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Pull the fuse for the camera. So the dealer has the final word , I think not. Hyundai Australia has final say. The dealer gets paid for fault finding regardless.You said meeting was verbal, but you need to push to get in writing just who is not going to rectify fault. I would bet my left one on just the dealer as if it were HA they would give you a written letter and say "sorry out of our hands ".Again maybe some free publicity outside the dealer over the weekend, as well as a few well timed " excuse me , but my parents bought one of these and ........."Lost any hair yet
@ChrisSR The warm start issue is well known and documented. A cold start issue not so much.I have a knowledgeable mate who is not a member but still enjoys perusing the site. He made this comment to me via email..and I quote:"Reading with interest the battery / camera issue post.Over the years I have found a few instances when a supposedly young batterycan be under performing i.e. recharges fine, voltage reads ok but justdoesn't have the cranking ability for a cold engine.My advice would be put in a new battery change the cut off for the camerato 12.5v or disconnect it for the trial.The stakes are high and the cost of a battery insignificant given thecircumstances."He makes a good point.
Not remote at all. As Dazzler mentioned it is a suburb of Perth.Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service but no faults or codes etc were found, so it was dismissed.There was supposed to be an ECU update done, but no record on the job sheet.I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”I am now waiting to speak with the service manager.More updates to come.
Excuse the language but... "unf*cking believeaable!" that is so bad... My main issue would be the loan car. Covid or no covid that should be a given in the circumstances. You have been amazingly tolerant.Lucky it isn't me over there at the moment in that situation.In our house the wife has always been the bad cop and I've been the good cop... But due to various health condition and one in particular (Parkinson's) my fuse has got a lot shorter and I seem to have very little in the way of filters in what I say and do!I'd have Hyundai Australia on speed dial and speaker phone until something was done about a loan car for starters. (excuse the pun)
Quote from: harpy04 on January 09, 2019, 03:17:56Not remote at all. As Dazzler mentioned it is a suburb of Perth.Just got a call from the dealership for some feedback on the service. I mentioned that I described the issue prior to the service but no faults or codes etc were found, so it was dismissed.There was supposed to be an ECU update done, but no record on the job sheet.I then mentioned this page and other examples of the same issue, along with how long this has been going on for, how long Hyundai have know about it and that that the technicians didn’t know about it I made my feelings known how disappointed I was that it was dismissed with “ we can’t replicate it”I am now waiting to speak with the service manager.More updates to come.OK, so I have an update on this issue. Sincere apologies for the long time between posts, there has been a lot going on in other areas.So, back to the starting issue, after they told me it was fixed, the car was running well for a short period, alas the issue came back not long after and eventually the car was un-drivable, really rough idle, no power, stalling.I called the Hyundai Roadside assistance number and RAC come out and have a look. He was really good, did a diagnostic report and said it could be the coil packs not delivering to the spark plugs etc. He tried switching them around, but still had the same issue.Due to the low km's and "newness" of the car he was reluctant to start pulling it apart, and we sent it back to the dealer. They looked at it and determined that there was "low compression" in the cylinders and we "qualified" for a new engine, yes you read that correctly A NEW ENGINE. Happy about that as this was still WELL inside the warranty period! Ok, so a new engine was ordered and fitted and we seemed to be good, for a while.Just last week (Friday 21st), the car died, again!! Called RAC and the road side diagnosis was "misfire on cylinders 1,2 & 4". Keeping in mind this was a new engine which is less that 1 year old I was more than a little annoyed. We managed to limp the car back to the house (luckily we were not too far away) and it has been towed back to the dealer. We called the dealership (around 1.30pm) once the roadside report had been filed and asked to speak with the DP or service manager, DP not available but spoke to the service manager.Unfortunately as this was mid afternoon on Friday, they were not too enthusiastic about going above and beyond to help. They didnt / wouldn't give us a loan car and offered some excuse about Covid placing restrictions on the number of loan cars being reduced because disinfecting them was too much cost / effort? SM said he would search the WA user pool to see if there were any spare, still waiting for a return call. So we organised the tow truck and called the dealership to let them know it was coming in, the service manager was "unavailable" (about 3.30pm) so we left a message.We called this morning, first thing to find out1) if the car had actually got there as they didn't let us know if / when it arrived.2) If they were working on it3) if they could get us a loan carIt is currently 1.00pm and all I know is that the car is "in the workshop", still no attempt to find us a loner or any update on the condition.I ma starting to question if it was actually a new engine at all.......Stay tuned as i am sure there is more to follow.
Sounds promising, but how long and if too long where's that loan car...
Hi guys,just picked up one of these cars and didn't do my research just wondering if the start up issue has been fixed or linked to injectors or anything else?
I did raise that issue with them today about the injectors and was told it can’t be them. It’s booked in again for Monday. Since last week it hasn’t lost power again. It’s just not driving smoothly and thumps/cuts out when stationary. It’s the second service centre I take it too. I have lodged in a report with the ACCC so I can get the ball rolling. Three years and 2 service centres and multiple visits regarding issues to my car is beyond enough.I will again mention the injectors and see what they say next week. I’m not hoping for nothing more than “we could not reproduce the problem and found no fault” As what I’ve been receiving most of the time.