My door latch cable broke last week, I got in touch with the dealer and he quoted me £336 to fit a new one.
Had a chat with the after sales manager who told me it was a rip off to charge that for a 500mm bit of cable.
Decided to see if i could find someone to complain to. Did a search for the MD of Hyundai UK and got his name, then sent a mail on the off chance that it would get through and i might get a response.
Within the hour i had a call from the executive team at Hyundai saying that my complaint would be investigated and they would get back to me within 48 hours, we will see what happens.
Maybe if you have the same problem you would like to voice your opinion to the MD? The more of us that do it maybe they will treat us better
His address is
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By the way i also found out that there were 4 recalls on my car headlight electrics, brake light switch, heavy steering and worst of all brake pipes. i had not been informed of any of these!!
i will post back if i ever get anything from the MD
Just had an update from Hyundai executive team, they have told my local dealer that they can split the item and the cost for the cable is a massive £4.53 + vat
So if you know it's the cable and they try to charge you £336 to fit a new system, write to the MD
UPDATE 13/02/2016 I have had the recall work done today and asked for the cable that should have been ordered. The parts manager said Hyundai could not supply them, just as I was about to go ballistic at him, he mentioned that he may have some from when they were on the recall and he would go and have a look. He came back with the cable and said he had a few more. I have attached photos of the cable ends and the Part number, they might be helpful sorry they are a bit out of focus, if you don't get any joy from your dealer send an email to Tony Whitehorn.
