Looks like an interesting idea. My policy demands that my first call, subsequent to any emergency call, has to be to them (Aviva), so how they'd view this 3rd-party control I've no idea.
I just dug out the policy document and accompanying booklet. It's right there on the first page:
"We will help you if you are involved in an accident. Please report all accidents to us immediately"
(they have emboldened the word "us")
I just dug out the policy document and accompanying booklet. It's right there on the first page:
"We will help you if you are involved in an accident. Please report all accidents to us immediately"
(they have emboldened the word "us")
Ah ok, I can see that now I have my paper copy to hand. I suspect "us" is embolden as it's one of the words in the definitions.
Well I have added my name...
I have the Call Hyundai Direct on my mobile since I registered, along with my insurance company. I notice they say in the brochure -
If I Call Hyundai First will it increase my next
insurance premium?
Though I think I'll send an email to Prudential to confirm this before I use the Hyundai service.
Most insurers nowadays have their won approved bodyshops, don't they, and if warranty parts are damaged then they presumably would have to give some warranty on their work and parts (no) ????
It's not the question of increasing the renewal premium but insurers imposing a high excess on repairs not done by their approved repairers . This is becoming common practice among insurers.
if you have your car repaired at a place not on their recommended list - you have to pay the first £250 of the cost. They will only pick up the tab if you use one of their tame repairers.
I notice this paragraph about courtesy cars though -
Following a claim under Section B or
Section C, if Your Car is repaired by an
Approved Repairer, they will provide You
with a car whilst Your own is being repaired.
The courtesy car is intended to keep You
mobile during the course of repairs and is
not intended to be like for like in terms of
size, type, value or status.
I reckon I'd go straight to the insurance company. I assume they'd use the Hyundai agent if there was also mechanical damage ??
Most body repairs involve 'mechanical' parts. All the bodyshops I have been in (and that's quite a lot as I used to collect those cars they couldn't repair) carried out all the work needed. They may call in a specialist for some items like electrics or fuel injection. Strangely. most call in glass specialists for windscreen and windows.
The body-shops round here that I've seen do only that - repair bodies. They won't touch mechanical stuff. :)
I've just checked my current policy and I can't see this.
This must be a new condition recently introduced.
Edit: crossed posts
So who are you insured with? If they have approved insurers you need to make sure there is no extra excess if you do not use them.
A few years ago we had a shunt in a Toyota and Direct Line had it repaired at one of their own workshops. When we got it back the new parts (engine mounts etc.) were black instead of car coloured and looked a mess. We sent it back of course - but it's an example of what these cheap insurers do ...
MD