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I think it's a great idea, but then I suggested it too!
Quote from: Lorian on October 14, 2010, 20:14:43I think it's a great idea, but then I suggested it too!Sorry, had not fully read your above post
Thanks guys....If I have no joy re warranty, I'll think I'll just put up with the clear tape for a while, it doesn't look that bad, certainly not bad enough to rush out and get a brand new seal.
Thankyou for your response. Hyundai Australia have advised we certainly empathize with your concerns raised, but unfortunately as this issue has been diagnosed as wear and tear, not a manufacturing defect, it is therefore not covered under warranty. Hyundai Motor Company Australia are unable to assist further in this matter. Kind Regards Amy Customer Service Consultant Hyundai Motor Company Australia
Dear Russell, Thankyou for your response. Hyundai Motor Company Australia acknowledges receipt of your recent email. Once again, thank you for your feedback. Unfortunately Hyundai Motor Company Australia are unable to assist any further in this matter. Kind Regards Amy Customer Service Consultant Hyundai Motor Company Australia
now I'll be letting everyone I know of how they, regardless of what they quote on their website, aren't really interested in keeping their customers happy....
As much as I'd like to jump up & down with angst at this, my personal opinion is that this is NOT a defect. Used for its primary function as a draught stop / seal, the only expected contact is full on, no friction, so it is not designed to withstand friction. I dare say these seals are made in the same way, from the same materials, as many other cars. I am 1.8 metres tall (6'2" in old money) and 210lbs but I manage to get in & out of my car without constantly causing friction across my door seal. Question to the OP...Do you park with the drivers door closely adjacent to a wall, causing a limited door opening for you to squeeze in?
I'm more than happy with how the dealer responded to the spoiler problem....the key word here is dealer, I had no contact with Hyundai.And yes, I do tell people....
I'm more than happy with how the dealer responded to the spoiler problem....the key word here is dealer, I had no contact with Hyundai.And yes, I do tell people.... Quote from: Ffoxy on October 20, 2010, 15:57:31As much as I'd like to jump up & down with angst at this, my personal opinion is that this is NOT a defect. Used for its primary function as a draught stop / seal, the only expected contact is full on, no friction, so it is not designed to withstand friction. I dare say these seals are made in the same way, from the same materials, as many other cars. I am 1.8 metres tall (6'2" in old money) and 210lbs but I manage to get in & out of my car without constantly causing friction across my door seal. Question to the OP...Do you park with the drivers door closely adjacent to a wall, causing a limited door opening for you to squeeze in?There are naturally plenty of times when I do need to squeeze in, such as when parking alongside other cars in a carpark, but at home, no....Many of my friends have watched as I get in and they all say that they can't see how I could possibly get in without brushing against the door opening.I've argued with Hyundai that it is totally unreasonable to expect someone to be able to access their car at all times without brushing against the door opening. Their stance is, if a seal fails and there's ANY sign of wear whatsoever, then the warranty claim will be rejected. So for everyone else out there that may brush against it less frequently than I, don't be surprised if you're up for a new seal sometime down the track......
But the dealer has only agreed to a new spoiler because Hyundai told them they could Therefore you have had no direct contact with Hyundai but your dealer has for this issue.
As I keep my door latches well greased I keep WELL away from brushing against anything attached to the door-frame, But dont get me wrong, I do feel your pain here.If its still under Warranty what I suggest may not be a great idea... But...Take the seal off & have a look at it's cross sectional construction, maybe measure it / draw it accurately, or even better take it with you to a scrappies.Get amongst the more modern cars in there & do likewise with the door-seals.Buy one that fits / suits and if it is big / long enough replace it or cut out a section of the existing one & insert a section of the replacement. Do it accurately & there wont be any wind noise or water leak issues. Just an Off-the-Wall suggestion... At least you will be better able to judge if it is a poor materials issue for Hyundai...
QuoteBut the dealer has only agreed to a new spoiler because Hyundai told them they could Therefore you have had no direct contact with Hyundai but your dealer has for this issue.Isn't that basically what I said?
QuoteBut the dealer has only agreed to a new spoiler because Hyundai told them they could Therefore you have had no direct contact with Hyundai but your dealer has for this issue.Isn't that basically what I said? I guess once the spoiler is removed it would be pretty hard for Hyundai to dispute how good the glue had been holding anyhow....with the seal, that would be another story, I assume the seal would come off in one piece and Hyundai would still be able to see the worn section.QuoteAs I keep my door latches well greased I keep WELL away from brushing against anything attached to the door-frame, But dont get me wrong, I do feel your pain here.If its still under Warranty what I suggest may not be a great idea... But...Take the seal off & have a look at it's cross sectional construction, maybe measure it / draw it accurately, or even better take it with you to a scrappies.Get amongst the more modern cars in there & do likewise with the door-seals.Buy one that fits / suits and if it is big / long enough replace it or cut out a section of the existing one & insert a section of the replacement. Do it accurately & there wont be any wind noise or water leak issues. Just an Off-the-Wall suggestion... At least you will be better able to judge if it is a poor materials issue for Hyundai...Thanks for your suggestions, Ffoxy....Like I mentioned earlier, I think I'll just stick with the tape for the moment and see how that stands up to any wear. Maybe if I hold off long enough, others may be unlucky enough to have the same problem and I might then have more chance of having it replaced.....Besides, next time I'm at the dealers I might just have a good ol' whinge to the sales manager who sold me the car and see what she has to say...I figure it can't hurt...
Might be worth keeping an eye on this Thread in here as it relates to seat BOLSTER wear... I have asked if there is any visible wear to the door seal...https://www.i30ownersclub.com/forum/index.php/topic,6837.0.html
Nice post Nik (you are a gentleman ) but I already knew that...Thanks for sticking up for our favourite (non-human) model...
Do you wear clothes made out of sandpaper? Mine is about 7 months old and still looks brand new inside.
interesting thread. i'm not sure i'd agree it's a warranty issue either but i did have a random couple of thoughts in line with it.not ever having a 3 door car, how do rubbing against door seals getting out of the back seat of one them go? if that makes sense... any thoughts of getting any independent to look at the seal to make a final 'ruling' on whether its 'fair' wear and tear or something else. if its just normal wear and tear than its obviously just not going to be covered. i guess it would be like me asking for a new drivers seat as my leather sides are creasing a little, when it comes down to that being the nature of leather and looking after it properly. you could therefore perhaps look into (and i guess this goes back to do 3 door car seals rub or not?) is there meant to be any 'known' method of maintaining the seals in a certain way for this particular usage. i wasn't told how to look after my leather seats but it would be reasonably assumed i should know, whereas i don't think its assumed one is supposed to know how to maintain their seals. at least i don't - maybe i'm wrong here. if an independent was to rule it's not reasonable wear, and that it was safe to assume you should not know that they needed any special care, only then maybe you could jump up and down about it. in the long run, and please don't take this the wrong way as it's a genuine question, is it worth it though? hyundai have obviously made it clear what their standing is.that was a bit long winded wasn't it
Being a tad smaller to what we are used to and the likes of myself being a little under 6' tall the way we use the car may be the issue. If we were to do the same to any car, that is, continually rub against a seal or seat bolster I am sure you would see the same result!
I'm the same as you mate,it all looks as new still.
