[Shambles]

I was told to expect a postcard from HMCUK regarding my recent 100,000 mile service.

It arrived earlier in the week, requesting that I complete an online feedback form.

It had a "unique security code" which, once entered into http://www.hyundaicustomerexperience.co.uk/cep/survey/ along with my Reg No, greeted me personally

All the usual stuff about value for money, ease of access, parking, facilities, cleanliness, prompt call pickup, personal attendance etc etc etc.

There were several sections of the survey that 'appeared' if anything other than Excellent, Very Good or Good were ticked. I used those opportunities to explain why the customer always knows his car best, and if something doesn't appear to be right, it probably isn't and shouldn't be dismissed by the dealership. Like my handbrake adjustment which has never been performed, due in part to my dealership getting the odd service schedule wrong and unnecessarily repeating a previous service. It's all on the computer Sir, so it wasn't performed.

Anyway, at the very end of the survey it invited words to be typed as feedback to the President/CEO, Tony Whitehorn.

* rubs hands *

I used my entire allocation of 1024 characters to explain why dealerships should not dismiss reported faults based solely on "we've not come across that before". I exemplified paintwork issues and how at least two of our internet forum members have abandoned their Hyundai loyalty because of this dismissive attitude and failure to defer opinion to more qualified 'experts'. I also took onboard a suggestion made on our forum (thanks, whoever you were, sorry I can't remember who it was) that Hyundai get in touch regarding representation here, and offered that in the feedback.

[Surferdude]

^
Think it was Alan.

But well said Steve and it's called "grabbing the opportunity with both hands" 

[rustynutz]

Good work, Steve....
Shame it will probably be filed under "R' for rubbish.....but then again, it is Xmas...

[AlanHo]

^
Think it was Alan.

But well said Steve and it's called "grabbing the opportunity with both hands" 

Guilty m'lord - I've banged that gong more than once.  My dealer principal visits us from time to time and sometimes phones me to ask about the odd thread. I have tried to get him to join but he does not want the exposure.

[Shambles]

Shame it will probably be filed under "R' for rubbish...

I also ticked two very important boxes during closure:

- do you wish your dealership to contact you to discuss any issues you may have highlighted during the completion of this survey

- do you wish the Hyundai Customer Experience team to contact you

[rustynutz]

Well, hopefully it does eventuate... 

Would wanna be better than the responses I've received in the past from Hyundai Australia....

[Doggie 1]

^
Think it was Alan.

But well said Steve and it's called "grabbing the opportunity with both hands" 

Guilty m'lord - I've banged that gong more than once.  My dealer principal visits us from time to time and sometimes phones me to ask about the odd thread. I have tried to get him to join but he does not want the exposure.

Me too.

https://www.i30ownersclub.com/forum/index.php?topic=18991.msg202826#msg202826

Every little bit helps.

[Dazzler]

I have done three Toyota Surveys since I got my new Car..

Mostly positive response except on each one I whinged about the fit of the floor mats (they are a joke)

I ticked the contact me box .. but haven't heard a whimper yet 

[i30sean]

I've had two of these recently as both cars serviced at same dealer, the dealer does get the info and a report sent to them as they were telling me one of the customers complained as the lady cough cough behind reception is somewhat well endowered ( ok great big pair tits) and one customer complained that she had too much cleavage on show!!! Must say I hadn't noticed 
I30sean

[eye30]

Remember I got one to ask about my buying experience for the new i30.

I asked a few questions but didn't get any feedback until I chased up by emailing Tony direct, twice, and I did eventually get a reply to one but still waiting on the other.

One was almost immediate re why are the rear sensors not colour coded. 
Reply - The reason behind the aqua blue sensors not being colour coded as per other colours remains unknown .... Dealer can arrange for £150 plus VAT.

The other, re why no inside front cabin/map lamp/sunglasses holder and can it be fitted retrospectively had to be referred to Korea. 
Still waiting on that reply since 2 August 2012. 

I think I'll chase this up in the new year...................direct with Tony Whitehorn.

So Steve don't be expecting a prompt reply, if in deed any.................

[Doggie 1]

That's interesting.
All model variants in Australia get the front cabin/map lamp/sunglasses holder.
Why wouldn't they do the same over there? 

[eye30]

That's interesting.
All model variants in Australia get the front cabin/map lamp/sunglasses holder.
Why wouldn't they do the same over there? 

Had this on the base model on my old i30 but now only on the Elite, I think

[Doggie 1]

Strange.
Mine's only the base model as you know and it's in there so obviously can be done.

[eye30]

Strange.
Mine's only the base model as you know and it's in there so obviously can be done.

Yes the roof lining is shaped to accept a unit. 
It would need to be cut out, the unit fitted and wired up.

To give something new to a relaunched model they usually remove something from an earlier moldel so the can replace with a new item(s).

This gives the impression that the speci had increased, which it has, but it is done to keep price increase down to a minimum.

[AlanHo]

That's interesting.
All model variants in Australia get the front cabin/map lamp/sunglasses holder.
Why wouldn't they do the same over there? 

Had this on the base model on my old i30 but now only on the Elite, I think

It is now only fitted as standard to the Style and Style-Nav models in the UK.  I use the cubby for my sat-nav - we don't need sun glasses in Solihull.

[eye30]

That's interesting.
All model variants in Australia get the front cabin/map lamp/sunglasses holder.
Why wouldn't they do the same over there? 

Had this on the base model on my old i30 but now only on the Elite, I think

It is now only fitted as standard to the Style and Style-Nav models in the UK.  I use the cubby for my sat-nav - we don't need sun glasses in Solihull.

Yes you're correct Alan it is the Style. 
Got generation models mixed up.....

[Doggie 1]

That's interesting.
All model variants in Australia get the front cabin/map lamp/sunglasses holder.
Why wouldn't they do the same over there? 

Had this on the base model on my old i30 but now only on the Elite, I think

It is now only fitted as standard to the Style and Style-Nav models in the UK.  I use the cubby for my sat-nav - we don't need sun glasses in Solihull.

Yes you're correct Alan it is the Style. 
Got generation models mixed up.....

We've only just started getting Active/Elite/Premium over here.
We've never had Style.

[AlanHo]

We've never had Style.

Elocution lessons might help.................

[Phil №❶]

That's interesting.
All model variants in Australia get the front cabin/map lamp/sunglasses holder.
Why wouldn't they do the same over there? 

Not enough sun 

[2i30s]

speaking about handbrake adjustment Steve,my 09 hatch has only ever received one handbrake adjustment ever,and its serviced twice a year. 

[trev012]

I think I'll chase this up in the new year...................direct with Tony Whitehorn.

I tried this approach a couple of weeks ago on a different matter and my email/letter was just passed on to some other "Manager" who responded on Tony Whitehorn's behalf.