i30 Owners Club
OFF TOPIC => WORLD NEWS => Motoring => Topic started by: eye30 on July 01, 2013, 21:55:34
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Just watching this tv programme on channel 4 and as part of the introduction they showed 6 companies which will be shown.
Hyundai flashed up so i wonder if it will feature the md tony whitehorn.
Next week is securitas so not sure when it is on.
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Just watching this tv programme on channel 4 and as part of the introduction they showed 6 companies which will be shown.
Hyundai flashed up so i wonder if it will feature the md tony whitehorn.
Next week is securitas so not sure when it is on.
I like those sort of shows .. Hopefully it will end up on youtube or a UK member can record and share :happydance:
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Just watching this tv programme on channel 4 and as part of the introduction they showed 6 companies which will be shown.
Hyundai flashed up so i wonder if it will feature the md tony whitehorn.
Next week is securitas so not sure when it is on.
I like those sort of shows .. Hopefully it will end up on youtube or a UK member can record and share :happydance:
Lester, your a UK member :rofl: :rofl: :rofl: :rofl:
That was super subtle Dazz. So subtle that I had to make sure Lester got the message :Shocked: :goodjob: :goodjob:
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Just watching this tv programme on channel 4 and as part of the introduction they showed 6 companies which will be shown.
Hyundai flashed up so i wonder if it will feature the md tony whitehorn.
Next week is securitas so not sure when it is on.
I like those sort of shows .. Hopefully it will end up on youtube or a UK member can record and share :happydance:
Lester, your a UK member :rofl: :rofl: :rofl: :rofl:
That was super subtle Dazz. So subtle that I had to make sure Lester got the message :Shocked: :goodjob: :goodjob:
With respect to Lester, not sure he would be tech savvy enough... I was thinking Shambles or Alan Ho :winker:
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I don't think i have the know how to record and post on yt.
There is tv catch up so may be our non uk can watch it.
Plus i'm sure it will be posted on hy uk's website or yt.
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If I know when it'll be showing I'll record it and post on my server :)
.. or somewhere.
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If I know when it'll be showing I'll record it and post on my server :)
.. or somewhere.
that would be great Steve (as otherwise probably not viewable outside UK) :goodjob:
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I've got the programme on series record so i'll let you know when it is on.
Well not next week as that one is securitas.
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Next week is the Hy boss.
So all uk members set your recorder for Monday 15 july channel 4 at 9 pm
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:goodjob: :happydance:
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Remind me nearer the time (like, 20:55 on the night) ;)
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Remind me nearer the time (like, 20:55 on the night) ;)
Ok
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I'm set to record, could be a real eye opener for Hy senior management as long as no-one has been pre warned /advised, that would be a shame as I honestly believe these exercises have real value in re-connecting remote management with the real world.
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Hopefully it will end up on youtube or a UK member can record and share :happydance:
:whsaid:
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I'm set to record, could be a real eye opener for Hy senior management as long as no-one has been pre warned /advised,
Last week a chap guessed something was not right and this week while he was talking to the 2 managers there was a photo on the wall behind him of him with one of the manager.
A right own goal.......
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The Canadian Version of this show has been really good so far :goodjob:
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Just read the blurb on next weeks show.
It is not the top man, tony w, but a director, ray pope.
http://www.channel4.com/programmes/undercover-boss/episode-guide/series-5/episode-4
Company director Ray Pope steps out from his cosy office and into very unfamiliar territory by going undercover on the shopfloor of multi million pound car giant Hyundai.Having tripled car sales in only four years, Ray worries that the business might be creaking under the strain. After years behind a desk, he's finally getting his hands dirty, but unearths sales staff struggling to perform, mechanics so demoralised that they're leaving the company, and valets frustrated at unachievable targets.And when the boss heads to the company's largest operation, Tilbury docks, where they import 2,500 cars a week, he's horrified to discover dozens of cars are being lost every day because of the system's he's responsible for.
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That. Should. Be. Worth. Watching.
"Lost". Yeah, right :whistler:
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Haha....ummm Lost.... :winker:
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This series is available via BT for download.
S05E02 just became available. I can grab a copy of S05E04 (Hyundai) & put it online for members if it helps.
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This series is available via BT for download.
S05E02 just became available. I can grab a copy of S05E04 (Hyundai) & put it online for members if it helps.
Yes please :happydance:
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This series is available via BT for download.
S05E02 just became available. I can grab a copy of S05E04 (Hyundai) & put it online for members if it helps.
Via catch up?
So e04 available now?
Or will be after next weeks showing?
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Episodes are normally available 12-24 hours after airing.
Looks like E03 is scheduled for 15 July - Eleanor Kelly so I'd guess E04 will be 22 July
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I was genuinely shocked by a trailer I saw last night for that episode...
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Remind me nearer the time (like, 20:55 on the night) ;)
REMINDER
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Thanks for reminding me, I'd forgotten about it but now set to record. Though I'll be recording it in HD so can't do anything with that one.
Maybe I'll set another recorder to grab it in SD in case Shambles forgets. :D
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I'll record it in HD and SD, if I remember...
We could have a race to get the pertinent/edited bit on the forum :D
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Remind me nearer the time (like, 20:55 on the night) ;)
REMINDER
REMINDER #2 @ 7:24 pm
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Haha yeah I've set the recorder to do both SD and HD, thanks :D
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Haha yeah I've set the recorder to do both SD and HD, thanks :D
So do you want a reminder to check they are recording or do you have faith in technology...
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It'll work.
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Remind me nearer the time (like, 20:55 on the night) ;)
REMINDER
REMINDER #2 @ 7:24 pm
Final call @ 8:57 pm
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The 60 year old guy who is responsible for ALL UK imports is a Temp and works out of a container! OMG how embarrassingly bad!
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The way the chap, presume #1 sales manager, snatched paper out of the sale girl's hand.
He didn't look to pleased she wanted him to check figures.
Also, product info. Learned by being quized by her dad!!
If she hasn't been on the courses he said she should have been on then the dealership should be binned!
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Bloody spoilers :rolleyes:
NOT WATCHED IT YET :P :P :P :P
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https://www.i30ownersclub.com/forum/index.php?action=post;topic=23195.30;last_msg=250532 (https://www.i30ownersclub.com/forum/index.php?action=post;topic=23195.30;last_msg=250532)
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I'm just converting it to .asf (to stream from my server) but it's a couple of hours off finishing.
If anyone wants to download the raw copy, it's 1.5gb and it's here
https://www.i30ownersclub.com/forum/index.php?topic=23195.msg250629#msg250629 (https://www.i30ownersclub.com/forum/index.php?topic=23195.msg250629#msg250629)
THIS IS NOT A ZIP FILE.
After you download it change the extension to .ts or .avi or something (I named it .zip so that it would download rather than play from my server)
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No it's not. 404 error :'(
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It's there now
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Bloody spoilers :rolleyes:
NOT WATCHED IT YET :P :P :P :P
Get watching it doesn't show hy as a company getting the simple things right.
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The conversion has 50 mins to go but I'm hitting the sack shortly. I'll move the stream over to my server when I get to work tomorrow, so we can view it in a post (like youtube). Says he, hopefully.
In the meantime, it's good to see my fibre upload currently being maxed out :rofl:
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I'm receiving @ ~ 1.5 Mb / sec. 60% there.
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Done, Thanks
But, says invalid unreadable archive. :blubber:
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The conversion has 50 mins to go but I'm hitting the sack shortly. I'll move the stream over to my server when I get to work tomorrow, so we can view it in a post (like youtube). Says he, hopefully.
In the meantime, it's good to see my fibre upload currently being maxed out :rofl:
Thanks Steve.
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available on 4od.
Not sure if overseas can access that site.
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Done, Thanks
But, says invalid unreadable archive. :blubber:
Did you change the file extension as per Shambles instructions...?
I'll wait until I can get a smaller file to download 1.5 gb would take me a day :Pout:
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Nope, N/A in Oz. :fum:
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Done, Thanks
But, says invalid unreadable archive. :blubber:
Did you change the file extension as per Shambles instructions...?
I'll do it now.
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see post #37 I quote..
THIS IS NOT A ZIP FILE.
After you download it change the extension to .ts or .avi or something (I named it .zip so that it would download rather than play from my server)
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Playing now as an avi :happydance:
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I'll refrain from comment, till everyone has caught up with the show. :neutral:
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Certainly a bit of an eye opener.... :eek:
Thanks for recording and making it available for download, Steve... :goodjob:
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:whsaid:
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Sorry chaps, I can't get my server to stream the content as I need lots of extra things compiling in to allow it.
I can't upload to youtube as I don't want to ruin my "good standing" video copyright class with them.
However, here's a faster link to my skydrive copy of the encoded (.asf) video:
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I'll also create a zipped copy of the original and see how small that can be made.
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Thanks Steve, that would be great :goodjob:
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Hyundai have some catching up to do if they really want to compete with the Premium brands. Well here in the UK anyway... I wonder if anyone in Korea will be reviewing Mr Pope & his teams actions?
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I have a rendered 673 mb copy, does anyone want me to put it on Skydrive.
Shambolic :D
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I'll also create a zipped copy of the original and see how small that can be made.
Thanks Steve, that would be great :goodjob:
Sorry - the zipped copy was only 0.8% smaller than the original, even on the 'ultra compression' setting :rolleyes:. I'm currently re-encoding it into 'flash' to see if that helps.
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I have a rendered 673 mb copy, does anyone want me to put it on Skydrive.
That would be a great help :goodjob:
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I have a rendered 673 mb copy, does anyone want me to put it on Skydrive.
Shambolic :D
OK, I'll cancel the 1.5G I just started and wait for that :D
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I have a rendered 673 mb copy, does anyone want me to put it on Skydrive.
That would be a great help :goodjob:
:whsaid:
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Already started, but uploading is sloooooow. :fum:
Currently 4%, I'll post a link. It's mp4, so I think it'll play directly from skydrive. :Touch:
Personally, I think it was one of the best examples of that show.
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Already started, but uploading is sloooooow. :fum:
Currently 4%, I'll post a link. It's mp4, so I think it'll play directly from skydrive. :Touch:
Thanks Phil, when it is available I reckon I'll just download it from your link :happydance:
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I thought you had a slow connection. I use FDM for downloads, do you use something similar :question:
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The .flv conversion came down to 520Mb
Direct Stream
http://shambles.zapto.org/dl/Undercover_Boss_20130715_2103.flv (http://shambles.zapto.org/dl/Undercover_Boss_20130715_2103.flv)
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The .flv conversion came down to 520Mb
http://shambles.zapto.org/dl/Undercover_Boss_20130715_2103.flv (http://shambles.zapto.org/dl/Undercover_Boss_20130715_2103.flv)
Downloading :happydance:
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I thought you had a slow connection. I use FDM for downloads, do you use something similar :question:
My ADSL is a bit patchy so probably worth the couple of hours to download it. I assume FDM is a download manager. I haven't been using one lately is that the best (does it support resume?)
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It should stream play in the post if you have flash installed ;)
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The aspect ratio is wrong, mines better.
Who want's me to continue :question:
Currently 13%
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You carry on Phil.
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The aspect ratio is wrong, mines better.
Who want's me to continue :question:
Currently 13%
Yes please :goodjob:
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You carry on Phil.
:whsaid:
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I thought you had a slow connection. I use FDM for downloads, do you use something similar :question:
My ADSL is a bit patchy so probably worth the couple of hours to download it. I assume FDM is a download manager. I haven't been using one lately is that the best (does it support resume?)
Yes it does mostly, depending on the source, wouldn't be without it. :goodjob2:
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I've reduced it to 457 mb.
Uploading it to Drop Box if anyone wants it...
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42%
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:happydance:
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:happydance:
:whsaid:
I've reduced it to 457 mb.
Uploading it to Drop Box if anyone wants it...
:goodjob:
I feel like a whore now.. although they would want it bigger not smaller :whistler:
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I'll be a slut and look for the best size / timing mix. :lol:
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I feel like a whore now..
Funny, so do I.... :D
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I feel like a whore now..
Funny, so do I.... :D
You've got phones! They don't call'em call girls for nothing! :lol:
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But I don't wanna pay.....
Hmmm, wonder if they do pensioner discounts? :undecided:
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58%
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That's not a bad discount! :goodjob:
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That's not a bad discount! :goodjob:
Damn you beat me to it! :lol: :lol:
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90%
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How about yours Rusty?
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Finished....
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https://www.dropbox.com/s/f71lfmiz3xz4emr/Undercover%20Boss%20UK%20Hyundai (https://www.dropbox.com/s/f71lfmiz3xz4emr/Undercover%20Boss%20UK%20Hyundai)
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Finished....
Probably a bit late for me to start a download .. but in the morning would be good (although I think I can just copy it instantly from your dropbox to mine) :happydance:
Edit.. I'll try it :razz:
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Finished....
Good... Now maybe we'll get some program content commentary as opposed to download methods lol!
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Straight to my dropbox but I'll download it in the morning thanks Rusty (says only 45 minutes which isn't too bad for my dodgy ADSL) :goodjob:
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Geez, Keith...you want everything!
I'm much too tired to comment now..... :P
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Cheers Daz, now you'll just have to hope the format I used works on your pooter... :p
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Cheers Daz, now you'll just have to hope the format I used works on your pooter... :p
Should do :goodjob:
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And mine too, with ads unfortunately.
http://sdrv.ms/12tSlJp (http://sdrv.ms/12tSlJp)
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Geez, Keith...you want everything!
I'm much too tired to comment now..... :P
Yea yea... You get to bed Rusty it must be almost tomorrow o'clock down there!
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Geez, Keith...you want everything!
I'm much too tired to comment now..... :P
Yea yea... You get to bed Rusty it must be almost tomorrow o'clock down there!
Actually I'm just starting to come alive, Keith! 10.49pm......
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Cheers Phil thanks for going to that trouble too :goodjob:
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And mine too, with ads unfortunately.
http://sdrv.ms/12tSlJp (http://sdrv.ms/12tSlJp)
I actually found it interesting watching the ads for a change.... :lol:
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Geez, Keith...you want everything!
I'm much too tired to comment now..... :P
Yea yea... You get to bed Rusty it must be almost tomorrow o'clock down there!
Actually I'm just starting to come alive, Keith! 10.49pm......
Nighthowler!
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:D Yep!
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I didn't have the time to chop the ads out :(
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:MeToo:
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So who else has watched it?
What are your views?
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I didn't have the time to chop the ads out :(
I noticed that there was a Hyundai ad in the third break, may have been more but I fast-forward through em usually. If I were thinking of buying one I'd probably wait for a year or two until they had things sorted out really. :)
Seemed to me that the accountant chappie might have felt he was doing a wonderful job when he had his powerpoint slides to show the bigwigs - but totally out of touch with reality.
I mean, adding lots of extra items to the 'mini-valet' (as it is shown on my bills) but not allowing extra time for the work to be done - he must be daft as a brush really.
We have far to many useless accountants in high positions in this country, need more engineers - like Germany.
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So who else has watched it?
What are your views?
Hyundai appeared a poorly organised 3rd rate Vehicle Manufacturer.
Choosing a weak personality, uninspiring & unpractical, Management Accountant to front the programme was probably the biggest mistake.
This opinion, although brief, is non exhaustive :eek:
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I didn't have the time to chop the ads out :(
I noticed that there was a Hyundai ad in the third break, may have been more but I fast-forward through em usually. If I were thinking of buying one I'd probably wait for a year or two until they had things sorted out really. :)
Seemed to me that the accountant chappie might have felt he was doing a wonderful job when he had his powerpoint slides to show the bigwigs - but totally out of touch with reality.
I mean, adding lots of extra items to the 'mini-valet' (as it is shown on my bills) but not allowing extra time for the work to be done - he must be daft as a brush really.
We have far to many useless accountants in high positions in this country, need more engineers - like Germany.
What is your viewsp on the sales chappie snatching the paper from the girl?
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For me, it clearly demonstrates the gulf between genuine Premium makes and wannabe makes. Too far too fast on low rent prices, you don't become Premium by just putting the prices up. Korea should pop over and look into what was actually happening under the current UK management team and what was reportedly happening. This program really did re-inforce my personal view on Hy dealerships here based on my own experience. Much to be done.
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What is your viewsp on the sales chappie snatching the paper from the girl?
It was very rude for sure, shouldn't do that sort of thing, maybe he was very stressed out.
The manager at Chorley-Hyundai Blackpool was well overworked when I got dragged into his office when buying mine. He had a queue of people waiting to speak to him. Though that was when they were doing the last of the government discount things in 2010, but I suppose they do even more sales now.
With proper training of the sales staff the manager might have less pressure.
Maybe the sales staff should have cheat-sheets which have all the important info on them. I can't remember exactly how long my car is without looking it up !
I think they treat mechanics like shit everywhere, the experienced chap should have been bribed to stay. Though that is bad management again, accountants can only see the number of mechanics, quality means nothing to them.
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For me, it clearly demonstrates the gulf between genuine Premium makes and wannabe makes. Too far too fast on low rent prices, you don't become Premium by just putting the prices up. Korea should pop over and look into what was actually happening under the current UK management team and what was reportedly happening. This program really did re-inforce my personal view on Hy dealerships here based on my own experience. Much to be done.
From what I've read the likes of Mercedes treat the customer like shit instead - unless they are buying. :rofl:
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, the experienced chap should have been bribed to stay. Though that is bad management again, accountants can only see the number of mechanics, quality means nothing to them.
Yes i was expecting him to be in the final segment and to be offered some incentive to stay i.e. sort out service schedules and time allocation.
But don't forget each garage is a franchise and employ staff not hy uk so have no say on employing staff.
Ps
Have you seen my other thread re my local ceasing to be a hy franchise from the end of this month.
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My opinion,
Shocked at all the problems that exist throughout every facet of the Hy operations. There is a saying, "The fish smells from the head." True in this case.
Senior management are totally out of touch with reality and don't deserve their positions. Lower order staff are quite loyal and put in a lot extra to keep their jobs, even though job security is not offered. Even a trainee manager knows that you can't increase throughput without increasing staff and support mechanisms (buildings / systems). I'd be putting all management on 50% pay, until all problems are sorted, or they can leave, take your pick. For ages, they've been stealing their salaries from Hy.
If the sales of Hy cars have increased over the years, it's NOT because of efficient management. What does that say about the product itself. It says it is extremely good, but the overwhelming majority of buyers are going to be disappointed in their after sales experience, due to management irresponsibility.
Young staff without training, should loose the franchise for that. I felt sorry for her, because these cars are packed with features and in a multi model circumstance it would be very difficult to keep up, however, "I'm not sure" is an unacceptable response to a buyer's question. Happens here to in Oz, a member bought a 6 sp manual and thought he only had 5 gears, so why wasn't he correctly informed by the salesperson.
The dude snatching papers needs to be given his marching orders IMO. Frustrated or not, that performance, in view of the purchasing public, is totally unacceptable.
I am surprised that Hy in Korea allowed a significant segment of their business to be shown in this light. It would hardly inspire viewers to buy one of their cars and expect good service, so even Hy Kor, have some answering to do.
There's more, but enough from me.
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I enjoy those undercover shows.. :happydance: I think they are a great way for management to get an insight :goodjob:
I always wonder though, how much change actually happens aside from the facilities the boss visits.
Gee you guys have long add breaks :eek:
Thanks agin to all who uploaded and shared. I used Rusty's (being the smallest) worked great.. :razz:
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There's more, but enough from me.
I wonder what was cut out?
Also, is this representative of all or they already had concerns about those shown anyway.
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Good questions. :Dunno:
They're must be someone in Korea responsible for O/S divisions, I'd be doing a quick world tour, if I were that person. :fum:
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The dude snatching papers needs to be given his marching orders IMO. Frustrated or not, that performance, in view of the purchasing public, is totally unacceptable.
I agree. He should be shown the door.
I don't think he thought there was anyone watching.
Be interesting why Pope didn't make a comment to the girl or may be he did and was told that was his normal self so was cut out as it would not be good for the company....
I wonder if hy uk are monitoring this and other site re this programme?
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I hope so, based on the feedback from some members in the UK re after sales service on this forum, you can see that there are significant issues to address.
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Just read the whole thread. :undecided:
What happened? :confused:
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You're supposed to watch the show :whistler:
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Oh.
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Just read the whole thread. :undecided:
What happened? :confused:
Didn't you watch the video yet Dave... I didn't get as stressed about it as some did, but a senior chap at one dealership snatched some papers out of the hands of a young saleswoman...
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a senior chap at one dealership snatched some papers out of the hands of a young saleswoman...
Has this ever happened where you have worked?
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a senior chap at one dealership snatched some papers out of the hands of a young saleswoman...
Has this ever happened where you have worked?
I didn't agree with it but one of my current work colleagues and a previous regional Manager do/did a lot worse.. Real workplace bullies :fum:
I left Radio Rentals the first time due partly to workplace bullying.. and I was the Manager :Shocked:
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Quite touching when the temp in the shipping container was given job security. Uplifting viewing. Thanks for the download. :goodjob:
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Quite touching when the temp in the shipping container was given job security. Uplifting viewing. Thanks for the download. :goodjob:
Yeah, that was my favourite bit too :goodjob:
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I still haven't watched more than 1 minute of this yet :-[ :-[
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I still haven't watched more than 1 minute of this yet :-[ :-[
get watching as the cricket is over
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I still haven't watched more than 1 minute of this yet :-[ :-[
get watching as the cricket is over
You will like the one I posted a link to as well (might take your mind off your Dad for a bit) :undecided:
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
I enjoyed it.. (but I quite enjoyed the Hyundai one too)
I really like those sort of shows for some reason.. Maybe because I have been a boss in so many different fields, I can relate :undecided:
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
..???.?.
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
..???.?.
Don't go there, eye30, it's a booby trap! :confused:
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
..???.?.
Didn't you watch the Tilted Kilt undercover link I posted Lester .. They didn't need their equipment upgraded .. no siree :goodjob:
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
..???.?.
Didn't you watch the Tilted Kilt undercover link I posted Lester .. They didn't need their equipment upgraded .. no siree :goodjob:
Dazz did not think you would wear a kilt? lol
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
..???.?.
Didn't you watch the Tilted Kilt undercover link I posted Lester .. They didn't need their equipment upgraded .. no siree :goodjob:
Dazz did not think you would wear a kilt? lol
Have to be a long one to hide my bits :whistler: ...
But seriously, nothing would ever get me in a "dress" .. Unless Jessica Biel was already in it :snigger:
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I watched bits of the 'alternative' one, with that restaurant president/owner guy :)
..???.?.
Didn't you watch the Tilted Kilt undercover link I posted Lester .. They didn't need their equipment upgraded .. no siree :goodjob:
Dazz did not think you would wear a kilt? lol
Have to be a long one to hide my bits :whistler: ...
But seriously, nothing would ever get me in a "dress" .. Unless Jessica Biel was already in it :snigger:
Is it the same for ladies pants too Dazz? :snigger:
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Everyone i've spoken too and watched the programme are at a loss as to what if anything, has or has not been done with the dealership chappie who snatched the paper....
I think they should do follow up programmes to show whether the issues raised have been corrected.