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.. if they are apologetic and helpful rather than indifferent and off hand, it can greatly soften the customer disappointment.
Dazz IS a salesman. Not sure if I'd like to visit his store. I'd probably leave with twice what I went in for.
The question is, if the plasic rails are just cosmetic covers over the roof rack mounts in the roof is this a serious problem? Its railing in Sydney at the moment and I dont want roof leaks.
They need to get on top of this problem.
My replacements are also warped now, albeit only a little. It's clearly a design fault. An extra bolt at the place where it tends to lift up would fix the problem, but it can't be added afterwards because there's no threaded hole for it in the roof.