The Original i30 Owners Club

THE GARAGE (SERVICE, MAINTENANCE & REPAIR) => DIESEL => Topic started by: h20melon on June 04, 2014, 01:13:20

Title: 45,000km Service
Post by: h20melon on June 04, 2014, 01:13:20

Hi all,

Dropped my car in for a service at Kmart Tyre and Auto this morning, as I have done for the past 3 services.  I supplied oil filer and oil being Shell Helix Ultra.

Just had a phone call from them saying that I have supplied the wrong oil.  This oil meets the specs according to the owners manual, and what is recommended by Hyundai, which is what I said to them, and told gem to use it anyway.

Also they stated that it is only semi synthetic, not full, which the Shell website states it is full.


Interesting....

Title: Re: 45,000km Service
Post by: h20melon on June 04, 2014, 01:20:43

I just rung them back to let them know that the oil meets the requirements, and he then said that it doesn't meet the requirements of diesel vehicles with a DPF, which I states that the i30s do not have a DPF in them.

He hen went on saying that what I supplied (the oil filter) is the DPF....

GO figure....

Title: Re: 45,000km Service
Post by: Phil №❶ on June 04, 2014, 01:25:03

I think you need to choose someone other than K-Mart. You can tell by their knowledge that all is not well there.

Title: Re: 45,000km Service
Post by: rustynutz on June 04, 2014, 01:26:19

Bit of a worry but at least they are on the ball and watching out for the wrong oils so I guess that's good.  :undecided:

Title: Re: 45,000km Service
Post by: h20melon on June 04, 2014, 01:35:08

Yeah probably will look elsewhere next time.

It's the only place that is walking distance to home where I can walk home and get my other car.

Will be interesting when I go in tomorrow morning to pick it up to see what they say.

Title: Re: 45,000km Service
Post by: Shambles on June 04, 2014, 07:54:59

So they thought that the filter was the DPF :eek:

Do. Not. Go. There. Again.

Title: Re: 45,000km Service
Post by: Asterix on June 04, 2014, 19:55:29

Quote from: Shambles on June 04, 2014, 07:54:59

So they thought that the filter was the DPF :eek:

Do. Not. Go. There. Again.

 :whsaid:

I'm shocked...  :censored:  :TutTut: :censored:

Title: Re: 45,000km Service
Post by: Phil №❶ on June 04, 2014, 22:40:20

Well, it IS a particulate filter.  :undecided:

Title: Re: 45,000km Service
Post by: beerman on June 05, 2014, 00:01:49

I have two rules for servicing, do not go to the Dealer, or Kmart.

I worked at Kmart as a youngster, and saw the refunds that they had to do for poor servicing...

Title: Re: 45,000km Service
Post by: patchpants on June 05, 2014, 18:52:27

is the 2012 i30 due a service in one year or two mines I year old in july  :eek: stevie g

Title: Re: 45,000km Service
Post by: Dazzler on June 07, 2014, 08:16:52

Quote from: patchpants on June 05, 2014, 18:52:27

is the 2012 i30 due a service in one year or two mines I year old in july  :eek: stevie g

1 year or 20,000 miles (whichever come 1st) I think, in the UK! :cool:

Title: Re: 45,000km Service
Post by: Shambles on June 07, 2014, 09:22:44

Quote from: Dazzler

1 year or 20,000 miles (whichever come 1st) I think, in the UK! :cool:

2 years or 20,000 miles :D

Title: Re: 45,000km Service
Post by: Dazzler on June 07, 2014, 09:27:03

Quote from: Shambles on June 07, 2014, 09:22:44

Quote from: Dazzler

1 year or 20,000 miles (whichever come 1st) I think, in the UK! :cool:

2 years or 20,000 miles :D

That's crazy! (Is your oil better than ours or something???)

Title: Re: 45,000km Service
Post by: patchpants on June 07, 2014, 09:33:09

thank you both for the answer service book was a bit confusing ;north sea oil lad  :victory: :P