Steering rack now like a bag of chisels

Shambles · **July 30, 2009, 16:40:49**

As per the known problem posted in {link removed} regarding the flexible steering coupling possibly needing attention... .

Mine now feels like it's about to fall right off.

Contacted the dealership 2 weeks back and they checked all known outstanding issues regarding steering, and no recalls or other UK-specific notes are held on the Hy system. I did mention that the issue had been noted by other members, though not of UK origin. I mentioned at the time that it is gradually deteriorating and now it's quite frightening, even when driving slowly over uneven terrain.

So, maybe an unscheduled visit in is in order...

bumpkin · **Reply #1: July 30, 2009, 17:41:59**

Hmmm not good Steve, I have the rattle but only at low speed as specified in the TSB. Having said that my Nissan Stanza had the same rattly steering noise at low speed and it went round the clock before I sold her on and never had it "fixed"

eye30 · **Reply #2: July 30, 2009, 19:43:39**

Quote from: Shambles on July 30, 2009, 16:40:49

As per the known problem posted in Technical Data regarding the flexible steering coupling possibly needing attention... .

Mine now feels like it's about to fall right off.

Contacted the dealership 2 weeks back and they checked all known outstanding issues regarding steering, and no recalls or other UK-specific notes are held on the Hy system. I did mention that the issue had been noted by other members, though not of UK origin. I mentioned at the time that it is gradually deteriorating and now it's quite frightening, even when driving slowly over uneven terrain.

So, maybe an unscheduled visit in is in order...

Idea

If it seems to be getting worse, call the RAC out while at work and get their view on it.

Dazzler · **Reply #3: July 30, 2009, 22:22:23**

Not good Steve.. I'd be printing out the TSB we have somewhere on here and taking that with you...

Shambles · **Reply #4: July 30, 2009, 22:39:07**

Quote from: Dazz on July 30, 2009, 22:22:23

Not good Steve.. I'd be printing out the TSB we have somewhere on here and taking that with you...

Waaaaaay ahead of you good buddy

Dazzler · **Reply #5: July 31, 2009, 10:35:08**

Yeah.. about 10 hours I think...

Shambles · **Reply #6: July 31, 2009, 10:57:31**

Quote from: Dazz on July 31, 2009, 10:35:08

Yeah.. about 10 hours I think...

No it's 9, and we're behind

Dazzler · **Reply #7: July 31, 2009, 11:33:25**

I wasn't talkin' about the cricket...

Shambles · **Reply #8: August 08, 2009, 11:01:35**

Well I went down and picked up my touch-up paint and took the printout from the TSB regarding the steering coupling.

They'd already found and printed the bulletin (although in a different format to the one I took in).

Yes, it is now a known issue on ALL models built between 2007 and April 2008 (dictated by VIN range). I would imagine if you don't experience the problem then it's not an issue for you.

The advisory system he was logged into said the part takes around 1 month from ordering to delivery, so as I'll be going for the 3rd service in December they said they would order it and fit it at that time.

My rattle won't get any worse before then, allegedly

Dazzler · **Reply #9: August 08, 2009, 12:15:54**

Jeepers.. December seems a long time to wait

Shambles · **Reply #10: August 08, 2009, 12:19:39**

Quote from: Dazz on August 08, 2009, 12:15:54

Jeepers.. December seems a long time to wait

Yeah, my services are running around every 7 months and my last one was in May, so Dec it is then. I'll put up with the chisel drama until then...

Dazzler · **Reply #11: August 08, 2009, 12:23:44**

Bit like me with my dirty car and dash rattle.. no time at the moment to sort such things..

eye30 · **Reply #12: August 08, 2009, 22:17:42**

Quote from: Shambles on August 08, 2009, 11:01:35

the part takes around 1 month from ordering to delivery,

If it "get worse" will they replace before December?

i.e I wonder if they will order now so they have it in stock if you need it before December. Or will they not actually order until the end of October expecting it to "last" 'til then.

Shambles · **Reply #13: August 08, 2009, 23:04:37**

Quote from: eye30 on August 08, 2009, 22:17:42

i.e I wonder if they will order now so they have it in stock if you need it before December. Or will they not actually order until the end of October expecting it to "last" 'til then.

I did ask that. Hy will not authorise a warranty repair unless the dealership has requested it "as a result of a fault diagnosis", which means I'd have to book her in so they could officially mark her as needing repair under warranty.

No big deal now as she's not rattling any worse, but they did acknowledge the fault earlier today. God I love the Hy dealerships. They know so much... when it's pointed out to them

eye30 · **Reply #14: August 10, 2009, 09:40:38**

Quote from: Shambles on August 08, 2009, 23:04:37

God I love the Hy dealerships. They know so much... when it's pointed out to them

I wonder if there is some sort of "black mark" against dealer's if they log too many warranty jobs?

2i30s · **Reply #15: August 10, 2009, 10:37:56**

Ive pointed out several features on my 2 i30s that my dealership didn't know about,and these people are payed to sell these cars.

Shambles · **Reply #16: November 06, 2009, 16:42:39**

My newly-adopted dealership had a look today and have decided that the flexible coupling has worn prematurely

Just like it says in the bullletin.

Quote from: Dazz on July 30, 2009, 22:22:23

.. I'd be printing out the TSB we have somewhere on here and taking that with you...

True enough they hadn't seen that TSB and couldn't bring it up on their system. Sheesh. So they were grateful for the printout so they could order the part. They expect 4-6 weeks to receive it.

Lorian · **Reply #17: November 06, 2009, 18:02:13**

Thats a poor amount of time to have to wait. How do they cope with complete failures?

I can get parts at work (not cars) from the states in 2-3 days, so surey even if there inventory is in Czech/Korea they can do better.

About time they has UK located inventory......

Shambles · **Reply #18: November 06, 2009, 18:11:25**

The new washer pump will arrive in 2-3 days apparently as it's being ordered "through the usual channel" which I think he mentioned was "mobis", whereas this coupling has to be ordered through "technical" just like my windscreen was (and that also took weeks to get into the UK)

eye30 · **Reply #19: November 06, 2009, 19:29:04**

Quote from: Shambles on November 06, 2009, 18:11:25

The new washer pump will arrive in 2-3 days apparently as it's being ordered "through the usual channel" which I think he mentioned was "mobis", whereas this coupling has to be ordered through "technical" just like my windscreen was (and that also took weeks to get into the UK)

I'n sure my dealer told me that Hy UK have a depot in Warrington. Go and collect as it's just on your way home then take it in to the dealers on your way to work. That will save dayssssssss

eye30 · **Reply #20: November 06, 2009, 19:30:47**

Quote from: Shambles on November 06, 2009, 16:42:39

My newly-adopted dealership had a look today and have decided that the flexible coupling has worn prematurely

Just like it says in the bullletin.

Quote from: Dazz on July 30, 2009, 22:22:23
.. I'd be printing out the TSB we have somewhere on here and taking that with you...

True enough they hadn't seen that TSB and couldn't bring it up on their system. Sheesh. So they were grateful for the printout so they could order the part. They expect 4-6 weeks to receive it.

Was that off the i30 TSB list or USA service site?

If so, no wonder they don't know about.

Shambles · **Reply #21: November 06, 2009, 19:45:53**

Warrington's not on my way home

I'll probably wait until the next service which is looking like January as I'll be off work most of December

Quote from: eye30 on November 06, 2009, 19:30:47

Was that off the i30 TSB list or USA service site?

If so, no wonder they don't know about.

The HMCA list that reecho provided

Thumper · **Reply #22: November 07, 2009, 04:14:54**

Careful with printing out 'that' TSB and providing it to a HY dealer. Hyundai Australia are not that happy about their customers knowing too much about their vehicles.

Also watch which dealer performs this TSB. I just had one take a 'short cut' with regards to that TSB, not following every step, which resulted in the steering failing (IE: Total loss of steering where the steering wheel detached from the assembly) whilst the vehicle was at highway speeds.

The dealer is refusing to admit it was their fault, and Hyundai Australia are washing their hands of it.

Be weary of who works on your vehicle!

Shambles · **Reply #23: November 07, 2009, 08:25:00**

^-- difficult to know the level of competence of the mechs doing the work though Thumper.

Quote from: Thumper on November 07, 2009, 04:14:54

... I just had one take a 'short cut' with regards to that TSB...

I remember you saying. Sad situation hope it gets resolved quick.

Shambles · **Reply #24: November 14, 2009, 17:19:08**

If any other member feels a rattle through the steering column at low speeds over uneven roads, check your VIN.

If it is in the range "First production to KMHDC51ER8U098836" and you develop this problem, go see your dealership.

(that end-range value equates to 14th April 2008 as the build date at the Korean assembly plant).

eye30 · **Reply #25: November 14, 2009, 19:46:05**

Quote from: Shambles on November 14, 2009, 17:19:08

If any other member feels a rattle through the steering column at low speeds over uneven roads, check your VIN.

If it is in the range "First production to KMHDC51ER8U098836" and you develop this problem, go see your dealership.

(that end-range value equates to 14th April 2008 as the build date at the Korean assembly plant).

I'll keep an eye on mine
Cheers.

Shambles · **Reply #26: November 23, 2009, 13:49:10**

Booked in 1st Dec, new coupling and washer pump have arrived. I asked if I could keep the old coupling but she said not possible.

eye30 · **Reply #27: November 23, 2009, 19:16:37**

Quote from: Shambles on November 23, 2009, 13:49:10

I asked if I could keep the old coupling

?

Shambles · **Reply #28: November 23, 2009, 20:21:33**

^-- just to show our members

eye30 · **Reply #29: November 23, 2009, 20:28:20**

Quote from: Shambles on November 23, 2009, 20:21:33

^-- just to show our members

Nice one.
Would have been useful to see what damage had been done.