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can you post picture of the old filter and new next to it so we can see the "crap"?
Pretty sure you'll find that kind of service everywhere these days Craig,the cabin filters have gone down since I had one replaced by hyundai,that onbe cost me $121,I now get all my filters,oil and most other spares from a wholesaler in cannington.I can get all my filters and Oil for one service less than $120,funnily enough the family that run the place are Korean
If you really want to have fun, ask them why the genuine, expensive Korean cabin filter they want to sell you for $80 is on ebay for less than half that.
I drive about 20 000km in a year and i change the cabin filter once or twice during that time. My filter has been usually full of crap. And the birch trees near my parking spot aren´t helping.
Unfortunately I busted the clip on on the cover thingy that holds them in. I have taped it back in but wondered if anybody knew the name of the panel and clip that holds the air cabin filter in place? I want to try and replace it as the filter is rattling a little without the holder in place.