0 Members and 1 Guest are viewing this topic.
I suggested they give their technician who lives in Kwinana an hour or so extra to allow him to drive to Mandurah and back (in the 110 km/h zone). I won't hold my breath.
Quote from: Doggie 1 on July 02, 2015, 09:00:03I suggested they give their technician who lives in Kwinana an hour or so extra to allow him to drive to Mandurah and back (in the 110 km/h zone). I won't hold my breath.Can you not suggest given they are worried about taking the car to such speed, that you drive with the tech on board
Can you take it to another dealer Dave, Rockingham Hyundai had no problem with driving my car down Patterson Rd to check steering issues after I purchased the car as I complained about the car floating/wandering at 110km
Should their time be covered on a factory new car warranty claim relating to a safety issue?
Quote from: Doggie 1 on July 03, 2015, 09:18:50Should their time be covered on a factory new car warranty claim relating to a safety issue? They will only be payed for their time by Hyundai if they find and rectify a fault.If nothing is found then they can't claim. And even if they were to find and rectify they will only be payed for the predetermined time for that job.They won't get a cent from Hyundai for the few hours they've spent test driving.
By their own admission, (so far) they haven't reproduced the conditions under which the fault occurs, therefore they cannot conclude that the fault cannot be reproduced. Therefore they cannot be entitled to charge a fee as if no fault was found.
But this is not Doggie 1's problem, it's the dealer's.The dealership takes on Hyundai for good and bad. It's quite happy to sell thousands of vehicles and make mad money from their servicing.If a faulty EPS was proven, do you think that dealer would refund Doggie…… not likely.
Quote from: cruiserfied on July 03, 2015, 16:57:34Quote from: Doggie 1 on July 03, 2015, 09:18:50Should their time be covered on a factory new car warranty claim relating to a safety issue? They will only be payed for their time by Hyundai if they find and rectify a fault.If nothing is found then they can't claim. And even if they were to find and rectify they will only be payed for the predetermined time for that job.They won't get a cent from Hyundai for the few hours they've spent test driving.But they're getting me to pay for their time on a warranty item.
Is it possible to rig a pair of inboard cameras to get some record of the fault "in action" as it were?
If you think it is a safety issue, then it really deserves to be properly investigated. How about an auto association test to back up your claim. I realize that it would be very inconvenient and really shouldn't be necessary, but HY do need to know that they have a potential problem. If ANY injury was caused to anyone, I know you would feel somewhat responsible. There would be no comfort in saying the JH or Hy are responsible.As for JH & Hy Oz, a very poor standard of customer care IMO.