Tha Original i30 Owners Club

GOT PROBLEMS OR ISSUES? => GENERAL => Topic started by: h20melon on October 06, 2014, 08:48:52

Title: What's under warranty and what's not?
Post by: h20melon on October 06, 2014, 08:48:52
Hi all,

September last year I had the whole clutch assembly and thrust bearing replaced under warranty.

On 2 occasions during the last 2 weeks I have had a squealing noise on a hill starts.  This only happened on warm days.  It sounds like the thrust bearing, but I cannot replicate the noise.

I have tried putting the handbrake on, and doing a hill start, but the noise doesn't happen.

According to the local HY dealer, the clutch only has a 12 months warranty.  I looked through all the documentation I received with the car, and there is nothing mentioned about specific items that are not covered by the 5 year warranty. 

If the clutch only has a 12 months warranty, does this include the thrust bearing?

Just doing some research before contacting HY to let them know.  Basically if they are right, then I am 2 weeks out of warranty.  I guess they would wait until it makes the noise more regularly as they wouldn't be able to replicate it.

Thanks.
Title: Re: What's under warranty and what's not?
Post by: Dazzler on October 06, 2014, 08:58:00
The clutch is a tricky one, because it can be subject to abuse / wear and tear.. Not suggesting that is the case on this occasion though..

Most manufacturers limit the warranty coverage on their clutches for that reason.

Good luck with it!

Title: Re: What's under warranty and what's not?
Post by: cruiserfied on October 06, 2014, 10:08:47
You have a very limited warranty on the clutch components, although if your clutch pedal is adjusted correctly your thrust bearing shouldn't be a problem under warranty. The clutch plate itself is the short warranty.

It will all depend on what the concern is and how willing your dealer is to investigate the case (alot would rather tell you no warranty, pay us to do it)
Title: Re: What's under warranty and what's not?
Post by: beerman on October 06, 2014, 15:25:29
Throw the words 'Not fit for purpose' at them.

They cannot get around statutory warranty, which requires them to make a product that lasts for an amount of time that is reasonable.

So long as you haven't been driving like it was stolen or driven a million miles it is reasonable to expect the clutch will last longer than 12 months, hence they are obligated to fix whatever is wrong with it.

The ACCC can provide further assistance as to your rights (and even start an investigation on your behalf).
Title: Re: What's under warranty and what's not?
Post by: h20melon on October 09, 2014, 07:48:44
Thanks guys for you info.

Is any of these "short" warranties (ie shorter than the 5 years warranty) specified anywhere in any of the books that you received when you bought your car?

The only thing that is mentioned in my Service and Warranty Passbook is a 3 year warranty on paint.

Or is there a list of items that are not covered by warranty or regarded as wear and tear items?

In my eyes if these are not mentioned, then they are covered by the 5 year warranty.  Would be interesting what the ACCC says about this.
Title: Re: What's under warranty and what's not?
Post by: Surferdude on October 09, 2014, 07:58:39
Thanks guys for you info.

Is any of these "short" warranties (ie shorter than the 5 years warranty) specified anywhere in any of the books that you received when you bought your car?

The only thing that is mentioned in my Service and Warranty Passbook is a 3 year warranty on paint.

Or is there a list of items that are not covered by warranty or regarded as wear and tear items?

In my eyes if these are not mentioned, then they are covered by the 5 year warranty.  Would be interesting what the ACCC says about this.
Pretty sure there are a few listed somewhere. I know I've read them.
And if there was a problem, you can bet the ACCC would have been on it long before this.
Title: Re: What's under warranty and what's not?
Post by: StuMac on October 09, 2014, 11:35:44
IFAIK a clutch plate replacement is typically on a car service schedule somewhere. I can't seem to find it for Hyundai but I remember it being on there for some of my older cars usually around the 60,000mile area.

If you have done around 60k miles, you will have a lot of issues getting it on warrantee as the clutch plate is considered a consumable like brake pads. However if it was recently changed / new and lasted significantly less than that then you may have a good argument.

If it is any other clutch component such as the release plate, bearings, and so on then they are not consumable items and should be covered under warrantee
Title: Re: What's under warranty and what's not?
Post by: eye30 on October 09, 2014, 12:07:17
Does this help

http://www.hyundai.com.au/owners/terms#warranty
Title: Re: What's under warranty and what's not?
Post by: Asterix on October 09, 2014, 17:09:51
IFAIK a clutch plate replacement is typically on a car service schedule somewhere. I can't seem to find it for Hyundai but I remember it being on there for some of my older cars usually around the 60,000mile area.

Must have been many, many years ago.  :whistler:

A clutch, or part of it, will never be replaced with fixed intervals. On most cars you can't even take a look at the clutch without removing the gearbox. Only exception is clutch fluid, off course.

Most clutches today last the life of the car.
Title: Re: What's under warranty and what's not?
Post by: Surferdude on October 09, 2014, 20:14:34
I agree. I've never heard of it either - and I'm pretty old.  :disapp:

As you say, clutch FLUID makes sense.
Title: Re: What's under warranty and what's not?
Post by: h20melon on October 10, 2014, 10:21:32
Hrm.

Ok. So the clutch is never mentioned in the service schedule (only fluid is).

And looking at the link that eye30 posted, point 8 of General Exceptions only metion clutch friction lining.  Nothing about thrust bearing or anything else to do with the clutch components, or any bearings for that matter.  However they did use that phrase "but not limited to"....

Oh well, we will see what happens with time and if the noise happens more regularly.  I've only done 15,000km since they replaced the clutch anyway.

Thanks for your help guys.
Title: Re: What's under warranty and what's not?
Post by: StuMac on October 15, 2014, 21:41:13
IFAIK a clutch plate replacement is typically on a car service schedule somewhere. I can't seem to find it for Hyundai but I remember it being on there for some of my older cars usually around the 60,000mile area.

Must have been many, many years ago.  :whistler:


I feel old then  :eek:

I used to change clutches on my old Mk2 Fiesta XR2's and that was only an 80's car.

But then again, it get get abused a lot at the traffic light Grand Prix... I mean perfectly controlled environment drag strips  :whistler:
Title: Re: What's under warranty and what's not?
Post by: Asterix on October 16, 2014, 18:39:06
IFAIK a clutch plate replacement is typically on a car service schedule somewhere. I can't seem to find it for Hyundai but I remember it being on there for some of my older cars usually around the 60,000mile area.

Must have been many, many years ago.  :whistler:


I feel old then  :eek:

I used to change clutches on my old Mk2 Fiesta XR2's and that was only an 80's car.

But then again, it get get abused a lot at the traffic light Grand Prix... I mean perfectly controlled environment drag strips  :whistler:

That's most likely due to the use of the car and not a scheduled replacement.... :whistler:
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