i30 Owners Club
GOT PROBLEMS OR ISSUES? => GENERAL => Topic started by: jimmy_s on August 05, 2012, 13:34:22
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Took delivery on my new i30 GD Diesel Premium last week and am very happy with all except the GPS.
First I am disapointed it doesn't have street names spoken eg. Turn right at George Street in 200 metres, I just get Turn right in 200 metres.
Second, I am not getting the proximity alerts for cameras and red lights when they are set, strangely the volume of the radio dips and the is a short beep when they should be working, it all sounds like not all the files were loaded into the GPS. I have called the dealer and he has ask if I can leave it to the first month's service, as I away alot this month, I might just wait.BUT if someone knows what is going on here I would love to know now.
BTW: Great site and forum.
Jim (in Sydney Australia)
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Welcome Jim,
Sorry to hear about the GPS issue. As you can imagine not a lot of members in OZ with the new model yet so please be patient for a reply :winker:
Glad you like the site (we do too) :happydance:
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Had not noticed the non spoken street names.....bugger that is disappointing, that is pretty standard on all GPS these days. At first mine would take the radio/media volume down when the GPS had something to say but recently it now speaks in the back ground and you cannot hear it 😒 when I go into the GPS volume settings they cannot be adjusted.....? I have also experienced problems with the Traffic menu, the whole thing freezes up when you try to access it, and the traffic updates do not appear to work. I am away for a couple of weeks but have emailed the dealer service manager as it was not fixed at the initial service. If I hear anything I will let you know. Not specifically addressing your concern but starting to show they have some work to do on this software, might be worth all us Elite and Premium owners emailing Hyundai asking for spoken street names in the next update as it should be pretty easy as they are likely just using an off the shelf GPS software customized to their hardware (Nokia hardware I was told). Looks like the same software in a Uniden GPS and Chineese GPS I have, which I think is Navig8?
I think someone has just had a fresh software install or new unit due to system errors, wonder how that one went, might be a look for that old head 😃
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Welcome aboard Jimmy. That is a bit disappointing and I hope it can be resolved.
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This an other threads re the integrated GPS have brought me to my senses at last. When I first bought my car well over two years ago I was frantic to have the integrated system. I had no idea that they were less functional than portable systems. Problems such as the one cited above and not having six character postcode iinput et al...
Whilst I am very sorry that Jimmy's GPS is not working correctly I grow more fond of my Garmin Nuvi with each passing day. AND, with help and guidance from other club members I now have it situated nicely and can easily cover the suction base with a small plastic tissue container. I am ever so pleased I didn't lash out the thousand pounds or so at the beginning PHEW !!!! I almost did.
What puzzles me is, why the maker of integrated systems don't cut a deal with a GPS company for their software... must be a money issue
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What puzzles me is, why the maker of integrated systems don't cut a deal with a GPS company for their software... must be a money issue
I believe they tried to, but the correspondence got lost in transit :rofl:
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I have read in the motoring press that both Tom Tom and garmin - the two major players in the sat-nav market - have done some deals - or are about to - with a couple of premium car manufacturers.
My guess is that they don't want their technology in the mass produced cars because it would hit their own sales of portable sat-navs too badly.
I recently had a hire car in Portugal - a Renault Megane - which unexpectedly had a built-in sat-nav. It was dreadful and showed only the main roads. It was a good job I had taken my Garmin Nuvi with me loaded with maps obtained from a Cyprus third party supplier (Garmin do not have Cyprus detailed maps in their Euro mapping).
One of my friends recently bought a new Peugot 207 which has a touch screen sat-nav - so he sold his Nuvi on Ebay before he had used the car on a long journey. We met up in Wales for a holiday in June and they got lost en-route. I'm not sure whether it was operator error or a problem with the sat-nav but he showed me an example where the mapping was about 4 years out of date. His unit has a problem with post codes too.
So you were wise Asa - like so many examples in life - the product made by the experienced specialist is far superior to one cobbled together by a car company's bells and whistles dept.
In my February road test of the new i30 before its launch I said...
The Sat-Nav has a large clear screen and uses Navtech mapping covering the whole of Europe in most European languages. Map updates are planned annually and will probably cost £100 per time. The display is larger - but no clearer than my Garmin Nuvi - and displays the current speed limit on most main roads. Traffic information on early cars is subject to a subscription but will be available as standard in the i30 from mid-2012. Any customers who buy the car before this time will be able to receive a free software update to activate this functionality when it becomes available. Speed cameras are not included. The sat-nav uses 4 digit post codes which is not as big a problem as I thought it would be. You enter the first 4 digits and the screen changes to a list of all the final (missing) 2 digits to choose from – then a screen with the initial letter of roads within that postcode for you to select, then a list of all roads with that initial letter. I found my road quite quickly on the very responsive touch screen. However - If you only know the full postcode and not the name of the road - you are not going to find it easy. Hyundai are expecting to issue a dealer fit software upgrade at the year end to upgrade the system to full post codes.
The touch screen was a problem. In bright sunlight – it got washed out and the finger smears marred clarity – a problem I don’t get on my Garmin Nuvi.
I asked if it was possible to import waypoints or POI’s to the sat-nav using USB or any other source – they were not able to answer the question but are getting back with a reply next week.
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After-market seems to be winning this one.
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guys...to fix the volume, when the GPS is speaking, use the volume button, and you will see it say "NAVIGATION VOLUME" will display, and this will turn up/down, if the speaking stops, just click the info button (right hand side turning knob) and it will repeat what the last direction was, and you can turn volume up/down again. -
as Stikman said, in the settings menu, the function is stuck half way and doesn't let you adjust in here.. no idea why (bug perhaps)...but my way is the best work around, and will get rid of that issue :) trust me.
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Thank you for the input thus far, just a quick update . .
Thought I would drop by the service dept rather than wait a month, explained the problem and they quickly ran the car around the back, waited a few minutes.
The service manager came back and said that "Did I know that some of the alerts were turned off", Yes of course I don't want to know about ped crossings etc, just speed and red light cameras. Did not take it for a ride to experience the problem??
I suggested it was just missing the .mp3 or wav voice files, and suggested they just update or reinstall the software. No can do he says, haven't got any updates yet, don't expect to get them for a year as that is how often they are updated. I then said I expect you will need a software install kit when stuff like this happens, "Yep I guess I do" he said.
Said he has raise a ticket with Hyundai, I fear he really did not understand what he had to do, who knows, let's see what comes back in the next few days.
Jim.
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Here's hoping, fingers crossed.
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I'll bet it's a doddle to telnet into the unit and upload some voice files. Any idea what the interface is? Is it via the OBDII port?
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Either that or the unit boots of a USB stick drive and runs an install.
The base OS is WinCE, this is a common ways to boot strap such devices
Jim.
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Ok, so I have left the problem of no voice warning with proximity warning with the dealer for a week. Eg. “Speed camera ahead” “Red light camera ahead” “Accident zone ahead”
They did not ring back, I rang them and they said Hyundai had said there was no problem, if you set these alarms all that will happen is what I am experiencing ‘half volume for a few seconds, the a very soft beep’, that’s the warning. My BS alarm went off!!
So I need to qualify this with my colleagues, here.
Went you set the proximity alarms is this all you are getting as a warning, or does Jenifer softly warn you of the oncoming threat?
Jim.
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I adjusted my GPS volume as mentioned by Brodie, worked well. I will check the warnings and report back, I only had over speed as visual up until yesterday and changed it to visual and audio, might be something similar? Something interesting I noticed was the comment on the voice selections available stating no street names, implying the system supports it and simply another voice file could be available to make it all work? There is an update option in the navigation menu that when selected makes the 'USB' ready for update (from naviextras), now I just need to find the mentioned USB stick and chuck some voice files on 😜
I am not getting responses from my dealer or customer service on a number of niggling issues 😒
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I also have no voice warnings, another problem I have is when I "disable" a particular warning both visual and sound, ie: school zone, they still appear on the screen, all I see is yellow signs all over the map. I personally am disappointed with the whole radio, gps and bluetooth system. I wrongly assumed that the bluetooth would have voice control, as I have stated in another thread I do not consider the bluetooth system in this car hands free, as I need to use one hand and take my eyes off the road to either make or take a call, but as I said, my error for not asking enough ??. Another minor annoyance is that the gps does not give a speed indication like portable units do. Those that have the GPS did you get your "map care" case when you took delivery of your car??
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Aftermarket GPS seems to be winning this topic hands down. Definitely not worth the money IMO :fum:
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I have logged a call directly with Hyundai, they said they would get back to me next week. I will keep you posted.
Jim.
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I fail to see why they can't update these new GPS units with the latest software to incorporate all of the latest technology.
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They probably can, they choose not to. :undecided:
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I have logged a call directly with Hyundai, they said they would get back to me next week. I will keep you posted.
Jim.
look forward to your updates Jim, are u able to disable the school crossings and others all together so they dont appear, cheers
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Aftermarket GPS seems to be winning this topic hands down. Definitely not worth the money IMO :fum:
Problem is it is standard on two out of the 3 models available in Australia. Hard to avoid if you like that particular model
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Very good point, I forgot about that :exclaim: :-[
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Aftermarket GPS seems to be winning this topic hands down. Definitely not worth the money IMO :fum:
Problem is it is standard on two out of the 3 models available in Australia. Hard to avoid if you like that particular model
Yeah, but you can just enjoy the reversing camera and audio parts and add your own good aftermarket GPS for under $200 (Garman, Tom Tom or Navman) :winker:
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Aftermarket GPS seems to be winning this topic hands down. Definitely not worth the money IMO :fum:
Problem is it is standard on two out of the 3 models available in Australia. Hard to avoid if you like that particular model
So I suspect by way of numbers about 40% of the new i30s they sell (and they are selling alot), I am pleased it is a general problem, the likely hodd of Hyundai to react at a suppliers level is very high.
I suggest bypassing the dealers. Thay are in the dark on this.
Jim.
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Have just had 1 month service done yesterday, mentioned that maps were >18 months out of date, stated that map upgrade was to be done as part of service.
Checked GPS before leaving dealer, our street still not listed (& it's been signposted since Oct 2010). Mentioned it to service chaps, they suggested to contact iCare - which I'll do.
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Have just had 1 month service done yesterday, mentioned that maps were >18 months out of date, stated that map upgrade was to be done as part of service.
Checked GPS before leaving dealer, our street still not listed (& it's been signposted since Oct 2010). Mentioned it to service chaps, they suggested to contact iCare - which I'll do.
If you go to the Help Section you will find the version, I have December 2011, pretty poor give the car was built well after that date.
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Have just had 1 month service done yesterday, mentioned that maps were >18 months out of date, stated that map upgrade was to be done as part of service.
Checked GPS before leaving dealer, our street still not listed (& it's been signposted since Oct 2010). Mentioned it to service chaps, they suggested to contact iCare - which I'll do.
If you go to the Help Section you will find the version, I have December 2011, pretty poor give the car was built well after that date.
Maybe it only gets updated once a year in December :idea: :whistler:
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Have just had 1 month service done yesterday, mentioned that maps were >18 months out of date, stated that map upgrade was to be done as part of service.
Checked GPS before leaving dealer, our street still not listed (& it's been signposted since Oct 2010). Mentioned it to service chaps, they suggested to contact iCare - which I'll do.
If you go to the Help Section you will find the version, I have December 2011, pretty poor give the car was built well after that date.
Maybe it only gets updated once a year in December :idea: :whistler:
Maybe, but the map distributors site has 2012Q2 for sale, I guess Hyundai could have cut a crook deal.
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I have logged a call directly with Hyundai, they said they would get back to me next week. I will keep you posted.
Jim.
look forward to your updates Jim, are u able to disable the school crossings and others all together so they dont appear, cheers
Checked this, disabled ped crossing, and the screen is still full of crossing signs.
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I have logged a call directly with Hyundai, they said they would get back to me next week. I will keep you posted.
Jim.
look forward to your updates Jim, are u able to disable the school crossings and others all together so they dont appear, cheers
Checked this, disabled ped crossing, and the screen is still full of crossing signs.
Thanks for that Jim, another thing to let Hyundai know about, will speak with my dealer, then to Hyundai if no joy, as disable means disable when I went to school.
Cheers
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Checked last night with the same outcome, but if you turn the alerts off all together they all do disappear. Strengthens the argument that disabling individual alerts should also remove then from the map? 👍
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Checked last might with the same outcome, but if you turn the alerts off all together they all do disappear. Strengthens the argument that disabling individual alerts should also remove then from the map?
It appears it is all or none with the warnings :'(, that makes no sense at all. Also my clock stays stuck for anything up to 30 minutes on the same time :mad:, thats how long before I lost patience and turned off the map and on again, also its position changes, all depends on what part of the media you are in, radio, map, phone. :undecided:
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Checked last might with the same outcome, but if you turn the alerts off all together they all do disappear. Strengthens the argument that disabling individual alerts should also remove then from the map?
It appears it is all or none with the warnings :'(, that makes no sense at all. Also my clock stays stuck for anything up to 30 minutes on the same time :mad:, thats how long before I lost patience and turned off the map and on again, also its position changes, all depends on what part of the media you are in, radio, map, phone. :undecided:
My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this....😳 I have emailed the service manager and Hyundai as I was not impressed with that response but have not heard back from either 😒 this along with the system freezing in some screens, traffic updates not working, volume adjustment glitch, old maps, voice files having no street names etc etc, I think a few of us need to send Hyundai an email listing all these concerns requesting an update to the software...
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Checked last might with the same outcome, but if you turn the alerts off all together they all do disappear. Strengthens the argument that disabling individual alerts should also remove then from the map?
It appears it is all or none with the warnings :'(, that makes no sense at all. Also my clock stays stuck for anything up to 30 minutes on the same time :mad:, thats how long before I lost patience and turned off the map and on again, also its position changes, all depends on what part of the media you are in, radio, map, phone. :undecided:
My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this.... I have emailed the service manager and Hyundai as I was not impressed with that response but have not heard back from either this along with the system freezing in some screens, traffic updates not working, volume adjustment glitch, old maps, voice files having no street names etc etc, I think a few of us need to send Hyundai an email listing all these concerns requesting an update to the software...
Quick note, Hyundai got back to me (phone message), yes all you get is beeps for warnings.
When I am back i town I need to write a long letter as to the vaule of a beep that covers evertything from black spots to ped crossings to Speed camera. That you have to look at the screen to see what is what. Pretty poor, prehaps we send a class letter from members of this forum.
Jim.
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Hi Jimmy,
I reckon individual emails from half a dozen (or more) of our members might have more impact that a joint one .. If you compare notes and are on the same page though that might help and refer to this site and thread by all means :goodjob:
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Checked last might with the same outcome, but if you turn the alerts off all together they all do disappear. Strengthens the argument that disabling individual alerts should also remove then from the map?
It appears it is all or none with the warnings :'(, that makes no sense at all. Also my clock stays stuck for anything up to 30 minutes on the same time :mad:, thats how long before I lost patience and turned off the map and on again, also its position changes, all depends on what part of the media you are in, radio, map, phone. :undecided:
My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this.... I have emailed the service manager and Hyundai as I was not impressed with that response but have not heard back from either this along with the system freezing in some screens, traffic updates not working, volume adjustment glitch, old maps, voice files having no street names etc etc, I think a few of us need to send Hyundai an email listing all these concerns requesting an update to the software...
Quick note, Hyundai got back to me (phone message), yes all you get is beeps for warnings.
When I am back i town I need to write a long letter as to the vaule of a beep that covers evertything from black spots to ped crossings to Speed camera. That you have to look at the screen to see what is what. Pretty poor, prehaps we send a class letter from members of this forum.
Jim.
Hi Jim and all others with GPS issues, if everyone puts down the problem/fault/issue I am happy to colate it all onto one post, this can then be cut and pasted into your own email and sent to both your dealer and Hyundai, even though this will be a generic email, they will get more than one. (if that is ok with the moderators)
Does anyone know if the i40 (i think has the same GPS) has the same issues as the i30???? Even my wife (the one who must be obeyed), who is not car savvy or even interested said the old Aldi GPS is much better.
On another note that I have a response on the tow bar for the GD, could someone advise where I should post this, as am trying to put things in the correct forum/thread
Cheers
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Whatever works best for you guys :goodjob: You have our full support :winker:
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happy to support this, mine does all of the above that everyone has mentioned...had a feeling this was software related and assume in future updates this would be fixed..
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Hi all, I just emailed Hyundai Customer service (Australia) the following. Some is my own personal view, (I noted this in my email). If I should not have mentioned this forum please advise me and I will retract it from Hyundai Australia.
I took delivery of my i30 Premium (GD) mid Jul 2012. Overall I am pleased with the vehicle as far as handling and driveability. My area of concern and great disappointment is with the Media/Map/Bluetooth configuration. I will detail my concerns in point:
Map/GPS 1. No spoken street names 2. No spoken warning’s, only beeps, unable to disable individual warnings, all or none it appears. To see what actual warning it is that is “beeping”, you need to look at the screen, which is very “busy” with other visual warnings. 3. Am already getting a message on my screen that says my map is out dated. So basically one of my “Mapcare” updates is used within a month or two of taking delivery of the car.
GPS Clock:
1.The clock often is not keeping correct time, you need to either turn the whole system off or change what part of the media system you are in, this seems to reconfigure the clock, this should not be required.
The above points are also noted by other members of the “i30 Owners Club” a web based forum where owners share both good and bad points on the i30 of all year models.
Is Hyundai Customer Care able to comment if any of the above will be considered in a software upgrade in the future. As stated above I am dismayed at how a GPS system in a 30k plus vehicle can be far inferior to an off the shelf GPS system bought from a supermarket.
The below point is a personal observation that I have not heard any other owner speak of.
Bluetooth: Phone Bluetooth is not voice controlled; this is not a fault, but a poor omission on Hyundai’s part given the standard of the vehicle. I do not consider having to take my vision off the road to make a call being a real hands free system. This is my error by not making myself educated in how the phone settings where when purchasing the vehicle, but a point I feel Hyundai should take notice of, as vehicle’s well below the price range and appointment level have as standard.
Looking forward to your reply.
Thanks
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Very good Marty... and I can't see a problem with mentioning us :goodjob2: :D
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:whsaid:
Feedback is what they need.
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As you may recall from my first test of the new i30 in February, I had reservations about the sat-nav and decided to stick with my trusty Garmin Nuvi.
I really don't understand why so many glitches manage to remain unnoticed during the development of a new or updated model. It isn't just Hyundai - it's all manufacturers. You read about new models being taken for exhaustive tests in all sorts of exotic places but for some reason the test drivers fail to notice them.
Hyundai somehow managed to launch the new i30 Style model in the UK with totally useless front parking sensors and a sat-nav that's not as good as some £100 models from Garmin, Tom Tom and others. On my model the trip instant economy meter is limited to 50 mpg - plain stupidity because the average economy is much higher than this - let alone the peak.
My neighbour has just bought his wife a new i10 - partly because my wife is so delighted with hers and the "girls" had a chat. The neighbour's car car is plagued with throttle lag which is apparently a common fault with the 2012 model - my wife's 2010 car is fine. Every month an ECU patch to cure the fault is promised by the dealer - but 4 months on it is yet to materialise. My betting is that they went too far in modulating the throttle response to get the best government economy figures.
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Very true Alan and very frustrating :undecided:
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I seem to have found another bug. When setting the map to auto colours (dark at night, light during the day) instead of being auto changing, it just stays as the night map.
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My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this....😳
Have you tried manually setting the timezone as opposed to "auto setting" the clock?
It's this screen (Menu->More-> Settings->Regional->Time Zone)
The screen looks like this:
(http://i7.photobucket.com/albums/y253/dougie566/photo-2-1.jpg)
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My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this....😳
Have you tried manually setting the timezone as opposed to "auto setting" the clock?
It's this screen (Menu->More-> Settings->Regional->Time Zone)
The screen looks like this:
(http://i7.photobucket.com/albums/y253/dougie566/photo-2-1.jpg)
I have been in that screen but cannot remember if I changed it. I will have a look and report back on the weekend when back home.
Thanks for the suggestion 👍
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have you all seen http://www.hyundainav.com/ (http://www.hyundainav.com/) ? looks as though it's a website where Hyundai will release updates for their mapping software. selecting Australia doesn't populate anything just yet though.
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The i30 is not included in Europe. (The UK is not listed separately)
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yep, i didn't see i30 listed in there anywhere, but I would imagine that is where they will have their software updates available.
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Seems very sparse at the moment, bit odd that selecting Brazil gives more model options than Europe :undecided:
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Seems very sparse at the moment, bit odd that selecting Brazil gives more model options than Europe :undecided:
Yeah, Brazilian usually = less not more :D
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I see what you did there...
If you choose any old car it let's you download. PDF instructions, you'll see you update it by downloading your files, chucking then on a USB drive and plugging it into the aux port. Looks pretty straight forward.
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Here is something else I have sumbled upon, which is very frustrating . . .
I programmed my VoiceMail retrive number in to the prestored numbers, great idea I thought, BUT when I dialled it the first time it struck me, no number pad access during a call, that's right forget getting through the IVR on any businesses you dial or voice mail systems.
Bugger!!!!
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Checked last might with the same outcome, but if you turn the alerts off all together they all do disappear. Strengthens the argument that disabling individual alerts should also remove then from the map?
It appears it is all or none with the warnings :'(, that makes no sense at all. Also my clock stays stuck for anything up to 30 minutes on the same time :mad:, thats how long before I lost patience and turned off the map and on again, also its position changes, all depends on what part of the media you are in, radio, map, phone. :undecided:
Quick note, Hyundai got back to me (phone message), yes all you get is beeps for warnings.
When I am back i town I need to write a long letter as to the vaule of a beep that covers evertything from black spots to ped crossings to Speed camera. That you have to look at the screen to see what is what. Pretty poor, prehaps we send a class letter from members of this forum.
Jim.
Hi Jimmy I just picked up my new GD Elite CRDI yesterday and wondered what the beep noises were for? Now I know.
My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this.... I have emailed the service manager and Hyundai as I was not impressed with that response but have not heard back from either this along with the system freezing in some screens, traffic updates not working, volume adjustment glitch, old maps, voice files having no street names etc etc, I think a few of us need to send Hyundai an email listing all these concerns requesting an update to the software...
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Been a week since I wrote to Hyundai AU about a number of points, not even a courtesy reply saying they are looking into it. Not impressed
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Been a week since I wrote to Hyundai AU about a number of points, not even a courtesy reply saying they are looking into it. Not impressed
That's a bit of a surprise :undecided: we need to bombard them with valid complaints about the GPS from multiple new owners .. I guess they maybe running a few things past head office :whistler:
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Been a week since I wrote to Hyundai AU about a number of points, not even a courtesy reply saying they are looking into it. Not impressed
That's a bit of a surprise :undecided: we need to bombard them with valid complaints about the GPS from multiple new owners .. I guess they maybe running a few things past head office :whistler:
Good idea, what email address did you send it to?
BTW I just recived a Sales and Delivery Evaluation Survey, this might be a great opportunity to raise this, did anyone else get this?
Jim.
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This forum is so big now and worldwide that they would have to listen to genuine, reasonable, multiple requests, although it does take time to implement change when talking large multi-nationals.
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Been a week since I wrote to Hyundai AU about a number of points, not even a courtesy reply saying they are looking into it. Not impressed
That's a bit of a surprise :undecided: we need to bombard them with valid complaints about the GPS from multiple new owners .. I guess they maybe running a few things past head office :whistler:
Good idea, what email address did you send it to?
BTW I just recived a Sales and Delivery Evaluation Survey, this might be a great opportunity to raise this, did anyone else get this?
Jim.
This forum is so big now and worldwide that they would have to listen to genuine, reasonable, multiple requests, although it does take time to implement change when talking large multi-nationals.
Sent it to the customer care email http://www.hyundai.com.au/contact-us (http://www.hyundai.com.au/contact-us)
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Have an i40 Premium Sedan with all the same Sat nav issues mentioned here.
Have had the unit flashed by the dealer to stop the "Update your maps message" coming up which was successful. Interested to see if Hyundai corrects any of these other issues with an update in the near future.
Also had an issue with bluetooth linkup for a second phone. When paired the second phone would not actually work with the unit although it said it was paired. Seemed to have solved the issue after three weeks of trying different things by changing the passkey on the unit before pairing the second phone.
Both phones now download their phonebooks and recent call history and you can select either where only the first phone paired would work previously.
Cheers
Mike
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Welcome Mike.... thanks for that :goodjob:
The i40 Premium sedan is an awesome car to look at and be in.. was just a little disappointed with the performance.. how do you find it? What did you drive before, if you don't mind me asking?
Sorry for the off topic peeps :-[ :whistler:
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Mitsubishi 380 vrx which I still have. 2007 model with 15 months factory warranty still to go. Manic performance if you open the taps with good handling but likes to use fuel around town. Great car on a long trip.
I never considered the i40 because I thought it would be too slow. One test drive was enough to change my mind. Tows my 1300kg boat with no issues at all. On the highway 5.5 ltrs per 100 is easily achievable. 9.0 ltrs around town. Fully equipped , quiet, good performance and nice ride. Love it!!!
Cheers
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That's great feedback thanks .. Bit thirsty around town though (for me) :eek:
Great looking car (one of the nicest on the road IMO) :goodjob2:
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I just received the below in response to my earlier post dated on: August 24, 2012, 01:12:36 . I am pleased they are looking into most of it. My comments in red.
Dear Mr. Martin,
Thank you for contacting Hyundai Customer Care.
We have sent your email directly to our product planning division for feedback, please see their response in below relation to your email.
1.) this is not common in factory fit navigation systems, but we are studying for future models I think they are refering to other makes ie Mazda dont have it either. I am going to drop into Mazda and Holden and check the Mazda 3 and Cruze nav set up
2.) I’m not sure what is being requested, perhaps an example would help with our product development (competitor product or description) I thought it was pretty clear what I was asking,
3.) this update should have been conducted during pre delivery. (Contact dealer)
4.) GPS clock has been identified and is being discussed with the manufacture.
1.) lack of Bluetooth voice recognition? We will investigate.
Overall, we’re confident that our system is class leading at this price point and I welcome comparisons with competitor products. While the customer may believe a ‘supermarket’ bought system will out-perform his unit, it is simply untrue. Our system exhibits many strengths over and above a portable navigation device, most important of which is dead-reckoning.
Dead-reckoning utilises the vehicles speed signal and a 3D gyroscope to ensure the vehicle does not get lost. This means it always has an accurate location at cold start (prior to satellites gaining full lock), it does not drop-out in tunnels or underground car-parks, and it maintains its location and is able to arrive at destinations in dense city areas, forests and gorges - a portable device absolutely cannot achieve this.
Our full package of SUNA live traffic, NAVTEQ MapCare plan, reversing camera, speed limits, school zones, camera warnings, 3D landmarks, etc…, is quite simply unmatched in this segment. We welcome comparisons with all competitors, Golf, Mazda3, Corolla, Cruze, anything anyone cares to choose.
We would recommend that your system be inspected by your local Hyundai dealer for any updates, or have the dealer escalate any technical concerns directly to Technical Support via Hyundai Head Office.
Once again, thank you for contacting Hyundai Customer Care and supplying us with your feedback.
Kind regards,
Mark Cooper
Customer Care Officer-Senior
Hyundai Motor Company Australia
Phone : 1800 186 306
mailto : customercare@hyundai.com.au
Web : www.hyundai.com.au (http://www.hyundai.com.au)
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I just received the below in response to my earlier post dated on: August 24, 2012, 01:12:36 . I am pleased they are looking into most of it. My comments in red.
1.) this is not common in factory fit navigation systems, but we are studying for future models I think they are refering to other makes ie Mazda dont have it either. I am going to drop into Mazda and Holden and check the Mazda 3 and Cruze nav set up
The Mazda 3 does not have turn by turn. However the new Mazda CX5 does have turn by turn (it has a built in TomTom unit)
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They sound a bit smug (and unrealistic) about how good the system is..
Don't you hate that when they sidestep or ignore you main messages ..
I am having a similar issue with Jetstar at the moment :twisted:
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2.) I’m not sure what is being requested, perhaps an example would help with our product development (competitor product or description) I thought it was pretty clear what I was asking,
[/color]
Point 2 Is the one that bugs me most, e.g. I am on the radio screen and I hear a slight beep, what the heck, do I navigate back to the GPS screen to see what's up!
I think writing a letter to a leading motoring magazine cc this clown might get some more interest.
Maybe email him this URL https://www.i30ownersclub.com/forum/index.php?topic=16497 (https://www.i30ownersclub.com/forum/index.php?topic=16497)
Jim.
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Point 2 Is the one that bugs me most, e.g. I am on the radio screen and I hear a slight beep, what the heck, do I navigate back to the GPS screen to see what's up!
I think writing a letter to a leading motoring magazine cc this clown might get some more interest.
Maybe email him this URL https://www.i30ownersclub.com/forum/index.php?topic=16497 (https://www.i30ownersclub.com/forum/index.php?topic=16497)
Jim.
Same as you Jim, this point is a problem, as it can confuse the driver and be a distraction.
2. No spoken warning's, only beeps, unable to disable individual warnings, all or none it appears. To see what actual warning it is that is “beeping”, you need to look at the screen, which is very “busy” with other visual warnings.
I thought point 2 was very clear, I have resent with more clarification on what the issue is. I feel they know what I am asking, but will not recognise it is an issue. Do the European models have this problem???
I am more than happy to email the URL if an administrator/moderator says it's ok??
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Yep it is fine to share the URL :goodjob2: (I fixed your quote too) :cool:
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Point 2 Is the one that bugs me most, e.g. I am on the radio screen and I hear a slight beep, what the heck, do I navigate back to the GPS screen to see what's up!
I think writing a letter to a leading motoring magazine cc this clown might get some more interest.
Maybe email him this URL https://www.i30ownersclub.com/forum/index.php?topic=16497 (https://www.i30ownersclub.com/forum/index.php?topic=16497)
Jim.
Same as you Jim, this point is a problem, as it can confuse the driver and be a distraction.
2. No spoken warning's, only beeps, unable to disable individual warnings, all or none it appears. To see what actual warning it is that is “beeping”, you need to look at the screen, which is very “busy” with other visual warnings.
I thought point 2 was very clear, I have resent with more clarification on what the issue is. I feel they know what I am asking, but will not recognise it is an issue. Do the European models have this problem???
I am more than happy to email the URL if an administrator/moderator says it's ok??
I think you should send a reply stating your feelings on how the 1st email was handled. Let them know you're not a fool and don't appreciate replies that don't address your specific concerns. :neutral:
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My clock starts an hour late each time the car is turned on and then updates to the correct time, normally within 5mins. I suspect that the clock is based on the GPS time and asked the dealer to change the default time to Qld but they had no idea how to do this....😳
Have you tried manually setting the timezone as opposed to "auto setting" the clock?
It's this screen (Menu->More-> Settings->Regional->Time Zone)
The screen looks like this:
(http://i7.photobucket.com/albums/y253/dougie566/photo-2-1.jpg)
I have tried manually setting the Time Zone but it still changes (trying to work out where in the world it is it appears).
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Has anyone managed to get the SUNA traffic updates to work?
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Has anyone managed to get the SUNA traffic updates to work?
Mine appears to update as everytime I travel to work it has different "events", if that is what you are asking? Are ou in the coverage area for your city. I am in the Southern highlands in NSW and it does not cover my local area, only lets me know whats doing when I get to liverpool when traveling into the city
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Has anyone managed to get the SUNA traffic updates to work?
Mine appears to update as everytime I travel to work it has different "events", if that is what you are asking? Are ou in the coverage area for your city. I am in the Southern highlands in NSW and it does not cover my local area, only lets me know whats doing when I get to liverpool when traveling into the city
Yeah I think that is it. I don't know if mine is 'configured', does not appear so when I go into the settings (which normally results in the system freezing). I definitely don't get any events that I am aware of, and I just checked their coverage and Brisbane is listed. I might hit you up for some screen shots of your settings at some stage if I have no luck 😉 thanks for the response 👍
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Will do some screen shots when at work on Friday.
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Service manager suggested a replacement unit due to my freezing and Bluetooth issues. Will probably have it in next week to get it done so will report back on performance, issues, and version of the new unit.
On a side note from another thread they are also going I check my low beam lights again.
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Service manager suggested a replacement unit due to my freezing and Bluetooth issues. Will probably have it in next week to get it done so will report back on performance, issues, and version of the new unit.
On a side note from another thread they are also going I check my low beam lights again.
:goodjob:
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Recently I went with my girlfriend as she is looking for a new i30 and the first thing I noticed was that the navigation system is using iGo Primo just with a changed loading screen. I currently have that running in my 7" GPS in my 07 i30. If you want to have the street names to be pronounced and for verbal announcements when speeding you need to install extra voice files for TTS (text to speech). You can download those files from fixmygps.info or austech.info but firstly you need to work out how to access the memory/access the WinCE desktop to transfer the files across via USB.
You should be able to get a registry editor and bypass the shell to access WinCE desktop and then transfer files across, change the shell to what you want and boot any GPS software e.g. iGo 8 or navman or tomtom just through downloading the files from elsewhere. But if something goes wrong it won't be covered by warranty for your stereo.
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Service manager suggested a replacement unit due to my freezing and Bluetooth issues. Will probably have it in next week to get it done so will report back on performance, issues, and version of the new unit.
On a side note from another thread they are also going I check my low beam lights again.
Stikman, Good to hear they r going to resolve the problems for u. What are the bluetooth issues you are having? Did u get the suna working in it.
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Waja's post fills me with hope for many possibilities for the GPS unit.
One thing I HATE is the disclaimer you have to agree to EVERY time you get in your car to drive; I may keep this car for 10 years, I get the risks, can't we dismiss that message permanently somehow?
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My garmin does that Disclaimer every time but it fades by itself :undecided:
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Service manager suggested a replacement unit due to my freezing and Bluetooth issues. Will probably have it in next week to get it done so will report back on performance, issues, and version of the new unit.
On a side note from another thread they are also going I check my low beam lights again.
Stikman, Good to hear they r going to resolve the problems for u. What are the bluetooth issues you are having? Did u get the suna working in it.
A couple of times it has thought it was still connected to my wifes phone when it was no longer in the car or within range. This prevents it from connecting to mine. It is also hit and miss on auto connecting even when set up with the phone (auto connects to mine 90% of the time but occassionally just looks for my wifes then gives up all together :'()
SUNA still not showing anything. When i click on the settings button and click Traffic the system freezes and i cannot access that menu. If i access Traffic settings from within the GPS Software i am not getting a Provider List or option to configure one. Is this the same on yours? The scanning 0MHz also seems to indicate it is not working.
(http://i11.photobucket.com/albums/a173/planoux/iPhone003.jpg)
The following also looks like confirmation on the iGO9/Primo software being used, which should mean all the 'features' we feel are missing could be available if Hyundai choose to include them. This is a backup file generated onto my inserted USB stick (that i use for music) when i navigated to the update option within the GPS.
(http://i11.photobucket.com/albums/a173/planoux/igo9.jpg)
Not sure that it would be as easy as adding the required files to this directory and going back in and clicking on update, or if they have a program that gives this access (more likely).
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Stikman, I cant load any pics, and am unable to find the thread on how to again. Basically mine say 106.5 mhz and is full of events, also when I go to the providers screen it says SUNA, PAID.
I am going to pair my wifes phone tomorrow and see how it goes. About 1 in 5 times mine wont pair when i get in the car, I have to push the answer button on the steering wheel.
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Stikman, I cant load any pics, and am unable to find the thread on how to again. Basically mine say 106.5 mhz and is full of events, also when I go to the providers screen it says SUNA, PAID.
I am going to pair my wifes phone tomorrow and see how it goes. About 1 in 5 times mine wont pair when i get in the car, I have to push the answer button on the steering wheel.
Thanks for that, definitely appears mine has not been set up. Will see how the new unit goes I guess. 👍
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Just realized today after you turn off vehicle Bluetooth on our phones htc desire and iPhone 4s remain connected on the phone until you get out of range of the vehicle. Not a big deal but unusual in my experience. If you are streaming music via Bluetooth the music keeps progressing on your phone (but no sound) until you move away (about 30 meters ) from the car and stops as soon as the Bluetooth disconnects.
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Just realized today after you turn off vehicle Bluetooth on our phones htc desire and iPhone 4s remain connected on the phone until you get out of range of the vehicle. Not a big deal but unusual in my experience. If you are streaming music via Bluetooth the music keeps progressing on your phone (but no sound) until you move away (about 30 meters ) from the car and stops as soon as the Bluetooth disconnects.
Very unusual in my experience too :undecided:
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Just realized today after you turn off vehicle Bluetooth on our phones htc desire and iPhone 4s remain connected on the phone until you get out of range of the vehicle. Not a big deal but unusual in my experience. If you are streaming music via Bluetooth the music keeps progressing on your phone (but no sound) until you move away (about 30 meters ) from the car and stops as soon as the Bluetooth disconnects.
my phone seems to disconnect pretty quickly.
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Interesting update on my exchange unit today........response from dealer service manager.
'they are currently holding off on exchange unit’s pending some software updates'
No ETA but hopefully this means they are doing something about our 'concerns' and we will have a resolution to at least some of them shortly 👍
Probably an opportune time to get as much feedback to them as possible 😉
I will be sending Hyundai Australia another email tonight.
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Good one Stikman :goodjob:
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What I don't like about the Sat-Nav unit on my 2012 i30 Elite Auto:
1. I don't understand why they didn't put a normal clock that would be independent of the sat-nav unit. A clock that always works well without even having to turn the sat-nav unit on.
2. The volume knobs are too high. Why not at the bottom of the unit, which would be so much easier to reach?
3. I cannot adjust the sat-nav guidance volume. The volume slider is always in the middle and I cannot move it either way. I tried by tapping and with volume knobs but still unsuccessful.
4. The warning notification with the Agree button drives me nuts! Why Hyundai wants me to read it every time I turn the unit on? The dealer said it is a safety feature that cannot be disabled.
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What I don't like about the Sat-Nav unit on my 2012 i30 Elite Auto:
1. I don't understand why they didn't put a normal clock that would be independent of the sat-nav unit. A clock that always works well without even having to turn the sat-nav unit on.
2. The volume knobs are too high. Why not at the bottom of the unit, which would be so much easier to reach?
3. I cannot adjust the sat-nav guidance volume. The volume slider is always in the middle and I cannot move it either way. I tried by tapping and with volume knobs but still unsuccessful.
4. The warning notification with the Agree button drives me nuts! Why Hyundai wants me to read it every time I turn the unit on? The dealer said it is a safety feature that cannot be disabled.
All very valid grievances.
Workaround for Nav volume: hit the i button (right tuning knob) to repeat the next navigation instruction, while he/she is talking, use your steering wheel volume button to adjust the navigation volume.
There is ample room next to the temperature on your little screen in between the taco and speedo to put a clock... why they didn't is beyond me...
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Welcome to the forum, Erik.
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Is it not the same as the i40??
If you have the unit off, pressing the clock button puts a big old analogue clock up on the screen, even with the unit on, pressing the clock button gives a big old digital clock overlaying whichever screen you are on. On the i40 the clock button is beside the CD slot.
EDIT- Yep just had a look at an interior pic and you have that button, got to agree about the rotating dials being high in the dash :eek:
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Any more news on these issues?
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Nothing from my end, emailed the Service Manager on Wednesday for an update in the replacement unit but have not heard back.
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Stikman, thought you would have your new unit by now!!! Mine cant make up its mine about the time since daylight savings, keeps jumping back and forth an hour. Got in a real flap when I thought I was running late for work the other day
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Stikman, thought you would have your new unit by now!!! Mine cant make up its mine about the time since daylight savings, keeps jumping back and forth an hour. Got in a real flap when I thought I was running late for work the other day
^THIS! it's rediculous! why can't it remember what time zone it was in when you last turned it off?
also, when the correct time here is say, 4pm, why on earth has my car told me it's 6pm? there's no sense to that...2 hours out?
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Nothing from my end, emailed the Service Manager on Wednesday for an update in the replacement unit but have not heard back.
Nothing back from the Service Manager so it went to a new dealer today for its 7500km service, they quoted about $200 less then where I purchased it and then when I picked it up it was almost $100 less then quoted 👍 and they washed and vacuumed the car. Anyway back on topic, they have ordered a replacement unit and know nothing about the story from the last dealer about Hyundai not doing replacements at the moment (neither did Hyundai when I spoke to them today). The next week will be the test of the new dealer coming through on their promise but early indications are good. They also improved my low beam lights (again the last dealer had failed on), I will try to find that thread and update it also.
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This is good news. :goodjob2:
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Nothing from my end, emailed the Service Manager on Wednesday for an update in the replacement unit but have not heard back.
Nothing back from the Service Manager so it went to a new dealer today for its 7500km service, they quoted about $200 less then where I purchased it and then when I picked it up it was almost $100 less then quoted 👍 and they washed and vacuumed the car. Anyway back on topic, they have ordered a replacement unit and know nothing about the story from the last dealer about Hyundai not doing replacements at the moment (neither did Hyundai when I spoke to them today). The next week will be the test of the new dealer coming through on their promise but early indications are good. They also improved my low beam lights (again the last dealer had failed on), I will try to find that thread and update it also.
If the new crowd keep up the good work you'll have to give them a big wrap in the testimonial section :goodjob:
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For UK owners at least there is a software update for our units which fixes the Bluetooth issue of only displaying the first track on your device and more importantly switches on traffic updates in the satnav system.
I presume that there are other upgrades and patches too, I need to research more to see what they are.
I have just downloaded and installed in the i40, a pretty painless process, but don't believe the bit on the site where it says insert the USB drive and the update will take a couple of minutes, it's more like 20 minutes!
Here is the link
http://www.navigation.com/is-bin/INTERSHOP.enfinity/WFS/Navteq-HyundaiEMEA-Site (http://www.navigation.com/is-bin/INTERSHOP.enfinity/WFS/Navteq-HyundaiEMEA-Site)
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thanks Jim,
have you been able to fix this problem? i have recently taken delivery of an i30 premium, and like you, all i get is soft little beeps, with no voice warning even though all my settings are set to audio and visual.
i'm really hoping all your good work has been able to fix this as i'm finding it really annoying. thanks heaps. Mike
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Hi Mike
Welcome to the forum. :goodjob2:
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My whole unit was replaced about a month ago, traffic updates now work but Bluetooth still does not look for more then the last phone paired, none of the nav features have been updated, system is still slow to respond.....! Not really what I had hoped for 😒
Oh yeah, I can no longer get into the test section now so they have made that change! 😡
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thanks Stikman,
and what sort of camera warning alerts do you receive now?
Is it still just a barely audible beep, or has there been some improvement?
thanks. Mike
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I get the beep, not sure but I think the volume is probably linked to the GPS instruction volume which I normally have pretty low. I can test if you would like.
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i would appreciate that please.
so that means the beep is the only form of warning that the system produces? the best we can hope for is that maybe the volume can be turned up so it's a bit louder.
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if you go to http://hyundainav.com (http://hyundainav.com) you will see that Australia is now selectable, looks like we can grab map/software updates now.
It's not letting me download anything though, although a lot of sites don't work from my work PC, so I will try tonight at home.
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i would appreciate that please.
so that means the beep is the only form of warning that the system produces? the best we can hope for is that maybe the volume can be turned up so it's a bit louder.
I turned the warnings back on last night and the volume was not great and did not appear to change if I turned up the navigation volume. I looked through the settings but they are greyed out and cannot be adjusted there....another silly design flaw. Not sure if you can adjust the volume as it beeps like you do with the navigation volume, I was unable to test this. Sorry, not very helpful but possibly confirmation that the latest version has soft beeps as I don't recall this being an issue before I had the unit replaced.
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It's not letting me download anything though...
You can get Russia, Brazil and the Middle East. What more do you want :rolleyes:
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thanks Stikman and Jim,
i've sort of come to the conclusion that the alerts work on the basis of a very soft beep to alert you to see what icon is flashing on the GPS map screen. Therefore, you really need to have the map on the screen on all the time. I'd like to disable all the alerts other than camera alerts and see if this makes the screen less busy. Overall, not as good a GPS unit as others i've experienced. My wife who is the regular driver tells me the radio volume is turned down when the beeps start to come on.
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Hello all, Has anyone had any luck with Hyundai on this. I have just purchased the GDi30 and it seems the navigation is still the same. Even if they had different beeps for different alerts would be better than what they have got. Love the car but must admit I'm just a little disappointed with the Sat Nav for something that's marketed as premium.
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I think that people are very harsh on Hyundai for the various niggles about the media system, trawl any of the other manufacturer forums and you will find the members having similar complaints about their inbuilt systems.
WHY????
Hyundai, in common with those other manufacturers, do not make the systems themselves, they are third party units bought in, Hyundai UK regularly get asked on their Facebook page what update x.x.xactually does and the answer in the first instance is usually "we are aware of the update and we are currently in discussion with Navteq". I can only assume this is why the updates are available from Navteq before Hyundai, they may wish to test the updates before announcing they are official.
Surely Stuffa you are not suggesting that the only part of your i30 which should or is Premium is the media unit? If that was your expectation then I am not surprised you are disappointed, but really, the Premium badge applied to your car is about all the extras over the lower models considered together isn't it?
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I have experienced the GPS unit is other premium cars I have owned, and their list of oversights is considerably shorter than can be found on the Hyundai unit.
The failure of this unit to match that standard of the rest of the vehicle is why it stands out so much.
Hyundai have dropped the ball twice on this, first by clearly not engaging in any User Acceptance Testing, or QA before releasing this in to the marketplace, and then by failing to acknowledge and repair outstanding problems, made even more annoying by dropping back to denying that this is a problem.
At least they have not followed your lead of deferring to it being a 3rd party's problem, not theirs. I've check my chequebook, the cheque was clearly made out to Hyundai, and it they that have offer a 5 year warranty and a 3 year software/map upgrade on the unit.
If the unit was stand alone, or would have been returned within days or purchase, what stops me is I love the rest of the car.
When I am ask prospective buyer what I think of my i30, I say I love it, but defer your purchase until the CRAP GPS is fixed.
I think that people are very harsh on Hyundai for the various niggles about the media system, trawl any of the other manufacturer forums and you will find the members having similar complaints about their inbuilt systems.
WHY????
Hyundai, in common with those other manufacturers, do not make the systems themselves, they are third party units bought in, Hyundai UK regularly get asked on their Facebook page what update x.x.actually does and the answer in the first instance is usually "we are aware of the update and we are currently in discussion with Navteq". I can only assume this is why the updates are available from Navteq before Hyundai, they may wish to test the updates before announcing they are official.
Surely Stuffa you are not suggesting that the only part of your i30 which should or is Premium is the media unit? If that was your expectation then I am not surprised you are disappointed, but really, the Premium badge applied to your car is about all the extras over the lower models considered together isn't it?
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I have experienced the GPS unit is other premium cars I have owned, and their list of oversights is considerably shorter than can be found on the Hyundai unit.
The failure of this unit to match that standard of the rest of the vehicle is why it stands out so much.
Hyundai have dropped the ball twice on this, first by clearly not engaging in any User Acceptance Testing, or QA before releasing this in to the marketplace, and then by failing to acknowledge and repair outstanding problems, made even more annoying by dropping back to denying that this is a problem.
At least they have not followed your lead of deferring to it being a 3rd party's problem, not theirs. I've check my chequebook, the cheque was clearly made out to Hyundai, and it they that have offer a 5 year warranty and a 3 year software/map upgrade on the unit.
If the unit was stand alone, or would have been returned within days or purchase, what stops me is I love the rest of the car.
When I am ask prospective buyer what I think of my i30, I say I love it, but defer your purchase until the CRAP GPS is fixed.
I think that people are very harsh on Hyundai for the various niggles about the media system, trawl any of the other manufacturer forums and you will find the members having similar complaints about their inbuilt systems.
WHY????
Hyundai, in common with those other manufacturers, do not make the systems themselves, they are third party units bought in, Hyundai UK regularly get asked on their Facebook page what update x.x.actually does and the answer in the first instance is usually "we are aware of the update and we are currently in discussion with Navteq". I can only assume this is why the updates are available from Navteq before Hyundai, they may wish to test the updates before announcing they are official.
Surely Stuffa you are not suggesting that the only part of your i30 which should or is Premium is the media unit? If that was your expectation then I am not surprised you are disappointed, but really, the Premium badge applied to your car is about all the extras over the lower models considered together isn't it?
Well said Jimmy. I'm very happy with my car also but it has an inferior GPS. It looks like in Europe problems have been addressed and fixed and they have a lot better mapping then the Australian version.
Bumpkin I don't know what your problem is. The GPS with intergrated bluetooth was a major selling point and doesn't live up to expectations. The dash mounted GPS I had in my old car was superior to this unit. I simply posted here to find out if anybody had any luck with Hyundai with their issues.
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I do have to agree that the Sat Nav is not as good as I had hoped. My biggest gripe is the UK postcode search (only partial postcodes can be used) . I have just loaded the very latest software update but have no idea what difference it makes (the original was version 5, then I loaded 6 and now 7). I love the car and I consider this to be just a minor niggle. Trying to find someone to talk to about it is a different matter. I wanted to find out if there was going to be a map update and if so would it be a gratis one. My dealer didn't know, I tried to contact Hyundai and they didn't know and suggested I contact Navteq (the software provider). They didn't really know and suggested I contacted the maker of the unit. They suggested I contact Hyundai......and so we start again. Surely someone at Hyundai could take responsibility for answering questions about the Nav system. Like I said, only a minor grumble but I am getting on in years now so moaning is one of the few pleasures I have left in life :rolleyes:
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:Shocked: Not a problem, simply an observation.
Your post states that the GPS unit is marketed as Premium, are you absolutely sure that was the case? I would have thought that the entire car was classified as such but perhaps not?
When you say "major selling point", do you mean that Hyundai Australia are pushing the GPS feature in their advertising or that for you personally it was a deal maker and that the only part of the Premium model which you really wanted to be Premium is the GPS?
If the latter then I would have been ensuring that it matched my expectations before signing on the dotted line, as Alan did with his purchase, I think that he would have been quite keen on our Style-Nav model but his reservations about the unit at the time ensured that he bought the Style model instead.
Do you have a "fit for purpose" type law in Australia where you can definitively prove that you have been sold misrepresented goods and get some form of compensation? Even if you threaten to use that against Hyundai it may waken them up to how serious you all are about the shortcomings :undecided:
(I only have to Google XXXX GPS Problems, inserting any manufacturers name into XXXX to come up with thousands of hits for every one of them, so stand by my original comment that Hyundai are certainly not alone :undecided: )
Titch, there is currently discussion amongst various owners of i30, ix35 and i40 owners about the UK postcode update, the new Santa Fe has it as standard, new i40's now have it (I presume that this means the i30 and ix35 do too?) yet existing owners don't appear to have been made aware of it and none of the firmware updates do anything to that feature.
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I see that there is a new map available for the i30 and I have emailed Navteq and asked if it has the full postcode system (they will reply within 2 days apparently). It costs €160 - which if it does have the update I expect I will get it - although I would like to think that Hyundai (as per the Aussie version) would supply free updates for the first three years - but I bet they don't!!
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From Navteq; The current 2013 maps do not add any features of change the display; it is a navigation map update only. We do not foresee a system upgrade that would enable navigation on full (UK) postcode.
This contradicts what Hyundai are saying on Facebook. Bit of a poor show if someone at Hyundai can't give a definitive answer. The Sat Nav is an extra £500 so you would think that it would have at least the same facilities as a separate system which only costs £50 or so.
I suppose that the only thing I can gripe about is this minor annoyance then the car must have (and did) exceed my expectations. I am being greedy - I don't want a 99% satisfactory car ...I want 100%
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Hi,
We purchased our GD i30 Elite just before Christmas (2012). I have to say I am really disappointed with the integrated GPS. I looks to me like it is an OEM version of IGO My Way, but has been severely nobbled compared to the smartphone versions. I was using it on my old Windows phone over five years ago. Even back then text-to-speech was standard but it isn't included in our i30. My biggest gripes with the integrated GPS is having to acknowledge the operating terms and conditions every time I turn the ignition on. Like has been suggested here, I can't hear the camera warnings. Actual speed has been disabled. Routing, at least in Melbourne is dreadful. Even with the routing profile set to use freeways and toll roads, the thing wants to take me on a rat run through suburban streets. And of course, no text-to-speech. In general, the UI is quite clumsy.
For Australian drivers I'd suggest the iPhone and Android app Metroview is far more functional and the maps are far more up to date. Not sure about Android, but the iPhone version with full Australian maps costs $24.95. Outstanding.
My view for what it's worth ...
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Welcome to the forum Nonno.
There has been some criticism of the GPS in the GD model as you've no doubt read.
I can't comment too much because I've never used one, other than to say that it was one of the main reasons I chose the Active model and added my own Navman MY350LMT with 5" screen and free map updates for life, for $275.
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Just got my first free map update done with my 30k service yesterday.
Dug in to the settings, the map is now a whopping update to Q3 2012 Australia maps. What a joke.
When I last looked, I'm pretty sure it was 2009 (which shipped in a 2012 model car). I already checked the Map for the Kempsey pacific highway bypass, which has been open for over a year. It's not on the map.
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Very poor, this has been going on way too long, Hyundai need a good kick up the clacker.... :head_butt:
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They certainly do.
They charge more for the privilege of owning and Elite or Premium but the mapping is inferior to just about every after-market GPS available.
I bought a second Navman the other week for $95 and it's better than Hyundai's.
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Very poor, this has been going on way too long, Hyundai need a good kick up the clacker.... :head_butt:
Whoaa lads, back up a bit here!!
Hyundai/Kia do not own the maps, they are supplied by Navteq/Here and as such they are the ones who need the kick.
Whilst it could be argued that the vehicle manufacturer shift their custom to a more up to date supplier, we the consumer do not know what contract Hy/Kia are signed into with Here.
Further to this a different contract with another supplier could see existing models being left behind or having to pay significant money to be converted to a new supplier, can't see owners being overly happy about that and can also see prospective owners being stunned by a hike in model price just to accommodate a "better" map supplier.
As stated by Doggie and many others before the best option with ANY car is actually an after-market unit, that way the customer has the choice.
I guess it depends on what you prefer, I am happy with the shortcomings of the Hy unit (although to be fair the UK maps are currently slightly newer than the "update" to Q3 2012, however I still occasionally find myself driving through fields according to the nav!), but I like the less cluttered look of a built in unit rather than plonking a unit on a beanie on the dash or stuck to the windscreen.
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The only issue I've come across - not that I've used the system much in my 3 days of ownership - is that the "local traffic" brings up roads and conditions from 150 miles away, in Leicester :rolleyes:
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Whoaa lads, back up a bit here!!
Hyundai/Kia do not own the maps, they are supplied by Navteq/Here and as such they are the ones who need the kick.
Whilst it could be argued that the vehicle manufacturer shift their custom to a more up to date supplier, we the consumer do not know what contract Hy/Kia are signed into with Here.
Navteq also supply maps to Garmin and they don't seem to have any trouble offering current updates for my GPS, so yes, I do blame Hyundai....
Whether they are just plain lazy and aren't chasing up more recent updates up or what, ultimately the buck stops with them....
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I am on an Estate that has only one entrance road and when I approach it the GPS tells me to turn right :confused: The Estate has been established for about 5 years, good job I know where I live but if I was a stranger it would get me lost . :( It directs me out of the Estate with no problems , go figure. :rolleyes:
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I usually agree with Bumpkin, but not this time. The navigation system in the car is part of the features of the vehicle and marketed as such. Those that pay the extra money are entitled to the best mapping updates available at all times, so Hy do need a clacker kick IMO.
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:whsaid:
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@ Bumpkin: I hear what you're saying but ultimately, it's the manufacturer's decision to go with the various suppliers and I think they have to take the consequences and that the buck stops with them.
The reality is, their GPS systems are inferior to after-market items and it's one area they need to address if they want to reach their goals in terms of being a world leader in motor vehicle manufacturing.
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What I find strange is that Navteq/Here have a section on their website where you can view the current maps but there appears to be a huge delay before they are issued.
Last year the main A45 road near Birmingham was diverted with a long loop to enable the runway at the airport to be extended. This new layout appeared on Google maps and the Navteq maps (on their website) quite quickly.
6 months later in February 2014 I had a map update for my Nuvi from Garmin - you have already guessed what I am about to say - the new A45 road layout is not shown.
Fast forward to March 2014 and I bought a map update for my 2013 Venga which had 2010 maps installed and I won't bother telling you the result - you already guessed. This is despite the fact that I ordered the update from Navteq's main office in Holland. The maps supplied on a DVD were dated October 2012 and I am awaiting a response to my (March 8th) complaint to Navteq.
There seems to be a significant delay from when Navteq/Here update their maps until they are issued to their customers - be they end users, sat-nav or vehicle manufacturers.
If you read the financial papers you will be aware that Navteq/Here are having financial problems - as are Tom Tom. Even Google are now finding their mapping services to be a money pit. Perhaps this is why corners are being cut and every economy being sought at the expense of customer service.
Brian is right to put the onus on Navteq - but Hyundai/KIA are remiss in not holding them to account in the need to expedite updates.
We are not alone - I have seen exactly the same problems reported on VW, BMW and Jaguar forums.
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Hyundai spiel.... :snigger:
Save time, enjoy the journey
With the latest maps on your Hyundai navigation system you can rest assured you’re on the right track wherever you’re headed. Maps are updated regularly to keep up with ever changing road networks that may help you to get to your destination quicker.
Source: Hyundai navigation - Update your Hyundai sat nav maps. (http://www.navigation.com/is-bin/INTERSHOP.enfinity/WFS/Navteq-HyundaiEMEA-Site/-/-/-/ViewApplication-DisplayCachedWelcomePage?ProgramUUID=nC8KCghB81YAAAE2HXwkCXy5&utm_campaign=homepage-logos&utm_medium=organic&utm_source=homepage-hyundai)
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Hyundai spiel.... :snigger:
Save time, enjoy the journey
With the latest maps on your Hyundai navigation system you can rest assured you’re on the right track wherever you’re headed. Maps are updated regularly to keep up with ever changing road networks that may help you to get to your destination quicker.
Source: Hyundai navigation - Update your Hyundai sat nav maps. (http://www.navigation.com/is-bin/INTERSHOP.enfinity/WFS/Navteq-HyundaiEMEA-Site/-/-/-/ViewApplication-DisplayCachedWelcomePage?ProgramUUID=nC8KCghB81YAAAE2HXwkCXy5&utm_campaign=homepage-logos&utm_medium=organic&utm_source=homepage-hyundai)
They speak with forked tongue, me thinks. :lol:
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And have you read the Hyundai Aussie site about the free updates?
Their complimentary 3 years of updates is a massive total of 2 maps.... :snigger:
Source: Mapcare - Hyundai Motor Company Australia (http://www.hyundai.com.au/owners/icare/mapcare)
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@ Bumpkin: I hear what you're saying but ultimately, it's the manufacturer's decision to go with the various suppliers and I think they have to take the consequences and that the buck stops with them.
The reality is, their GPS systems are inferior to after-market items and it's one area they need to address if they want to reach their goals in terms of being a world leader in motor vehicle manufacturing.
Agreed.
The point though is that all manufacturers with built in systems have a similar issue, and some of those charge a heck of a lot more for their nav equipped cars than Hy/Kia do.
Now if we want the most up to date, best spec are we willing to pay the premium for that which Mercedes/Audi owners do and STILL be behind aftermarket units?
I would suggest that we don't, that is the reason we have gone "budget" in the first place and look back through the forum and you will find most, if not all of us, bemoaning the "hike" in price of more recent Hyundai models to the point where they are "only" £500 cheaper than a comparable motor from an "established" manufacturer. We can't necessarily have our jam on both sides of our bread folks!
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We can't necessarily have our jam on both sides of our bread folks!
Good point, besides that would be very messy! :snigger:
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A close second to having to use both sides of the toilet paper............... :scared:
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A close second to having to use both sides of the toilet paper............... :scared:
You don't?
In the words of an advert Juan Sheet should be enough :snigger:
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And have you read the Hyundai Aussie site about the free updates?
Their complimentary 3 years of updates is a massive total of 2 maps.... :snigger:
Source: Mapcare - Hyundai Motor Company Australia (http://www.hyundai.com.au/owners/icare/mapcare)
Yep. And I just used one of them, to get me up to date with when I purchased the car in 2012... In fact the only differences I've noticed is more service stations and the dealership now on the map.
If you want a real laugh, next time you're in there, ask how much the map update costs when it's not a free one. Its in the order of nearly $200.
Me thinks it's time to find a way to manually update this thing.
I suspect that there is newer maps in existence, but not with Hyundai's POI overlays.
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Well, after some digging, I think it's obvious that Hyundai have access to more up to date maps...
http://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106 (http://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106)
Why don't they issue them in the dealership though? might be time for an email!
Edit: I've just fired this off to them:
Hi, I'm writing in regards to the navigation in my 2012 (GD) Hyundai i30.
I have just had my 30,000km service undertaken at a Hyundai Service Centre, where I had one of my two complementary "Mapcare" updates performed, which I was looking forward to, as the maps that shipped with my car where dated as 2009 and were missing many roadways that I use. I was disappointed to see after this update, in my map settings, the device reports that the new up to date map is "Australia New Zealand maps for Kia Hyunday dealers 2012 Q3". The updated map is 1.5 years old!
After searching through the hyundainav.com website, I have stumbled across this: https://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106 (https://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106)
which shows that there is indeed, a 2013Q4 map out there, my question is, how can I have this map provided to me for my car? The GPS in my car was a contributing factor to my purchase of the Elite model and I don't feel I am being provided with what was advertised.
Your help is appreciated,
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Good luck in getting a reply....The last reply I actually received from Hyundai arrived some 6 weeks after asking the question.
Other questions have gone unanswered... :fum:
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Probably send you a paper map
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Well, after some digging, I think it's obvious that Hyundai have access to more up to date maps...
http://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106 (http://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106)
Why don't they issue them in the dealership though? might be time for an email!
Edit: I've just fired this off to them:
Hi, I'm writing in regards to the navigation in my 2012 (GD) Hyundai i30.
I have just had my 30,000km service undertaken at a Hyundai Service Centre, where I had one of my two complementary "Mapcare" updates performed, which I was looking forward to, as the maps that shipped with my car where dated as 2009 and were missing many roadways that I use. I was disappointed to see after this update, in my map settings, the device reports that the new up to date map is "Australia New Zealand maps for Kia Hyunday dealers 2012 Q3". The updated map is 1.5 years old!
After searching through the hyundainav.com website, I have stumbled across this: http://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106 (http://hmc.naviextras.com/shop/portal/newCatalog?view=item&salesPackageCode=67106)
which shows that there is indeed, a 2013Q4 map out there, my question is, how can I have this map provided to me for my car? The GPS in my car was a contributing factor to my purchase of the Elite model and I don't feel I am being provided with what was advertised.
Your help is appreciated,
I just found this Topic when browsing and agree with all the points made.
Did you get any reply to your letter?
I checked the link you mention and Australia is not listed. Seems we are unable to download updates and must go through a dealer at our service. My 1st year service is due in a few weeks.
I upgraded my portable Navman GPS to MY400LMT with lifetime free maps and 4 upgrades per year. I have had it hard wired to the battery for $50 by the dealer and use it for long trips as I know I can rely on it to be more up to date than the inbuilt system. I used the new Hunter expressway and the sat/nav showed me travelling in uncharted territory.
Another feature I don't like in the Sat/Nav is that the audible warning for exceeding the speed limit is 'You are exceeding the speed limit'. I prefer the Navman which just gives a beep and highlights the speed sign. If you want the Sat/Nav to continuously display the speed limit, it does not highlight with the warning. If it is not continuously displayed, then it will flash up on screen together with the audible warning sentence.
The Sat/Nav was one of the features I was really looking forward to when I bought my car so I would not have to window mount a portable one. 'sigh'
At least with the portable one I can now listen to my audio books without the sound disappearing when the navigation instructions are given on the Sat/Nav.
I don't think I will be paying for annual updates after my 2 free ones. What's the point?
I also have a new Sat/Nav problem which I hope they will fix at the service. All my favourites have disappeared and it won't allow me to save new ones. I can create new favourites and they appear in the favourites list of destinations. However when the engine is turned off, they disappear.
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Hi every one...
Just looking through this post. Apparently there is TSB for the GPS unit.
According to the latest service, TSB number is SE04413 as shown on the receipt.
It seems to have made my unit little more smooth and quicker.
Haven't seen any problems with it at the moment so far. Its been about 2 weeks since this work.
:link: Weird noise on startup :( (https://www.i30ownersclub.com/forum/index.php?topic=21038.90)
joe....
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In Oz the whole maps situation is a joke. 3 years of "free" updates with dealer servicing including the one initial loaded upon delivery. To me that's not an update for a start.
Then there is no update available at the first service anyway... its total bs. In fact if one cared, one might ask the consumer affairs folks to check it out. I think its that bad.
However, in operation the device gets us from place to place without issues so it works as intended. I do think though the claims about updates are a bit of a con.