i30 Owners Club

GOT PROBLEMS OR ISSUES? => GENERAL => Topic started by: guest5816 on May 31, 2014, 18:17:45

Title: "Command Not Possible" when trying to make calls using voice commands
Post by: guest5816 on May 31, 2014, 18:17:45
Hi I've just upgraded from my 2012 i30 Active to a 2013 i30 Style Nav.
The voice commands seem completely different between the 2 models. 
I have been unable to use voice commands to make a call after many many attempts, although my phone is connecting through bluetooth without any issues.
I can receive calls and the other voice commands seem to work but I often have to make calls whilst driving so this issue is really affecting me.
I have gone through the manual and it says I should be able to use the voice command "Call Name" but I just get the message "command not possible".
I checked the software version and found there was an update available, I carried this out and it took nearly an hour to complete but the issue remains.
Please could somebody help?

Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Dazzler on May 31, 2014, 22:31:41
Welcome Scott, Sorry, I can't help, but hopefully someone can.. :undecided:

Interesting that you upgraded so quickly!  :eek:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Shambles on June 01, 2014, 00:05:59
I'll check mine tomorrow (today actually, seeing as it's just past midnight),

Not really used my voice control but when I did try to call by name, it didn't work.
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: eye30 on June 01, 2014, 00:11:49
Tried to use my voice but gave up after 1st go.

I just scroll down to name then ring
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: guest5816 on June 01, 2014, 10:58:28
Welcome Scott, Sorry, I can't help, but hopefully someone can.. :undecided:

Interesting that you upgraded so quickly!  :eek:

Hi Dazzler, Thanks for your post. 
In answer to your comment about changing so quickly (Which I've had a few times since changing cars);
This makes perfect sense to me but not to some so here goes;
I liked my i30 Blue Drive Active so much that I wanted to keep it for a while but missed the extra features of the Style NAV.
I leave near a large car dealership that specialise in Nearly New cars and I took my mum there to look for a car but spotted this new i30 Blue Drive Style NAV Tourer in White and liked it myself.  I was really impressed with the spec and the shape.  I think it looks better than other estates and I really liked the hidden storage compartments under the floor of the boot which maximize the usable space.
I love my new car but the Bluetooth issues is really frustrating me as it feels like a step backwards as thsi funtioned worked flawlessly in my older car.


Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Phil №❶ on June 01, 2014, 11:06:12
So you take the car back to the dealer and tell them to make it work.
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: The Gonz on June 01, 2014, 11:11:35
 :iws:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Doggie 1 on June 01, 2014, 11:24:15
 :welcum:

I agree, I'd be back to the dealership too.
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: bumpkin on June 01, 2014, 12:24:54
Have to admit that the newer system is more like a step backwards, the ix20 happily accepted call name, the i40 doesn't.  Like Lester I scroll to the name, from a distant memory you now have to say phone and name but it didn't like the Scottish accent much and did all sorts of odd things even when I used that!
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Shambles on June 01, 2014, 12:51:56
When Lester tried to use his voice activated calling feature, it probably asked "where would you like your beer delivering?" :lol:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: eye30 on June 01, 2014, 15:05:19
When Lester tried to use his voice activated calling feature, it probably asked "where would you like your beer delivering?" :lol:

Beer on wheels.........

:lol:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Shambles on June 01, 2014, 17:37:52
Well I can 'confirm' now, that my voice commander will not select a name and dial it. Pathetic.
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: asathorny on June 01, 2014, 18:06:02
Do. Or do not. There is no try. - YouTube (http://www.youtube.com/watch?v=BQ4yd2W50No)
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: guest5816 on June 01, 2014, 18:09:37
Thanks Shambles, it seems it isn't a fault as such, it's a "missing feature"!!!
The only way around it for now that I've found is to save my most dialled numbers as Speed Dial entries then I can all them using the voice command "Call Speed Dial 1" for example.
Really disappointing as I'm an engineer and travel around for work a lot and I use the voice call feature all the time  :disapp:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Shambles on June 01, 2014, 19:09:55
It's still worth reporting as a fault to Mr H, though  :undecided:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Phil №❶ on June 01, 2014, 22:04:38
Well I can 'confirm' now, that my voice commander will not select a name and dial it. Pathetic.

Take it to your dealer and tell them to "make it so"  :exclaim:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Dazzler on June 07, 2014, 08:43:35
@ Scott, thanks for the reply.. I've had 28 cars in about 38 years (so I understand)  :whistler:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: patchpants on June 07, 2014, 17:02:15
cant understand the radio so no chance on voice command ,tried once but said Pauline (my wife) but it came out in a squeeky voice and my passengers fell about laughing ;gave up and just dial on my mobile now ; :Shocked:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: eye30 on June 07, 2014, 17:59:57
cant understand the radio so no chance on voice command ,tried once but said Pauline (my wife) but it came out in a squeeky voice and my passengers fell about laughing ;gave up and just dial on my mobile now ; :Shocked:

Same here. 

Gave up with voice when i asked it to phone paul and ended up speaking to pauline tho'!
:lol:
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: patchpants on June 07, 2014, 20:28:45
cant understand the radio so no chance on voice command ,tried once but said Pauline (my wife) but it came out in a squeeky voice and my passengers fell about laughing ;gave up and just dial on my mobile now ; :Shocked:

Same here. 

Gave up with voice when i asked it to phone paul and ended up speaking to pauline tho'!
:lol:
talk to anyone my wife pauline she gets about a bit ;she was the good time that was had by all ;;only kidding Pauline love ;;actually she died 4 years ago but its nice we can still have a joke ;;
Title: Re: "Command Not Possible" when trying to make calls using voice commands
Post by: Phil №❶ on June 07, 2014, 20:52:37
 :Shocked:
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