i30 Owners Club

GOT PROBLEMS OR ISSUES? => DIESEL => Topic started by: Mel on November 01, 2011, 10:15:20

Title: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 01, 2011, 10:15:20
 I have a 2010 auto wagon and have just been told that it needs a new transmission. I had been complaining about a delay in reverse engaging for 2 services and the high revving and the gears "sticking" when trying to overtake on hills.
In June I had the "malfunction warning" light appear on the dash as I was travelling between Bathurst and Orange. I called into Hyundai in Orange and it took them over an hour to tell me that their computer wasn't working so I travelled towards Parkes and just out of Parkes the light went off. As it was the Friday before the long weekend, Parkes Hyundai couldn't see my car until Tuesday so I drove the car (watching the oil and temp gauge as instructed by dealership) with no dramas. When it was hooked up to computer no fault was found.
 Last week I was travelling between Bathurst and Blayney and the malfunction light came on again!!!!! :Shocked: I knew that the nearest dealer was in Young where I was heading that afternoon so again I drove on watching the gauges once again. Got it into the dealer next morning and put on computer and found fault:
P0700 – Transmission Control System Malfunction
P0741 – Torque Converter Clutch Circuit Performance or Stuck Off
The dealership in Young said they had had this problem twice before and both times required a new transmission but as i wasn't local they suggested to take it to my local dealership. I rang my local dealer (Heartland Hyundai Blacktown) to tell them what had had happened and they booked it in for today to put it on their computer and see what it says (my word not good enough) and it found fault with the transmission. They have told me it will require another transmission and they would organise an exchange one. I asked cant I get a new one and they replied it would mean you would be without a car for over a month to get a new one. By getting an exchange one they should be able to do it in a day. No mention was made about a loan car. They couldn't tell me what was actually wrong with my car or why it had happened or how long it would take to get an exchange transmission. They did tell me that the oil was burnt which confirmed that there was an issue with the transmission. I asked was it safe to drive my car until they could get a replacement and was told it should be fine but if I find any further problems bring it back.
Has anyone else had a problem with the auto diesel gearbox? Is the car still safe to drive?? I am a sales rep on the road all day Monday to Friday and about 1000km a week and am now scared that something is going to go wrong at the worst possible time.

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 01, 2011, 10:25:17
Ah.. Now I can see why you are frustrated.. I don't believe it is a common problem. Try and shame them into a loan car (even if you have to mention this site) It is a worry having to drive it like that until it is fixed. Will be interested in other member replys.

Good luck with the fix  :goodjob:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 01, 2011, 10:27:05
OK, first point, do not accept an exchange transmission.
When you bought the car you paid for a 5 year unlimited km warranty.
Therefore they are obliged by law to rectify their faults.
Providing the car has been serviced according to the Hyundai schedule then any parts required need to be genuine Hyundai and NEW.
There is no way I would accept second hand/reconditioned parts whilst under new car warranty.
This is just my opinion but it will be interesting to see what others say, but at this point I would not accept that solution.
Also, I am surprised/amazed that they let you drive away knowing that the transmission is U/S. If you get stranded somewhere, will they pay for recovery????
Dave
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 01, 2011, 10:52:27
Hyundai are not obliged to provide a loan car, so it would probably depend on your relationship with your dealer. But, if you can swing a loaner, watch how fast they can put their hands on a new trans. I don't believe they don't have a new trans in their stocks in Oz. I think they are feeding you BS.  :undecided:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 01, 2011, 11:02:13
When I rang Hyundai customer care after leaving the dealer they said that their warranty covers repair or replace and that an exchange would be appropriate. They said as I had so many kms on the car in a short period of time that they wouldn't give me a new one due to kms. I thought unlimited kms was just that perhaps there is super fine print that I couldn't find. They also said it was up to the dealer if they wanted to provide a loan car or not but its not supplied under warranty (even though for me no car = no work) and if I broke down then they are only obliged to take me to the nearest Hyundai dealer and it doesn't cover getting me or my car home. I do have top cover from NRMA which if I am more than 100kms for home they will get me and my car home. They also said that I would have to wait for a new transmission to come in from overseas (can they not take one from a new car and put it in mine??)

A work colleague with a lot more mechanical knowledge than me (not hard) said I may be better off with a reworked one as at least they will have fixed whatever the problems are with it and as I have been googling this afternoon found a bit of an issue with auto transmissions in diesel motors not coping with the higher torque and that causing problems.
 
My car has been service every 15000kms at the original dealer (which is about every 4 months) 
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 01, 2011, 11:11:06
No, unlimited kms means just that. Clearly a fault & with your good service record a new 1 is required. You need the guy from Fawlty towers that wanted a Waldorf salad to help you with this 1 I'm afraid.  :mad:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 01, 2011, 11:11:53
When I rang Hyundai customer care after leaving the dealer they said that their warranty covers repair or replace and that an exchange would be appropriate. They said as I had so many kms on the car in a short period of time that they wouldn't give me a new one due to kms. I thought unlimited kms was just that perhaps there is super fine print that I couldn't find. They also said it was up to the dealer if they wanted to provide a loan car or not but its not supplied under warranty (even though for me no car = no work) and if I broke down then they are only obliged to take me to the nearest Hyundai dealer and it doesn't cover getting me or my car home. I do have top cover from NRMA which if I am more than 100kms for home they will get me and my car home. They also said that I would have to wait for a new transmission to come in from overseas (can they not take one from a new car and put it in mine??)

A work colleague with a lot more mechanical knowledge than me (not hard) said I may be better off with a reworked one as at least they will have fixed whatever the problems are with it and as I have been googling this afternoon found a bit of an issue with auto transmissions in diesel motors not coping with the higher torque and that causing problems.
 
My car has been service every 15000kms at the original dealer (which is about every 4 months)



I agree with the loan car part - I don't see that they would have to provide one (up to your dealership & their take on customer service).
But as for the exchange trans - there is no way I would personally accept that.
The warranty says repair or replace, I agree, but not with second hand or reconditioned parts.
Sorry, but I would scream blue murder if they tried that.
And as far as the reliability issue of a new trans they supplied, that is Hyundai's problem as long as it is under warranty and the car is serviced according to the book (which yours has been).
At the end of the day it is up to you and what you are happy with, but an exchange unit is a cheaper and simpler way out for them, but it is not the right way.
As has been suggested, I would be pointing out to the dealership that there a few thousand interested parties (on this forum) eagerly awaiting the outcome  :)
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 01, 2011, 11:28:12
With all due respect, I think that stating that you would demand a new transmission is making the problem harder for Mel.

Hyundai's obligation is to fix the problem, how they choose to do that is their business. They can fit a new one, take the old one out and replace the parts or get an exchange one. If the car had 1500k on it you would have a point to argue. But given that, assuming the best, it is approaching 1/3 of its lifespan Hyundai have the right to use reconditioned (which in reality is new, with an old case). This is their choice, not yours. They would argue that either way your getting a transmission with 0k's on the clock when you have done 70k's

We would all love a new auto or engine when things go bad, but it is not a requirement.

The loan car would be good customer service on their part, but again the high k's that you do may well work against you there too, but kicking up here will get you somewhere.

I'm sorry that this happened to you, hell I'm worried because I have an auto diesel cw too.

Having a diesel i30 and doing a few k's myself, I am hoping you got a bad one....

Goodluck
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 01, 2011, 11:36:31
I'm not trying to make it hard for Mel and as I said, at the end of the day it is what she is happy with that matters.
But I would not accept a second hand part as a replacement for a transmission that failed at 72,000 kms.
It should not have failed.
She has done everything right and has had the car serviced by the book.
Therefore I don't see that she should have to accept a second hand part to replace what is a Hyundai fault. Not her's.
I'm not trying to make things more difficult, but I hate seeing people ripped off by dealers & manufacturers.
I bet when the car was sold new they didn't say then that if anything went wrong they wouldn't supply new parts?
And they would not have said that if she did more than average kms they would use reconditioned parts either.
They offer a new car warranty of five years, unlimited kms and that is what they should abide by.
So we will have to agree to disagree on that one  :)
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 01, 2011, 11:38:52
I don't like to ruffle anyone's feathers but  :whsaid:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 01, 2011, 11:42:51
mel

How would you describe the kms you put on your car. eg stop/start fast/slow road conditions etc.  :question:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 01, 2011, 11:54:03
mel

How would you describe the kms you put on your car. eg stop/start fast/slow road conditions etc.  :question:

it is a mixture of city and country driving, I cover the southern half of NSW so 8 work days a month are spent open country driving and the rest in the metropolitan area. I would say I have 6 days a month spent in heavy traffic (stop start on the motorways in peak hour Sydney traffic) and the rest doing your average 60km/per hour driving. I ease my foot from the accelerator rather than braking hard and drive sensible as I see enough idiots on the road to be one of them. Will this make a difference to how my transmission is worn?
 I open the bonnet of my car to top up my window washer and that's about it so my mechanical knowledge is very basic and I am worried that the dealer takes advantage of this but I dont mind taking on a challenge if I can learn basics that will help me look like I know what I am talking about..  :winker:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 01, 2011, 12:05:22
BTW Welcome! Thanks for that. Sounds like you treat your car well. There is a wealth of knowledge on this site & the members are always willing to offer help or advice. Sorry to hear about your problem.  :blubber:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 01, 2011, 12:10:50
I've got the document in front of me,

Firstly I note that the service passport may not apply here due to the vehicle being used by as a sales rep. The vehicle may be covered by the commercial 5 year 130,000k warranty.

In further looking into the terms and conditions I note that "any component .....found to be defective.....at the discretion of Hyundai, be repaired or replaced at the discretion of Hyundai" (edited for relevance to topic).

As stated, Hyundai's obligation is to fix the problem, how they choose to do it is up to them. They have chosen to repair the transmission.

As an aside, apart from the above there are other limits to the warranty:

12 month Paint application defects
24 months/40k Battery
36 months/100k Paint (peeling, scaling, poor welding, rust, blister etc).

There are also the standard clauses re delivery of vehicle to them, and not responsible for loss of vehicle/income.

So you can argue until your blue in the face but it is there in black and white what their obligations are.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 01, 2011, 12:11:51
BTW Welcome! Thanks for that. Sounds like you treat your car well. There is a wealth of knowledge on this site & the members are always willing to offer help or advice. Sorry to hear about your problem.  :blubber:

Thanks 847563, that is true.
And just because you get two different opinions, doesn't mean one's right & the other's wrong either. My opinion is only my opinion and I can only say what I would do if I was in that situation.
We're all friends on here  :) and we wish you well with your issues. I hope it works out well & to your complete satisfaction.
Having said that, I would hold out for new.
I had a similar issue years ago with an insurance company who wanted to use second hand parts to repair my car.
My argument was that I didn't get reduced premiums. My premiums were the full amount so if new parts were available, then new parts should be used.
At the end of the day they agreed to use new parts.
Same here. New car price paid. New car warranty offered. Should be new car warranty honoured.
Repairing the original part I can understand or replacing it with new I can understand.
replacing it with second hand or reconditioned I cannot.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: accim on November 01, 2011, 12:17:07
I would also be more happy with new part rather then used one. The problem here is, from what I've read, that you would have to wait a month for the car to be fixed, and this way, they could do it in a day.

You have two options, the second one extends:
I.) Have it fixed quickly, by putting used part in (not my favorite)
II.) Have if fixed by putting in the new part - and you do that if:
a) you get a replacement car meanwhile (which I doubt you will, but would be great)
b) you drive with your car and hope it wont stop (my least favorite)
c) they put in that used part, while you are waiting for the new one to arrive and when it arrives, you put in the new one (that would be - IMO the best deal)

Now, it all depends on the dealer and their "flexibility". They can obviously see that you do a lot of km's, thus you will probably be getting a new car in some future time (even if not soon, tell them you plan on buying a new one in 1-2 year time). In case you are not happy with their solution, tell them, that it is your last Hyundai. BUT if they fix the car, by putting the used part in, they have fixed the car and done what they are supposed to. And many times, when you take it to the dealers (all brands) they will put in used part and you wont even know. Trust me, I've seen that in many cases, even on services like BMW, Volvo, and so on - If they do put in used part, have them sign or write somewhere (so it's valid), that in case the new (but old) one brakes, you still have warranty, as if the new one was installed..! It would be very unpleasant if they would say: "well this is an old one, you don't have warranty for this part anymore, I doubt it was installed here"...

Beside that, they should figure out, why it broke down in the first place? Too much shifting (start-stop) or what? But DON'T put those words in their mouth - because in the end, they'll blame it on you and your way of driving.

I'm really sad to see you having such problems with the car, especially, when there is an owner of i30 in our country - Slovenia (also CRDi, but manual), who has done over 300,000 km in 3 years (I promise, I'll get to him somehow and have him join this site) and had no problems with it. He has said many times, that when he decides to replace the car (probably when warranty runs out) - so it will probably be around 400-500.000 km, he is DEFINITELY buying a Hyundai again (i30 or i40).

Please report about the progress with your vehicle.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 01, 2011, 12:19:44
db08

I think you mean Mel.

& I was agreeing with your opinion.

beerman


Yes I would accept them repairing my trans, but not exchanging with an unknown device. This raises an interesting point. IMO Repair means fix my broken device. Replace means replace with new parts. When you get your car serviced, the parts are new, not off a local wreck.  :neutral:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: druggist on November 01, 2011, 12:29:07
Welcome Mel,

I have not had transmission problems, but have had some problems with my lights and also am on the road, like you. Pretty useless being directed to the local dealer at 6pm when I finish work in a country pharmacy and have no headlights to get back to Sydney

I found Customer Care fairly useless initially. A bit like any call centre, with the person answering not having the authority to fix anything.

So when I called them about my problem and they returned the call, not even having the courtesy of opening my file and reading the history I hit the roof and was bumped up a level to Vatche Tavitian.

You may have a better response calling

 Danny De Chalain
  Area After Sales Manager
  Hyundai Motor Company Australia
  Phone   :  +61 2 8873 6203
  Mobile   :  +61 438 438 118
  mailto   :  Danny_deChalain@hyundai.com.au
  Web      :  www.hyundai.com.au (http://www.hyundai.com.au)

 or

  Vatche Tavitian
  Assistant Manager Customer Care
  Hyundai Motor Company Australia

  Phone   :  1800 186 306
  mailto   :  customercare@hyundai.com.au
  Web     :  www.hyundai.com.au (http://www.hyundai.com.au)


When I was being stuffed around I also sent a direct email to Edward Lee CEO Hyundai Australia. edward_lee@hyundai.com.au

I didn't get a direct response from him but received emails from both of the above assuring me that things were being looked into and they both referred to my email to Mr Lee.

I am driving a loan car this week as my dealer at Pennant Hills has my car trying to sort out the problem and the loan car is an auto i30 with 57K km on the clock and I noticed it slipping a bit as I drove it home. I don't usually drive autos and wondered if it was just my imagination, when I got home I opened the thread.

 
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 01, 2011, 12:31:07
Pulling a transmission out of a wreck or a used car out the back is used.

Reconditioned is taking the part out and replacing it with a fixed part, thus saving the time taken to repair your part. Same result for mine, the other choice you have is to insist they repair your transmission, but this will mean more time off the road.

A new transmission would obviously be the best option, but it would appear from the wording of the warranty unachievable with Hyundai's current attitude. Your only hope in this regard is to take it higher up the line and hope.

As an aside, my insurance will consider the use of reco parts when the new warranty expires (there are a heap of other conditions as to when they will use them). So like the warranty, it pays to read the fine print booklet they send you. because you can bet that's what they will refer you back to.

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 01, 2011, 12:32:50
db08

I think you mean Mel.

& I was agreeing with your opinion.

beerman


Yes I would accept them repairing my trans, but not exchanging with an unknown device. This raises an interesting point. IMO Repair means fix my broken device. Replace means replace with new parts. When you get your car serviced, the parts are new, not off a local wreck.  :neutral:

I know you were  :)
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 01, 2011, 12:39:57
Thanks everyone for the great replies.. If I was Mel I would be stoked..

Mel, remind them that you have been using them for service very regularly and as accim says hint at the possibilities of being an ongoing new car customer (or not)

Also point out that it is normal for members on this site who have a major problem to be assisted with a loan car .. we can dig up lots of examples for you to use if necessary  :goodjob:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 01, 2011, 12:53:00
thanks Druggist for those helpful contacts. I have come from a customer service background so have had previous experience with what types of contact can make companies sit up and take notice (I Hope) so will speak to the dealer tomorrow and see what joy I get and hope I dont have to take the matter higher.  I have just been reading your headlight problem with interest as I have a colleague in Qld (that refuses to use computers lol) that has had the exact same problem with a 2009 SLX petrol, and (touch wood) I leave my parking lights on all the time and drive with headlights quite a bit and haven't had a problem. I will query him further and post for you tomorrow the lengths he has taken to get his problem fixed.

I believe that the exchange transmission would be one that has had a problem like mine  and been sent to the transmission experts for repair just like mine will end up as someone else's exchange as opposed to it coming out of a wreck (so to speak).

Beerman my car is covered under the normal service book warranty conditions as its  paid for from my car allowance with no ABN so is considered a private vehicle. I wonder if I get a full warranty on the exchange transmission??
    If I were to let them repair my transmission then I would be without my vehicle for some time. As they would have to take it out, send it off to Hyundai who would send it to their transmission specialists who would look at it fix it (or exchange it if fixing it is not an option) and then send it back to the dealer to be put back into my car. Customer care suggested that I would have to wait for a new one from Korea but then said I wouldn't get a new one due to kms travelled on my current one.
     
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 01, 2011, 12:58:31
thanks Dazzler they are aware that I only plan to keep the current vehicle for another 18 months (for tax purposes) and then I will be upgrading to another car. I will be drawing to their attention that I have been researching the matter on the net and drop the names that Druggist has supplied and see what reaction I get. They have been good at providing loan cars and even gave me a trade in car to use while I was waiting for my car (my trade-in had run out of registration) but since buying the car the dealership has been sold and the salesman (who used to organise my loan car not the service department) had now been transferred to the Holden branch of their company, on a plus side I am dealing with the service manager direct so hopefully may get a better outcome
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 01, 2011, 13:02:59
Like someone else said please keep us posted and as you can see there are lots who are keen to help...

Do we have any NSW members who can put in a good word for Mel via their own dealer?

P.S. I have got to hit the sack  :sleeping: but will monitor this thread with much interest  :cool:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Surferdude on November 01, 2011, 20:38:41
Hi Mel and welcome aboard. As you can see, your issue has drawn plenty of feedback from our concerned and interested members.
I have to say, it makes sense to argue for a new replacement transmission and like others I find it hard to believe they don't have a new transmission on the shelf here in Oz.
But beerman is on the money. He's taken the time to investigate the manual.
From your last post (before the one to Dazzler), you also seem to have a good handle on the options and also understand that "replacement" means reconditioned, not just second hand out of a wreck.
I think I would try the contacts druggist provided but, failing that I would reckon you'll have perfect service out of a reconditioned unit.

Trev

PS. Reading the names of all those places you go to once a month brought back some pleasant memories for me doing similar routes down there.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: 2i30s on November 01, 2011, 21:00:56
in the very early crdi auto days there was a problem with the auto not being able to cope with the high torque of the diesel engine,but that was rectified very early.  :goodjob2: :goodjob: your car is the only recent i30 that i can remember having any crdi auto trans problems.  :Shocked:  and as my fellow forum lovers have mentioned,5 year warranty.  :judges: :happydance:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 01, 2011, 23:24:19
Thinking back I seem to recall the last RACQ mag did a review on the I30 and noted as one of the (very few) things to watch out for was 'sticking valves' I wonder if this fault went undiagnosed leading to your problem?

Personally I hope you do get a new transmission, it is what I would be shooting for. But I think it is also important to know where you stand from a legal viewpoint, because the way you start the argument with these departments can effect the eventual outcome. If you get the eventual decision maker off side, your stuffed....

Research is your friend here (I recently got an upgrade on a mobile phone after researching online and discovering that my phone had pages and pages written about how bad it was.....Of course the phone company already knew this, but it is a lot harder to fob you off when you tell them to google the phone and the top 10 results are forums dedicated to how crap they are). Conversely if you cannot find any major posts, then you can run the 'its obvious that this is a one off problem, and obviously would be better for you from a customer service viewpoint if you replaced it with a new one, especially with the new model coming out next year.

Also it would appear that you have used dealer servicing and reported the fault on a number of previous occasions without a successful result. I would be pointing out the (massive) premium you are paying to have experts in the I30 service your vehicle, and how disappointed you are that they couldn't diagnose the fault before the tranny was stuffed (and the number of k's that have passed since your first report especially if it was early in the k's when they would have replaced your transmission.

You also said you are a member of the NRMA. They have a department which is dedicated to this sort of stuff, enlist their help, they will also have some idea if it is a one off.

Finally, I would be careful what I left in my car when I sent it for servicing. The Passport does not talk about how the car was bought, but how it is used (and the onus is on the owner to prove that they are a private user), again they don't tell you this when you buy the car (and unless you were recording the sales bloke if he told you your usage would be regarded as private  but your laws in NSW are different in that regard and as I understand it you have to warn the other party which sucks)

But your in for a battle, look how long it took to get Ford to acknowledge the ball joint issues on its early Terry's they were there for years, and they steadfastly ignored them once the 3 year warranty expired (offering free parts as a gesture of goodwill to those who did their research and complained, but only when the job was done at a Ford repair shop thus almost certainly ensuring that it was cheaper to get it done elsewhere). Eventually (and after most had passed the point) they offered to warrant them to 150,000k but it was only done to get the issue out of the press as the new Terry was around the corner, in the meantime thousands of people were out of pocket.

Good luck
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 02, 2011, 07:28:17
Hi everyone, i spoke with the service manager (3pm this afternoon) to find out what was happening with my transmission. He told me that he had placed an order with the "transmission mob" in Melbourne to get an exchange and that he had received no reply. I explained that it was causing me stress driving the vehicle and that i was concerned that it could break down at any moment and cause an accident. I also told him that this problem must be fixed before i take the car on my next country run on the 14th of November. He said he will send a follow up email and understood my concerns but his hands were tied and that my only hope of something being done quicker was to get intouch with Hyundai direct. I told him that i had been given contacts via this group and that i would send an email tonight to see what result i can get.
Beerman as far as using the car for work i was very upfront about what i did and how many kms i was intending to do on the vehicle when i purchased it. I explain the main reason for choosing this car was the unlimited kms warranty. They also organised the finance for my vehicle as well so they were well aware what my intention was. They marked the inside of the passport as private use, the car is registered and insured in my name and address but is paid for out of a car allowance that my company pays me to drive my own vehicle. I was under the belief that for it to be deemed as a company vehicle then i had to be purchased using a ABN number (not 100% on that) which this wasn't. I would be extremely angry if Hyundai suddenly turned around and said i was not entitled to the full warranty on the vehicle (i purchased this on the good report a fellow work colleague had with his).
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 02, 2011, 08:42:21
I would be interested to know if the exchange transmission is improved from the original? Do they rebuild them with better parts or just to the original spec?

Seems like you've covered your bases with the warranty, just noticed the exclusion when I was reading the conditions (must admit it was the first time I had really read it).

 
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ElleB on November 02, 2011, 17:57:54
Hi Mell and all.....couldn't sleep and came to check the forum and "create some tiredness" !!!   ( Not that the forum is boring, anything but!!!)

 Great to see the support that you have been given, it speaks measures for the calibre of the forum members.

Just one thing that can be added to the extensive information that you have, and I note that someone mentioned the NRMA legal department, but in the past I have also found that the mention of the Dept of Fair Trading also can have a positive effect if "negotiations" have stalled or if your looking for an unbiased interpretation of  the "terms and conditions" etc.  Might be worth a call if you have the time....

 Also, we drive a CW auto, have about 60,000 km on the clock, mostly non urban driving, that does involve some "ups and down" ( Hawkesbury Area ) and recently my wife has commented on the "lag" when reverse is selected, before it actually engages. Given this thread I will time it and see what gives.
 We have had none of the other symptoms that you described, but maybe the "lag" could be the start of something.....I also use Blacktown Hyundai.  :scared:

  Anyone else aware of a "lag"..... is it normal or not?

 Keep up the good work everyone!!! :goodjob:

Mmmmm, 4.55am     Back to bed!!!!        :faint:

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 02, 2011, 21:47:55
Great thread... It continues to generate interesting comments .. cheers Elleb  :goodjob:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 02, 2011, 23:11:07
Hi Mell and all.....couldn't sleep and came to check the forum and "create some tiredness" !!!   ( Not that the forum is boring, anything but!!!)

 Great to see the support that you have been given, it speaks measures for the calibre of the forum members.

Just one thing that can be added to the extensive information that you have, and I note that someone mentioned the NRMA legal department, but in the past I have also found that the mention of the Dept of Fair Trading also can have a positive effect if "negotiations" have stalled or if your looking for an unbiased interpretation of  the "terms and conditions" etc.  Might be worth a call if you have the time....

 Also, we drive a CW auto, have about 60,000 km on the clock, mostly non urban driving, that does involve some "ups and down" ( Hawkesbury Area ) and recently my wife has commented on the "lag" when reverse is selected, before it actually engages. Given this thread I will time it and see what gives.
 We have had none of the other symptoms that you described, but maybe the "lag" could be the start of something.....I also use Blacktown Hyundai.  :scared:

  Anyone else aware of a "lag"..... is it normal or not?

 Keep up the good work everyone!!! :goodjob:

Mmmmm, 4.55am     Back to bed!!!!        :faint:

Elle, no amount of lag is normal, it is usually evident in high km autos (that have not beem reconditioned) and it suggests the transmission should be looked at (at best or replaced at worst). Any used vehicle report that I have read has suggested any lag in the transmission is a problem and will cost coin (in your case Hyundai's coin)

As I said previously the RACQ used vehicle report suggested there may be a problem with the valves in the transmission sticking, perhaps this is the cause?

Either way, I would be getting Hyundai to run a check.

Now I'm really worried.....
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: 2i30s on November 03, 2011, 00:33:31
the lag must only be in the crdi transmission,the wife's cw has no lag in the auto trans.  :idea: [2.0 petrol]
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 03, 2011, 03:22:03
My CRDI trans has no lag either.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 03, 2011, 06:21:52
 :whsaid:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Lune on November 03, 2011, 09:42:59
"lag" when selecting reverse is exactly what i experienced before having my autos valve body replaced under warranty. Get it looked at ASAP, as in the week between when the fault was diagnosed and the replacement part arrived the problem got worse very rapidly. Free-Revving instead of down shifting when going to overtake, and on one occasion going FORWARDS instead of backwards when i had selected reverse to leave for work. It should be very easy to replicate to show the service techs, and do not let them fob you off.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: constipated on November 03, 2011, 10:11:31
Not being smug but glad to have and be able to drive a manual after hearing all this.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 03, 2011, 10:31:17
Not being smug but glad to have and be able to drive a manual after hearing all this.


Can drive a manual, choose not to. Let a machine do it. I'm sure if we look hard enough there would be a couple of clutches that didn't quite go as Mr Hyundai envisaged...
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Lakes on November 03, 2011, 18:42:33
Mel, very sorry to hear about your bad luck.
I also have had troubles with auto trans, i think Hi Torque motors put more stress on the trans, i think you need to have the trans fluid changed about every 20,000k or have a large trans cooler fitted. you said they said the trans fluid was burnt, this indicates overheating of the trans. thats a common problem on most auto trans if they pull weight or have a high torque motor. so a large trans cooler is what you need after having trans rebuilt. i can't see a problem with a rebuilt trans, if it is done properly and garanteed. as its not the compleat trans that has failed , just the parts inside. i found in the past with different makes. an exchange trans built by a top trans specialist, often works better than new. but after this, if i was you i would ask who rebuilt the trans, then go to that company and ask how often the trans needs to be serviced & if they think it needs a trans cooler if it does not have one now. as auto trans is a specilised trade. car dealer don't employ experts. this is why i stick to a manual trans myself.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Lakes on November 03, 2011, 18:51:30
i've had many auto trans wear out over the years & found the fix  or rather the problem is heat, if they get too hot from carrying loads ( eather load from heavy weight or load from hard excelleration ) they need to have the trans fluid changed every 20,000k or a trans cooler fitted. i've never looked at a Hyundai auto Trans but most factory trans just have the fluid cooled by runing a hy-pressure hose through bottom or engine radiator. i prefer a large stand alone cooler.
slow engagement of reverse is an early sign ( or might be too late )
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 04, 2011, 05:27:02
ok car is booked in for Monday to get the exchange transmission. I have had no luck in being able to get a new replacement but am hoping that the transmission specialist that they send them to in Melbourne has rebuilt it better than before.
After several calls to the dealer (think he was getting sick of me) he told me that I would be waiting about 4 weeks to get my replacement transmission. I told him that wouldnt do and I would not drive my car for another 4 weeks (potentially almost 4000km) knowing that it was faulty. I told him that he would have to find me another car to drive and he replied that just wasnt going to happen. He then told me that they did have another I30 diesel in the workshop at the moment that was waiting for an exchange transmission that had just shown up. He said it was a fleet car so they could possible wait another 4 weeks before getting it back. He rang the owner of the other car and they were willing to wait (thankyou other owner not thankyou Hyundai). I pointed out that obviously there is an issue with the transmission if they have another in there at this very moment waiting to be fixed plus mine and the dealership in Young said they had done 2 other (not sure over what time frame). Also no luck with the loan car I am up for paying for one of their hire cars for the day if I want to drive something... (last time I will ever use Heartland Hyundai and i will be email the dealer principal and Hyundai to let them know why)
My advice for those that are noticing lag get it looked at and suggest the valve body  might need replacing (when i first rang my dealer they suggested that it might be the valve as that has been an issue) before it gets too far. I guess i first noticed the lag at about 45000kms and mentioned it at the service. By 60000 I had had my first "malfunction warning" light that the computer could not find the fault for (so therefore it had corrected itself according to service dept) at 60000km i complained again and they said they couldnt feel the lag (by this stage i think it was over a good 10sec for reverse to engage) and now at 73000 I need a  new transmission....
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 04, 2011, 08:19:18
Good luck with it Mel - I'm sure it will all work out for you but I agree with you re the dealership. Not good enough.
They should have a demo there for you to use as a valued customer & to help ensure your future custom which is for their benefit as well as yours.
Their mistake, their loss IMO.
From my inquiries, there are some dealerships that would rebuild your own, but as you say you would then be without your car for longer unless they had decent customer service and offered you a free loan car.
Dave
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 04, 2011, 08:25:24
(last time I will ever use Heartland Hyundai and i will be email the dealer principal and Hyundai to let them know why)

That's the way Mel.. and hopefully that might result in a loan car too (not that you should have to resort to such things...) :undecided:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: 2i30s on November 04, 2011, 13:32:22
try giving the dealership an invoice for lost income when you pick up your car,its a legal binding document.  :idea: :wink: let them know where they stand.  :wink:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ElleB on November 04, 2011, 19:16:22
Hi Mel,  keep up the fight.....I will be taking mine to  Heartland in Blacktown, for 2 reasons:

1. It is by far the closest to the Hawkesbury area, but still 40 Km from where I live.
2. If they have your car, the fleet car that you mentioned, and now mine, then I figure we have "power" in numbers. This might be beneficial....time will tell.

 We had the names of the "Big wigs" listed on this forum in the last few days, there was also mention of the guy who was following up the issue with Druggist's headlight blows...... so  we have some good leads.
 Also, I do work for Hyundai, ( well the old Hyundai), in fact there are a number of crystal awards at the Blacktown franchise, that I made, back when they were Cumberland Hyundai, so I may still have some contacts within the Organisation.   :rolleyes:
 Seems that when they get "gobbled up" by other investors, who paid big big big bucks for the rights, then things change from what was a friendly and helpful dealership. They have some of the same staff, but different MO's by the look of it, as instructed from on high.  :eek:

I dont have a 10 second lag... ( that figure alone scares me), but it is increasing according to my wife who is the daily driver. I have no warning lights and do have a OBD reader,so I can see what is happening should one come on..  I will check all that this morning, when cold and when hot...see if there is any difference, time it etc. I quizzed the missus and she said that up hills it seemed to not change down as easily and  not perform as it did.
 I have a close friend who also has the same model as ours, bought at the same time, who I will be visiting tonight, so will try their car and see how it compares to mine in reverse response etc...

Suffice to say, I will keep you all posted, it might be mid week before I can get the car there, but it will happen.
 Did you call the NRMA and get any assistance, given your circumstances ?
Once I have lodged my complaint with  the dealership, I will call the Dept of Fair trading ( or whatever it is called this month) :rofl: and see what they advise.
 If ours needs to go in for an extended "holiday", then we are in the same boat as you ( up the creek so as to speak), as my wife works, 50 Km up towards Singleton and there ain't no buses, trains, helicopters....no nothin, other that a car or Captain Thunderbolts horse to get her there!!!!

More as it comes to light , speaking of which, the sun is just rising....beautiful!!!

My gut feeling is that we might be uncovering an Achilles heal and , like the headlight issue, some are running for cover or putting their head in the sand, so this is where the "honcho's " from the Hyundai itself may come into play....

 Thanks again to all contributors....

 Cheers

  Elle B
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 04, 2011, 21:31:58
Strength in numbers helps everybody.. Sounds good ElleB  :goodjob:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ithurtydeesl on November 06, 2011, 05:02:00
A reconditioned transmission is NOT going to be  all new parts in an old case. What you will get is an old transmission with the part that caused the fault in it fixed, NOTHING ELSE. So if your "Reco Transmission" had 50,000km on it when a part in it failed only the failed part will be replaced...
Oh and it'll have a nice coat of paint on it to make it look good....
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Surferdude on November 06, 2011, 05:06:38
A reconditioned transmission is NOT going to be  all new parts in an old case. What you will get is an old transmission with the part that caused the fault in it fixed, NOTHING ELSE. So if your "Reco Transmission" had 50,000km on it when a part in it failed only the failed part will be replaced...
Oh and it'll have a nice coat of paint on it to make it look good....

That's interesting. I don't profess to know a whole lot about auto transmissions, but I have had a bit to to with places that recondition them though. They would replace any broken parts, all bearings, seals etc and clean all gear shafts, inspect for wear and reassemble. I've never seen one painted either - reconditioned OR new. Just a clean outer casing.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 06, 2011, 14:30:53
Because I like legal stuff,

Here is some more.....and no mention of a nice coat of paint, guess you get that for free.....

 
Australian Standards AS3564.1 and AS3564.3-1988/90 For the Reconditioning of Automatic Tranmissions

Terminology.

The word 'reconditioned' and its synonyms (e.g. 'rebuilt' and 'overhauled') shall mean that subsequent to the last use of that transmission in a vehicle, the following work has been affected on the unit:

    All internal and external parts, including case and housing, have been dismantled, cleaned and inspected.
    The torque converter or fluid coupling has been split, cleaned and inspected.
    The valve body has been dismantled, cleaned and inspected.
    All the following have been replaced by new parts:
    (a) Lined friction plates (clutches).
    (b) Internal and external seals.
    (c) All sealing rings used in rotating applications.
    (d) Gaskets.
    (e) Disposable organic media, paper type, and non-serviceable filters.
    (f) Vacuum Hoses.
    All impaired, defective, or worn parts have been restored or replaced by new, reconditioned, or unimpaired parts, all measuring and adjusting of such parts having been adequately performed to manufacturer's specifications.
    For transaxles, pinions and side gear bearings have been preloaded to the manufacturer's specification.
    Where present, vacuum modulator and all internal electrical and electronic components and those fitted directly to the transmission have been tested to function to manufacturer's specifications.
    Make and model of transmission and the date of transaction have been recorded.

   
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 06, 2011, 21:00:50
All you have to do is find someone that complies with -

Australian Standards AS3564.1 and AS3564.3-1988/90

I wonder if you'd get a blank stare from the Hyundai service manager if you asked,,,, I bet you would from some dealerships.   :eek:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Surferdude on November 07, 2011, 00:17:26
Excellent stuff beerman. And a great find.
Hopefully Mel can find a website which duplicates that information and take it with her to the dealer.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on November 07, 2011, 04:00:54
Believe it or not it was fairly hard to find, without paying for the document, luckily one of the auto transmission places had it on line, so through the magic of cut and paste, here it is.

I would be shocked if Hyundai didn't comply with the Australian standard, but would be fun to get the dealer on the spot with it, seeking conformation on the paperwork that it was done in compliance with the standard. It is fun to watch dealers squirm.

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: rustynutz on November 07, 2011, 06:48:14
I've made it into a PDF and uploaded it if anyone wants a copy (http://www.fileserve.com/file/PGjkFJE/Australian Standards AS3564.1 and AS3564.3-198890 For the Reconditioning of Automatic Tranmissions.pdf).... :)


Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 07, 2011, 06:56:16
You're a champ Rusty.. I don't care what anyone else says.. :lol:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 07, 2011, 07:57:40
well I have my car back and it feels wonderful. It is only driving it home that I have realised how bad the transmission had become. I now have to carefully put it in gear where before it was sliding really easy (I just put it down to wear over time not thinking that it was all connected to the problem- spoken as a true not mechanical person) and how smooth the gears change when driving.. well the fact that you don't feel them changing is more the case.

I have asked for the report on my transmission when it comes back from the transmission specialist in Melbourne. They will be able to tell me what parts were replaced in my transmission by the warranty report once it is closed. They have estimated that this will take about 3 to 4 weeks. I asked this morning if this was a common problem and their come back was its too common. I asked if it was always a problem with the diesel and they said no both diesel and petrol. I asked was it always the same problem and they said they weren't sure as they never fix them so they dont know what was wrong with them (I would have hoped that they would have wanted to find out what the issue was so they can look for warning signs when servicing the vehicle, or perhaps they do know and just dont want it to be public knowledge)

So now time will tell how long this exchange transmission will last (for me needs only to be another 18 months)  but I definitely know the signs of it starting to wear just feeling the difference driving the car the short distance home today  :goodjob:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Surferdude on November 07, 2011, 08:00:55
Good news Mel.
Hope you can keep us posted of the report in due course.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: rustynutz on November 07, 2011, 08:15:30
Great news, Mel......well, for you anyhow.... :goodjob:

I betchya there will be a few concerned auto owners out there once they read this....  :undecided:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on November 07, 2011, 08:24:52
Yeah me, 2X  :(
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 07, 2011, 08:34:24
sorry to be the bearer of bad news.... My advice is to just watch the transmission closely and keep in mind that I am in and out of my car at least 12 times a day so and doing about 1000kms a week so perhaps it was just bad luck for me.. just remember not many others have had problems with theirs (well not on this forum) so I am hoping I just got a dud one...  :Prayer:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 07, 2011, 08:53:03
Yes, like the others said.. Great news for you  :D and thanks for the excellent communications during this saga  :goodjob:

Now just because your transmission is fixed don't become a stranger..  :confused:

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 07, 2011, 09:31:09
Congratulations Mel, I'm pleased it all worked out for you.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on November 07, 2011, 10:21:59
Yes, like the others said.. Great news for you  :D and thanks for the excellent communications during this saga  :goodjob:

Now just because your transmission is fixed don't become a stranger..  :confused:

nah  you cant get rid of me that easy.. I plan on becoming a very educated I30 driver... my service centre wont know what has happened  :thanks:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Surferdude on November 07, 2011, 10:25:48
Yes, like the others said.. Great news for you  :D and thanks for the excellent communications during this saga  :goodjob:

Now just because your transmission is fixed don't become a stranger..  :confused:

nah  you cant get rid of me that easy.. I plan on becoming a very educated I30 driver... my service centre wont know what has happened  :thanks:

That's the spirit. :cool:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 07, 2011, 11:08:33
Yes, like the others said.. Great news for you  :D and thanks for the excellent communications during this saga  :goodjob:

Now just because your transmission is fixed don't become a stranger..  :confused:

nah  you cant get rid of me that easy.. I plan on becoming a very educated I30 driver... my service centre wont know what has happened  :thanks:

That's the spirit. :cool:

 :whsaid:  :happydance:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: accim on November 07, 2011, 12:25:32
Great news! Really happy everything worked out fine!
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mike1977 on February 21, 2012, 11:44:00
Hi,

new to this this forum for unfortunately all the wrong reasons.  But I read Mel's original post with high interest because at 71,000kms I have been told by my Hyundai service department that I need a new transmission.  Sounds like I was experiencing the exact same problems as what Mel was referring to and have been told today that they're not sure if any replacement transmissions can be located in NSW.  Looking back now, I noticed the lag (particularly for reverse) and then the gearbox about 2 weeks ago started going crazy with gear selection at low revs or while stopped at traffic lights.  Only just managed to get it to the dealership before it pretty much died.  At first I thought it was a fuel pickup problem or maybe I got some dodgy fuel but pretty soon the problem was clearly evident within the transmission.  I own the diesel auto as well and looks like I'm about to embark on the same process as Mel.

Mike

Had my car regularly serviced so I'd say this is not just a one off problem with the diesel auto transmissions, perhaps.....
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on February 21, 2012, 11:49:18
Welcome mike1977, unfortunately, not a happy occasion for you. Mel's situation was resolved in the end, hope yours is too.  :neutral:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mike1977 on February 21, 2012, 11:56:47
Thank you,

Its was actually quite good for me to find Mel's post because it saved me a lot of research time.  Thanks everyone for all this information.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on February 22, 2012, 10:09:54
Welcome Mike .. I like the way you are handling the situation.. We are always here to help in any way we can  :goodjob:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on February 22, 2012, 14:52:51
Sorry to hear about your auto Mike.

Hopefully the new auto will be built stronger.

Just wondering out loud if the long auto servicing intervals have something to do with this?

Would a 50k service be a good idea? or just a waste of coin and a hassle (ie dealer saying, someone has serviced the auto they must have caused the problem).

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ElleB on February 22, 2012, 19:21:51
Sorry to hear about your auto Mike.


Just wondering out loud if the long auto servicing intervals have something to do with this?

Would a 50k service be a good idea? or just a waste of coin and a hassle (ie dealer saying, someone has serviced the auto they must have caused the problem).

 Good Point Beerman....it would be interesting to get an opinion from the specialists in Melbourne that seem to be the only ones that do the "fixing" of these units. From memory, Mel's had to go to the "Doctors" there, even though she got an exchange one  at the time.

 Does anyone know who they are?  They would know the common problems that they come accross, so would be best placed to comment on the oil change being a option etc...

   Seems that this info is kept "under wraps' by Hyundai, but it would be good to know....C'mon Rusty.... do some digging in your back yard !!!! :rofl:

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on February 23, 2012, 01:14:11
What year is yours Mike, perhaps there was a faulty batch?
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: lindlake on February 23, 2012, 08:39:36
my i30 is the same i put in reverse and have to wait 2 or 3 seconds for it to ingauge slowly and it slams into second gear some times and it getting worse hyundai can find what is wrong
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on February 23, 2012, 08:51:44
my i30 is the same i put in reverse and have to wait 2 or 3 seconds for it to ingauge slowly and it slams into second gear some times and it getting worse hyundai can find what is wrong

 :Shocked:  I'd hop on a barge and leave the country if I was you m8  :whistler:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: 2i30s on February 23, 2012, 09:52:57
my i30 is the same i put in reverse and have to wait 2 or 3 seconds for it to ingauge slowly and it slams into second gear some times and it getting worse hyundai can find what is wrong

 :Shocked:  I'd hop on a barge and leave the country if I was you m8  :whistler:
:whsaid:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mike1977 on March 16, 2012, 10:36:54
Scuse the lateness of the reply.  Mine is a 2008 model.  I got the new transmission put in and so far so good but I feel the problem has not been fully fixed, or they have replaced my old transmission with one that was perhaps not 100% fit.  Anyway, up to see them on Monday to get the total gist of what this new transmission  is all about.  If its been exchanged for one that has been faulty then I'm just going to see what I can get for a trade in.  Don't want to go for another 70,000 or less and have to pay for a new transmission this time.

As for the person who's car just jams into 2nd gear, sounds like a very similar problem to mine.  Mine would just completely stutter and stall abruptly by the end as well.  I don't trust Hyundai's automatic diesel gearbox now, if I ever get another Hyundai it will be a manual.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on March 16, 2012, 12:01:31
I wouldn't worry too much, the amount you lose on depreciation by buying another car will more than pay for the reco transmission should it happen. Given the failure rate has been 2 or 3 across the membership, and making an assumption that if there was a problem they would have upgraded the transmission to fix it, I think you will be fine.


Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on March 16, 2012, 12:06:00
I agree with beerman, his economics are sound. However, if you have any doubts about  the current transmission, it has to be fixed to original specification, that's what they promise after all.  :neutral:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on March 16, 2012, 12:29:24
Agree about the tranny,. if you think its not right, get them to fix it. If your still worried, get your local auto body to have a look.

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on March 16, 2012, 21:45:40
Agree about the tranny,. if you think its not right, get them to fix it. If your still worried, get your local auto body to have a look.

I agree with beerman, his economics are sound. However, if you have any doubts about  the current transmission, it has to be fixed to original specification, that's what they promise after all.  :neutral:

 :whsaid: + :whsaid:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ryaz11 on March 24, 2012, 23:56:05
I'm starting to experience the same problem as well. When my car is cold I take of and it slams into second gear. But only in the morning. Then sometimes when I put it in reverse it moves back slowly then slams into reverse properly (if that makes sense) it only last 2 seconds. But then it doesn't do it all the time? I have a credit auto 2011 model with 20,000kms so this doesn't sound good :(
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ryaz11 on March 24, 2012, 23:57:10
Sorry not credit CRDi model damn I phone
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on March 25, 2012, 03:33:06
Get it to the dealers ASAP, before it gets any worse. They are obliged to repair the fault.   :(
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on March 25, 2012, 05:25:42
 :whsaid:

There is enough evidence now to indicate that Hyundai knows they have a problem. If the dealership says otherwise, direct them here for some light reading.
They sell the car on its warranty so they have to fix the problem.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on March 25, 2012, 10:37:00
One of the Santa Fe at work had the tranny rebuilt recently @ 50,000k Don't know if they are the same transmissions though.

Still say that 4 (if you count that one) out of however many cars Hyundai sell is a small failure rate, I would hardly call that a "known problem".

Guess time will tell....
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: noels_hobby on March 25, 2012, 15:50:26
has any one looked at the gear box oil for signs of overheating or discolor?  many modern auto boxes use clutch packs and can develop problems if the oil level drops too low or becomes contaminated, gear box services are vital. from what the initial poster describes it sounds like the gear box may have burnt the clutch packs. if this is the case be thank full its still under warranty it could cost up to 4k to fix. as for the car being 1/3 of the way through its life i disagree its nothing for a well serviced diesel motor to achieve 1/2 a million km my uncle's diesel Peugeot has over 1 million k on its original motor panel works is getting sad but it still runs like a rocket   

cheers noel   
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: beerman on March 25, 2012, 19:50:27
4k?

There are plenty of good low k examples from wrecks out there that would cost much less than that.

Sure there are autos that will cost at least that to reco, but the basic 4 speed in the I30 is not one of them.

The new 6 speed tranny in the new I30 might give this figure a nudge, but again, there will be plenty of donor cars out there to get one from if need be.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ryaz11 on March 26, 2012, 00:22:48
Rang hyundai about my problem with the transmission. booked in on friday. But i am abit worried since they told me that i would be getting a re-conditioned transmission. WHY??? I only have 20000kms and brought it brand new march 2011???

do i have a leg to stand on?
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on March 26, 2012, 01:50:18
This discussion has been had before on the forum.
My thoughts were (and still are) that you should get a new one.
However, the consensus appeared to be that Hyundai are well within their rights to provide a reconditioned one.
To me, that is not in the spirit of a new car warranty though I concede probably quite legal.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ryaz11 on March 26, 2012, 04:13:05
This discussion has been had before on the forum.
My thoughts were (and still are) that you should get a new one.
However, the consensus appeared to be that Hyundai are well within their rights to provide a reconditioned one.
To me, that is not in the spirit of a new car warranty though I concede probably quite legal.



Yes i understand that. But the OP said that his car had done 72000kms. Which mine has done alot less then that and it is only exactly a year old. And they want to give me a reco? Hmm :Shocked:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on March 26, 2012, 04:55:00
I understand your situation Ryaz11 , you will not receive a new transmission because I doubt that there are any new transmissions available in Australia. It appears that Hy, send their transmissions to a 3rd party reconditioning specialist company who repair the transmissions to Hy specs, so a reconditioned unit would most likely not fail again.

However, due to the age of your car / trans, I would request that your specific trans be repaired and refitted into your vehicle. I'm not sure if this is possible, but I can't see why not.

Six months ago I had a trans failure in a non Hyundai car. without warning a control unit failed and the trans wouldn't shift out of low gear, fortunately I was close to home & had the car towed to a repair shop. Cost $400 to repair trans running beautifully. I mention this because although the symptoms seem severe, sometimes the fix is not as bad as it seems. I hope that is the case with your car too. Keep us posted.  :neutral:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Talking Hoarse on April 01, 2012, 08:16:34
This is all a little alarming.
My own UK CRDi auto (ie a 1.6 diesel with 4 speed torque converter auto, Czech built in about April 2010) has just had a new gearbox fitted @ about 18000 miles.  I understand that the gearbox fitted is new & not exchange etc.
Symptoms that led to this were different to those described above though - mine would not kick down from 4th to 3rd when driven at about 1500rpm /40-50 mph, would go to 2nd instead with a bang and often with an alarming judder and squeal.
Gearbox would change to 3rd OK manually though.
To me it seemed a shame to replace the whole unit when (I guess???) only a small part or control unit might have been at fault.  All is well again now though - so full marks to my dealer & to Hyundai UK for sorting under warranty.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on April 01, 2012, 08:22:41
Yes, that is good news that your dealership sorted the problem out.  :)
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on April 01, 2012, 08:34:15
Yes TH, may be a different situation in the UK than Oz, Your trans @ 18K miles was still considered "new" so a new one fitted. There is probably an arbitrary cut off where a recon unit is fitted. So glad your problem is fixed. Some of the valves that play up are worth about 20p but cost a lot to get to. I believe the units are strong enough to take the diesel torque when it comes to gears and shafts, I've never heard of anyone's trans actually breaking, which is good, but these control units & valves seem to be the weak point.  :neutral:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on April 02, 2012, 11:31:27
Hey Ryaz11 sorry to hear you are having trouble with your I30 but i would be fighting them for a new replacement transmission. I was told that a new one would possible take months to come in and as my car had more than what would be considered acceptable kms then i was only entitled to a reconditioned one.  I would consider yours still new....
 Mine had its 90000km service today and i once again was complaining about lag and slipping in the transmission when going up hills. I feel like its about to start down the same path but this time i am alot more aware of what my car is doing and not will to write it off as wear and tear. The service centre could not find fault with the replacement transmission and nothing was being reported by the cars computer and when they checked the oil it was not burnt (my nose must of imagined the burnt oil smell) but told me to monitor it and bring it in when it was playing up. They never did get back to me with the original report of what went wrong with my original transmission. They changed the transmission oil today and I am off on a 450km drive tomorrow so will see how it travels. A mechanic friend had suggested that there may have been debris in the recon transmission that may have been causing the current issues and flushing it may help.  we will see
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on April 02, 2012, 11:39:11
The saga continues......
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on April 02, 2012, 11:42:17
Hope all is well Mel  :confused:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on April 02, 2012, 11:55:33
I hope the saga doesnt continue db i just want to drive my baby and not have any issues and am saddened to see others that are having the same issues.. yeah things are ok dazzler life has been busy and i have been a stalker instead of a reporter but hopefully things are on the up and up so more time now and its a happy day when diesel is cheaper than the E10 petrol lol
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on April 02, 2012, 12:01:30
I hope they get to the bottom of this bad batch of transmissions ...The earlier Autos appear to be rock solid  :confused:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on April 02, 2012, 12:03:16
I hope they get to the bottom of this bad batch of transmissions ...The earlier Autos appear to be rock solid  :confused:

If a recon was fitted, does that mean you get a "bad batch" replacement  :question:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Mel on April 02, 2012, 12:12:04
probably as i was to understand that there would be a car driving around now with my old transmission that would now be reconditoned so the bad batch of transmissions are just going round and round ....  :blubber: hopefully the guys that recondition them are really good mechanics that fix all problems that these transmissions seem to have
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on April 02, 2012, 12:15:44
the bad batch of transmissions are just going round and round ....

That's what they're supposed to do isn't it.  :mrgreen:

Sorry Mel, couldn't help it.  :-[

Do hope your not heading for more trouble.  :neutral:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Marcel on May 31, 2012, 14:18:16
My 2008 SLX i30 Diesel suffered from very similar issues as you described in your original post. After taking the car in for its 60000 service the car became pretty well unsafe to be on the road due the extremely long time it took to change from 1st to 2nd and from 2nd to 3rd ( in the order of 10 seconds or more and causing the RPM to spool quickly to redline), so after a few hundred km I took it in and complained. A tech from my dealer and I jumped into the car and we drove a few hundred meters and I demonstrated the fault. Upon return to the dealer I waited a short 30 mins to be handed a set of keys to a loan i30 and advised to come back tomorrow afternoon..
When I returned the following day the advice I was given was that they had flown out from either Sydney or Korea overnight a replacement 'transmission hydraulic valve control assembly' for the auto and fitted it under warranty. Needles to say I drove away happy.. :P
I'm now at 92000km and the symptoms seem to be coming back but no where as bad as before...

I will say that the i30 auto transmission seems a bit weak. I say this as even the newer hire 2.0l autos I have used also suffer from same slow changes at 20000km under more than eager throttle. By my reckoning, Hyundai need to put some more development money into the automatic transmission in all i30 models, but in nearly every other respect the car is great!!!.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: ElleB on May 31, 2012, 20:59:22
Hi everyone, I am still around....just have to much on my plate to be as regular as before.

 I have been following this thread as we also have an auto, but, being the wifes car, I drive it very litle,so am always asking if there are any "odd" noises or performances etc.

 Seems that you did very well Marcel, considering the problems of the previous members woes!!!
Which dealer did you use ? :undecided:

No matter what the cause....it really makes me wonder if there will not be a flood of 4.5 yr old i30 autos on the market as the end of warranty period approaches. :eek:

  I wonder what the cost would be for a valve assembly replacement if it was being done out of warranty ?

 That is a serious question, as a failure down the track would certainly take the gloss of the diesel economy as you  reach for the wallet!!!   :blubber:

 Anyone got any idea on these costs ?

It begs the question...." why are they failing and are the replacement valves any better or different to the originals...." Would sure be interesting to have some feed back from the "specialist" guy in Melbourne.

Cheers
 Elle B
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on May 31, 2012, 22:37:41
Welcome Marcel and Hi Tony...

I still suspect that it is the more recent Auto transmissions only that have this weekness. For the first 3 years or so of the site's history Gearbox failure was almost unheard of (The manuals still appear to be bullet proof)

It seems to be only the last 12 months or so that this issue has started to surface...

I think I will start a poll  :idea: :disapp:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: tla on June 01, 2012, 00:17:15
I was back in Melbourne for a few weeks, and was given a petrol i30 auto as a rental.

The tranny took around 2 seconds to change from reverse to drive, or vice versa.   Other shifts were normal.

That car had around 20,000 KMs on the odo.

My Beijing-assembled i30 auto has no problems, but it has only done 9,000 KMs.
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: coolbzk on October 30, 2013, 03:00:08
Hi Guys, I know this topic is quite old, just an update from me.

My 2009 SLX i30 diesel Wagon has 86xxxKM on its meter, Few weeks ago I noticed the lag after I switched to Reverse, sometimes slam.
I went to dealer and explained to them,when the guy noticed my car is Diesel , he was pretty sure it was the valve body problem , sound this problem is very common for  i30 diesel. he mentioned it may have some problem for original valve body on diesel car, now hyundai redesigned it and the new valve body should be able to do its job.

I ended up with valve body replacement , all in warranty, all free, now the lag disappeared,  everything is fine now.

Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Phil №❶ on October 30, 2013, 06:28:42
 :Agoodpost: :thanx:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Doggie 1 on November 04, 2013, 12:43:03
 :whsaid:

 :thanx:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Dazzler on November 05, 2013, 00:28:15
 :wts:
Title: Re: 18 mths, 72000kms and in need of a new transmission
Post by: Hornet on November 05, 2013, 07:19:10
Nice to hear the redesigned valve fixed the problem and we are all happy.   My CRDI Auto is dated 11/2011 and it would be nice to know if it has the new type valve fitted.
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