[Raid]

Taking my car for 2 years service and its costing me £270 from hy. So just wondering what job are they going to do on the car and what are they going to change as part of the service and would that be part of the £270 or would I have to pay additional?

Do you guys think it's worthy taking it to hy for the servicing or a private garage and is it best to buy the parts and oil for them to do the service or just pay they money and let them do everything plz.

Thanks

[Phil №❶]

Buy parts & oil. 

[Raid]

Thanks Phil as it is my first time going to do the service any recommendation for the parts I will have to buy for my first service if you don't mind plz.

Thanks

[Raid]

Just been on the phone to the service department and I have been told by the guy that I can't buy the parts for the service because it will avoid the warranty and if I want to buy the parts that's fine they still carry the service but warranty will be avoided I asked him what about if I buy the recommended oil and bring it to you and he said that can't be done they will have to use their own oil?

[FatBoy]

That doesn't sound right.  Somebody from the UK may be able to help, but in Australia you can supply your own consumables (as long as they meet the manufacturers specifications) and not void your warranty.

[Doggie 1]

 

[Raid]

I told him even if I buy everything that is recommended for the service and he says he can't do it unless I buy it from them then that should be ok. Don't know what to do

[FatBoy]

Try somewhere else?  I would.  Tell them that you will supply your own consumables that are recommended by Hyundai, or you will go somewhere else.

Or report them to Hyundai.

[CraigB]

Sounds like they're scamming you to me, did you ask what oil they use?

[Raid]

I told him that the oil that is recommended in the book is shell helix and if I buy that oil will u do it he says that he won't put that oil in he will use his own n and asked him what oil is that he says helix and told him thats what I'm going to buy he says he can't use it. Very confused lol

[Doggie 1]

Take a Panadol and relax. 
You are perfectly entitled to supply your own oil (in Australia, at least).
But if he is telling you that, I wouldn't trust him to use the oil you supply.
I'd find somewhere else, if it was me.
I've been supplying my own oil for the past 277,000 kms over two diesel i30s.

[Raid]

Take a Panadol and relax. 
You are perfectly entitled to supply your own oil (in Australia, at least).
But if he is telling you that, I wouldn't trust him to use the oil you supply.
I'd find somewhere else, if it was me.
I've been supplying my own oil for the past 277,000 kms over two diesel i30s.

Will call another dealer and just wanted to know I don't have to take my car for service at the same dealer I bought it from I can't go to another Hyundai dealer can't I?

[Doggie 1]

You can.      

[CraigB]

I'd also ask to speak to their service manager and mention that you'll report what has been said to Hyundai UK, I'm sure that they have to let you supply your own oil ( if in spec ) and they're also obligated to deduct the price of their oil from the service cost.

[Doggie 1]

I'd also ask to speak to their service manager and mention that you'll report what has been said to Hyundai UK, I'm sure that they have to let you supply your own oil ( if in spec ) and they're also obligated to deduct the price of their oil from the service cost.

Totally 

[Raid]

I'd also ask to speak to their service manager and mention that you'll report what has been said to Hyundai UK, I'm sure that they have to let you supply your own oil ( if in spec ) and they're also obligated to deduct the price of their oil from the service cost.

Will do that craigB

[Phil №❶]

In Australia I book the car in for service and get a cost for the service up front. Then I ask for a price with me supplying all filters and oil. The service price comes down considerably. Also in Australia, it is permissible to use non oem filters provided they are up to Hy spec and you are automatically covered by the filter manufacturer's warranty. I prefer however, to spend a little extra and supply the original parts usually from eBay or similar to avoid arguments should a problem occur.

The rubbish you are being fed by the dealer is just that, rubbish. Report them and you are quite welcome to select another Hy dealer to service your car.

Use your service schedule to find out what parts are replaced at your mileage.

At the very least, they are treating you very disrespectfully and do not deserve your business IMO.

[Raid]

In Australia I book the car in for service and get a cost for the service up front. Then I ask for a price with me supplying all filters and oil. The service price comes down considerably. Also in Australia, it is permissible to use non oem filters provided they are up to Hy spec and you are automatically covered by the filter manufacturer's warranty. I prefer however, to spend a little extra and supply the original parts usually from eBay or similar to avoid arguments should a problem occur.

The rubbish you are being fed by the dealer is just that, rubbish. Report them and you are quite welcome to select another Hy dealer to service your car.

Use your service schedule to find out what parts are replaced at your mileage.

At the very least, they are treating you very disrespectfully and do not deserve your business IMO.

Thanks Phil I will defo look into that and try somewhere else thanks a lot and the customer service here in UK I think is the worst one.

[eye30]

Raid before you continue here is a detail of the 2nd year service i had on my car.

As i had paid for 3 year  service plan when 7  bought my car i can not tell you the cost but what you have been quoted is in the ball park for your location.  But try a dealer a bit away and see if their cost are better.

Probably 2 hour job, if that!

Ok here we go.....

Replaced

Engine oil
Engine filter
Brake fluid
Air con or climate filter

All rest is either inspect or check
I.e
Air filter
Battery condition
Belts
Air con system
Pipes and hoses
Brake pads and discs
Etc

[Raid]

Raid before you continue here is a detail of the 2nd year service i had on my car.

As i had paid for 3 year  service plan when 7  bought my car i can not tell you the cost but what you have been quoted is in the ball park for your location.  But try a dealer a bit away and see if their cost are better.

Probably 2 hour job, if that!

Ok here we go.....

Replaced

Engine oil
Engine filter
Brake fluid
Air con or climate filter

All rest is either inspect or check
I.e
Air filter
Battery condition
Belts
Air con system
Pipes and hoses
Brake pads and discs
Etc

Thanks mate will try that n I think people whose in Australia r very lucky to b able to provide  oil and parts and reduce the whole price as I have just called another dealer he says that for the service u can't provide oil nor parts because everything have to be bought from them

[Raid]

One last thing I wanted to know plz do I have to flush the engine of my first service for my car before draining the oil or that is not needed anymore?  Because I called one place before he said he will flush the engine before draining the oil.
 I called another place and asked him if he will flush the engine before draining the oil he said that is not needed anymore so don't know which one to believe.

What do you guys think?

Thanks

[AlanHo]

It is not necessary to flush the engine if is being serviced at the correct frequency.

It is clear that dealers make a margin on parts and consumables and by you providing them they get less revenue. I believe that each dealer sets their own price for a service - it is not regulated by Hyundai. I would not be in the least surprised for them to charge a higher price than just the labour if you supply your own stuff to recover lost margin. Hence overall - you may not finish any better off.

One of my friends has had exactly the same experience with his main dealer (Mazda) refusing to use customer supplied parts and oil. I must admit that I have never bothered myself - perhaps because I don't know whether the car might need more oil than a standard sized container and you then have to buy two. Also - can you be absolutely sure they use the oil you provide rather than their own bulk supply which may well be the required spec but not be Helix.

[Raid]

It is not necessary to flush the engine if is being serviced at the correct frequency.

It is clear that dealers make a margin on parts and consumables and by you providing them they get less revenue. I believe that each dealer sets their own price for a service - it is not regulated by Hyundai. I would not be in the least surprised for them to charge a higher price than just the labour if you supply your own stuff to recover lost margin. Hence overall - you may not finish any better off.

One of my friends has had exactly the same experience with his main dealer (Mazda) refusing to use customer supplied parts and oil. I must admit that I have never bothered myself - perhaps because I don't know whether the car might need more oil than a standard sized container and you then have to buy two. Also - can you be absolutely sure they use the oil you provide rather than their own bulk supply which may well be the required spec but not be Helix.

Thanks Alan and thats my first 2 years service so that's the first time the car is going in for a service and I have been reading about it and don't think I need it either.
Thanks

[cruiserfied]

One last thing I wanted to know plz do I have to flush the engine of my first service for my car before draining the oil or that is not needed anymore?  Because I called one place before he said he will flush the engine before draining the oil.
 I called another place and asked him if he will flush the engine before draining the oil he said that is not needed anymore so don't know which one to believe.

What do you guys think?

Thanks

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Dont do engine flush, regular oil changes are all you need. If your engine gets to the point of neglect that a flush would be required your already too far gone and should look at rebuilding the engine as you'll have to anyway after the flush.

[Raid]

One last thing I wanted to know plz do I have to flush the engine of my first service for my car before draining the oil or that is not needed anymore?  Because I called one place before he said he will flush the engine before draining the oil.
 I called another place and asked him if he will flush the engine before draining the oil he said that is not needed anymore so don't know which one to believe.

What do you guys think?

Thanks

NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
Dont do engine flush, regular oil changes are all you need. If your engine gets to the point of neglect that a flush would be required your already too far gone and should look at rebuilding the engine as you'll have to anyway after the flush.

Thanks mate so now the problem is where I'm going to do my service I didn't ask if he is going to do engine flush and on the day of the service shall I tell him not to do it just to make sure he doesn't or you don't think he will do it unless I ask him to do it?

[eye30]

Raid.................If they supply and fit parts then if you have a warranty claim HY can not use the excuse the parts not conforming to Hy's requirements.

Personally I just let the dealer do it all then no issues should I have to submit warranty claim.

[Raid]

Raid.................If they supply and fit parts then if you have a warranty claim HY can not use the excuse the parts not conforming to Hy's requirements.

Personally I just let the dealer do it all then no issues should I have to submit warranty claim.

Yep thinking of doing the same thing let them do whatever they have to do and just pay the money so that they won't have any excuses for any warranty

[Phil №❶]

AFAIK engine flushing is performed with solvent type materials. For a new, young motor, that is like poison so do NOT do a flush. Cruiserfied is an outstanding HY technician, so take his advice 

[Raid]

AFAIK engine flushing is performed with solvent type materials. For a new, young motor, that is like poison so do NOT do a flush. Cruiserfied is an outstanding HY technician, so take his advice 

Thanks mate I will make sure to tell them not to do it thanks

[eye30]

AFAIK engine flushing is performed with solvent type materials. For a new, young motor, that is like poison so do NOT do a flush. Cruiserfied is an outstanding HY technician, so take his advice 

Thanks mate I will make sure to tell them not to do it thanks

See reply 21.

Confused as 1said would flush BEFORE they drain the oil.

I've done flush many many years ago, in fact the last century,.
 i drained oil but left filter on, then put in cheap oil of same grade along with flush stuff. 
Ran car for a while, can't recall how long. Drained again, replaced old filter them added new oil to correct level.

With the oils of today no need to flush and more than likely flush would harm internal parts.

Of course if any internal damage i would expect it not to be a warranty repair as hy don't put flush down in the service schedule, as far as i'm aware.

Would not be going to them because they appear not to know how to service cars if flush is part if the recommended service schedule