Take a Panadol and relax. :)Will call another dealer and just wanted to know I don't have to take my car for service at the same dealer I bought it from I can't go to another Hyundai dealer can't I?
You are perfectly entitled to supply your own oil (in Australia, at least).
But if he is telling you that, I wouldn't trust him to use the oil you supply.
I'd find somewhere else, if it was me.
I've been supplying my own oil for the past 277,000 kms over two diesel i30s.
I'd also ask to speak to their service manager and mention that you'll report what has been said to Hyundai UK, I'm sure that they have to let you supply your own oil ( if in spec ) and they're also obligated to deduct the price of their oil from the service cost.
I'd also ask to speak to their service manager and mention that you'll report what has been said to Hyundai UK, I'm sure that they have to let you supply your own oil ( if in spec ) and they're also obligated to deduct the price of their oil from the service cost.Will do that craigB
In Australia I book the car in for service and get a cost for the service up front. Then I ask for a price with me supplying all filters and oil. The service price comes down considerably. Also in Australia, it is permissible to use non oem filters provided they are up to Hy spec and you are automatically covered by the filter manufacturer's warranty. I prefer however, to spend a little extra and supply the original parts usually from eBay or similar to avoid arguments should a problem occur.Thanks Phil I will defo look into that and try somewhere else thanks a lot and the customer service here in UK I think is the worst one.
The rubbish you are being fed by the dealer is just that, rubbish. Report them and you are quite welcome to select another Hy dealer to service your car.
Use your service schedule to find out what parts are replaced at your mileage.
At the very least, they are treating you very disrespectfully and do not deserve your business IMO.
Raid before you continue here is a detail of the 2nd year service i had on my car.Thanks mate will try that n I think people whose in Australia r very lucky to b able to provide oil and parts and reduce the whole price as I have just called another dealer he says that for the service u can't provide oil nor parts because everything have to be bought from them
As i had paid for 3 year service plan when 7 bought my car i can not tell you the cost but what you have been quoted is in the ball park for your location. But try a dealer a bit away and see if their cost are better.
Probably 2 hour job, if that!
Ok here we go.....
Replaced
Engine oil
Engine filter
Brake fluid
Air con or climate filter
All rest is either inspect or check
I.e
Air filter
Battery condition
Belts
Air con system
Pipes and hoses
Brake pads and discs
Etc
It is not necessary to flush the engine if is being serviced at the correct frequency.Thanks Alan and thats my first 2 years service so that's the first time the car is going in for a service and I have been reading about it and don't think I need it either.
It is clear that dealers make a margin on parts and consumables and by you providing them they get less revenue. I believe that each dealer sets their own price for a service - it is not regulated by Hyundai. I would not be in the least surprised for them to charge a higher price than just the labour if you supply your own stuff to recover lost margin. Hence overall - you may not finish any better off.
One of my friends has had exactly the same experience with his main dealer (Mazda) refusing to use customer supplied parts and oil. I must admit that I have never bothered myself - perhaps because I don't know whether the car might need more oil than a standard sized container and you then have to buy two. Also - can you be absolutely sure they use the oil you provide rather than their own bulk supply which may well be the required spec but not be Helix.
One last thing I wanted to know plz do I have to flush the engine of my first service for my car before draining the oil or that is not needed anymore? Because I called one place before he said he will flush the engine before draining the oil.
I called another place and asked him if he will flush the engine before draining the oil he said that is not needed anymore so don't know which one to believe.
What do you guys think?
Thanks
Thanks mate so now the problem is where I'm going to do my service I didn't ask if he is going to do engine flush and on the day of the service shall I tell him not to do it just to make sure he doesn't or you don't think he will do it unless I ask him to do it?One last thing I wanted to know plz do I have to flush the engine of my first service for my car before draining the oil or that is not needed anymore? Because I called one place before he said he will flush the engine before draining the oil.
I called another place and asked him if he will flush the engine before draining the oil he said that is not needed anymore so don't know which one to believe.
What do you guys think?
Thanks
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Dont do engine flush, regular oil changes are all you need. If your engine gets to the point of neglect that a flush would be required your already too far gone and should look at rebuilding the engine as you'll have to anyway after the flush.
Raid.................If they supply and fit parts then if you have a warranty claim HY can not use the excuse the parts not conforming to Hy's requirements.Yep thinking of doing the same thing let them do whatever they have to do and just pay the money so that they won't have any excuses for any warranty
Personally I just let the dealer do it all then no issues should I have to submit warranty claim.
AFAIK engine flushing is performed with solvent type materials. For a new, young motor, that is like poison so do NOT do a flush. Cruiserfied is an outstanding HY technician, so take his advice :exclaim: :exclaim:Thanks mate I will make sure to tell them not to do it thanks
See reply 21.AFAIK engine flushing is performed with solvent type materials. For a new, young motor, that is like poison so do NOT do a flush. Cruiserfied is an outstanding HY technician, so take his advice :exclaim: :exclaim:Thanks mate I will make sure to tell them not to do it thanks
All the garage I'm calling is a hy dealer as I have decided to go to the main dealer for the service and I called 3 dealers one said I don't need flush another one said the price would be that but its recommended to do flush so it will be such and such and the last one I called said the price would be such but i didn't ask about the flush if it is included in that price or not as both dealer gave me the same price for the servicing 1 will include flush and last one didn't ask as I was doing something else at the same time so got distracted.See reply 21.AFAIK engine flushing is performed with solvent type materials. For a new, young motor, that is like poison so do NOT do a flush. Cruiserfied is an outstanding HY technician, so take his advice :exclaim: :exclaim:Thanks mate I will make sure to tell them not to do it thanks
Confused as 1said would flush BEFORE they drain the oil.
I've done flush many many years ago, in fact the last century,.
i drained oil but left filter on, then put in cheap oil of same grade along with flush stuff.
Ran car for a while, can't recall how long. Drained again, replaced old filter them added new oil to correct level.
With the oils of today no need to flush and more than likely flush would harm internal parts.
Of course if any internal damage i would expect it not to be a warranty repair as hy don't put flush down in the service schedule, as far as i'm aware.
Would not be going to them because they appear not to know how to service cars if flush is part if the recommended service schedule
Did they not show you a royal flush - or wasn't it on the cards... :whistler:Am I saying something wrong here because I am under the impression that everything I say or ask and all I get is sarcasm. Am I not welcome on the forum or am I asking too much?
You have asked lots of questions and members have been patient with you and given you lots of good advice.I know I have asked loads of questions and you guys been very patient with me but like I said on my post I know about the oil flush isnt gd and told him not to do it but didn't know if its a gd idea for the fuel flush and I asked him properly he says he will flush the oil and the fuel aswell so hence my question.
However - on the subject of an engine oil flush - several very experienced members advised you that it is neither necessary nor advisable. Hence, I have to question why the dealer wants to do it. Flushing oil is as thin as paraffin and is now usually used only in the most extreme circumstances. Modern synthetic oils keep the engine clean even though they look black after a few miles. Leave too much flushing oil behind in the sump or engine galleries and it will dilute the engine oil with obvious consequences.
A fuel flush is another matter. However - how much of the system are they going to flush? In hot countries like Australia some diesels have problems with fuel contamination with bugs breeding in the tank and when it is really bad they have the whole system from the fuel tank onwards flushed before henceforth using anti bug additives when they refuel the car to prevent a reoccurrence. Your garage may mean that they are just going to change the fuel filter and blow the lines through - who knows. I'm sure other more experienced members than I will pop along and voice their opinions later. Some of them will of course still be in bed. .
Regarding sarcasm - you have been here long enough to know that this is not just a staid technical forum - but a lively and social one where humour is used as a lubricant. It flushes out peoples SOH and gives it a service. It's a good job I'm not sensitive to sarcasm the shed load I get directed at me by the boys here.
Wonder if they are putting in an additive.Thanks mate really appreciate all your help
Again i don't see the need for additives in today's fuels.
Did use it once some 40 years ago but only because the garage gave it away foc
Alan is correct, both oil & fuel do NOT need to be flushed, unless you are having a problem with your fuel. Diesel bug is an organic airborne growth that can cause big problems inside your tank. It is easily treated by adding a bug killing additive to your tank. It appears that it is quite uncommon in your region, so maybe not necessary. It can be introduced by simply refilling at a bad servo which doesn't sell much Diesel, so always fill up where you see plenty of trucks, the Diesel will always be fresher there. The only thing getting flushed is your wallet, cancel both IMO.Thanks Phil I'm used to that sarcasm but I just ask a question I didn't know about then get something I didn't expect anyway thanks a lot for all your help n yep I will cancel both as I don't need it thanks a lot really appreciate it
As a youngster to the forum, take the sarcasm on the chin, it's character building. No one here is out to cause any insult. Try not to be too thin skinned, relax & have a laugh, life is too short. :D
I followed Alan's lead, but it should say so in his description :exclaim: why hasn't this been done :disapp:Haha I won't fill it with diesel lol and yes my engine is petrol but I'm going to tell them not to do any flush.
@Raid, if your engine is petrol, DON'T FILL IT WITH DIESEL
I can't find any references to flushing fuel in a petrol engine.Maybe that's what the dealer meant and with a 2 years old car don't think I would do it.
Possibly fuel injector flush (clean)
I think the fuel additives may be what Raid was told about. It's puzzling to hear the dealership talking about this as I wasn't aware it was possible to buy fuel in the UK that doesn't comply with European fuel standards.Thanks mate for all the info
From the manual:
(http://i62.tinypic.com/2m7jbwg.jpg)
*12:If good quality gasolines that meet Europe Fuel standards
(EN228) or equivalents including fuel additives is not available,
one bottle of additive is recommended. Additives are
available from your authorized HYUNDAI dealer along with
information on how to use them. Do not mix other additives.
I think the fuel additives may be what Raid was told about. It's puzzling to hear the dealership talking about this as I wasn't aware it was possible to buy fuel in the UK that doesn't comply with European fuel standards.That page not in my handbook or service book.
From the manual:
(http://i62.tinypic.com/2m7jbwg.jpg)
*12:If good quality gasolines that meet Europe Fuel standards
(EN228) or equivalents including fuel additives is not available,
one bottle of additive is recommended. Additives are
available from your authorized HYUNDAI dealer along with
information on how to use them. Do not mix other additives.
Two things here.That is rite bumpkin and I do have a mechanic that I trust 110% and I know that guy has more knowledge about cars than the guy who work at the dealer but the thing is he is not a VAT registered so that's where the problem is and I have been reading on here and everywhere else that I can do my service somewhere else as long as the garage I go to is a VAT register that's 1 thing now my other concern.
1. The thread is not about price, it is about trust, Raid has repeatedly told us the franchise dealers he has been speaking to have been giving him duff information, the service booklet details what needs to be done and an indie can do it, irrespective of price.
2. Whilst it is easier to simply accept using the dealer as the onus of any issues fall directly with them should a warranty issue arise, if you don't trust the dealer and have a reputable indie you do trust which one do you as the owner actually go with? It becomes a personal decision.
I was simply highliighting an alternative that Raid can explore, should he wish to....
The answer to your question depends on your mileage, if you do more than 10k miles per annum, then you do not need a stamped interim (10k) service, so if you choose to change the oil at 10k, which will be less than 12 months, then you can do that yourself, as long as you use the authorised parts and consumables.Hmmm I will be doing less than 6000 miles a year that's for sure so I guess I will have to do the interim and get a stamp as well from them
If you do less than 10k per annum then you need a stamped interim service.
The answer to your question depends on your mileage, if you do more than 10k miles per annum, then you do not need a stamped interim (10k) service, so if you choose to change the oil at 10k, which will be less than 12 months, then you can do that yourself, as long as you use the authorised parts and consumables.Hmmm I will be doing less than 6000 miles a year that's for sure so I guess I will have to do the interim and get a stamp as well from them
If you do less than 10k per annum then you need a stamped interim service.
Fair call Brian - yer pays yer money an' yer teks yer pick.
I have always used the main dealer to service my cars in order to avoid any inconvenience or hassle in the event of a warranty claim. Also I am lazy and it's the easy way.
I recognise however that my philosophy in life "that you get what you pay for - pay cheap - get cheap" sometimes is not necessarily true.
If I knew of a reliable indie and the cost saving was significant - I would go for it - but I don't.
The answer to your question depends on your mileage, if you do more than 10k miles per annum, then you do not need a stamped interim (10k) service, so if you choose to change the oil at 10k, which will be less than 12 months, then you can do that yourself, as long as you use the authorised parts and consumables.
If you do less than 10k per annum then you need a stamped interim service.
I received this from Hy in an email the other day.Thanks for the list mate
Hope it helps.
(http://i.imgur.com/9zYM6l9.jpg)
I received this from Hy in an email the other day.Thanks for the list mate
Hope it helps.
(http://i.imgur.com/9zYM6l9.jpg)
The answer to your question depends on your mileage, if you do more than 10k miles per annum, then you do not need a stamped interim (10k) service, so if you choose to change the oil at 10k, which will be less than 12 months, then you can do that yourself, as long as you use the authorised parts and consumables.
If you do less than 10k per annum then you need a stamped interim service.
Dont get the logic in your points here.
Grateful if you could you explain.
I think it is mad that you do need a 12 month service at 9,999 but don't at 10,001!!:whsaid:
The answer to your question depends on your mileage, if you do more than 10k miles per annum, then you do not need a stamped interim (10k) service, so if you choose to change the oil at 10k, which will be less than 12 months, then you can do that yourself, as long as you use the authorised parts and consumables.
If you do less than 10k per annum then you need a stamped interim service.
Dont get the logic in your points here.
Grateful if you could you explain.
Hyundai service schedule
Normal service interval is 20K or every 2 years
If car does less than 10k per annum then they demand an interim 1yr service
If car does more than 10k they don't.
It is not my logic, it is theirs, I think it is mad that you do need a 12 month service at 9,999 but don't at 10,001!!
I think it is mad that you do need a 12 month service at 9,999 but don't at 10,001!!