even go to media if needs be. Am so over this problem and yesterdays treatment is unacceptable given the problem was acknowledge 3 months ago!
-
Really sorry you have to resort to these lengths, but if that's what's necessary, then so be it. If any brown stuff hits the fan, they can't say you were unreasonable. :(
-
You really should try another dealer.
-
You really should try another dealer.
You're right of course cruiserfied.
But in all honesty, she shouldn't have to. This sort of behaviour is all to common (in the auto trade in general).
-
You really should try another dealer.
You're right of course cruiserfied.
But in all honesty, she shouldn't have to. This sort of behaviour is all to common (in the auto trade in general).
Correct you are.
-
First of all, sorry for the late response. My car got fixed from Chadstone Hyundai in Victoria, The Guys in service department are very helpful (Specially NICK) but it took lot to convince them that steering had this problem. (I assume official line of response from Hyundai head office is to refuse in case the customer is not very fussy, I am 99% sure Hyundai knows about this problem) Last week I was there to get my seconds car's 15000 KM service done and Manager told me that they replaced another steering column for one of the customer after mine was done.
-
Thanks for the update Jat... :goodjob:
-
In a similar position to Fonja.
Wife drives her i-30 and doesn't seem to notice that the car just won't sit "naturally" on the road.
It's very annoying for any passenger who will feel the constant steering corrections, even on smooth freeway conditions being rocked left/right in the seat.
Then I drive my old 1990 GTR Skyline which has absolutely no steering vices, it's just point and shoot.
A 2012 vehicle with such appalling vagueness straight from the showroom, have to wonder what the hell is going on with Hyundai's design department.