i30 Owners Club

OFF TOPIC => WORLD NEWS => General => Topic started by: i30premy on April 03, 2013, 07:16:25

Title: Customer shames H mechanic on Facebook
Post by: i30premy on April 03, 2013, 07:16:25

Not sure were this one should go, but in case it hasn't been posted yet.....
http://smh.drive.com.au/motor-news/customer-shames-mechanic-on-facebook-20130403-2h622.html (http://smh.drive.com.au/motor-news/customer-shames-mechanic-on-facebook-20130403-2h622.html)

At least H Aust gave a response  :foottap:

Title: Re: Customer shames H mechanic on Facebook
Post by: rustynutz on April 03, 2013, 07:31:29

Good on her!  :goodjob:

Quote

Hyundai has accepted full responsibility over the incident, with a company spokesman telling Fairfax Media the inflated bill was a “genuine mistake”.

“The initial report from the dealer indicates that it was a … a communication breakdown between the service advisor and the technician,” the spokesman said.

Yeah, a genuine mistake.....the mistake was that they got caught out...  :mad:

Title: Re: Customer shames H mechanic on Facebook
Post by: Doggie 1 on April 03, 2013, 07:35:37

 :agreed:

it would have been good to play along, let them go through with it and charge her for jobs they know they didn't do and then it would be a walk-up-start to lock them up for fraud.

Title: Re: Customer shames H mechanic on Facebook
Post by: Dazzler on April 03, 2013, 10:51:39

Thanks Neville, I was aware of this but hadn't heard the outcome  :goodjob:

Title: Re: Customer shames H mechanic on Facebook
Post by: Surferdude on April 03, 2013, 10:53:05

I love that at the bottom of the SMH report the first Google ad is for "Hyundai Repair, Bartons Hyundai.

BTW. Bartons is also a Holden dealership.

Title: Re: Customer shames H mechanic on Facebook
Post by: rustynutz on April 03, 2013, 14:26:28

Must be cookies giving you that ad...... :undecided:

Title: Re: Customer shames H mechanic on Facebook
Post by: Doggie 1 on April 03, 2013, 15:23:03

I have had personal experience in the past with large dealerships engaging in telling blatant lies to customers with regards to servicing & repairs and I have zero tolerance for them.

I caught out a Ford dealer over here for telling porkies and trying to extract $3000 from a friend of mine for a cracked head that didn't exist. A $100 independent report soon put them back in their box and I reported them to Fair Trading too.

Just sharks IMO who make it hard for the honest ones.