[FatBoy]

I just had the i30 in for it's first "Major" service (I did get the intermediate one done too) and had a pleasant experience too.

I booked it in with the local dealer via the internet (on a Saturday afternoon) and got a call back on the Monday morning confirming a time to drop it off on the Wednesday.  On arrival at the service department there was no record of my car being booked in, but they still accepted it and said it would be ready by the afternoon.  When I went to pick it up they said it would be "another ten minutes", so I just waited in the cool.  After the time was up, I got the car and a box of chocolates as well (for the inconvenience).  The car was washed and vacuumed as well (I wasn't expecting that).

Anyway, I think this was good customer service to fit the service in (wasn't in their system, but they admitted the "stuff up"), as well having the car ready only ten minutes late (remember the service guys weren't expecting it).

Oh, the chocolates were nice too.

[Ugly Mongrel]

Thanks for posting, Fatboy.

Good to get some positive feedback about dealers for a change.  By the way, are there any chocolates left???

[FatBoy]

Thanks for posting, Fatboy.

Good to get some positive feedback about dealers for a change.  By the way, are there any chocolates left???

I didn't get my name by NOT eating chocolates!!

[Ugly Mongrel]

Thanks for posting, Fatboy.

Good to get some positive feedback about dealers for a change.  By the way, are there any chocolates left???

I didn't get my name by NOT eating chocolates!!

I hope you didn't get that color by eating them, too

[Dazzler]

Yeah, good story Slim 

[Shambles]

Great story. Such a refreshing change from some of the tales of woe we hear

Feel free to name-and-praise

[2i30s]

 I'm sure we've heard more good than bad when it comes to a service.     it sounds like a great service department slim.    is a name and praise,name and shame section on the books Steve,Dazz?    yes/no. 

[Dazzler]

I think it is just easier to name or shame them in the original service or problem thread (then people know the background of the situation) I think we have enough sections already (but that is just my opinion)

[Shambles]

 

[2i30s]

     that's a fair call. 

[FatBoy]

The dealer was Toowoomba Hyundai (also a Mercedes dealership). The service receptionist was Kelley. Great job by her.

I really didn't expect Hyundai to lower themselves to be co-located with a Mercedes dealership.

[eye30]

I really didn't expect Hyundai to lower themselves to be co-located with a Mercedes dealership.

Merc want to be associated with the Hy brand

[Dazzler]

The dealer was Toowoomba Hyundai (also a Mercedes dealership). The service receptionist was Kelley. Great job by her.

I really didn't expect Hyundai to lower themselves to be co-located with a Mercedes dealership.

 

[rustynutz]

Well, I'm not as forgiving.... 

While it might have ended well, I think someone still needs a kick up the bum for not having you on the books after confirming the booking.

It could quite well have ended badly if they had been booked out... 

[Dazzler]

Yeah, you would have told them to look left and then right.. and get on their bike 

[FatBoy]

Well, I'm not as forgiving.... 

While it might have ended well, I think someone still needs a kick up the bum for not having you on the books after confirming the booking.

It could quite well have ended badly if they had been booked out... 

Yes, Kelley did give the "girls upstairs" a phone call to confirm what she had suspected (they forgot to put it on the system) and told them about "poor customer service" and "communication between departments".  Next time I will just ring the service department directly.

[Surferdude]

Well, I'm not as forgiving.... 

While it might have ended well, I think someone still needs a kick up the bum for not having you on the books after confirming the booking.

It could quite well have ended badly if they had been booked out... 

Yes, Kelley did give the "girls upstairs" a phone call to confirm what she had suspected (they forgot to put it on the system) and told them about "poor customer service" and "communication between departments".  Next time I will just ring the service department directly.

People are human. They make mistakes.
No big deal, unless they don't do everything in their power to rectify it.
These guys did, and the episode shows how good they are under pressure. Well done I say.

[2i30s]

whenever the wife or myself make a booking or queries on the phone we get the persons name ,it's a good back up against being told there's no reference to your previous call.   

[Dazzler]

whenever the wife or myself make a booking or queries on the phone we get the persons name ,it's a good back up against being told there's no reference to your previous call.   

I do that too and make it obvious why I am asking..