(GD) steering doesn't resume to centre

Doggie 1 · **Reply #30: May 09, 2014, 11:18:38**

Quote from: Shambles on May 09, 2014, 11:16:43

I'm surprised jat reported that his needs a new steering column. If anything I'd have thought it was more software- or sensor- related.

Me too.
I might try my (new) local Hyundai dealership as I didn't get much joy in Perth.
It is definitely an electric steering issue.

Phil №❶ · **Reply #31: May 09, 2014, 11:41:54**

From memory, the actual steering unit is quite complex and not generally serviceable, so maybe they just ditch it and replace, to eliminate the problem.

The Gonz · **Reply #32: May 09, 2014, 11:51:25**

Without looking any closer, I think Phil's right. Electric or not, it's probably the easiest 'frontline' remedy with the problem column sent back to Hy for proper examination.

Fonja · **Reply #33: June 16, 2014, 02:00:44**

First time post here. I have read this thread with interest as the problem described is exactly what I have! I have an 130 SR which hubby bought as a surprise for me earlier this year. From the very first time I drove it I felt the steering wasn't quite right. At the 1000 km check I mentioned it but felt that as I was a woman I was being fobbed off when the Technician insisted it was just the camber of the road. I spoke to hubby (professional driver of 30+ years and is well up on his mechanics) who thought maybe it was camper as well. Anyway, hubby has now been driving the car solidly for the last week and is extremely concerned as the issue has got worse and could be a dangerous issue. My car is booked in on Thursday with the Service Center at the dealership we bought from. I have bookmarked this site on my tablet to show them, will be insisting the technician comes for a drive with me and then drives it himself. Following that and if necessary I will insist on taking another off the lot out to compare with. Hubby is out of town on that day but will call him if I have problems with the service center. Having worked for another area of the Hyundai empire (Construction Equipment) I know the Koreans are proud to stand by their warranty. I am really surprised that this issue is not being recognised by the dealerships and there is not a lot on the internet about it. Thank goodness I found this club! Will keep you all posted.

Phil №❶ · **Reply #34: June 16, 2014, 04:44:28**

Generally, 30 minutes of battery disconnect to force an ECU is worth a try. As you already have matters under way, perhaps let the dealer have a go first.

Doggie 1 · **Reply #35: June 16, 2014, 04:57:47**

The battery disconnect worked for me, but only temporarily, so the issue needs to be fixed properly.
I have the same problem with my i30 but need to find the time to be without it so they can fix it.
I have already been fobbed off once, after having been without my car for a day.
The electric steering fault is well known to Hyundai and not only on the i30. Other Hyundai variants also have similar problems.
Let us know how you go.

TheReaper · **Reply #36: June 17, 2014, 00:02:22**

Good luck Fonja and

to the club

Dazzler · **Reply #37: June 21, 2014, 05:30:54**

Quote from: TheReaper on June 17, 2014, 00:02:22

Good luck Fonja and to the club

The Gonz · **Reply #38: June 22, 2014, 01:42:51**

Quote from: Doggie 1 on June 16, 2014, 04:57:47

The battery disconnect worked for me, but only temporarily, so the issue needs to be fixed properly.

This is a really, really good point to remember.

When dealing with ECU resets or any other software based remedy, it's necessary to understand that software doesn't degrade. Those ones and zeroes never fade or swap places.

Some physical fault has acted as a stimulus to the software to cause it to lose its way. If it isn't obvious, then it may be intermittent, leaving the software error as the only clue to something being wrong.

If you've had to reset your ECU several times, look for a problem elsewhere.

Doggie 1 · **Reply #39: June 22, 2014, 02:44:05**

jat · **Reply #40: August 14, 2014, 03:56:57**

Hi Guys,

Good news: Hyundai replaced the steering column and the problem is solved but it took many calls to the Hyundai customer support and visits to dealership and few months!!!!!!!!!!!!!!!

Dazzler · **Reply #41: August 14, 2014, 05:03:38**

Quote from: jat on August 14, 2014, 03:56:57

Hi Guys,

Good news: Hyundai replaced the steering column and the problem is solved but it took many calls to the Hyundai customer support and visits to dealership and few months!!!!!!!!!!!!!!!

+

Fonja · **Reply #42: September 19, 2014, 01:43:08**

Well 3 months later and back to the dealership today as the problem has returned. The dealership were great when I took it up there. They came for a drive with so I could demonstrate when and where the problem was occurring then the mechanic took over. He treated me well to I might add, not as some silly woman who knows nothing. While driving he he too experienced the same problem - yay! As I said, am bock to them today as the problem has not just returned but with a vengeance

. Will keep you posted.

FatBoy · **Reply #43: September 19, 2014, 05:35:33**

Hopefully you will get a good result. It is good that the mechanic experienced the same thing, that gives them something to go with.

Fonja · **Reply #44: September 19, 2014, 06:47:26**

Jat - I would love to know who the Dealership is as I am having real issues with mine now and they don't believe its been reported by anyone! It's a pity more of us didn't know about the steering problems before buying the car but whats even worse is that today my dealership won't acknowledge there is a problem. Two visits now. First visit the mechanic went for a test drive and agreed there was an issue. Back to the workshop and he could not find anywhere that Hyundai has an answer for it let along acknowledges it. I had him talk to hubby on the phone so we knew I wasn't being. fleece He did replace the fleci coupling (whatever that is!). Was fine for a while but back today as it returned and is worse than before. Hubby not available unfortunately. I wasn't aware the mechanic I had last time has left and had asked he work on it and was told fine. Picked the car up and I was told that I "need to get used to the steering because its different to other cars"! Really? How long does it take to get used to it - I've had it 9 months now and strangely enough my hubby noticed before I even said anything about and he drives all sorts of vehicle. The mechanic who worked on it and the service manager both refused to come and talk to me! We both feel that the steering is more than just a bit of an issue as it occurs at any speed and on motorways feels like I could lose control of the vehicle.

Phil №❶ · **Reply #45: September 19, 2014, 09:02:45**

@Fonja,

I would try another dealer with a good reputation in your area, even if it involves a bit of travel. You could phone the service department and speak to the manager and gauge his reaction to your plight, then make an arrangement if you feel satisfied with his response. I would also be contacting Hy Head Office and if no joy there, then a complaint to the ACCC would be in order. That usually gets a response.

The dealer you're using now is either incompetent, inefficient, or just unwilling and stupid IMO. You seem to be getting the runaround and they hope you will simply go away.

CraigB · **Reply #46: September 19, 2014, 09:18:43**

I would strongly recommend calling head office and complaining about that service manager

Fonja · **Reply #47: September 20, 2014, 01:51:23**

After discussions with my Husband I will be sending a letter to the Dealer Principal regarding the entire issue and will also be getting an independent body to check the problem out. We will take if further after that and will even go to media if needs be. Am so over this problem and yesterdays treatment is unacceptable given the problem was acknowledge 3 months ago!

Phil №❶ · **Reply #48: September 20, 2014, 02:13:56**

Really sorry you have to resort to these lengths, but if that's what's necessary, then so be it. If any brown stuff hits the fan, they can't say you were unreasonable.

cruiserfied · **Reply #49: September 20, 2014, 07:07:26**

You really should try another dealer.

Surferdude · **Reply #50: September 25, 2014, 06:27:49**

Quote from: cruiserfied on September 20, 2014, 07:07:26

You really should try another dealer.

You're right of course cruiserfied.
But in all honesty, she shouldn't have to. This sort of behaviour is all to common (in the auto trade in general).

cruiserfied · **Reply #51: September 25, 2014, 08:33:04**

Quote from: Surferdude on September 25, 2014, 06:27:49

Quote from: cruiserfied on September 20, 2014, 07:07:26
You really should try another dealer.
You're right of course cruiserfied.
But in all honesty, she shouldn't have to. This sort of behaviour is all to common (in the auto trade in general).

Correct you are.

jat · **Reply #52: September 29, 2014, 07:48:39**

First of all, sorry for the late response. My car got fixed from Chadstone Hyundai in Victoria, The Guys in service department are very helpful (Specially NICK) but it took lot to convince them that steering had this problem. (I assume official line of response from Hyundai head office is to refuse in case the customer is not very fussy, I am 99% sure Hyundai knows about this problem) Last week I was there to get my seconds car's 15000 KM service done and Manager told me that they replaced another steering column for one of the customer after mine was done.

Dazzler · **Reply #53: September 29, 2014, 07:53:45**

Thanks for the update Jat...

crayman · **Reply #54: October 01, 2014, 22:02:38**

In a similar position to Fonja.
Wife drives her i-30 and doesn't seem to notice that the car just won't sit "naturally" on the road.
It's very annoying for any passenger who will feel the constant steering corrections, even on smooth freeway conditions being rocked left/right in the seat.
Then I drive my old 1990 GTR Skyline which has absolutely no steering vices, it's just point and shoot.
A 2012 vehicle with such appalling vagueness straight from the showroom, have to wonder what the hell is going on with Hyundai's design department.