Tha Original i30 Owners Club
THE GARAGE (SERVICE, MAINTENANCE & REPAIR) => GENERAL => Topic started by: huntdm on January 22, 2018, 00:32:39
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I have just had my second Satnav unit fail one day outside the 3 year warranty period. The original unit was replaced 12 months after purchase, and this second one lasted 2 years almost to the day, of the previous replacement. I was advised today that the replacement unit only has a 12 month warranty. I am hoping Hyundai will recognize the 3 year warranty period and replace the unit under warranty. Has anybody had a similar experience. It would appear there is a systemic problem with these units. How much did it cost to have Hyundai replace the unit if they will not replace it under warranty, and would the cost of upgrading the unit to the current model be as cheap ?
Any comments would be appreciated
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General rule is the replacement only takes the remaining warranty.
However, given what has happened and being just 1 out then i would argue the case with hy that it should be replaced foc.
Did you by chance mention issue to the dealer prior to it it failing as it would then be covered as an ongoing issue.
Depending on your previous dealings with the dealer i,e. purchases, services etc dealers will take up your case with hy hq on your behalf.
Keep us informed of outcome..
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When my GD01 unit blew up Hyundai flatly refused to replace the unit with the later model GD03 when I asked if it was possible, warranty wont allow the upgrade changeover so I let them waste money on replacing the original unit then at a later date I updated it myself to a GD03 unit from Stanvac wreckers :)
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Thank you for your comments. I will see what happens when they are able to provide a technician to look at it on the 5th Feb. It was a sudden failure similar to the initial one which was due to a failure of a chip in the unit. Nuisance is I dont have a clock to go by on the console because it relies on the GPS . I am taking the view that any replacement within the warranty period of three years should nut negate the remainder of the 3 year warranty, and I am assuming that given their is an initail 3 year warranty, then there should be a reasonable expectation that the units will last 3 years. At the moment I think they are falling back on the general policy of a 12 month warranty on parts replacement.
Nuisance of course is having to wait 2 weeks for them to simply confirm the unit is dead, I am suspecting they have a technical expert somewhere who floats around the service centres. All repairs previously have been good, just didn't expect an initial reaction that the replaced unit o9nly lats for 12 months for warranty purposes.
In the long run I am anticipating I might have to update the unit.
I will post the outcome for others to see.
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Good luck with it. Disapointing. ..
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Thank you Craig. You will see my last reply. Interesting days ahead it seems. I appreciate your comment.
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Hyundai today (5 Feb) advised that the software was an old version, this has now been updated and maps updated. Unit works fine. I was expecting the unit required replacing given fault was similar to original. Nice to have some good news on these units as there appears to be a systemic problem with them failing.
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Great to have it working properly again :goodjob:
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Thanks for the update. :goodjob: