Hello this is my first post. I have been looking at your forum for a few weeks now and have made the plunge to post my first post. I have trawled the internet, asked dealers all to no avail, so I’m hoping that someone on here can answer my question regarding Hands-free Bluetooth Calls.
If I have my Samsung S8+ phone in my car, with all of the latest updates, in a 2018 I30 PD2. When I am connected to Bluetooth I am able to receive calls via the head unit as I would expect. I can answer the phone and hang up using the steering wheel controls and speak hands-free with the caller. No issues at all. However, if I try to initiate a call using the Voice Recognition button on the steering wheel, I get a message on my head-unit saying that “This feature is only available when a phone supporting Android Auto or Apple Car Play is connected via USB”
As part of my testing I have tried my phone in my wife’s car, a 2017 Honda VTIs and I also have the same issue, that is that it won’t make hands-free calls when the Voice Recognition button on the steering wheel is pressed. Just to make things even more interesting, my wife has an iPhone and it will make hands free calls in her car via Bluetooth with no issues, however to add more a complex layer to this issue her phone will not make hands-free calls via Bluetooth in my car, the same message as I receive as mentioned is displayed on the head-unit. I have removed the Bluetooth profile from my phone and my car and have repaired the phone to the car.
Another bizarre thing is that I can initiate a phone call via the call button on the steering wheel, which brings up my phone book on the head-unit and then, using the up down controls that are used for the volume; i can use them to scroll up or down to select the required phone number and then make the call by pressing the call answer button on the steering wheel.
So, there are two possible scenarios here, Android does not work with Bluetooth hands-free and/or Hyundai does not allow Hands-free calling using the Voice recognition button via the steering wheel controls.
I’m hoping that someone can give me a definitive answer as to why this is occurring, either because of design, or some update that needs to be done on either my car or Android, the dealers standard answer is that that’s the way it works.
