i30 Owners Club
GOT PROBLEMS OR ISSUES? => GENERAL => Topic started by: Doggie 1 on June 03, 2015, 10:43:50
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Most members would know how happy I am with both my last (FD) i30 and my current (GD) i30.
However, I am still intermittently having very real issues with my electric power steering.
When it is good, it is very, very good.
When it is bad, it is dangerous.
I have sent a written request to Hyundai Australia asking how I can get it fixed, given that my last dealership attempt was a complete and utter waste of time.
I will keep you all updated on the response from HA.
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:fingers: :goodjob:
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All good so far.
It's booked into John Hughes at the end of the month.
They want the car for a week and are giving me a loan car (unfortunately all their loaners are petrol, so it will cost me plenty with a 200 km daily commute :disapp:).
Here is the latest reply from HA.
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They want the car for a week and are giving me a loan car (unfortunately all their loaners are petrol, so it will cost me plenty with a 200 km daily commute :disapp:).
Claim the extra off your boss.. Oh hang on.. :whistler:
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They want the car for a week and are giving me a loan car (unfortunately all their loaners are petrol, so it will cost me plenty with a 200 km daily commute :disapp:).
Claim the extra off your boss.. Oh hang on.. :whistler:
:lol:
I just asked her and she said no.
I really hope this gets the EPS fixed once and for all because the car is brilliant otherwise.
It's fast approaching the kms that I sold my FD at - 136,681.
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:goodjob:
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I wonder if that is for testing for a few days.
Or if the process will be a bit like how mine was: They checked/confirmed the problem had returned, attempted to remedy it; Before beginning the warranty process - which due to cost required HMCA HQ approval (or something) before they can order the part(s) and have then shipped (Sydney warehouse), after which they fit the new part(s).
In any event fingers crossed it gets fixed :fingers:
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I dropped my i30 off at JH this morning.
The service guy I spoke to didn't seem to know anything about it or about my previous correspondence with H/A. :disapp:
I explained the problem again, saying it's at 100/110 km/h when it happens.
He said they wouldn't be driving the car at 110 km/h.
I suggested the freeway (100 km/h limit) and he re-affirmed, they won't be driving my car at 110 km/h.
South of Safety Bay Road on the freeway is 110 km/h limit......?????? :rolleyes:
The main purpose of things this morning was to get me to sign to agree that I will pay $154 if the problem is not found or if it is found but not covered under NCW. :fum:
Also, to get me to sign that my loan car is $30 for the first week then $30 per day after that.
The form I signed said $30 per day so I queried that but he assured me (? :undecided:) that it will be $30 for the first week and then $30 per day thereafter if they still have it.
I have his name. :evil:
I am not holding my breath, but if the will is not there to address the problem this time, I will not buy another Hyundai, as happy as I am with the cars otherwise.
I pointed out that Hyundai is fully aware of the EPS problem and it is not as though I am a serial complainer. I love the car otherwise and have not claimed anything else under warranty.
Time will reveal all and I will keep you all posted.
My loan car is a 6000 km VW Golf BlueDrive petrol 7 speed auto.
Nice enough, but lacks the initial diesel grunt.
A lot quieter than my i30 though and the AM radio reception was still perfect in Pinjarra! Hello, Hyundai, are you listening?
If the EPS problem is not rectified I will live with it for now but not sure what I will replace the car with.
It won't be VW as the service centre in WA (JH) is the same as for Hyundai.
Honda no longer sell their diesel Civic.
I might have to adapt an older car to my needs. :)
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^
Exactly my plan, Dave.
The last line.
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^
Exactly my plan, Dave.
The last line.
What do you have in mind, Trev?
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The service guy I spoke to didn't seem to know anything about it or about my previous correspondence with H/A. :disapp: NOT HAPPY JAN
I explained the problem again, saying it's at 100/110 km/h when it happens.
He said they wouldn't be driving the car at 110 km/h. NOT HAPPY JAN
I suggested the freeway (100 km/h limit) and he re-affirmed, they won't be driving my car at 110 km/h. NOT HAPPY JAN
South of Safety Bay Road on the freeway is 110 km/h limit......?????? :rolleyes:
The main purpose of things this morning was to get me to sign to agree that I will pay $154 if the problem is not found or if it is found but not covered under NCW. :fum: NOT HAPPY JAN
Also, to get me to sign that my loan car is $30 for the first week then $30 per day after that. NOT HAPPY JAN
The form I signed said $30 per day so I queried that but he assured me (? :undecided:) that it will be $30 for the first week and then $30 per day thereafter if they still have it. NOT HAPPY JAN (I would have made him change and initial it! ) :evil:
I have his name. :evil:
See all those NOT HAPPY JAN's and it's not even my car! :fum:
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^
Exactly my plan, Dave.
The last line.
What do you have in mind, Trev?
Maybe something like this! :lol:
V
V
V
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I might have to adapt an older car to my needs. :)
What about a well looked after, late model Jag :question: :whistler:
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I might have to adapt an older car to my needs. :)
What about a well looked after, late model Jag :question: :whistler:
:rofl:
Great idea, Phil. :goodjob:
But it probably wouldn't "blend" so well on the job.
Something like an EF/EL Falcon/Fairmont might though, if it was purpose built. :)
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^
Exactly my plan, Dave.
The last line.
What do you have in mind, Trev?
Probably an earlier model Corolla. Which I can "adjust" to suit my needs or wants.
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^
Exactly my plan, Dave.
The last line.
What do you have in mind, Trev?
Probably an earlier model Corolla. Which I can "adjust" to suit my needs or wants.
They're starting to get a bit expensive now, if you can even find a good one.
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^
Exactly my plan, Dave.
The last line.
What do you have in mind, Trev?
Probably an earlier model Corolla. Which I can "adjust" to suit my needs or wants.
They're starting to get a bit expensive now, if you can even find a good one.
Not what I've seen. Plenty of good ones at reasonable prices under 10 years old.
Anyway, nearly all old Corollas are good ones.
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I received an update call from the JH service centre this afternoon.
They drove the car yesterday and no error codes showed.
They are giving it to one of their technicians tonight to drive home to Kwinana and will report back to me tomorrow.
I pointed out that driving to Kwinana on the Kwinana Freeway in peak hour, he'll be lucky to get anywhere near the 100 km/h speed limit, let alone 110 km/h which is what needs to happen.
He said they won't be testing the car at 110 km/h.
I think I know where this is going.
My wallet will be $184 lighter with no result and I will not be happy.
At some point they need to accept what a customer is saying about an intermittent fault such as this.
H/A are fully aware of the EPS problem and I am not making it up.
If they hand the vehicle back as it is and charge me for the privilege, I will be letting them know that the problem is well documented on this forum and should a crash occur at some point in the future due to the reported EPS problem, they will have a legal problem to deal with.
When the EPS problem happens, the steering "locks on" and takes you into another lane and you have to physically and deliberately pull it back again, at which time it will lock on the other way. It is dangerous.
But I fear the usual, "We were unable to replicate the problem" response coming here.
I'll keep you posted.
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So frustrating.. You deserve a knighthood! :crazy1:
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A night cap.
That's a good idea. :goodjob2:
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I would have thought that they would be obligated to simulate the exact conditions that describe your fault. Failing to do this is not examining the vehicle properly, they should not be entitled to charge you. Isn't the car unfit for it's purpose, as 110 is a legal limit in Oz :question:
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I would have thought that they would be obligated to simulate the exact conditions that describe your fault. Failing to do this is not examining the vehicle properly, they should not be entitled to charge you. Isn't the car unfit for it's purpose, as 110 is a legal limit in Oz :question:
I can't disagree with that, Phil.
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Stick to your guns, Dave. You might just have to use one to kidnap a techo and force him onto the 110kph stretch. :rolleyes:
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Hmm, not good.
Maybe you need to have the dashcam pointed at the drivers seat/steering wheel so it can be recorded if/when happening again..?
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Wonder if they could just put it on stands, run not up to 110 or whatever and test the steering??
I've done this when looking for driveline vibrations one the years, nobody died.
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Or use a rolling road
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Rolling road won't work, have to be able to turn steering wheel at speed.
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I just received a call from them.
They were unable to find any fault in the (peak hour) run from Perth to Kwinana and back again. Surprise, surprise.
I suggested they give their technician who lives in Kwinana an hour or so extra to allow him to drive to Mandurah and back (in the 110 km/h zone). I won't hold my breath.
They are now going to look at the car until Monday, which seems odd. Where did Friday go? :undecided:
I asked where my car would be over the weekend and he said it will be in a locked compound.
I know I'm sceptical, but why no work on Friday? Maybe they've damaged it and need the weekend to get it fixed. :whistler:
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You need to take a trip. Maybe to Coffs Harbour. There's a lovely 110km/h highway only 5min north of the dealer there.
(If you don't loose steering and crash on the way)
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During my drives to Wagga years ago I recall 110 near the Ettamogah Pub. If it's still there, get'em to shout you lunch. :crazy2:
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I suggested they give their technician who lives in Kwinana an hour or so extra to allow him to drive to Mandurah and back (in the 110 km/h zone). I won't hold my breath.
Can you not suggest given they are worried about taking the car to such speed, that you drive with the tech on board
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I suggested they give their technician who lives in Kwinana an hour or so extra to allow him to drive to Mandurah and back (in the 110 km/h zone). I won't hold my breath.
Can you not suggest given they are worried about taking the car to such speed, that you drive with the tech on board
Happy to do that but then they won't experience what happens. You'd have to be the driver.
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So you're telling us that Hy aren't prepared to let a technician do 110 kmh in your vehicle, but as an owner of their product, they don't mind if you do. :disapp:
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They seem to have a mental block at 110 km/h for some reason because the dealership is in Perth.
The state limit is 110 km/h. No issue that I can see.
I have written another email to Hyundai Australia so will await the outcome.
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Can you take it to another dealer Dave, Rockingham Hyundai had no problem with driving my car down Patterson Rd to check steering issues after I purchased the car as I complained about the car floating/wandering at 110km
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Can you take it to another dealer Dave, Rockingham Hyundai had no problem with driving my car down Patterson Rd to check steering issues after I purchased the car as I complained about the car floating/wandering at 110km
Yes, if needs be I will.
I suggested Mandurah Hyundai as well but H/A recommended JH.
I'll wait to see what the outcome is at JH but I would like to know if no fault is found whether or not the $154 diagnosis fee applies at all dealerships or whether it's just something they do at JH.
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It's to cover their time, I guess, but considering that you allowed them to use your car to convey their tech home one night, to allow for further testing, that fee should be waived IMO.
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Should their time be covered on a factory new car warranty claim relating to a safety issue? :undecided:
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I've never had a diagnosis fee mentioned, it's warranty issue for god sakes :disapp: if they can't find the issue then that's their problem but you have a legitimate complaint that requires rectifying at their cost and if they're incapable of doing it then they either take it to somebody that can or tell them to get stuffed and you'll take it to a better dealership and let them know you be putting a complaint into HA about their pathetic abilities.
You should come and pick me up when you go in there Dave, I'll bloody let them have it :argh:
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If I don't pay, I won't get my car back.
But then I do have their car. :lol:
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By their own admission, (so far) they haven't reproduced the conditions under which the fault occurs, therefore they cannot conclude that the fault cannot be reproduced. Therefore they cannot be entitled to charge a fee as if no fault was found. :spitty:
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Should their time be covered on a factory new car warranty claim relating to a safety issue? :undecided:
They will only be payed for their time by Hyundai if they find and rectify a fault.
If nothing is found then they can't claim. And even if they were to find and rectify they will only be payed for the predetermined time for that job.
They won't get a cent from Hyundai for the few hours they've spent test driving.
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But this is not Doggie 1's problem, it's the dealer's.
The dealership takes on Hyundai for good and bad.
It's quite happy to sell thousands of vehicles and make mad money from their servicing.
If a faulty EPS was proven, do you think that dealer would refund Doggie…… not likely.
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Should their time be covered on a factory new car warranty claim relating to a safety issue? :undecided:
They will only be payed for their time by Hyundai if they find and rectify a fault.
If nothing is found then they can't claim. And even if they were to find and rectify they will only be payed for the predetermined time for that job.
They won't get a cent from Hyundai for the few hours they've spent test driving.
But they're getting me to pay for their time on a warranty item. :undecided:
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By their own admission, (so far) they haven't reproduced the conditions under which the fault occurs, therefore they cannot conclude that the fault cannot be reproduced. Therefore they cannot be entitled to charge a fee as if no fault was found. :spitty:
:agreed:
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Im sitting this debate out. Simply adding some information where I thought it might be of use.
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But this is not Doggie 1's problem, it's the dealer's.
The dealership takes on Hyundai for good and bad.
It's quite happy to sell thousands of vehicles and make mad money from their servicing.
If a faulty EPS was proven, do you think that dealer would refund Doggie…… not likely.
Message above was supposed to have this quote attached.
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Should their time be covered on a factory new car warranty claim relating to a safety issue? :undecided:
They will only be payed for their time by Hyundai if they find and rectify a fault.
If nothing is found then they can't claim. And even if they were to find and rectify they will only be payed for the predetermined time for that job.
They won't get a cent from Hyundai for the few hours they've spent test driving.
But they're getting me to pay for their time on a warranty item. :undecided:
Thats up to the individual dealerships discretion. We would not charge and take it as a loss, hence why my personal efficiency ratings are extremely poor.
The way they and all dealerships see it is all jobs are retail until proven otherwise.
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Thanks Tim.
I suggested a country dealer because of where I live. H/A suggested JH which is why I went there.
I wasn't told about the charge until I got there.
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Being the first Hyundai dealer in Aus and registered seller onf the 1000000th in Austealia you'd think they'd have a bit more iCare.
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I was supposed to hear from JH Hyundai today but didn't. :disapp:
So I rang them and spoke to the person who has been dealing with my car.
He couldn't remember me.
After looking it up on the computer he said that they drove the car at 110 km/h and couldn't fault it - no error codes came up.
So I said that in that case, I'll pick it up in the morning.
I asked for the diagnosis fee to be waived, given that in 135,000 kms this is the only warranty item I have claimed and it is a definite safety issue and the response was that they have spent much more time on the car than they should have and the fee + the loan car cost stands. :fum:
I emailed Hyundai Australia customer service last Friday about the diagnosis fee but have not received a reply.
A customer being forced to pay a diagnosis fee for making a warranty claim is morally wrong and unethical IMO.
I pick the car up tomorrow morning feeling like it was a total waste of time (and money), which it was.
How is a customer supposed to deal with an intermittent problem such as this?
Anyhow, that's life. Any legal liability as far as I'm concerned rests with Hyundai Australia and John Hughes Hyundai as the matter has been reported twice.
I can't do any more than report it, explain in detail what the symptoms are and how dangerous it is to both the occupants of my car and other road users when it occurs.
While my car was at JH I Googled Hyundai steering problems which I hadn't done before. They certainly can't claim to not know about it. It's a worldwide problem that Hyundai is fully aware of. They just won't accept a customer's word for it when it is an intermittent issue as it is on my car.
If Hyundai want to be the global leader they say they do, then as well as building good cars (which they do), they also need to have a big look at themselves when it comes to customer service because they have one unhappy camper here who, after buying my last two new cars from them, will most probably not buy another.
Rant over.
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There must be a way to have your complaint treated seriously by Hy Oz. Bring in the media to report a safety issue. I think they may take more notice of you this way.
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Well, Hyundai supporters don't come much bigger than me (shut up, Dazz :P).
I always sing their praises at every opportunity as I've had two great cars from them.
But if a satisfied customer like me loses faith in them, then I sort of understand how dissatisfied customers must feel as well and how is H/A going to deal with that? Just ride it out, I guess.
Hyundai, lift your game.
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Yeqh. I'd print out all that web stuff plus the relevant stuff from here and speak to a curret affairs program.
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Very disappointing :disapp: Might be time to give a call to Consumer Protection :link: Consumer Protection | Department of Commerce (http://www.commerce.wa.gov.au/consumer-protection) and Current Affairs as Trev mentioned.
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Is it possible to rig a pair of inboard cameras to get some record of the fault "in action" as it were?
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If you think it is a safety issue, then it really deserves to be properly investigated. How about an auto association test to back up your claim. I realize that it would be very inconvenient and really shouldn't be necessary, but HY do need to know that they have a potential problem. If ANY injury was caused to anyone, I know you would feel somewhat responsible. There would be no comfort in saying the JH or Hy are responsible.
As for JH & Hy Oz, a very poor standard of customer care IMO. :fum: :fum: :fum:
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Is it possible to rig a pair of inboard cameras to get some record of the fault "in action" as it were?
No, not really because it's more felt than seen.
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If you think it is a safety issue, then it really deserves to be properly investigated. How about an auto association test to back up your claim. I realize that it would be very inconvenient and really shouldn't be necessary, but HY do need to know that they have a potential problem. If ANY injury was caused to anyone, I know you would feel somewhat responsible. There would be no comfort in saying the JH or Hy are responsible.
As for JH & Hy Oz, a very poor standard of customer care IMO. :fum: :fum: :fum:
I guess the problem is the intermittent nature of the problem.
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Is there any way you can be more specific about when & under what conditions it occurs :question:
Does it happen in all modes ?
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Is there any way you can be more specific about when & under what conditions it occurs :question:
Does it happen in all modes ?
Yes, it happens in all modes.
During the periods that it is good, it is great. No problem.
Then suddenly, for no reason the problem reappears.
It is only noticeable at highway speeds. There are no problems around town.
When it happens, it is as though the steering loses all power assistance and it locks on a particular course which is not straight ahead. It is slightly off-centre.
So I then have to physically force the steering wheel back from the right to the left, but then it locks on slightly to the left, which requires me to forcibly turn the steering wheel back to the right.
And on and on it goes.
This results in the car weaving left to right to left right continually, with no power assistance.
To drivers travelling behind me, it must look as though I'm under the influence, but it actually takes lots of concentration to try to keep the car in a straight line as it wants to continually take me into the lane next to me, which is not good.
I don't want to dwell on my driving credentials because if anyone had this problem I would sympathize with them, but I am no novice around cars.
I have been driving for forty years (since I was seventeen). I have driven millions of kilometres in all sorts of conditions, all types of cars. I am a qualified police high speed pursuit driver so I know how to drive.
This is not my imagination. It is a very real problem which unfortunately, is not there all of the time.
When the car was newer, I could "re-set" it by disconnecting the battery and all seemed good for a while, but the problem has persisted and now at 135,000 kms, it is still there.
I envisage a problem being found once the car is outside of its 5 year unlimited kilometre warranty, which would piss me off no end.
At some point, I feel that H/A needs to say yes, we know we have a problem, we accept your assurance that your car is affected and do something to fix it.
From my internet research I do believe that Hyundai are not alone in these EPS problems.
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So, when this happens, how do you "reset" the steering ? By slowing down, does the problem simply go away.
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Yes, until the next drive at highway speeds.
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I would Print out every relevant comment you can find on the net and here and send a copy to Hyundai and the Dealer Principal of JH! :fum:
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Layman's guess, either,
Internal fault in EPS motor, but not likely IMO
or
intermittent fault in any of the plugs, relays, related to the EPS, this could involve the ESP (has it's own earth wire), sensor and could be a poor earth to any associated device, including the ECU. The ECU expects certain values which means that at low speeds, a bad earth may suffice but at higher speeds, the earth, or other plug connection may not be acceptable.
Unfortunately, the circuits appear quite extensive and interrelated to each other. It will be difficult to find, especially without fault codes.
If you had time, you could try carefully reconnecting the ECU and steering fuses / relays in the engine bay, it just might fix your problem.
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In the absence of any conclusive finding by H/A, Phil's taking you in the right direction. With digital electronics the problem tends to be back in the analog interface world of fallible surface contacts, mechanical actuators or sensors and anything prone to variation from its physical environment, which means that you may resolve the problem without ever taking on the electronic logic at all. :goodjob:
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I am a qualified police high speed pursuit driver so I know how to drive.
Are they, garage and hY oz, aware of your driving standard and skills as this may/may not influence their response
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What's concerning me, is that the issue occurs around a certain speed and self-resolves when that speed is lowered.
We just don't know enough about the flex-steer system to rule out that it may be programmed to auto-adjust in certain circumstances... possibly getting it completely wrong or disengaging the EPS completely due to a software fault. I'm half convinced my flex-steer stiffens up if I accidentally leave it set at "comfort" when approaching the motorway speed limit.
Or, Phil could be right.
And Gonz.
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I am a qualified police high speed pursuit driver so I know how to drive.
Are they, garage and hY oz, aware of your driving standard and skills as this may/may not influence their response
I wouldn't expect it would. I just mention it to say that I'm not a novice around cars.
They might take it the other way and think I've thrashed it. :lol: (I haven't).
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What's concerning me, is that the issue occurs around a certain speed and self-resolves when that speed is lowered.
We just don't know enough about the flex-steer system to rule out that it may be programmed to auto-adjust in certain circumstances... possibly getting it completely wrong or disengaging the EPS completely due to a software fault. I'm half convinced my flex-steer stiffens up if I accidentally leave it set at "comfort" when approaching the motorway speed limit.
Or, Phil could be right.
And Gonz.
But it's not all the time. :undecided:
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It actually IS all the time that the "erroneous condition" presents itself. It just doesn't present with any reliability.
There have been occasions where corroded terminals or simply unplugged connectors have caused problems with these vehicles. The crackly AM aerial fault is one that seems to suffer this problem. Push the aerial in properly to the head unit and in most cases, problem solved.
Vibration, humidity, dirt, corrosion in both the powered or earthing system or an incorrect logic value in the ECU. Under certain fault conditions the EPS relay causes a disconnect in the event of a short circuit and other dangerous faults, so it IS possible to actually loose your EPS at any time, fortunately, a rare occurrence. Without it, the car is still drivable to a safe stop, apparently.
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The fact that it's intermittent lends more probability to the problem being physical and not logical. Think of it as software - once it's written, the 1s and 0s never change, only the inputs from the physical world can then determine the software's entirely predetermined behaviour. Software bugs are not mean little bacteria, only hard code that has not been written well enough to cope with unanticipated inputs. In your case the unanticipated input may be an unreliable connection or deteriorating sensor. :D
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OK.
I picked my car up this morning from the John Hughes service centre.
Although in a hurry for a work appointment, I was made to wait for ages before I was attended to. No rush at all.
I told them I am not happy having to pay them to tell me they couldn't find the fault.
Total disinterest from them.
They did 326 kms in my car while they had it! Bloody hell, they used it more than I would have. :rolleyes:
Sand all over passenger floor so it's had a passenger in there (was cleaned just before dropped off there). I don't see why because there is nothing a passenger could do to detect the problem. It has to be the driver.
My car copped a nasty stone chip on the bonnet which I guess might have been unavoidable but it's amazing how I've done 135,000 kms without one. (I'm careful how & where I drive and I don't tailgate). They do 326 kms and get one. It's very fresh still with loose paint at edges.
I concede that when I dropped the car off the steering fault wasn't present. (As it's intermittent).
But it certainly was all the way home today.
I was required to refuel their loan car. They did not refuel mine. :disapp:
The whole saga cost me $184 plus fuel for the loaner, so well over $200 and nothing resolved.
Just a rip off AFAIC and pretty disillusioned.
I will never use JH again for "service."
My car is booked in on Thursday (where I usually go) for its 135,000 km logbook service. That $200+ would have been useful for that.
That's my main bitch. Not the fact that they couldn't find the fault, although I don't think the will was there to do so.
It's that they make me pay them to tell me that they couldn't find it when the only warranty claim I have ever made is for a definite safety issue UNDER THEIR NEW CAR WARRANTY!
As I said to them this morning, it's funny how there was no mention when I bought the car that I would have to pay for any warranty claims they couldn't find.
I like the car but Hyundai makes the ownership experience a lot less fun than it should be. And that's from a dedicated Hyundai fan.
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I hope you raised the issue of the stone chip with them Dave, they took your money so make them bloody spend it to fix the paint.
As for the steering complaint I'm as disgusted as you would be pissed off :disapp:
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:Pout: :disapp: :fum:
I might have to sort them out when I come over! :phone1:
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I hope you raised the issue of the stone chip with them Dave, they took your money so make them bloody spend it to fix the paint.
As for the steering complaint I'm as disgusted as you would be pissed off :disapp:
It was pissing down with rain when I picked it up so didn't notice it until I got home. :disapp:
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I hope you raised the issue of the stone chip with them Dave, they took your money so make them bloody spend it to fix the paint.
As for the steering complaint I'm as disgusted as you would be pissed off :disapp:
It was pissing down with rain when I picked it up so didn't notice it until I got home. :disapp:
I'd be calling them first thing in the morning, don't think they'll still be open now :undecided:
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My email to Hyundai i-care:
Hello
I have my car back, nothing solved.
The steering still loses its assistance periodically and it is still dangerous when it does.
After a week without my car and $200+ out of pocket, all I got was a bad stone chip on the bonnet (I guess that can happen) and a paint chip on the driver's door top edge as it has obviously been opened on to something hard. I don't treat my car like that.
My car had been driven 326 kms whilst at John Hughes. Obviously no refuel.......
Whereas I had to refuel the loan car that I had to pay for the use of as well.
But the bit that got me is the $154 "diagnosis fee."
Since when does a customer have to pay $154 for a genuine warranty claim (and safety issue) that the dealership can't find?
To me, that is not ethical business.
136,000+ kms on this car and the only warranty claim I have made and I have to pay the dealership to tell me they couldn't find it?
My last i30 had only one warranty claim as well in 136,682 kms of ownership and that was for peeling fake chrome on the driver's door interior door handle that sliced my finger open. That was repaired without question.
I do not make frivolous claims. Over 270,000 kms in two Hyundai i30s and two genuine, legitimate warranty claims.
I'm not happy.
I still have a car with the same problem, my wallet is over $200 lighter and my car was not treated with respect.
At the very least, I would ask that the $154 "diagnosis fee" be reimbursed to me and I will await your response on that issue.
I had never done it before, but while my car was with John Hughes Hyundai, I Googled Hyundai electric power steering.
If there was ever any doubt that Hyundai are aware of the safety issues with their EPS, they were dispelled then.
Anyhow, not much more I can do. If an accident occurs in the future due to this issue it is certainly well documented here and other places so we will see what happens.
Thanks for your time.
Your response will determine whether my next new car purchase will be a Hyundai.
Regards.
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Should have given them both barrels, not just the one.
Poor show if they can't/won't respond positively to that.
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Should have given them both barrels, not just the one.
Poor show if they can't/won't respond positively to that.
You know me, I show restraint.. :)
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Far too restrained for my liking but not the last piece of correspondence to be issued on the matter I suspect. :goodjob:
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I have enough battles to fight without looking for another.
The ball is in Hyundai's court.
Their loss if their response is inadequate although I know that it won't bother them as I am only one individual.
I'll just move on to another marque who hopefully treats their valued customers with more respect.
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I think you should have told them that after purchasing 2 of their cars, it will be unlikely that you'll purchase another, because of the very disappointing lack of customer support so far from both the dealer and HY Head Office. Correspondence to HO from a disgruntled car owner, advising them of a potential safety issue, (even if it is only 1 vehicle), is supposed to provide a solution to the benefit of both the company and the owner.
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I think I did. :undecided: :)
Your response will determine whether my next new car purchase will be a Hyundai.
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Er, yeah, :-[ :D
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Not bad Dave, but to further encourage a response I would have hinted that you may start a Facebook page about the issue and/or approach the CCC particularly but not limited to the $154 diagnosis charge!
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Not bad Dave, but to further encourage a response I would have hinted that you may start a Facebook page about the issue and/or approach the CCC particularly but not limited to the $154 diagnosis charge!
That's the next letter.
Always go in firm but polite first up.
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:whsaid:
I think the letter is well balanced - it makes the points strongly and politely without overt emotive threats. :workitout: :needspecscleaning: :hatoff:
Save the aggression until later - when the Doggie slips the lead. :crazy3:
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Just to keep you all updated.
I have no update. :disapp:
The last two emails that I sent to Hyundai Australia i-care still remain unanswered.
The first was on July 3rd.
The last was on July 13th.
I'll keep everyone on our international forum posted. :)
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Just to keep you all updated.
I have no update. :disapp:
The last two emails that I sent to Hyundai Australia i-care still remain unanswered.
The first was on July 3rd.
The last was on July 13th.
I'll keep everyone on our international forum posted. :)
I'd be ringing the I-care 1800 number by now and venting my dissatisfaction! :crazy1:
I'm having a fairly major billing issue with Europcar at the moment and if I don't get a response or a fix by Friday when I get home all hell will break loose! :evil: :evil:
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I received a call from a lovely lady at Hyundai i-care today who was very helpful. :)
She is corresponding with the dealership and is waiting to hear back as we haven't received a satisfactory outcome.
She also said that the dealership can claim the diagnosis fee from H/A so I will get my money back.
She was very apologetic and seemed keen to sort it out so I'm hopeful that something might be done. :goodjob2:
It sounded promising.
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She's visited this site :exclaim: :exclaim: :mrgreen:
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She's visited this site :exclaim: :exclaim: :mrgreen:
I don't care if she has. :lol:
At least there was some concern, finally.
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The financial side of things is looking up, now HA can tell JH to fix those paint chips :disapp:
Maddington Hyundai has a brand new big shiny dealership, I had good dealings with them in the past as well...very helpful :goodjob2:
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The financial side of things is looking up, now HA can tell JH to fix those paint chips :disapp:
Maddington Hyundai has a brand new big shiny dealership, I had good dealings with them in the past as well...very helpful :goodjob2:
They're part of DVG aren't they?
I suggested Mandurah just because at least they've got some highways nearby.
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Yeah their DVG, not far from Tonkin Hwy for the 100kph speed checks.
Mandurah is more handy for you though :goodjob2:
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And they have 110 down here. :)
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And they have 110 down here. :)
I'll be making use of it when I fly past your house tomorrow morning heading to Busselton :happydance:
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And they have 110 down here. :)
I'll be making use of it when I fly past your house tomorrow morning heading to Busselton :happydance:
:goodjob:
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Now that sounds promising Dave! :D
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Talk is cheap.
Hyundai need to tell the dealer to fix it, and actually pay them a reasonable amount to get the job done.
I can see why the dealer would be unwilling to put in time that isn't paid for, time is money after all.
I don't know much about this stuff but can't they fit a device to read what the computers are doing. The failure being as you described I would think they would go into melt down.
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That's a very good last point. The right diagnostic dongle and app should be able to record what's happening at the time it occurs. :goodjob:
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Yes, that is what they have said they will now do.
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:goodjob:
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Actually, they should fit a device and let you take it away and drive as normal. When it happens, you press a button or note the time and they can read the data and see what's going on. Like a cardiac halter monitor.
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That'd be good!
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Actually, they should fit a device and let you take it away and drive as normal. When it happens, you press a button or note the time and they can read the data and see what's going on. Like a cardiac halter monitor.
(https://dwellingintheword.files.wordpress.com/2011/01/preaching1.gif?w=450)
- T
(http://rs727.pbsrc.com/albums/ww279/Jim937/GIF/eye_ball.gif~c200)
(http://fc04.deviantart.net/fs18/f/2007/153/d/8/Sleep_Chair_by_realjb3.gif)
- P
:goodjob:
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Glad we agree, Gonz. :goodjob2:
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Actually, they should fit a device and let you take it away and drive as normal. When it happens, you press a button and they can read the data and see what's going on. Like a cardiac halter monitor.
This is exactly what they can and should be doing. It is a function of the scantool and has been available to us for the past 8 years. I use it quite a bit in these circumstances.
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OK, final update.
H/A booked the car into Mandurah Hyundai.
To cut a long story short, they not only diagnosed the problem but also sought approval from H/A to fix it, which was granted.
The result: the whole steering column, module & sensor replaced and problem solved.
Finally, a nice car to drive. :)
It took two and a half years but eventually sorted.
Kudos to Mandurah Hyundai who not only listened, but acted.
Also, $200 vouchers from H/A to compensate for John Hughes' failures, etc.
A good result for me. :goodjob:
It feels like a brand new car at 143,000 kms.
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Glad to hear u have everything sorted
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OK, final update.
H/A booked the car into Mandurah Hyundai.
To cut a long story short, they not only diagnosed the problem but also sought approval from H/A to fix it, which was granted.
The result: the whole steering column, module & sensor replaced and problem solved.
Finally, a nice car to drive. :)
It took two and a half years but eventually sorted.
Kudos to Mandurah Hyundai who not only listened, but acted.
Also, $200 vouchers from H/A to compensate for John Hughes' failures, etc.
A good result for me. :goodjob:
It feels like a brand new car at 143,000 kms.
I am sooooo shocked! :Shocked: There was actually a problem and it actually needed fixing - who would have thunked it! :crazy2:
That is great to hear it got fixed!! I did suspect they would have to do what they did to fix it - course trouble for you was getting it diagnosed in the first place. While mine flaked out at startup, the other symptoms seemed quite similar.
It is great you got some vouchers from H/A for your trouble - I hope they decide to give JH a right boot up the behind. Your vehicle has had a fault for 2.5 years and they couldn't fix it?!?
Unfortunately they do have to seek H/A approval because it is a very expensive part apparently - the sensors, module and steering column are 'all-in-one'.