Updated...SOLVED !! knocking sound from inside cabin, new i30

brodie · **July 05, 2012, 14:03:44**

sooo..after getting my seat stitching fixed, the guys noticed a "knocking" noise, which i must said, i had noticed but always kept the music up...and thought it was just me. they all noticed it too, so wanted to look into it further for me!...

its coming from somewhere in cabin on the passenger side, i could hear it from B pillar area, thought it was seatbelt, but held that and still heard it... the guys at the dealership are going to investigate... will keep u guys posted..

anyone else had similar issues...

UPDATE: So, after pointing the finger at the sunroof, the guys at the service centre douted it was the case.. but decided to look anyway.
Turns out the bolts holding the sunroof on were rather loose and this is what was causing the mystery knocking. When the car was on an angle/bump obviously the panoramic sunroof would lift up slightly and back down, causing the knocking noise!

UPDATE 2: So, the knocking dissapeared again, then started to slowly come back.
The National head tech had to be called in for advice, so hyundai are now replacing the WHOLE
panoramic roof, apparntly its not in "parts" or the "Tracks" it sits on cannot come seperatly, so
they are completly replacing it (which means glass and all...).

This will be in 2-3 weeks as it will take that long to have the part shipped over...hmmm

Shambles · **Reply #1: July 05, 2012, 14:12:52**

I had a similar issue in week 1 of my ownership. Turned out to be a faulty pretensioner which was replaced under warranty. Not saying that's the same as your problem tho, but at least your 'ship has it in hand

Doggie 1 · **Reply #2: July 05, 2012, 14:47:05**

As long as there's not one of their mechanics hanging on underneath, that's the main thing.

eye30 · **Reply #3: July 05, 2012, 15:43:15**

It is a little Czech bloke wanting to get out for his dinner

meehalych · **Reply #4: July 05, 2012, 15:50:40**

Quote from: db08 on July 05, 2012, 14:47:05

As long as there's not one of their mechanics hanging on underneath, that's the main thing.

Quote from: eye30 on July 05, 2012, 15:43:15

It is a little Czech bloke wanting to get out for his dinner

Dazzler · **Reply #5: July 06, 2012, 00:21:14**

That is very pro-active of the Dealer

rustynutz · **Reply #6: July 06, 2012, 06:50:00**

Have you taken the mother in law for a drive and forgotten to let her out of the boot?

brodie · **Reply #7: July 07, 2012, 13:06:03**

haha,
well, they sat 4 people in the car to try and isolate the noise...each of them had different views, so they pulled off some trims and pillar trims etc...but could not find the source.. but, i havnt heard the noise since.. so perhaps they just found the problem without realising and its gone lol..

rustynutz · **Reply #8: July 07, 2012, 13:34:33**

Fingers crossed then.....

Dazzler · **Reply #9: July 08, 2012, 00:20:32**

Gee that was good how they used 4 people .. lucky you weren't paying for it

Phil №❶ · **Reply #10: July 08, 2012, 00:51:03**

That's actually not the best idea. All those people altered the weight & balance of the interior, probably negating the noise. But apparently, the noise is gone, so good result.

eye30 · **Reply #11: July 08, 2012, 12:50:04**

Check under the rear seat cushions.

May be the added weight has cause something to be relocated into its housing.

Dazzler · **Reply #12: July 08, 2012, 23:08:49**

Quote from: eye30 on July 08, 2012, 12:50:04

Check under the rear seat cushions.

May be the added weight has cause something to be relocated into its housing.

Good thinking Lester but I would leave it be unless the noise returns

brodie · **Reply #13: July 12, 2012, 13:22:14**

sooo i noticed a loose exterior garnish that was loose, looks like they broke a couple of fixing clips when removing things to check.... hmm so they have ordered a replacment part to fix... if i hear the noise again im just going to leave it, dont wanna have loose and broken clips anywhere...

Phil №❶ · **Reply #14: July 12, 2012, 13:45:44**

I take it you haven't heard the noise & probably won't now

brodie · **Reply #15: July 12, 2012, 13:52:19**

i havnt, whatever it was, it just dissapeared, i suppose that can happen, something obvious that they wernt directly looking for!, even if it does come back, im just going to leave it lol no more pulling things out

brodie · **Reply #16: July 23, 2012, 14:00:54**

sooo ITS BACK

iv had some mates in the car, and they all seem to think its coming from the Panoramic sunroof... iv pushed (when in place) lightly to see if it is loose at all, but doesnt seem to be...

its doing my head in.. any ideas? i think the dealer thinks im abit silly, especially since it went, and now its back... ahhhh

Dazzler · **Reply #17: July 23, 2012, 22:52:58**

I hate rattles

Hope you can pin it down

Try some adhesive pads in the glove lid (between the lid and the dash) although that is usually more of a buzz than a rattle ..

brodie · **Reply #18: July 26, 2012, 08:43:23**

UPDATE: So, after pointing the finger at the sunroof, the guys at the service centre douted it was the case.. but decided to look anyway.
Turns out the bolts holding the sunroof on were rather loose and this is what was causing the mystery knocking. When the car was on an angle/bump obviously the panoramic sunroof would lift up slightly and back down, causing the knocking noise!

Doggie 1 · **Reply #19: July 26, 2012, 08:52:47**

Top news and just goes to show that service departments need to listen to owners who are in the best position to know their own cars.

Dazzler · **Reply #20: July 26, 2012, 10:46:32**

Great result

brodie · **Reply #21: July 26, 2012, 12:38:41**

it had the dealers stunned, apparntly they were so loose. i had pushed on the glass previously but they said the glass is so heavy, thats why it wouldnt have budged from a push, but was lucky didnt go over a huge pot hole or it could have been a major situation...

so this is all the issues iv had since getting her...

1: window seal not sitting tight - defective, letting water in.
2: loose stitching in leather seats - repaired, all fine
3: defective body garnish (triangle peice near wing mirror)
and 4: loose sunroof...

hmm lol lets hope thats it!!

Dazzler · **Reply #22: July 26, 2012, 12:44:36**

Quote from: brodie on July 26, 2012, 12:38:41

so this is all the issues iv had since getting her...

1: window seal not sitting tight - defective, letting water in.
2: loose stitching in leather seats - repaired, all fine
3: defective body garnish (triangle peice near wing mirror)
and 4: loose sunroof...

hmm lol lets hope thats it!!

Yeah, a bit disappointing.. Quality control on the series 1 (FD) i30 was generally spot on from the Korean Factory which supplies Australia

Maybe you should email Hyundai Australia (or even their H/O in Korea) Saying you are thrilled with your new car but a bit disappointed in the quality control issues ..

(a few freebies like a service voucher or something wouldn't go astray)

Doggie 1 · **Reply #23: July 26, 2012, 12:47:57**

I didn't have any warranty issues when new and the only one in three years was peeling "fake chrome" from the interior driver's door handle which was replaced under warranty without question.

brodie · **Reply #24: July 26, 2012, 13:28:08**

iv just finished writting to them...more of just a vent.. im not asking for anything, just wanted to let them know i was, to be honest, rather upset and sad i got the dodgy one on the line lol

ah well...
see how we go..

Dazzler · **Reply #25: July 26, 2012, 13:52:31**

Quote from: brodie on July 26, 2012, 13:28:08

iv just finished writting to them...more of just a vent.. im not asking for anything, just wanted to let them know i was, to be honest, rather upset and sad i got the dodgy one on the line lol

ah well...
see how we go..

You don't ask for anything .. you just word it in such a way that they will want to give you something..

(Trust me.. us old fellas know these things) Hope you put some nice stuff in as well (that is part of the trick)

eye30 · **Reply #26: July 26, 2012, 19:26:13**

At least I won't have this problem................ I don't have a sun roof

ps least it was a result in your favour.

pps didn't it leak when it rained?

Dazzler · **Reply #27: July 26, 2012, 23:05:34**

Just for the record brodie this is some of what I would have said in my email...

"To whom it may concern..

I have recently taken delivery of a Brand new Premium Hyundai i30 ...

I am delighted with the styling, design, features and driveability of my new Hyundai.

However, having partly purchased the car due to glowing recommendations from other Hyundai owners on sites such as the i30ownersclub.com, I have been very disappointed to have already experienced 4 quality control related issues...

These issues were...
1
2
3
4

I have my fingers crossed no others will show up. In the mean time I am a bit less keen than I was to recommend Hyundai to my friends and family

"

I would suspect something like that would have resulted in a few freebies

brodie · **Reply #28: July 27, 2012, 01:15:42**

Thanks dazzler. So first thing this morning I had a call to say how sorry they were, and offered me my next service free, and $200 petrol voucher and an extra years roadside assistance.... Replace I told them no I wanted a new car... Jokes. I was very thankful to them. Very impressed

Doggie 1 · **Reply #29: July 27, 2012, 01:16:00**

Nice job, Dazz

(You've done that before, haven't you?. I guess you get to read all the complaints to RR

)