[Doggie 1]

I received a call from a lovely lady at Hyundai i-care today who was very helpful. 
She is corresponding with the dealership and is waiting to hear back as we haven't received a satisfactory outcome.
She also said that the dealership can claim the diagnosis fee from H/A so I will get my money back.
She was very apologetic and seemed keen to sort it out so I'm hopeful that something might be done.   
It sounded promising.

[Phil №❶]

She's visited this site 

[Doggie 1]

She's visited this site 

I don't care if she has.   
At least there was some concern, finally.

[CraigB]

The financial side of things is looking up, now HA can tell JH to fix those paint chips

Maddington Hyundai has a brand new big shiny dealership, I had good dealings with them in the past as well...very helpful

[Doggie 1]

The financial side of things is looking up, now HA can tell JH to fix those paint chips

Maddington Hyundai has a brand new big shiny dealership, I had good dealings with them in the past as well...very helpful

They're part of DVG aren't they?
I suggested Mandurah just because at least they've got some highways nearby.

[CraigB]

Yeah their DVG, not far from Tonkin Hwy for the 100kph speed checks.

Mandurah is more handy for you though

[Doggie 1]

And they have 110 down here. 

[CraigB]

And they have 110 down here. 

I'll be making use of it when I fly past your house tomorrow morning heading to Busselton

[Doggie 1]

And they have 110 down here. 

I'll be making use of it when I fly past your house tomorrow morning heading to Busselton

 

[Dazzler]

Now that sounds promising Dave!

[beerman]

Talk is cheap.

Hyundai need to tell the dealer to fix it, and actually pay them a reasonable amount to get the job done.

I can see why the dealer would be unwilling to put in time that isn't paid for, time is money after all.

I don't know much about this stuff but can't they fit a device to read what the computers are doing. The failure being as you described I would think they would go into melt down.

[The Gonz]

That's a very good last point. The right diagnostic dongle and app should be able to record what's happening at the time it occurs.

[Doggie 1]

Yes, that is what they have said they will now do.

[The Gonz]

 

[Phil №❶]

Actually, they should fit a device and let you take it away and drive as normal. When it happens, you press a button or note the time and they can read the data and see what's going on. Like a cardiac halter monitor.

[Doggie 1]

That'd be good!

[The Gonz]

Actually, they should fit a device and let you take it away and drive as normal. When it happens, you press a button or note the time and they can read the data and see what's going on. Like a cardiac halter monitor.

- T


- P
 

[Phil №❶]

Glad we agree, Gonz. 

[cruiserfied]

Actually, they should fit a device and let you take it away and drive as normal. When it happens, you press a button and they can read the data and see what's going on. Like a cardiac halter monitor.

This is exactly what they can and should be doing. It is a function of the scantool and has been available to us for the past 8 years. I use it quite a bit in these circumstances.

[Doggie 1]

OK, final update.
H/A booked the car into Mandurah Hyundai.
To cut a long story short, they not only diagnosed the problem but also sought approval from H/A to fix it, which was granted.
The result: the whole steering column, module & sensor replaced and problem solved.
Finally, a nice car to drive. 
It took two and a half years but eventually sorted.
Kudos to Mandurah Hyundai who not only listened, but acted.
Also, $200 vouchers from H/A to compensate for John Hughes' failures, etc.
A good result for me. 
It feels like a brand new car at 143,000 kms.

[Raid]

Glad to hear u have everything sorted

[ibrokeit]

OK, final update.
H/A booked the car into Mandurah Hyundai.
To cut a long story short, they not only diagnosed the problem but also sought approval from H/A to fix it, which was granted.
The result: the whole steering column, module & sensor replaced and problem solved.
Finally, a nice car to drive. 
It took two and a half years but eventually sorted.
Kudos to Mandurah Hyundai who not only listened, but acted.
Also, $200 vouchers from H/A to compensate for John Hughes' failures, etc.
A good result for me. 
It feels like a brand new car at 143,000 kms.

I am sooooo shocked!   There was actually a problem and it actually needed fixing - who would have thunked it! 

That is great to hear it got fixed!! I did suspect they would have to do what they did to fix it - course trouble for you was getting it diagnosed in the first place.   While mine flaked out at startup, the other symptoms seemed quite similar.

It is great you got some vouchers from H/A for your trouble - I hope they decide to give JH a right boot up the behind.  Your vehicle has had a fault for 2.5 years and they couldn't fix it?!?

Unfortunately they do have to seek H/A approval because it is a very expensive part apparently - the sensors, module and steering column are 'all-in-one'.