seat stitching issue...advice needed

brodie · **June 30, 2012, 14:36:58**

hi all, first time post! long time viewer!
am a proud owner of new i30 2012 Premium.

Sadly today i noticed what seems to be a small defect with the stiching on my drivers side leather seat...
looks like one of the stiches is loose, or a couple...and when i push down slightly reveals the seat foam!

what should i do? would this be covered under warranty, car is only now a month old...? take it to a service centre to be looked at?.. is this hard to get fixed? etc.

thanks in advance, await your advice!

brodie

eye30 · **Reply #1: June 30, 2012, 15:06:53**

I'd be taking it back and asking for it to be sorted under warranty.

Ps
welcome to the club..

Shambles · **Reply #2: June 30, 2012, 15:37:27**

Yeah, sounds like a bit of quality control got missed.

Glad you could join us, bro

Dazzler · **Reply #3: June 30, 2012, 22:42:39**

Welcome Brodie .. Congrats on your new car. (The Premium is a lovely motor)

Should definitely be covered under warranty. Would be an easy fix for a good upholsterer. Just make it clear you want it fixed invisibly and when it is, make sure they have done a good job without marking the leather, crimping or double stitching or anything..

What colour did you get? Did you pay extra for the Diesel?

Some pix posted via a host site like photobucket would be

Phil №❶ · **Reply #4: July 01, 2012, 01:40:20**

Welcome Brodie, definitely a warranty situation, has to be fixed like new.

rustynutz · **Reply #5: July 01, 2012, 04:29:02**

brodie · **Reply #6: July 01, 2012, 06:57:05**

its a beautiful car, drives great, iv gone from a 2006 VW Golf (in which i had so many issues i was glad to see it gone)

here is a pic of the loose stitching, was so sad to see it

...

and he is a beautiful hyper silver...have named him Greyson

picture here..what u guys think
http://imageshack.us/photo/my-images/37/imag0090ii.jpg/

Ugly Mongrel · **Reply #7: July 01, 2012, 07:25:25**

Welcome, Brodie, from the Land Down Under.

Doggie 1 · **Reply #8: July 01, 2012, 07:44:41**

What they said.
Definitely a warranty issue.
Welcome aboard.

Phil №❶ · **Reply #9: July 01, 2012, 10:17:48**

Definitely worth fixing IMO, let us know how the dealer responds please

brodie · **Reply #10: July 01, 2012, 10:22:52**

have emailed hyundai aus. and emailed my local dealer also with pictures, hopefully have a response in the next couple of days!!

thanks for the warm welcomes!

2i30s · **Reply #11: July 02, 2012, 11:56:56**

welcome aboard brodie.

don't let them repair the seat,tell them to replace it.

Surferdude · **Reply #12: July 02, 2012, 22:28:21**

Quote from: 2i30s on July 02, 2012, 11:56:56

welcome aboard brodie. don't let them repair the seat,tell them to replace it.

Good idea but I bet there isn't one in Oz.

TazManiac · **Reply #13: July 03, 2012, 00:10:22**

Quote from: surferdude on July 02, 2012, 22:28:21

Quote from: 2i30s on July 02, 2012, 11:56:56
welcome aboard brodie. don't let them repair the seat,tell them to replace it.
Good idea but I bet there isn't one in Oz.

Pretty safe to say. I bought a blanking plate (the plastic pieces that fill the blank spots for switches etc) and have to wait 5 weeks because they don't even have one in aus.

Phil №❶ · **Reply #14: July 03, 2012, 01:09:51**

Quote from: surferdude on July 02, 2012, 22:28:21

Quote from: 2i30s on July 02, 2012, 11:56:56
welcome aboard brodie. don't let them repair the seat,tell them to replace it.
Good idea but I bet there isn't one in Oz.

And they're not obliged to

brodie · **Reply #15: July 03, 2012, 03:00:39**

Good news it is getting fixed tomorrow I did have the option to replace the cover but part would be adlesst 5 weeks and to be honest I'm fine with a good repair anyway.. Hyundai seem very on the ball here in aus. Am still waiting for a window seal replacment though which will take a few more weeks!

Surferdude · **Reply #16: July 03, 2012, 06:48:04**

Quote from: 847563 on July 03, 2012, 01:09:51

Quote from: surferdude on July 02, 2012, 22:28:21
Quote from: 2i30s on July 02, 2012, 11:56:56
welcome aboard brodie. don't let them repair the seat,tell them to replace it.
Good idea but I bet there isn't one in Oz.

And they're not obliged to

No. A shame that. Back in the 70's, importers and assemblers were required to hold a certain value of parts in country. And the figure meant plenty of parts even for my Renaults.

brodie · **Reply #17: July 04, 2012, 12:33:09**

I must say, i am very impressed, they got onto it all so quickly...id put through an email enquiry to hyundai directly aswell, and they called me the next day, to advise it was absolutly going to be covered under warranty, obviously apologetic, had called my local dealer to inform them of the issue and to book it in and there cost. got a call back today to confirm there were no problems. fairly impressed...

Phil №❶ · **Reply #18: July 04, 2012, 12:37:00**

Excellent,

Shambles · **Reply #19: July 04, 2012, 12:56:03**

Great news

So is it actually sorted now? You mentioned it was going in today. Any "after" pics?

It's times like these I think we should have a section rating the various dealerships...

Dazzler · **Reply #20: July 04, 2012, 12:57:36**

Yes good point Steve

Doggie 1 · **Reply #21: July 04, 2012, 13:13:44**

That would be interesting and would keep them on their toes.

TazManiac · **Reply #22: July 04, 2012, 13:50:04**

Have to admit I have never had any issues with Hyundai warranty claims.

brodie · **Reply #23: July 05, 2012, 14:01:12**

all sorted, looks brand new (u wouldnt ever know...) they took it to a local upholster who just took the base cover off, and fixed her up... could not fault it.

iv actually got her back in though, for a seperate issue, a knocking noise from inside the cabin somewhere... will post a seperate thread

eye30 · **Reply #24: July 05, 2012, 15:44:45**

Quote from: brodie on July 05, 2012, 14:01:12

all sorted, looks brand new (u wouldnt ever know...) they took it to a local upholster who just took the base cover off, and fixed her up... could not fault it.

Now that is what we call SERVICE................................. RESULT

Phil №❶ · **Reply #25: July 05, 2012, 23:01:03**

Quote from: brodie on July 05, 2012, 14:01:12

all sorted, looks brand new (u wouldnt ever know...) they took it to a local upholster who just took the base cover off, and fixed her up... could not fault it.

iv actually got her back in though, for a seperate issue, a knocking noise from inside the cabin somewhere... will post a seperate thread

Who was your dealer, they deserve an honourable mention here.

Dazzler · **Reply #26: July 05, 2012, 23:52:26**

Great about the seat, shame about the noise (assume it only started after they fixed the seat??)

brodie · **Reply #27: July 06, 2012, 04:57:52**

no, noise was there prior, and i just ignored it to be honest, but they proactivly picked it up.. i spose it comes under warrenty $$ work for them, so they dont mind...

And the dealer is RYDE MOTOR GROUP - TOP RYDE, NSW, AUSTRALIA.

Phil №❶ · **Reply #28: July 06, 2012, 09:19:39**

Congratulations, RYDE MOTOR GROUP - TOP RYDE, NSW, AUSTRALIA. for doing the right thing

Doggie 1 · **Reply #29: July 06, 2012, 13:36:33**

Great name - Top Ryde.