The Original i30 Owners Club
GOT PROBLEMS OR ISSUES? => PETROL => Topic started by: Sandy on September 20, 2012, 14:09:26
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2 weeks ago I checked the oil on my 7 month old i30 and it was down to halfway on the dipstick - a bit concerning since it hasn't even done 4000kms, and no, I'm not a hoon! Filled it up and hoped for the best. The next day I drove to a friends place (some distance on a hot day) and after i left she rang me to say there was oil on her driveway - but none on my driveway. When i checked the oil the next day, it was back down to halfway. Booked into the dealer, told them the story, but when i went to pick it up was told 'there's no leak'. I refused to be fobbed off and questioned where all the oil was going then, and finally the service desk guy (not a mechanic) went out and looked in the coolant and there was oil in there. But was told it was OK to take it home and they would get onto Hyundai and then i would have to book it in again. Rang another mechanic, who said i definitely should not be driving it. Anyway, its back at the dealer, no idea when this will be fixed - and worried they won't do a proper job anyway since their mechanic couldn't detect a fairly obvious amount of oil in the coolant reservoir. Has anyone else had this problem?
BTW, glad to read I'm not the only one who stalls all the time - i have driven manuals for over 25 years and NEVER stalled as much as i have in the last 7 months - its so frustrating!
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Hi Sandy
Welcome to the forum.
Sad to hear about your car. Well, it's off course sad that a new car have this kind of problem, but don't worry, there's a cure for it. The fact that you have driven the car shortly, will not kill the car.
Most times I have seen oil in the coolant, it's the gasket between the cylinder head and the engine block, but it could also be the oilcooler if there's a such mounted.
Let us know how it goes...
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Welcome Sandy, sorry your first post was about a negative situation. Are you a he / she and can you tell us more about your car. It is obviously a manual, I worked that out. My experience with Hy service has been very good, but disappointing they didn't find the leak. Keep us posted. :goodjob2:
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Hi Sandy (not good) did they give you a loaner.. If they are not very helpful mention this site and say we are monitoring the situation .. Feel free to name the dealer (we won't post negatives unless they screw you over)
Certainly not a common occurrence with an i30 (touch wood) :undecided:
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Welcome to the forum.
It's a new one on me. The only time I've heard of oil in the coolant is on auto Fords where the trans oil cooler is built into the radiator and I know from experience as I've had a couple go.
Keep us posted.
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I'd have to agree on head gasket, but a very rare occurrence, what bad luck. :(
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Thanks everyone for your replies, makes me feel a bit better that someone might give a rats as the dealer doesn't seem to at this point. I took it my local dealer, Melville Hyundai, which is not the dealer i bought it from (John Hughes), so wondering whether that has something to do with their less than caring attitude. And no, they didn't give me a loan car, told me I have to book 3 weeks in advance to get a loan car! Didn't know I needed to be a psychic when i bought the car.... Anyway, hoping to scrounge my friends second car tomorrow.
Thanks again, will keep you posted :confused:
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That is very poor Sandy.. I'd be contacting John Hughes and letting them know.. they may offer some help :undecided:
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That is very poor Sandy.. I'd be contacting John Hughes and letting them know.. they may offer some help :undecided:
:whsaid:
I'd give JH a try.
I once had an issue with JH regarding trade-in prices and I wrote to him and received a personal phone call. He doesn't like dissatisfied customers and he reads all mail that is addressed to him personally.
Might be worth a go.
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HI guys, took your advice and rang John Hughes service yesterday (after ringing Melville on Monday and getting a vague 'we've ordered parts, don't know when it will be fixed'). John Hughes service were really nice and rang Melville straight away and then called me back within 5 minutes - they said because Melville had already ordered parts there wasn't much they could do, but said i should call them back if i needed help. About 10 minutes later they called again and said Melville had rung and told them my car should be ready by Friday - here's hoping. So, all i can say is thanks to John Hughes service :goodjob2: and that i will be taking my car there from now on, even it means taking a day off work to get it there!
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Glad we could point you in the right direction, sounds like a good plan to me :goodjob2:
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Glad we could point you in the right direction, sounds like a good plan to me :goodjob2:
:whsaid:
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:whsaid: & :whsaid:
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that'd be a gasket problem wouldn't it? I see that on older cars now and then, often the gasket blows shortly after
Hopefully they fix it up properly the first time. If you still experience trouble take it straight back and don't accept the car until they fix it. Dealers can be lazy
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Yes, it was the gasket - which as you say does happen in older cars, but since my car is only 7 months old it is a worry. More than that I can't tell, as when I finally got the car back on Tuesday, the dealer refused to provide a list of what work had been done on my car. When I asked if the cooling system had been flushed (since there was oil through it), they wouldn't even tell me that. This whole episode has been so frustrating and really put me off my car :(
Will have to try again to call Hyundai - due to work i keep missing their 8 - 4 EST hours :mad:
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all work carried out on your car should be verbally explained to you and an itemised print out given to you for your records. the print out is a copy of the dealers computerised record of parts and work carried out on the vehicle. the wife's cw and my hatch have had very minor warranty claims on them,we received both verbal and printed explanations of the parts and work carried out.
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Yeah well that's what i said, but they flatly refused to even tell me, let alone give me a printout. They said it had to go to Hyundai first, and then 'in about 6 weeks' they could tell me. I have never been treated so badly by a car dealer! :fum: :fum: :fum:
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Speak to the Dealer Principle, don't mess with the turkeys in between, they've had their chance :fum:
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Yeah well that's what i said, but they flatly refused to even tell me, let alone give me a printout. They said it had to go to Hyundai first, and then 'in about 6 weeks' they could tell me. I have never been treated so badly by a car dealer! :fum: :fum: :fum:
Hi Sandy
I would write a mail to the Hy HQ right away, to let them know how their dealer behave.
This is outrageous.. :fum:
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What are they hiding?
Have they done something that may have caused the problem to be greater than it was.
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Hi Sandy as Asterix says go to the contact us link on the Hyundai Au Website and document your concerns exactly as you have done here. You may get a favourable reaction and doing things like that will at the least vent your frustrations and put it on record.
Thanks for keeping us posted.
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Sandy,
Sorry to hear about your negative experience. When I took my touring in for the 15K service,(here in the US) at the finish, the dealer explained that I would be receiving a survey from Hyundai as the want the customer experience to be "A1".
I would contact Hyundai customer relations and explain the experience!
Good luck and enjoy!
Rich
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My dealer in Sydney refuses to give any paperwork for warranty work as well. Service come with the briefest of invoices as well. Just know the cost of labour oil and parts, nothing about what was checked or done.
I assumed it was Hyundai policy.
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I get an invoice from my Hyundai dealer stating what was "supposedly" done.....
At my last service I specifically asked them not to bother checking my tyre pressures as I didn't want them deflated to the so called "correct" pressures.
Also I told them, seeing as I have a K&N air filter they don't need to check that either......but, according to the invoice they did both.....
I suspect they just have an invoice template with everything that is required to be looked at (depending on the service) that they use.... :undecided:
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You've made me :( now :wink:
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Might the "John Hughes" mentioned in this Thread in Australia, be anything to do with the JT Hughes group over here in the UK?
http://www.jthughes.co.uk/New+Cars/Hyundai/17 (http://www.jthughes.co.uk/New+Cars/Hyundai/17)
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Don't think so as ours is JJ Hughes.
http://en.wikipedia.org/wiki/John_Hughes_%28motor_dealer%29 (http://en.wikipedia.org/wiki/John_Hughes_%28motor_dealer%29)
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Thanks everyone for your replies! I checked the coolant yesterday, and i would say that they did not flush the system - there is new coolant in there, only just above the 'low' level, complete with thick oily line at that level, so there is obviously still oil in the system...i have been told by friends 'a bit' is normal, but this seems like a fair amount. So maybe that's why Melville Hyundai wouldn't say if it had been done - because it wasn't. Anyway, don't want to keep whinging! :undecided:
I rang Hyundai customer care today and got a sympathetic ear at least - awaiting a reply from their local rep....
thanks again for your comments and support! :)
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I don't think you're whinging at all. For some reason, you have not been treated correctly by the dealer.
Keep us posted on any developments. :goodjob2:
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there is new coolant in there, only just above the 'low' level, complete with thick oily line at that level, so there is obviously still oil in the system...i have been told by friends 'a bit' is normal,
In all the years I've owned cars I have never seen oil in the coolant.
I would think that oil in the coolant isn't good for the cooling system especially as it may cause a problem when the engine cools down, say over night, and will be a while before the coolant is warm enough to flow freely/unblock any that may have solidified during the cold period.
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Yeah, I've seen oil in the water and often accompanied by water in the oil (white foam). Always a head gasket where both galleries pass by each other.
However, I don't think oil will solidify at normal temperatures - else we would really be in trouble with engine oil. Having said that I have no idea what oil in the water will do but can't think what harm it could do. :undecided:
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I wouldn't be worried about a little oil on the inside of the water reservoir, but offcourse there should not be oil floating around in the water..
It is extremely difficult to clean the system totally for the oil. You might want to change the coolant in the near future, if a little oil is observed in the reservoir.
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Regarding the invoice.
When I worked as a service manager at a VW/Skoda dealer 5 years ago, we allways had to go through the invoice line by line with the costumer.
The invoice contained lines with the work done, and lines with parts used.
When service was a part of the work, a copy of the mechanic's checklist was in the car.
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Oil / Coolant / Heat Cycles / Cool Cycles / Time = Sludge :(
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Thanks everyone for your replies! I checked the coolant yesterday, and i would say that they did not flush the system - there is new coolant in there, only just above the 'low' level, complete with thick oily line at that level, so there is obviously still oil in the system...i have been told by friends 'a bit' is normal, but this seems like a fair amount. So maybe that's why Melville Hyundai wouldn't say if it had been done - because it wasn't. Anyway, don't want to keep whinging! :undecided:
I rang Hyundai customer care today and got a sympathetic ear at least - awaiting a reply from their local rep....
thanks again for your comments and support! :)
No worries at all Sandy .. I would take a photo of that and keep pushing their buttons (you have every right to complain, hopefully you will get some free service vouchers - but I would use them at a different dealer)
If it were me I would be insisting on a full coolant system clean and fresh refill (although I can't really see too much of a problem as long as the gasket has been fixed properly)
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Yes, it was the gasket - which as you say does happen in older cars, but since my car is only 7 months old it is a worry. More than that I can't tell, as when I finally got the car back on Tuesday, the dealer refused to provide a list of what work had been done on my car. When I asked if the cooling system had been flushed (since there was oil through it), they wouldn't even tell me that. This whole episode has been so frustrating and really put me off my car :(
Will have to try again to call Hyundai - due to work i keep missing their 8 - 4 EST hours :mad:
I would have been irate being treated like that. That reminds me of Ford dealers...
Tell them to f**k themselves, politely, and that you are going to another dealer. Or contact the dealer principle and demand a list of the work done, and if they hadn't done what you wanted, for them to do it properly. If you get mad at the right people things start moving
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Regarding the invoice.
When I worked as a service manager at a VW/Skoda dealer 5 years ago, we allways had to go through the invoice line by line with the costumer.
The invoice contained lines with the work done, and lines with parts used.
When service was a part of the work, a copy of the mechanic's checklist was in the car.
that's good service.
One of my dad's cars is a lexus. He's had it for ages, but he still gets a big written report from whoever worked on the car detailing what work was done, what fluids were used, measurements for wheel alignment (what kind of regular customer even needs these?) new measurements of things that were adjusted etc, and they go through it with you when you pick up your car. They also leave chocolates on the passenger seat!
At ford they'd hand me a grubby piece of paper with only half the work on it, spelled incorrectly, covered in greasey fingerprints and smelling like arsecrack. I'd query certain things on it and they'd just shrug and walk off.
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There should be zero oil in the cooling system IMO.
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This is Hy's problem to sort really, but if it were my car, I'd be putting in some "soluble oil" which combines normally with water and coolant. Then run it for a few days followed by a power flush and then new coolant. I think the existing oil should be removed by this process.
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Hopefully things are finally sorted with this saga, took 4 days for Hyundai to get back to me, and said Melville Hyundai's refusal to provide me with paperwork was an 'administrative error'. Took the car back and had the coolant reservoir cleaned out and received a printout of what had been replaced. Drove 300kms on the weekend and can see a thin line of oil in the reservoir again... guess i will just have to keep an eye on it. Thanks everyone for your help!
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No worries Sandy, just put all your correspondence some where safe :goodjob:
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You have had extremely shoddy treatment, solicitors letter maybe. Threaten to have the coolant system properly flushed to remove the contaminant oil and send the bill to them maybe ????
Maybe Hyundai Aus will offer some practical help.
Whatever happens I am sorry you've had such a horrible deal <sigh>