[Aussie Keith]

The 1000km service was done today. Took a little longer than I expected but I was able to see them go right over the car including checking all the tire pressures including the spare. Once they were done in the workshop the service manager gave it the once over as well.

[rustynutz]

That's amazing! 

[Eureka]

I wonder if you being able to watch had something to do with it.

After I had the 45,000 k service done (I have skipped a couple of others) the service manager explained how they do the wheel nuts up by hand etc etc.  Later, I noticed that they had not even adjusted the free play on the hand brake, which should have been the first thing they noticed when they drove it into the workshop.

[Dazzler]

That's amazing! 

  We've heard of cars having their 1000 service not even leaving the car park 

[Doggie 1]

 

On my last car (FD), mine left the car park but nothing was done to it.
They didn't know I was watching.
That dealership you went to deserves a pat on the back for doing it correctly.
If we name & shame, we should be willing to name & praise.

[Dazzler]

 

[Aussie Keith]

Its not clear that anyone knew I was watching. Customers slip across the road to a cafe while they do this I noticed.

I might add today I also received a call asking if I was satisfied with the service I received yesterday and some additional information about who I can contact if I ever have an issue.

I am always wary of making a recommendation since everyone's expectations and experiences vary. Nonetheless, this is the organisation I have been dealing with: http://www.nmg.com.au/manufacturer-range-hyundai.php

So far, so good.

[panda]

Ours has been pretty good too. It has a waiting area with big glass windows so you can sit on the lounge, drink your coffee and watch your car being serviced while you wait.

[Phil №❶]

We have a little room in a different building with coffee, mags & TV.   I'd much prefer to have a window into the service area like Panda, a good setup. 

[Keith]

I just did my own 5th year Service at 37,250 miles. It's out of Warranty next month anyway. I got to thinking about my last Dealer Service, how they might or might not have done what they should... judging from my one and only experience I have no confidence in them at all, I wont pay £249 for a book stamp, I'd rather know my car had done what it should as I did it myself.
I used this oil http://www.commaoil.co.uk/productsguide/view/6/171
These filters http://www.blueprint-adl.co.uk/products(Engine).htm

And a day of TLC across all fluids, adjustments & checks.

Then took it for a £12 all round valet. 

Keeping the receipts, total cost £40. 

Even my Indy expected £129 JUST to change the oil & filter... I mean WTF? 

[Phil №❶]

Understandable, but by maintaining the warranty, my repairs aren't going to cost anything, as opposed to 4 glow plugs + 4 Injectors + Labour.  Outside warranty period, you're absolutely correct to do it yourself, if you're capable.

[Eureka]

I should say that at the first service on my car (1000 klm), they did actually look at it and do something.  They sprayed some blue stuff on the exposed battery terminal.  Perhaps they checked other stuff as well?

That service was done at Makin & Luby in Bell St, but I had bought the car at another dealer. 

[Just Rick]

Ffoxy

I'm with you I don't trust their service departments,to many in consistancies,I now supply all my own parts and oils, it saves hundreds,as all they can charge you for then is labour and the onus is on them to prove that it takes as long as it does to do the service,I remember one of our 30000K services,I queried the price of a filter,they told me it was one filter and when I checked that particular filter had not been changed,as I mark my filters,so I know or not whether they have been changed,when I pointed this out,all I got was umming and arring,then told Oh' it must have been this or that filter,I can now get all the filters(except cab filter)and oil for less than what they charged me for this one filter they could not explain what it was for.

[Keith]

Ffoxy

I'm with you I don't trust their service departments,to many in consistancies,I now supply all my own parts and oils, it saves hundreds,as all they can charge you for then is labour and the onus is on them to prove that it takes as long as it does to do the service,I remember one of our 30000K services,I queried the price of a filter,they told me it was one filter and when I checked that particular filter had not been changed,as I mark my filters,so I know or not whether they have been changed,when I pointed this out,all I got was umming and arring,then told Oh' it must have been this or that filter,I can now get all the filters(except cab filter)and oil for less than what they charged me for this one filter they could not explain what it was for.

Sadly, Rick, this Dealership business is the difficult bit for manufacturers to sort out. 
In my experience Fiat were the same, good cars (honest) and a wild mix of dealers, some great, more poor! I'm once bitten twice shy, I wont be done over more than once.
It's the most significant difference between premium brands with premium prices (who score consistently high for QoS in surveys by the likes of JD Power) and budget brands seeking to improve their status in the industry & to impose premium prices to vehicles & services.